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5.8

Overall Score

Star Rating

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3.9

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61 Reviews

Review Breakdown

5 grade

39%

4 grade

33%

3 grade

15%

2 grade

2%

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Review Source

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Dick Haller

Most of the equipment doesn't work properly, and they have poor communication within their company. I'm not happy with them. As a matter of fact, I called them a week ago, and they said a manager would call me back, but nobody's called yet.

9 years ago

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Bob Dickinson Tampa, FL

I have had nothing but issues with UXARI. They took over my Alarm.com security system. I added a camera to the system. It took a long time to get it installed. It worked a couple months then quit. They have to come to my house to determine what is wrong. The camera is under warranty, but their labor is not. I had to pay up front $125 just to schedule a service appointment. The date they gave me for service was not the date they put in their system. Now I had to reschedule the appointment and the soonest they could schedule was 10 days out. What good is a security system if when it breaks you have to wait 10 days to get service. At the same time my alarm system is not working. I get false alarms 3 or 4 times a day. Again, what good is their service if It takes 10 days to fix a problem with a home security system?? Horrible!

5 years ago

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C C Marco Island, FL

I just can't tell you how disappointing my experience has been. I would highly recommend you do your homework on equipment and all of the additional fees involved including prepay 3 year service plan for over $2,000, average cameras for $999 each and everything else before committing. The people are extremely nice but with Uxari nice is at a high fiscal premium.

8 years ago

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Richard Ricker North Fort Myers, FL

This was recommended to us by the developer we used. The installation process went very well but the customer support is terrible.

9 years ago

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Magdalena Naples, FL

I had a worker today that make me feel very uncomfortable about the honesty and reliability of your company. Very sneeky and misleading in his assessment. I am very sorry that I am one of your clients. I wish I could cancel your services , because whatever I experienced today is something, someone should never be subjected to.

7 years ago

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Adnan Virani Estero, FL

Horrible Customer service! Emergency service have 2 people to take complain and only one person to fix the problems , and that person have his own attitude! Like they are working free ,

7 years ago

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Vito Gottuna Naples, FL

Horrible company Wstch out for their contracts; they will screw you Equipment is not the latest technology Beware Vito

7 years ago