Vector Security Reviews
2.2
3.7
Overall Score
Max Maurer Summerville, SC
Vector Security is by far the best. I was shocked when i recommended it to a friend and they said it had poor reviews. I decided to inform people that Vector Security, is not the problem in most cases. Its the local dealer. Im from South Carolina and used to be serviced by AVSX, they were great for a while but somethings happened, now I am serviced by ASI Solutions and they are a million times better. most of the reviews on here are because of shady salesman and people not learning what they need to. In South Carolina, ASI Solutions is the best. great salesmen, better service and peace of mind. Times have really turned around for this company it seems.
8 years ago
Keith Wilkins
I don't believe the negative post about AVSX on here. If you people would just read the terms and conditions they tell you everything in plain English. I had my system for 3 years and everything was covered with the lifetime warranty. I called they 2 times and they responded by installing a new door lock a crook tried to mess with and a camera that was hit by a baseball. We sold and moved and sure they will try and keep you as a customer they ALL DO! Once I followed the cancellation procedure they asked me to follow I was done with the service but I had them install even a better system in our new home..
9 years ago
Jan Chapel
I have been using security company services for close to 15 years now. I started out with Brinks, who hard wired my older home from one end to the other. I paid a lot extra to have features that most people did not have, including the then "state of the art" wireless radio technology. That extra service, which was much faster than using the wired-in phone lines; also operated to call the police and fire department even if your phone lines were cut, or out of service. I was very happy with Brinks, until about nine years later they decided to get out of the home and commercial building security business. They sold off that part of their business and formed "Broadview Security Company". That business only lasted one year and was then sold to ADT Security Company. Nothing seemed to change initially after the transfer; except that I finally realized my alarm monitoring service was about "nil"! I even experimented with my alarm, and sometimes let the alarm continue to sound for about 30 minutes!! All that happened was that ADT would call my home phone and leave a message saying: "If you are experiencing difficulties, please call us back at this number". WOW!! I am paying close to $50.00 a month for monitoring services; and this is what I get?? In my opinion, that type of service is a complete "Joke"!! I then became a victim of a "Fly By Night" company {whom I will not identify} who was operating illegally in my home state of Alabama. This led me to try out a company very close to where I live, which was "Vector". These people were an absolute "Godsend" and even helped me file a complaint with the state about this company's nefarious activities and scams that they were perpetrating on their victims. Vector is absolutely the very best company to use for home or business security! As part of their service, they even updated my old fashioned key pads to "touch screen", and even added more equipment such as wireless "glass breaks" & much better wireless smoke and carbon monoxide detectors. They did all of this without requiring me to sign a long term contract {which often contains penalty clauses} for early cancelation. On top of that, I am now paying "LESS" per month than I have paid before! Needless to say, I very highly recommend this company!
9 years ago
Chris collins Sunbury, OH
Mansfield ohio branch installer my rather large residential system i have multiple buildings far enough apart that the standard residential system wouldnt cut it. Sales person did a good job explaining the system. Day of install, 2 techs for 8hr ea plus service manager running them some odds and ends and giving direction. So yeh, i got a big system! Doesnt include video either. Clean install, working well and easy to use app. $1600 install cost, $44 per month. Might have done better on the $ but not on the system. I knew this going in and im very comfy with what i have. Lifetime warranty. Canceling Brinks and pulling their pos system out has been a pain.
7 years ago
Les Sweigart Columbia, SC
I have been with this company for more than five years and have never experienced a problem....the times I have set the alarm off accidently they responded immediately and after giving my pass code all was in order. Also, they have been very helpful when I was having new doors installed to make sure the system was still working when all work was completed. I have no reason not to continue with this company and give it high recommendations to anyone who asks.
8 years ago
Penny Rinaldi Poughkeepsie, NY
We have been with Hammond Security, bought out by Vector since about 1995. We have had excellent service by both companies and have upgraded with Vector to include Fire also. They have been prompt when an issue arises and have been courteous when it is our istake.
I would recommend them as a security Company.
They also alerted us that there are people posing as Vector Security and not to let any one enter out home with out having an appt first and having Vector ID on them
9 years ago
Bret L Charleston, SC
We have had Vector for about 2 years, and everything has been awesome! Our smoke detector went off when we had an electrical problem in the house that caused smoke - this may have saved our home and our animals, so I had to come on here and share my experience!
6 years ago
James McIntyre Mathews, VA
Always there when i needed them . Very professional installation and Service . Always happy to answer questions and provide you with the excellent service you expect . I have used them for 22 years and are great people to wrk with . I have recommended them to many of my friends and they are as pleased as I am .
9 years ago
Roger Rule Myrtle Beach, SC
Vector Security has always been there for me and my family. They have our protection in mind and have some really great home automation solutions to boot! I really like the Vector Security App, soo convenient. I would recommend their services to everyone.
9 years ago
Carol Giffen Washington, DC
My experience with the security part of Vector has been fine. My experience with the customer service part of this group had been unfortunate. I have been paying a monthly service contract fee since 2009. I had one service visit for a battery change of one of the monitors in about 2016, and another last week, for what was displaying as a low battery issue with a component. It took at least three weeks to get someone to actually return my call, with multiple attempts. When the technician came, this issue turned out to be that the glass breakage unit needed replacement and he did that. Fine. He also replaced all of the unit batteries as I'd discussed when someone finally got back to me. As the technician left he said no charge (but I gave him a cash tip anyway - that's not relevant here but I thought I'd throw that in). Today I received a bill for $8 for a fuel surcharge from Vector. I've been paying monthly for 13 years for service calls, with a single battery change done 5 years ago and one done a week ago, and they want $8 for gas money???
4 years ago
joe Haslet, TX
The service that I received for the last 3 years was good, but their customer service is horrible. They make it almost impossible to cancel their service. They send you a cancelation email that looks like a first grader made it. Then you have to wait a week or so to see if they even received it. The customer service people are rude and very disrespectful.
7 years ago
Timothy Pfister Tuckerton, NJ
Never had a problem contacting them about my system, for upgrades, removal of and servicing system. Technicians are prompt, courtesy. Contract was initiated for 2 years but after that it's been month to month.
4 years ago
Kristan Schell Elysburg, PA
BEWARE!! This company is total crap, we moved and had a few months left on left in our contract and were told that if we wanted service at the new address would have to sign a whole new 3 year agreement which we didn’t want to do. We’re then told that the new home owners could use our our equipment and we would not we charged since the equipment stays at the home (which is why we needed to sign a new contract for the new house because we would need all new equipment) New owners were willing to transfer it and finish out our contract to try it. We were later billed $200 because the new owners did not want to sign a three year contract. We called customer service and said we were willing to finish out our term at the new house or the new owners at the old address and we’re again told that someone needs to sign a NEW 3 year contract to get the the fee waived. Moral of the story DO NOT GET VECTOR IF YOU PLAN ON MOVING
5 years ago
Bunni Armani Ashtabula, OH
My property had been vandalized in March of 2021, so a neighbor suggested Vector. I wanted a camera to monitor my property outside. I wasn't really interested in a home system, but their salesman made it sound like a good solution, so I went ahead with it. The home system seems to work fine, but the camera has never worked correctly. Vector sent out 3 different 'techs' , twice for each of them - so 6 visits in 7 weeks, and none of them could figure out why the camera does not work consistently. They told me I had to upgrade my computer speed, and replace my modem/Wifi. There was no need to upgrade my computer speed, and I did replace my modem/Wifi and their camera still does not work. (I do not have a cell phone as I have poor vision and cannot navigate the cell phones.) Their support system is terrible in my area. I have asked that the camera be replaced, they refuse to do so. I'm tired of excuses, tired of nobody being available from Thursdays to Mondays, tired of no support, and tired of hearing it's my problem, not theirs. I did speak with two other reputable security companies, they said it's not my PC speed and that Vector's camera could be defective. I am trying to go above the local office for help, as I believe the local office is terribly mismanaged. I am also looking into different security companies that could help provide me with reliable service. If you are thinking about home security, DO NOT TRUST VECTOR.
5 years ago
Frank Menard Little River, SC
While their system and protection while high priced vs most others is perfectly adequate their customer service and cancellation policies are horrible. Sherry E the supervisor was very cold and all business and cared nothing about the situation. I had a 3 year contract with them. Due to the high price I found a very good replacement (SimpliSafe) My contract had not yet expired 08/03/20. I called them first on the 17th to close my account. I was informed without any care that the contract stated you had to give them a longer notice and that I would be required to pay for another full year. I asked if they expected a customer to recall every clause from a contract 3 years old. Her answer was a simple yes. Sherry then informed me that they do not send out a courtesy email or any type of notice to let customers know that the extra year would be added if no notice was received. With today's technology and just good customer service this could be done. Bottom line was Vector security cared only about getting money for a system no longer being used (in a box) They care nothing about the hard times we are all dealing with and just want your money. I will never do business with such an impersonal company again and will do my best to make others aware of their cold business practice.
6 years ago
Paul R Ardara, PA
Wired smoke detector falling of of base called 1-6-20 they said will send a repair person out on 1-16-20 almost 2 weeks to wait and paying extra for service calls each month for what. Control Panels beep every 2 mins. driving everyone nuts, they tried to stop from there office on 1-6-20 then started up again a few hrs. later. Woke baby up all nite long. after 20 yrs being with them is enough with this POOR SERVICE. Going to Protect America which is rated 9.7, Vector is 3.5 Cost is a little more but they use current Technology not outdated systems that do not work. Two stars is for salesperson (Walt M) not the company. I had there system disconnected at 3:30 PM 1-7-20 and until I called them on 1-8-20 at 9AM they claim never received any problems with my system and never even called me. Go's to show they cannot be trusted as a alarm company. Remember your life and family members may depend on them.
6 years ago
Brian Connor Johns Island, SC
Do not use Vector!
Do not use Vector! We had nothing but issues with their service. Our cameras were constantly having issues and doorbell camera replaced 5 times in the first year of service due to not working. Customer service was horrible! A Vector manager was supposed to call me about cancelling the contract. No one ever called me and next thing I know a collection agency is calling me and threatening me everyday about not paying the $1,000 early cancellation fee will affect our credit. So I paid it reluctantly and replaced them with ADT security. When the ADT rep came for walk though of our house he pointed out that the window break sensor was installed incorrectly by Vector. Which makes sense because one time the alarm was set. A big thunderstorm came through and a picture frame with glass fell off the wall within 10 feet of the glass break and alarm did not go off. Yes Vector if you are reading this the glass broke in the picture frame. The ADT rep also pointed out that the fire alarms were not hooked up to Vector security at all which we thought we were paying for. Seriously!!!! ADT has been awesome. Vector security is horrible and will make sure everyone knows to stay away from them.
6 years ago
Nick Fowler Lyman, SC
I've had vector for many many years and had no complaints at all until my wife and I decided to sign a new contract and get two cameras added to our alarm system. We had to sign a 5 year contract to get the cameras and everything it took 3 trips of them coming out to install them and 2 no call, no show then finally after weeks we got our cameras installed and it's been nothing but headaches since. Our cameras still dont work and they are saying there is nothing else they can do about it other then sell us different ones for about $500 dollars when these was supposed to be free with a 5 year contract that we are stuck with. Stay clear from vector and the company IHC that installs all their equipment. They are very unprofessional, the managers name through there is Stan and he is very rude. The managers names through vector is Clint W and Steve H, they will not return phone calls after we have been fighting about 2 month to get this fixed. Worst thing we have done is sign this contract vary upset an aggravated with this company,
7 years ago
John Logan Argyle, TX
I signed up for service 5 years and 9 months ago. While the service was fine, it was expensive compared to others and they required me to pay for all of my own equipment up front. That would have been find but I found out after trying to cancel that the contract was for 5 years! That was not made obvious up front but ok, I signed it so I'll deal. I waited until after 5 years, then tried asking for a discount since they were more expensive than their competitors. Vector said they couldn't reduce my price at all so I decided to buy a Ring system (which is only $10 a month). Then I call them back to cancel at 5 years and 9 months at which point I am notified of yet another thing hidden in my contract that says I auto renew for 1 year intervals after the 5 years. In addition to that they suddenly had discounts they could offer me (that didn't exist when I had previously asked). So I asked if they could waive the fee for the remaining 3 months of the "auto renewal" I was unaware of and they refused. So a loyal customer for almost 6 years has to pay for another 3 months of service. I will NEVER use this company with their deceptive contract methods again. Deceptive fine print without any intention of helping a long term customer is a bad business practice.
7 years ago
Kay Kimble Lufkin, TX
I signed contract 36 months, he added 60. Next to it. After I signed it. He folded it up,then put it away with other paperwork. I didn't look at what he had done until, I received additional paperwork and billing in mail. But my niece notice his adding item to legal contract after I had signed it. The representative that contacted me stated my contract was invalid, offer me another contract. I refused to verbal agreement. But they have continued to steal money from my bank account. I caneled even in writing, and the representative said contract was invalid. But they still haven't stopped taking my money from the bank. I'm currently talking to attorney about falsified documents, bank scams.
8 years ago
Paul Seeberg Marion, MA
My first experience with an alarm company.
It was easy to tell when the salesman was lying.. his lips moved!
Promised many things - that I would own the equipment and would have full control. never happened. Alarm panel was locked out, could not enter programming mode even after my contract was up.
Different sensors were installed than were shown to us in the sales pitch.
Promised false alarm cost if the system went off and police were called. Got a $150 bill due to false alarms from the police due to sensors not being installed properly.
Installer was shockingly rude when installing the system. Existing sensors were supposed to be moved to the new panel. Wasn't done. Had to make another appointment to finish the installation.
When my contract was up, and the service cancelled, the panel was never unlocked. still locked to this day.
They did replace the backup battery under warranty, however.
8 years ago
Virginia Dancy Greensboro, NC
I called customer service on January 5, because I was locked out of my house, as I always walk my puppy before turning in for the night and usually close my door by the keypad, and upon my return I was unable to enter my house using my pass code or the key to enter, however, I never walk without my cell phone and was able to call vector security for help. My first encounter was they were unable to locate my account in the system, after several minutes a supervisor was able to locate my account and I was told I would get a call back from service department which I did. He asked if I had change the battery I said no as the key pad was only a few months old, also I was not aware it needed batteries, and inquired as to where will I find them, he gave me instruction and after a few minutes of looking and could not locate the batteries, I called back and said it was not the batteries and I needed someone to come and let me in my house. I was told he had to place a work order and someone would contact me in the morning. I realized it was Friday night and most people was home looking forward to the weekend so I walk to my friend house and stayed the night. However, on Saturday morning I was told the truth, that Vector Security had no Emergency Service for Greensboro on weekend and I was informed no one was available until the following Thursday, I found that to be unbelievable and I hung up to digest what I had heard, I'm to stay out of my house for the next six days. I called back and inquired again about service and was told the earliest someone could get to me was Thursday, January 11, and if I needed a lock smith it would be at my expense, I reminded her I was paying Vector Security $53.95 a month and now I was to pay additional for service because this company sell security to an area they do not cover with emergency services. I told here this void any contract I have with vector security if I had to pay my own emergency services, then I will be keeping my $53.95 monthly payment to cover Emergency service. However, I decided to recheck again to recheck this information with someone in management and spoke to a very arrogant female and presented to her what was told to me, I told her I had the lock remove from my door as I did not want to be locked in my home in case of a fire, she said there must be another way out, I said yes through the kitchen to the garage, but what if the fire was in the kitchen, she said you'll find a way, you could always jump out the window. I told her I'm 74 years old and I will not be paying no company $53.95 a month with that kind of a solution and as far as I'm concern the contract is over and they need to pick up their equipment immediately. Alarm System is not being used and keypad is boxed for pickup.
8 years ago
betsy McLean, VA
horrible service. On hold for 30 minutes or longer every time I call Customer Service. Scheduled them for service they called to confirm the day before and then never showed up said I was not scheduled. Needed an additional camera installed. The technician put one on the table and walked off. I called him back because I wanted it installed on the wall and he said he could not do it. The third time thetechncian came to fix the cameras, all of which had stopped working, said he dd not have time to fix and would call back with an appointment date. A month later received no call. Finally got through today after a 30 minute hold of course.
9 years ago
Ron Cecconi Herndon, VA
We've had this service for 13 years now without any flaws. Anytime we forgot the alarm was set and accidentally opened a window or door the alarm triggered immediately and within 1-3 minutes we received a call inquiring about the alarm. My only beef is the technology is old and no one from the company has ever tried to contact us about available upgrades.
9 years ago
Janice
Have had no alarm for over a month and needed the emergency call button after having chemo. I developed an infection that became septic. I had a fever of 104.8 from Thursday until Saturday afternoon and was in bed with no help until my daughter came over to find me almost non responsive and burning up. The alarm beeped non stop until it drove me crazy and a friend took the control panel off the wall to disconnect the wires. First time the low battery kept reminding my every few minutes was just a couple of years ago and it took more than 8 weeks to get anyone here to replace the battery. This time I can't get any help from anyone on the phone because they transfer the call and drop it and I've gotten no calls back about sending anyone over to replace the battery. If it was just a matter of normal batteries I would change them myself. No alarm, no smoke detector, NOTHING. No service.
9 years ago
Tyler McGinnis Fruitland Park, FL
The ABSOLUTE WORST!! Highly DO NOT RECCOMEND signing up with this company. They have the worst customer service. The cameras you purchase do not work half the time. Good luck getting this company to come out to take a look at it. They dint answer the phones. Been trying to resolve an issue for the last 3 months. The only customer service you can get thru to is billing, and getting signed up with them.
4 years ago
unhappy Concord, MA
Customer beware -- Salesperson will make it sound great. It's not.Terrible customer service - My notification protocol is all wrong, and I can't even get my "customer care representative" to return a call. I've left 3 messages.
I haven't even been using the company for a month yet, and I can't wait to end the relationship. Seriously bites that I'm locked in for 3 years.
One of the motion sensors was faulty and continually setting off the alarm. People I talked to at the company were clueless and unhelpful.
Save yourself unnecessary frustration -- go with ADT.
7 years ago
RT
Had the service for 17 years. Every single alarm was false during that period. Never got a sensor listing. Never got an owner manual to use the keypad. Took a lot of days off from work to receive service calls. Upgrades promised but never occurred. One tech said batteries are free and then I got a 40 dollar bill. then the next tech gave me a hand full of batteries. Just expensive monitoring with little return after a $2500 installation. Think about $500 year for 17 years.
7 years ago
LStreets
(1) Beware if you cancel service as we did...Vector may try to bill you for a contract of longer length or different timeframe than you originally signed. We moved to a home with an existing system, and Vector said we owed 36 additional months for its monitoring. We had completed five years of service! Despite our request, and the fact that the rep with whom we spoke assured us our contract had been completed, Vector would not furnish us with a copy to support the claim of how much we still owed! Also, we could never get a call-back when we tried to call the CS Dept.
9 years ago
LARRY HALL Apopka, FL
Vector Security bought out our local monitoring service. Wife was recovering from cancer/chemo at the time. Salesman rang door bell and told wife needed her to sign a contract "just to change the service." Sold our house two years later. Vector now says wife signed a 3 year contract and we owe another year for $500. Refused to cancel service even though new home owner (at our suggestion) continued service with Vector. We have refused payment and Vector sent account to a collection agency. STRONGLY SUGGEST YOU NEVER USE THIS COMPANY.
9 years ago
Chipl White Lexington, NC
They LIE almost every time you call about something. I have been trying to get my service cancelled after paying these horrendous fees for 6, yes, that's right, SIX years. I was told by 2 different people to just call in June prior to my contract ending in July. Did that and THAT wouldn't work.
I explained to them that I an on ss disability due to congestive heart failure, COPD and 5 mini strokes.
Do you THINK that would help me.......NO! This HEARTLESS group does not need to be in business....and it did make me feel a little better to see their bad overall score. DO NOT USE THEM!!!
9 years ago
Tori Stockpile Upper Marlboro, MD
TERRIBLE customer service. Received a call from DONNA on Thanksgiving day and the miserable WITCH hung up in my face as I was trying to understand the reason for the call. I thought Halloween was over, but I guess some people are like that everyday!
4 years ago
Nancy Gault Greenville, SC
When I got rid of my landline, I had to have a different monitor to work with cell phone. While they were there I added a door bell. They started another 5 year contract. I have moved from that house and discontinued my service but I still have to pay off my contract. I had my original contract for almost 7 years.
5 years ago
Greg Ray Advance, NC
I have been a customer with vector security since 2004.... Extremely fast response rate and great customer service!
5 years ago
Griff Griffith Boerne, TX
I can't stand POOR SERVICE and that's all Vector Security offers! I have been trying to get them to make my system work for 6 months then when I tell them I've had enough they send me to collections. I'd rather talk to SIRIUS XM than Vector and I hate SIRIUS!!
6 years ago
Bill Cooper Hephzibah, GA
I was very unhappy when my 3 year contract expired they didn't contact me or renegotiate an agreement, they just continued billing me well into the next year at the full rate. When I contacted them they claimed that it was perfectly legal for them to do so, said that it was somewhere in my contract. I dropped them and will never use them again.
7 years ago
Francis fox Wilmington, NC
The system is constantly not working. I wish I had read the fine print but I was swayed by the salesman that assured me I could cancel anytime. This I found out the hard way when I told them I wanted out. READ their fine print. Signing with vector is just like getting robbed, except there is no alarm. There are many more choices out there.
7 years ago
David B Panell Birmingham, AL
Best cameras an automation app available. Cyber secure system. Warranty rocks! Awesome response time!
8 years ago
Molly Richardson Mandeville, LA
Vector does not respond to my alarm. Once, they did not respond at all, and once they responded after 15 minutes, during which time my across- the-street neighbor had already gotten here to check on me.
I hired Vector to feel I was being protected from a home invasion, but Vector does not give me any feeling of security.
9 years ago
Rory Williamson Newton, NC
Do not use Vector They will automatically renew your contract for one year at a time and will not let you out of it. They will not maintain there equipment during this time and that expense will be on you.. Just beware this is the type of business that they run....
9 years ago
Anton Brewer Ardmore, PA
Customer Service takes over 3 weeks to schedule urgent repairs. Seems Vector pockets the fees, but then tries to delay the service. Reps are well trained with scripts of excuses.
5 years ago
Elizabeth J. Yoder Arlington, VA
Terrible service. System misbehaved constantly. Now they want me to buy a whole new system, lock me in for 3 yrs., NO guarantee of any refund should the system not work. Well that's the end of Vector Security for me.
6 years ago
Billy Gibson Greer, SC
Did not see my review on here. Would never recommend them for a security system. Too expensive. Get not info about contract. Tried to cancel and charged me over 300 for a close.out fee.
7 years ago
Mary Lee Skipperville, AL
$100 down $49.99 a month. Repair of equipment is free. Outside light camera extra. Prompt response on service locally. Long contracts.
8 years ago
Yawanda Smith
This system is so outdated yet customer service refuse to give their customers a free upgrade to keep a customer of 3 years
9 years ago
Conrado Munoz Tampa, FL
Zero stars horrible costumer service very unprofessional not willing to help or keep costumer don't get this company
6 years ago
