Blue by ADT: Read 131 User Reviews From Real Homeowners

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Carol Howe Maricopa, AZ

I've had some problems with the systems from day one. The thing would go offline numerous times, so that's some real trouble. I remember one time, where the alarm just kept beeping and beeping as if there was something there, but there wasn't. My phone kept ringing, so I had to take out where it wouldn't alert me. They should make equipment that actually works.

9 years ago

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Whitney Moore

This security system is a complete joke. None of my equipment hardly ever works. One of my cameras will not hold a charge at all, and there is a major delay in any alert. I also have a nest doorbell and I will get that notification MINUTES before I ever got an alert from ADT. I could not even get footage of a stalker for a restraining order to use from ADT. Everything was so delayed, I had to use my doorbell footage to get my DVO and finally start to protect myself. Then they wanted to charge me $60 for doing absolutely nothing to ensure my safety! I will never deal with ADT again! And I will make sure anyone in the market I know, knows about my experience. And good luck with the app, I rarely can get logged in and that was before they turned off my mobile access. ADT is just for show at my house, to make people think I have a security system.

4 years ago

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Claudia Patrick Cabot, AR

The system never worked. When the alarm is turned on, you can walk in and out of my house, and nothing happens. The alarm doesn't go off, and no one is alerted. I have spent more than 25 hours trying to resolve issues with ADT's technical support and nothing was resolved. I paid the Geek Squad to install the system to make sure it was done properly and they couldn't get it to work effectively. When I had the initial ADT system that they installed in another location, I never had an issue. The ADT Blue system is not worth the money if it doesn't work. I am sure there are environments that support their system.

4 years ago Edited January 28, 2022

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Chrystal Chyrai Hesperia, CA

If I could give them -10 stars I absolutely would. If you are looking for Security System PLEASE DO NOT GET BLUE BY ADT. The customer service is terrible and THEY ARE NOT AVAILABLE 24 HOURS. The equipment does not work properly, around 12am someone came past both my outdoor cameras and stand right in front of my door where my camera is pointed directly and These Cameras that I am being charged 400$ for never notified me about human activity or took a picture/video of the person and the only reason why i seen them is because my Ring Doorbell Cam detected it and notified me. These Cameras cost 200$ and don’t pick up any human activity or motion and even if you cancel within 30 day period they will still send you through hell to get your money refunded. Please choose a different company to secure your home, Blue by ADT is a complete waste of time and money.

5 years ago

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Aly Powell Sandy, UT

The worst of customer service and extremely overpriced. They advertise one low price then show up and install a $3000 system. Extremely sexist customer service. When my husband called to cancel they told him “no worries, but have your wife call in since she’s on the account” and then had the audacity to say to me “so you don’t want to protect your family?” and refused to let me out of the contract even though I canceled in the 3 day window. Sat on hold for over an hour, 4 phone calls, and multiple representatives later and all of them were extremely rude and unprofessional. Go to simpli safe and get the same package without their slimy businessmen for $400.

6 years ago

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D.V.Johnson Omaha, NE

My experience with Lifeshield has been nothing but frustration and disappointment. The monitoring equipment fell off the wall multiple times. The system frequently went off-line. Technical assistance was not knowledgeable at troubleshooting this cut-rate equipment. Customer service was NOT helpful when issues arose whether related to equipment or the account. We gave up trying to troubleshoot the problems about 2 years into the contract. Ending the contract was not easy either. They want their crappy equipment back. Why I don’t know because it doesn’t work. Be careful. Better yet choose another company. Anyone you choose will undoubtedly be better than Lifeshield!

7 years ago

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R Quinn

I had lifeshield for about a year. I would estimate my system became mysteriously offline unable to access through their portal about 200 times during that year. I had numerous surveillance, cameras set up and never could get all of them to work at the same time. the pricing in the package goes up if you want to monitor your own home mine went up $!0 for video viewing even though the camera is in the package, i called customer service about the issues with the system being unavailable and my cameras being undetected by the system thay would fix it till the next day when it would happen again then when my home was broken into while the system was unavailable they stole the lifeshield security tablet which is your lifeline to your system without it your whole system is worthless, i finally just stopped paying them, it damaged my credit score but im not paying for a home security system that only works when it wants to,

9 years ago

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Anonymous Cary, NC

Website painfully slow. Products are just okay. My camera frequently stops working and I have to reset it. Cost seems high for the little I actually receive.

9 years ago

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Jeff Robbins Yoakum, TX

Support is ridiculous, never had a call on their system in 3 years. Still charged me another month after cancelling, wont get a final bill for 7 weeks. The lady in the cancellation dept. is nice but the policy is built to screw the customer (they are going to suck every dollar out of you). It took me 5 phone calls to be able to cancel. comparable...bleu or ADT is way too high . If you enjoy the personability of doing business with a company, don't choose Bleu or ADT! Michael Robbins ACCT NO. ***742247

5 years ago

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K&E Dog training Winchester, CA

Please don’t go with this company if I could give negative stars I would. Absolutely a nighmare. I have never been scammed harder in my life. I have had the system for 4 months. The cameras have broken 2 x . They charged me 25$ to come fix it which they didn’t fix but they didn’t forget to charge me. Then they informed me if I wanna cancel it would be over 6,000$ . Also the cameras don’t work if your WiFi is to far or if it goes down . Just please stay away, just get a dog . Much cheaper and less stress full.

6 years ago

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Rajesh. Shah Roslyn, NY

Very bad experience. I will never deal. Salespeople call promise lot. Technician comes ask money for everything. Too much sales pressure. After installation they make you sign so fast . DocuSign. You don’t have chance to read. After 3 days you done. They don’t tell you that you have 3 days to cancel. Big penalties if you do. New installed alarm 2 times false alarm. Bad cheap equipment. They want big money for cheap installation. Never use ADT.at night alarm will go on. False alarm.

6 years ago

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Viviana Patricia Cortes Elkridge, MD

this is the worst security system don't buy them they only took money from my bank account in three moths they take $834.00 I call them and I do not have any response they just send me to collections for a amount of $1600.00 because they argument the I stop making my payments but how I can pay if I was waiting to get my refund of $834.00 please do not get this system. Now I am in collections with this big amount because they said I was broke my contract

6 years ago

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Patrick Fortuna, CA

Get a Dog better alarm system the ADT /Lifeshield the Dog will appreciate you . I REPEAT DON'T WASTE Your Money & Time NO Technicians to service you , Customer support is a 50/50 chance to get help had numerous hang ups , Hours are Eastern Standard Time . BAD PRODUCT ,BAD CUSTOMER SERVICE, They are fast commodity consumed by Large Corporations .STAY CLEAR OF LIFESHIELD & Michael in Customer Service Mgr.

6 years ago

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John Pagano Staten Island, NY

From the begining problems, installation, priceing and overcharging for equipment that was never installed. A service call after 1 day of installation , front door camera went off line and smoke detector was beeping all night had to take it down and remove batteries. Loss of power to keypad door bell power did not ring and i was charged for a wi fi front door lock which was never installed. And they insisted i had one.

7 years ago

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Josh Minneapolis, MN

Garbage for a company I wouldn’t advise anyone who wants security through ADT BLUE, our first impression and experience was off the charts of horrible customer service!!! We are in the process of shipping back all their equipment and will not ever call them again as well will share our horrible experience to all who we know .

4 years ago

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Sheila Lincicome Bloomington, IL

Would give them a minus grade if I could. Terrible experience. Sold me a system that didn't exist and tried to sell me something more expensive. Customer service stinks. Waited on phone for an hour for help! DO NOT EVEN CONSIDER ADT!!!!!!

5 years ago

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REITA Chamberlain

I will advise family and friends NOT to use LifeShield security. We have now had their equipment for nearly 2 years. It hasn't worked for more than half of that. You are stuck for another year if you don't call within 20 days before date service started. Were told one thing last year, and a different thing this year. Awful customer service!!!

8 years ago

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Noriel Reyes

Alarm goes "whacko" after a 15 min away mode. Happens 2x in a week period. We get billed twice for $130.00 for 1 serv rep visit. Not a cop but a serv rep from Lifeshield ... Cust serv states 2 visit... but we only had 1 signed visit. WHAT A RIPPED OFF. We cancelled our serv. before we max our contract...

9 years ago

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Shiv Shivakumar ,

Takes hours to connect with a person. Their Chat help always comes back as not available. I have been a customer for more than 10 years. Extremely frustrated as I cannot get any answers unless I am on the phone for hours.

5 years ago

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Tpz Evanston, WY

I have a problem in my system on Thanksgiving, they simple don't working on the burglary day in America. The people's no half of America dont home!!! Worst security company ever!!!

6 years ago

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Jim Davis

This system does not work well, Ive had it for over a year and it keeps going out of service, even had one false alarm. Would not recommend, I plan to cancel as soon as my contract is up.

9 years ago

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Anonymous Sunnyvale, CA

The customer service for an incidence was horrible. They never honored the Warranty.

9 years ago

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Shane Porter Aurora, CO

They used to work a lot better. My experience with their service has not been good.

9 years ago

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Jamie Hoxie Taunton, MA

They should do a better job monitoring the alarm. So far, it's been a negative experience.

9 years ago

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Paul Mycroft Lafayette, IN

Nothing. Because they fail to listen to me when I kept calling fedex because the package was suppose to be delivered by the 1st but fedex never got the package

5 years ago

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M Lincoln, NE

It goes off line all the time. The tablet broke.

9 years ago

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Verified Customer

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Anonymous Douglas, GA

Too many issues with equipment.

9 years ago

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Jessica Taul Monroe, MI

I've been trying to cancel for months to no avail. Even in my trial period. I can't get any answers. Ugh

6 years ago

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Brian stroud Grants Pass, OR

I am sending ur stuff back don't stick always falls off the wall.. and takes the paint I am done with it

8 years ago

Blue by ADT Reviews

Summary of Reviews