Alder Reviews
2.7
4.9
Overall Score
Verified Customer
Review Source
Charlaine Skeel
I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.
8 years ago
Reply from Alder
Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott
Jul. 10th, 2018
Verified Customer
Review Source
Weston Neely Magee, MS
The cameras that were sent to me don't link to the Adler app, no problem, the interface just needs to be merged between the two. My real problem is that the cameras that are supposed to last 4 months, might last 3 days, even when set to low sensitivity with 6 second recording. The cameras also won't pick anything up unless it's roughly 10 feet in front of them, any distance longer than that and they never pick it up.
5 years ago
Verified Customer
Review Source
Decline Seneca, SC
I purchased the Alder product after speaking with a sales person over the phone. I was told information that was misleading and turned out not to be true. I asked to discontinue the service but was told I couldn't do that. I cannot afford the service yet every month the continue to bill me. I have had to cut back on my prescriptions in order to continue to pay this bill. I don't understand why your company treats people this way.
5 years ago
Verified Customer
Review Source
Teresa
I have nothing good to say about Alder. I’ve left a review before and my opinion has not changed at all. I can’t get past the rudeness of the lady that answered the phone when I called on day 29 of receiving my system to tell them I hadn't tried it yet. And the sales man was pushy also.
5 years ago
Verified Customer
Review Source
Demarcus Memphis, TN
Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.
5 years ago
Verified Customer
Review Source
Anoymous
They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.
8 years ago
Reply from Alder
Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.
Jul. 23rd, 2018
Verified Customer
Review Source
Mary oman
Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.
8 years ago
Reply from Alder
Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott
Jul. 2nd, 2018
Verified Customer
Review Source
Private
Hard to get in touch with and it’s like buying a car, they’ll promise and tell you anything to sell the product and very pushy. You do it now or you don’t get it no research possible
5 years ago
Verified Customer
Review Source
Annie Blunt Monroe, LA
I am dissatisfied with this service. It's not working properly, it keeps going off at night and says it is a miscalculation, it's a failure. I don't think they are trustworthy.
8 years ago
Reply from Alder
Annie, thanks for your review! We're glad you chose Alder.
Jul. 9th, 2018
Verified Customer
Review Source
Henry Bonner Roanoke, AL
The equipment got old and they never replaced it. They act like a bunch of mafia people and make you do things you don't wanna do. They have a C- on the Better Business Bureau and I think it should be lower than that.
8 years ago
Nan Anchorage, AK
I much regret buying into this useless alarm system. The smoke detector has malfunctioned and gone off 3 times sending the fire trucks to my house needlessly while I am frantically trying to cancel. So finally they are sending me new equipment. I have to install it myself. What am I paying them for? So if I want out of my 5 year contract, I have to pay them $2000. I am mortified at the other reviews I’m reading of it being nearly impossible even when the contract ends to get out of it, especially the one where the lady died and the family called to cancel but didn’t have her password and they turned it over to collections. If you are thinking of buying this system, don’t. These people are unethical. I feel like I will have to hire an attorney when my contract is up to get out of it.
4 years ago
Enrique Ikuegbuwa Lenexa, KS
Currently experiencing the worst customer service ive ever experienced. Ive been with alder for a couple of year wich by the way the locked me in a contract if was not even aware of. Well I sold my home in june and thats when u found out i had to keep on paying for the service until the 5 year contract is over. Well I purchased a new home in october and it contacted alder again to get the services moved to my new home. I paid 2 different fees to get the new system installed at the new home. This is near January, ive called and spoke to 3 supervisors and all of them just told me to wait and told me they cannot tell me when the technician will be over to install it. Again, they have been taking my money every single month. Management keep on saying they will contact me but never does. Today I called them again and they told me that my order was cancelled due to system upgrades (whatever that may mean). I really dont get it. I can't get out of the contract, i got no security system at my house and they still taking my money every month. Horrible company and worst customer service. Please dont get yourself in a mess with this company, i wish i stayed with art wich its who i originally had...
4 years ago
Kaylan Naughton Columbia, SC
If I could leave zero stars I would. The absolute worst customer service and very poor quality equipment. Was not given a charging dock for our cameras when tech came to install everything. Was told he was out of charging docks and that he would have a tech come by the next day to drop one off. Nobody ever came to give us a dock. Days later I call to ask about dock and was told to order a charging cord from Amazon! Absolutely ridiculous! Ordered charging cord from Amazon and it doesn’t charge the cameras well and takes FOREVER to charge one camera at a time. Called customer service again and ask for someone to at least mail us a dock and they tell us that they no longer use the same equipment to support our Arlo cameras. Was told again to order a different cord from Amazon. I said I was not ordering anything else from Amazon as we were supposed to be supplied with all equipment upon installation and it’s not our responsibility to fix this it’s theirs. After arguing for serval mins. about how we are paying for this service and we can’t even use it I am told to mail our cameras and base station back to them and they would send us the new equipment they use now. I mailed our equipment back to Alder over a month and a half ago and still no cameras have been sent to me. I’ve called to check what the hold up is and customer service couldn’t even help me at all let alone knew about anything I was saying... extremely frustrating to have to keep dealing with this for so long. If I could cancel the service right now I would! Do not recommend to anyone ever!
5 years ago
Brenna F Colorado Springs, CO
Products are mediocre and they require cellular service to connect to dispatch (which we lacked due to living in the CO mountains). Customer service is unhelpful and, very frequently, dismissive and rude. We canceled our service due to lack of cellular coverage (not people able to connect to 911-dispatch was a deal-breaker) within 2 weeks of starting our trial and attempted to initiate the cancellation process so we would be reimbursed for the expensive upfront cost of equipment. Here we are 10 months later, still being billed and penalized (what Alder calls "bounce fees") for trying to cancel payments/service on our end because their customer service can't seem to cancel our account. We returned our equipment and were promised full reimbursement for that... still haven't seen a dime there. And our account is still "active" and being billed $60/month even though we never effectively set up our equipment and no longer own it - and, to our knowledge, we have canceled the service TWICE. I was billed as recently as yesterday, unbelievable.
We have spoken to a different account rep to cancel our account 3x now over the last 10 months. And one customer service representative we spoke to, in particular, (I wish I could remember her name), refused to help me. She told me I owed a "bounce fee" that I have never been notified about (email or USPS mail) and refused to transfer me to the right department/person to cancel my account. She said I needed to settle the "bounce fee" to be transferred to the Accounts department or even to speak with her supervisor. Even though I can clearly see that I have been billed every month for the last 10 months on my credit card statements. And after I hung up with her and redialed the customer service number, the "bounce fee" was never mentioned. Most frustrating customer service call I have ever experienced.
This company is the biggest scam when it comes to ending your service; they refuse to let you go. We've probably lost close to $1000 all-in "trying" this security service out and we still don't know if our 3rd attempt to cancel the service will succeed. Working with this company has been the biggest headache. SAVE YOUR MONEY and go with SIMPLISAFE. We have been with SimpliSafe since trying to cancel this service almost a year ago and it's cheaper, doesn't need a cell signal to connect to dispatch (just wifi), and is less than half the cost.
I will never recommend this service to anyone I know. I will actively advise against it. I hope no one has to endure an experience like we have had - which is why I can't recommend enough taking your business elsewhere! DO NOT USE ALDER.
5 years ago
Vicki Richmond, TX
If I could do negative stars, I would. This company has the worst customer service. I called and was told my contract expired and then when I called to try and cancel my service because I've been unhappy with the service I was told my contract had auto renewed. Clearly not true and they refused to cancel. They lied about my fire alarms being connected to the alarm, lied about extending my contract when I added a camera. The doorbell camera is horrible. It has a sensor that keeps breaking so hasn't worked in months. The panel has a battery that keeps reading low battery and they can't fix so that stupid thing keeps going off. This is the worst company to do business with. Company trustworthiness is a JOKE.
5 years ago
Reece Bernard Atlanta, GA
I got the package they offered and realized it was not enough to protect my home. I called to ask about purchasing more equipment. The rep I was talking to would not answer any of my questions and kept repeating the same bullet points clearly from a script.
They are pretty cheap so for value I gave them a 3
When talking to a rep and deciding on my package I was given something that clearly would not fit my needs, so for quality I would give a 2.
Customer service was terrible. I did call at 8am EST so maybe the Utah center is better.
The seller sold me a product that clearly would not fit my needs, the company allows you to opt out of selling your personal information, but there is a 45 day wait period. I tried to do the easy return for your money and told me I have to wait to return it and get my money back. I wish I could give a zero for Company trustworthiness.
5 years ago
Royd Fort Wainwright, AK
I only used 1 star because there is nothing lower. Customer service is terrible, you spend most of your time on hold. I can never seem to contact who I need to contact or return calls to. I never speak to the same person twice. I was contacted this summer to renew my contract, I declined renewal only to find out that I already had an active contract after the fact. Why would Alder contact me to renew if I was already in the middle of an active contract? Seems like they do not know what is going on. If you can get someone to your house for repairs it will cost you a contract renewal. I have had a contract with Alder and have had nothing but frustrations with customer service, repair AND they take it upon themselves to charge your credit card without your approval!! If you do business with Alder BEWARE ! Do not sign anything! Do not subscribe to their service.
5 years ago
Becca Boyd Winchester, KY
DO NOT PURCHASE THIS SYSTEM! The alarms will not stay on doors and they will not fix this issue. They ask you to pick 3 windows to put an alarm on, leaving all other windows without one. They refuse to acknowledge this problem, but continue to charge you every month for over a year. They will take your money regardless if they are providing services. There are not any alarms on my doors or windows, the camera do not work, and the fire alarm was constantly going off, so I had to take it down. Still does not work. Horrible services, products, and customer service! They also lie about their products.
5 years ago
Angela White Trussville, AL
My system is not working properly ever since the technician came out and installed our doorbell monitor. I called alder for help and the tech i spoke to had me to go to main panel and put some numbers in the system seems to be back on track but little did I know he told me how to bypass the sensors that I was having trouble with instead of helping me to fix the problem. I woke up the next morning with my system going off.... I realized that the system was not fixed but the tech deceive me. I call alder back and requested a tech to come out to my residence and not only is it going to be over a month before they can come but they are also charging us 40.00 to come...
I can't wait to get out of my contract with them
5 years ago
Angela Branham Georgetown, SC
This company has the worst customer service. And I work in customer service so I know both sides. Once you are in the 60 month contract you will never see a person again. When one of our monitors went out , I could not get anyone, even after 4 phone call to come look at it. I was finally sent a new monitor and advised to install it myself. Even after I advised the rep that my husband and i were elderly and not in good health. I advised the monitor was high up on the wall and neither one of us should be getting on a chair or step ladder to replace. I was advised nothing they can do unless e pay a fee for someone to come out to replace their malfunctioning equipment. Every time I call it is the wrong number the first two transfers. No one will advise me when my contract is up. (No one has that information). I have it though. Monitor will wake you at 4:00 AM with messages. I never got anyone who could help with that. I finally just unplugged it. So now I am paying for something I can't use.
5 years ago
Jaazaniah Young Canton, OH
You are locked into a 60 month contract upon signup. I made the mistake of not looking at reviews beforehand, and you won't find a reliable customer review above 1 star.
Here's the facts. There is no cancellation policy. Multiple reviews and my experience has made it quite clear you are going to have an impossible time getting ahold of an Account Rep who is apparently the only people in the company able to cancel auto renewal, adjust or work on your contract meaning you're pretty much locked in.
I have been trying to get thru to an account manager since 11AM and it is now 2:40PM and still on hold writing reviews while waiting to let people know my honest experience with the company.
100% do not recommend to anyone.
6 years ago
Holly Grandview, MO
Security sensors fall off often. If the alarm goes off for no real reason and the police come so many times, you can get charged my by the police department. I am stuck in a 5 year contract they will only let me break if I pay 90% of the remainder of time I have left. I have explained that I do not want to constantly call tech services for them to either walk me through how to fix it or someone to come out. I pay almost $50 a month for nothing. I signed up with them when they came to my door claiming to be so much better than ADT. That was a lie. They don’t care about customer satisfied. I would never recommend them.
6 years ago
Clarke Brown Anchorage, AK
They use a lot of underhanded tricks! Apparently, when you sign up, there is some fine print that says that if you don't call two weeks prior to the expiration of your 2 or 5 year contract, it automatically rolls over again. But they certainly don't tell you about it - who in the heck remembers that? They call you and offer new equipment - if you get it, you are magically extended. Whatever you do, DO NOT MOVE. You can't get out of the contract. If your new place has an existing alarm, they charge you an arm and a leg to transfer it, although for them it's no more than a flick of a switch. They are a horrible company and the five stars they have, even out of a possible 10, is way too generous, but I guess they get five for doing a decent job along the way up to now. But, they certainly value money over people and have no heart whatsoever.
6 years ago
Tia Marie Kennesaw, GA
The young lady in the phone Bree seemed to be nice. However they over promise and under deliver. Shortly after I read the contract which they conveniently do not tell you it's a contract I called to cancel. They still sent the equipment out after someone via text told me it would not be sent out. I finally blocked the unreliable texter who promised to call me two times and NEVER DID!!! Finally I got back on the phone with Bree who was semi short and needless to say not at all as FRIENDLY... she promised me someone would reach me to do the return, I told her they keep saying that but to no avail. Long story short Alder folks are trying to give me the run around then after 30 days I'd be stuck. I'm going to call the carrier back and say return to sender. Get the same security system at Amazon with a camera on your door. $40. A month for 36 months is crazy. That's expensive and old school prices with mediocre security that can be a one time purchasing for under $200 and get everything you want. Don't trust Alder this is a sneaky computer not at all transparent with a very high quality of " CUSTOMER NO SERVICE!" IT'S A NO FOR ME!!!
6 years ago
Jennifer Jones Santa Monica, CA
I would give them zero stars if I could because I don't even have this service and they're still charging me. We signed up initially because we thought they were ADT. Their salesman, resembling a used car salesman named Mitchell V did not disclose this information and rushed us to sign the contract while we were on the phone or we would "lose this great deal." After signing it and realizing it wasn't ADT, we decided to google the company and that's where we saw so many complaints to the BBB and even an insider edition special on what a scam these guys are. We immediately cancelled within the hour but received no confirmation. After a couple of days we followed up and they said we never cancelled so we filled out some additional paperwork and forced them to send us an email confirming the cancellation. We thought the nightmare was over, but we were wrong. They never reimbursed us for the initial $141, so we disputed through our credit card and to our surprise, they fought it and won because they had our initial contract and are claiming we never cancelled. We're currently dealing with our CC company on this, while this company continues to charge us monthly. DO NOT make the same mistake we did, avoid this company at all costs. I plan to shout this from the rooftops, but know that this company advertises as ADT and it's easy to miss.
6 years ago
Joshua Smih Jacksonville, FL
Company has TERRIBLE customer service. I do not recommend. Now stuck in a long contract. First got the system and it didn't work. Called multiple times over a few weeks, and they couldn't tell me what was wrong. Finally they realized they had the wrong serial number on there end. Now sensors are messing up saying they need the batteries replaced on multiple sensors, I did that and they are still saying they need replacing. Do NOT waste your time or money with this company. Also there is no way to access billing or any other portion of your account, just some random sketchy phone call from there end.
6 years ago
Antoinette Strickland Orlando, FL
I called to start the service and within the next hour i cancel the service. Which means i NEVER RECEIVED ANYTHING. I've been told from different people from this company that my refund is on the way. I have yet to receive my money and they keep telling me that we sent the money out but i haven't got it yet.. First they say we're going to send it to your bank account then they said oh its a large amount so we have to sent you a check. I getting very frustrated about this situation. I believe they fake and stealing my money. One way or another I'm going to find a way to sue them because i havent received my money yet
6 years ago
GAIL Danville, VA
This is absolutely the worst company I have ever had to deal with. They came in promising a better price and a better system. Our smoke alarm has gone off twice, we never heard from this company. They are a scam. I have ridden out the 3 year contract, now they are changing it to a five year contract, telling us we owe them money before we can cancel. I don't think so, we have tried to call numerous times and they always hang up before we can get any information. This company also came in and used part of the other companies equipment to do their install. Shame on you for spoofing senior citizens to try to make a buck. No more, I am sending your equipment back, it is worthless!! You have done nothing for us in the 3 years we have been under contract. The only time we have heard from you was 30 seconds after our new security company removed your control panel. No calls when the smoke alarm went off. I have stopped our bank draft so you cannot collect anymore money from us, because you DID NOT DO WHAT YOU PROMISED!!!!
6 years ago
DA Jefferies Chattanooga, TN
DO NOT SIGN UP!! Need negative stars. If you sneeze, wall monitor shows ‘glass triggered’.
Recently had smoke/monoxide alarms blaring. Nothing alerted fire department or myself. After 10m of waiting on phone to speak with a person I had to let them call me back. CALL WAS RETURNED 4 HOURS LATER. Firemen couldn’t even shut blaring klaxtons down on wall monitor. NO heat/or monoxide signatures detected by the fire
department. The ONLY way all smoke/monoxide alarms shut down-TOOK EVERY ONE DOWN BY DISCONNECTING!
Can you imagine a true fire event?
Representative mislead information all the way through purchase. Arlo cameras were refurbished equipment.
MY BIGGEST REGRET EVER!! DON’T SIGN UP WITH THESE FOLKS
6 years ago Edited September 14, 2021
B Schwartz Boise, ID
I signed up with Alder after signing up for WiFi with Sparklight. I thought I was signing up for outside security but towards the end of the phone call I finally realized it was an inside system.
I thought it over and decided to cancel at the two weeks end. I called to cancel and talked to a department that said another department would call the next day at 10:00 to confirm cancellation. They did not.
I called a month later after talking to my bank. I spoke to three departments before getting someone who could help. They promised to take care of it.
Another month later after I was billed again I called and talked to Josh in Loyalty. All of a sudden I had to sign a paper to cancel. They are sending the paper and return label for equipment. If it’s not done in two weeks I’m calling the BBB and the Idaho attorney general.
6 years ago
Karen Fletcher Sugar Land, TX
Alder was in our neighborhood soliciting customers. We bit the bullet because our equipment was old and they promised a lot. Their equipment was new and up to date, but we signed a 31/2 year contract (our fault) and it was not cheap. So when the end was coming up (December 29th, 2019) I wrote an email, (2 months ahead of the end of my contract), as instructed by their loyalty dept, letting them know I did not wish to renew and asked for confirmation that they had received my email. No confirmation came. At the end of the contract I was out of town and I was again charged for another month past my termination date. I called as soon as I could (waited on line for as much as 45 mins twice) and finally spoke to someone asking for termination of my contract and a refund for the extra month charged. I did not receive a refund nor was my service turned off. When that first call did not work, I called again. It seemed they had no record of my email so I sent it directly to the person I was speaking to and again I was charged a second month past my termination. My credit card company has been on to them because I had put a stop at the end of my contract, but they have not been able to recover my money yet. Moral of the story do not use Alder for any thing. Their customer service is terrible, if you can get anyone to talk to in the first place. Very poor service at a high charge. There are lots of well known companies out there with better customer service.
6 years ago
Serfoss Los Angeles, CA
Our experience with this company has been awful. My 85 year old father-in-law was with Vivant for aprox 3 years on a 5 year contract. Never had any issues with them. But 2 years ago a representative from Alder came to his door and bold faced lied to him. Told him that Vivant was going out of business and this company (Alder) was taking over the contract. Being a trusting elderly man he believed him (big mistake). Needless to say he agreed to the whole lie. And believed that his 3 years of previous service would be honored. So now at the 5 year mark he had decided it was no longer within his fixed income to have this expense so called the customer service to end his service. And like so many others on here was told he had not fulfilled his contract. He became very frustrated and disconnected the system himself. Called back to customer service and informed them he had disconnected the system. Which I find kind of odd that he wasn’t contacted first as obviously the system wasn’t working? Anyway was once again he was told he would still be obligated to pay 90 percent of the contract. At this point his son stepped in to help. He has requested a copy of the contract 3 times and 3 times has been told they would mail/email the contract. And I’m sure I don’t need to say no contract has been received. Alder has threatened to send it to a collection company. We have contacted our city officials and have learned this company never obtained a license in our town to solicit so I can see some legal issues in the future. Dont trust them.
6 years ago
SanJuana Polom College Station, TX
DO NOT SIGN. I just cancelled my five year contract last October. I submitted a letter of cancellation and called. They said I would not be billed starting in November. I was billed for Nov. & Dec. I called in Dec. They said they would send a check and cancel service. Neither was done. I was billed for Jan. & Feb. I called again and they said the dept. that dealt was this was closed. I called my bank to dispute charges. I called Alder back. They manager for the correct dept. was unavailable to fix the problem. I AM DONE!!! My bank recommends changing my bank account number. THIS IS A NIGHTMARE. Somebody SHUT THEM DOWN!!!
6 years ago
Linda Begley ,
DO NOT USE ALDER SERVICES RIP OFF This company is a rip off. The ONLY reason I gave it a star at all is because it wouldn't accept my review with no stars...
I cancelled my service in Nov. after dealing with having to send in a formal cancellation letter then in Dec. I was billed for service I no longer had I called got no satisfaction . I have since been billed in Jan. Feb. after already speaking with numerous people and them telling me my account was cancelled in Nov. I have been on the phone for 1 hour and more trying to find out where and when my refund will be sent. all I get is they will contact their supervisor and take care of it .. same story I have been told since Nov. I want my money back and I intend to take this further until I get results.
I have never dealt with a company like this in my life.. I warn anyone considering a security company DO NOT USE ALDER..
6 years ago
Denise Sodowsky Amarillo, TX
HORRIBLE! I'd join a class action suit! Stay clear of these people no one should be forced to stay 6 years when the sellers said it was a 2 year contract. Very deceiving company and I can't wait to be done with them. Even if you become disabled during the time of the contract, they won't let you cancel but continue to bill you. This company is so deceiving! The worst company ever....even if you become disabled, they will keep billing you or you can pay the entire contract off----an HOW IS THAT POSSIBLE!!!! So very stressful when you have enough stress dealing with a new disability. NO, don't sign anything.
6 years ago
Cassie Pope Houston, TX
I have never dealt with a company that does business this way. I bought a home with an alarm system in it. The previous owner paid until his contract was up. They would NOT cancel his contract. They would leave him on hold for over an hour. Then they told him he had to sign a paper to terminate and would never mail it to him. When he stopped payment, they started harassing me and sending me notices saying they were going to send me to a third-party collection agency. I have tried calling and they tell me it’s canceled. Then I get another letter. I call them again and they say they will call me back and never will. I am reporting them to the BBB tomorrow, and I can’t wait till they see all these reviews. I am also calling Channel 13 in Houston. Someone needs to put a stop to this.
6 years ago
Shafon addison Gainesville, FL
Hi I just got my service at 5pm on 12/16/19 I’m canceling in the morning n ordering a new credit card before they even take out they ain’t even put up the camera or door bell .All the did was the sensors n I’m taking them down now at 2:30 am they Lied about the contract they say it was none. I check my email and read over the information of the contract it’s a 60 month contract and instead of paying $35.00 a month it’s $67.00 a month I’m good and every review I read it’s the same I don’t want these problem I’ll just wait when I feel i find something better thanks but no thanks.
6 years ago
Richard Ramsbacher Strafford, MO
Only one star because a minus 5 isn’t possible. Poor communication and difficult to work with. Don’t disclose what is need to close an account after the death of my mother. After 5 months they informed me I need to return the equipment or pay 499 dollars as I have no way of getting the equipment guess what. Asked to let me know when they received my mother’s death certificate but nothing finally was able to have someone stay on the line until they received it but still had to pay another monthly bill. The hoops they make you jump through are nuts and once you get that done they add on one more thing. Customer service is not their strong point.
6 years ago
Brittney Profgan Bowling Green, KY
We did not realize how dirty of a company we were dealing with when signing on for our home in 2013 and for our business in 2015. We loved our original rep that signed us up 6 years ago and had no reason to question the integrity of the company until now. Not sure if it started off better and has just went down hill or if we were fooled originally, but regardless, this company should and will ultimately have to file bankruptcy when all the law suits eventually shut them down. We are moving and called to get info about having the system transferred and no one could access our account and things were so frustrating with customer service we just decided to cancel and go with a company we could trust to access our important information and monitor our home more securely. Come to find out they renewed our 60 month contract automatically without our consent 2.5 years ago when we relocated and took our system with us (which at the time we were told wouldn't affect our original agreement...it would simply just move with us and remain the same contract) and in order to cancel now we must pay 90%of the remaining balance, when all the while they have been charging us over $100 for both locations since when the new sign on amount is only in the $30 range for 36 months. We were told there is no way to cancel except to send us a letter we must agree to and I am now reading that everyone is promised these letters and they never come. So I will give them the 5-7 days and then filing my suit. My lawyer already said he has multiple people that have approached him about this company so looks like the courts will have a say soon.
6 years ago
Joe Anna Bolivar, TN
DO NOT purchase this security system. My mom is 88 years old. Her alarm system has constantly gone off. I (her daughter) have called the system 5 times in the last 72 hours to receive assistance. NO one will assist, nor will they send a technician out .
Therefore, my mom told me to cancel the system. She has been with Alder for 5 years plus. When I called to cancel , they put me on hold and played music for 90 minutes. Therefore, my mom told me to call the bank to cancel the bank draft to Alder.
On Monday, I am going to call the Tennessee Better Business Bureau and report how this company is scamming an 88 year old customer without providing service.
Bolivar, TN
Costumer: Joe Anna
Daughter: Yvonne
6 years ago
C Blackfoot, ID
I got my system in april 2019 and was told my rep owned the contracts in my area and if we didnt want it he could transfer at any time after deciding that's what we needed to do for financial reasons it's been a month and a half of saying one thing and changing it the next I was told i would receive my cancellation form in the mail never came my rep was supposed to be getting it overnighted to him no news on that. I just wanna be done with it. It isnt something we can afford anymore. I was also promised free months a few times and only received half of those. I also was unaware of the term although I'm told it was pre and post recorded I honestly wouldve never signed a 5 year contract but that's what the paper says
6 years ago
Reply from Alder
Thanks for your review. We apologize that you had this type of experience. Please know that we want to resolve your concerns as they relate to your account. Please feel free to reach us at with your Alder account number or phone number, and a resolutions agent can facilitate a solution.
Nov. 18th, 2019
Timothy Pearson Shawnee, OK
My wife and I have accidentally set our alarm off a few times, and have never received a call or notification. While on vacation, our neighbor set our alarm off while feeding our dogs. We didn't know until we returned home a week later. I am trying to cancel my service because I am not receiving the service I am paying for. I have called 6 times. Alder refuses to allow me to cancel. Refusing to even allow me to speak to an account manager. I have spoken to Mar, John, and Al. Mar being the absolute worst by far. They want to mail me a letter, and of course hold me responsible for the charges while I wait. Again, I'm not receiving the service I am paying for. But that doesn't even matter, because I live in a "fire at will state" giving me a legal right to cancel my service at any time. I am going to file suit against Alder. If anyone is interested, contact me. I tried to publish my email but it is not allowed. If enough people with valid complaints are interested, maybe we can file class action.
7 years ago
Reply from Alder
Hi Timothy. Thanks for writing a review about your experience. Please feel free to contact us at or let me know if you have any other concerns we need to address at .
Oct. 21st, 2019
Lisa Kilgore, TX
One of the worst security companies ever. I recommend do not used them. They Do not return calls they are taking money for a system that is not workIng properly and has been reported that it was not working. Mark the manager there is a joke he will not return a call and neither will Brice. We have been trying to call and work with is company for almost a month. This company is in breech of contract and is stealing from us by still processing our credit card. I have now put them under investigation and contacted my attorney. If they knock at your door and try to sell you a system ya better slam it. There not worth your time nor your money. Lesson Learned here. I wish I could give them no stars but I guess they at least want one due to that’s just the way they are. It won’t let you post a review if you don’t again a freakin joke they are. I would not put a Alder system in my dogs dog house!!!! Good luck from Texas!!
7 years ago
Reply from Alder
Hi Lisa. Thanks for your review. I'm grateful to hear from you, and I apologize for your experience. Please feel free to reach us at , or reach me directly at if you need anything else.
Oct. 21st, 2019
Gregg Ponca City, OK
I’d honestly give them no stars if that was possible. This is by far the dirtiest company I have ever tried to do business with. First off they lie about contract length. Then when you sign and see it was 5 years with a renewal clause that kicks in automatically instead of a 3 year. Also when cancelled and they have no problem sending a return label, the 100% will not tell you it only covers 15oz. You can’t even ship the empty box back for that. Not a big deal except it happened 3 times before they finally tell me it was bc the label only covers the 15oz. In the mean time you get phone calls from them which immediately put you on hold generally from 10-24minutes. Or they call, you say hello and they hang up which is basically crank calling and harassing. Last manager I called said it was their dialer that did so at least if they are truly recording that’s in file that they lied. Bc the girl that talked to me before said I was being unprofessional when she said I assure you our company doesn’t do that. Well your manager just said you did. Also they could care less if your system actually works. Camera didn’t work said my internet needed upgraded did that twice still no camera. They tell you they auto draft once a month when they actually do it twice a month. I’ve called and asked to speak to a manager multiple times and am always told they are busy. Ok so what is their job actually then? Crooked company that will be hearing from my lawyer soon, you should be careful not to trust them. They try and make you jump through hoops to end your contract or cancel anything in hopes you will get frustrated and just pay them. Wrong person this time.
7 years ago
Reply from Alder
Hi Gregg. Thanks for your review. I appreciate your candor and honesty, and I apologize for this experience you've had. Feel free to contact us at , or reach me at if there are any other questions or concerns we need to follow up on. Thanks again!
Oct. 21st, 2019
Judith Ewing Macon, MS
I, too, have had severe problems with Alder. I purchased two security systems with this company in June 28, 2014, one for my home and one for our business. I moved from my home in May 2015 and still continued to pay for the system. I checked the dates to make sure that the contracts would be completely gone and I have been trying to talk to customer service since June 1 about these ending contracts They tell me that "it is not my decision to end the contracts, but the discretion of Alder's management." They would not allow me to talk with an account manager at all. I have stayed on hold by phone for more than 90 minutes at a time and then they disconnected my calls. I decided to take matters in my own hands and stop payments on the 2 drafts; now the company calls my cell phone and business at least 1-2 times a day, harassing me over non-payment. I have paid Alder Holdings $6,676.80 over the past 5 years just like I agree to, whether I was in those properties or not The contracts are up and to pay them anymore means I agree to another 5 years of nothing. It feels like a jail term, except I am not free from them yet. I have moved from both properties and there is something totally wrong and misguided for a company to continue to demand I be a consenting customer and I am surely not. If I could give them a no-star, I would. I have written to the e-mails stated in other people's review (Scott I) and have had no response. I have written to wecare@alder.com and evidently, they don't care. The original sale was a lie; I asked the young man if I moved, what happens? "We can move it with you or disconnect you if there is a problem having the service." Looks like both lies to me. So, today, I will take more harassing phone calls from this company, more rude and insulting banter, but at least I have quit crying and losing sleep over this. If you need home security, try a more reliable company, because it isn't this one. I hope there is a class action suit against this company and I will be the first to sign it and I have never sued anyone in my life. Am I for real? You bet. I hope this review helps someone else. They are not who they claim to be.
7 years ago
Reply from Alder
Hi Judith! I've sent you an email regarding your concerns. Thanks for your patience.
Sep. 27th, 2019
Krystal amie Houston, TX
If i could give this company no starts i would they told me that i could cancel at anytime with no pintaly when they first came out to our home now they are trying to say i have to pay for the 60 months that i singed up for however i did not sign anything saying that . i have all the document that were given to me and the rep signed my name on all the document and me not knowing until she handed me the envelope as she walked out the door. i even have a phone call with the a month after this service to let them know that i was moving and to let them come get the equipment they told me it would be 30 days before they could have some one to come out and remove it so i told here i would take e it to my new address . im trying to cancel being that my alarm has not been set for about 3 months due to the system begin tamper with so i can set it even if i wanted to . i a lawyer on standby i event contacted the BBB on them because this is a bunch of bull. i refuse to allow them not hold me to an agreement that i never even signed to begin with. i even sent over my hand writing for them to compare with the documented i supposed to have signed. PLEASE DON'T GO WITH THIS COMPANY
7 years ago
Reply from Alder
Hi Krystal. Thanks for your review. I apologize you've had this experience, but we're working to resolve this for you. Please let me know if you have any questions by contacting me at . Thanks again!
Sep. 30th, 2019
Brenda Garden City, KS
I decided to cancel my service with them when I seen their reviews and “I was right”. I cancelled in August and they said they would mail my refund since I had done all they asked for the refund return signed paperwork and send equipment back . 1 month later no refunded and on top of that they continued to automatically withdraw my payment!! When I called about my 200$ refund the sales representative was very rude, yelled at me told me to wait 3 more weeks if I wanted my money. I said it takes 3/45 business days to receive a check not 3 weeks I had already waited a month he got very ugly and told me if thats all you need then bye hung up. what a disappointment in this company horrible horrible service pls think twice on becoming a costumer
7 years ago
Reply from Alder
Hi Brenda. Thanks for your review, and for bringing your experience to our attention. I've looked into your account and made sure we're getting things fully resolved. Please call us at 844-442-5337 Ext 916 if you have any questions about the progress on your refund.
Sep. 30th, 2019
Angry customer Richmond, TX
If I could give negative stars on this company I totally would. Sales rep came to our house and my husband clearly stated he didn’t want contracts. The sales rep said he understood and now we are in a 5 YEAR contract! We also were told that we would get the first month free and didn’t receive that. We have been billed every month! Now we are moving and trying to get out of this contract because we will not be in the same home. We called the sales rep and he said it was totally possible but the corporate company says it’s not. We constantly keep getting the run around and no one is solving anything. I feel like we have to eventually get ahold of the news station to bring light to these scammers or an attorney to resolve this issue ourselves. I would not recommend this company to anyone. They are not trustworthy and when you keep calling customer service they act like they don’t want to talk to you or resolve your issue. This company needs to be shut down!
7 years ago
Reply from Alder
Thanks for your review. We appreciate your reaching out to us, and we'd like to make sure we help you. Please let us know either your Alder account number or phone number at so that we can take steps towards a resolution. Thanks again!
Sep. 9th, 2019
Scott Lebanon, TN
The experience with Alder has been at the very least, extremely time consuming and nightmare-ish. I highly recommend finding another company to secure your property. We have attempted to cancel service on a property that we no longer own, have called in several times to address the issue only to be put on hold for over 90 mins (on more than one occasion) and then told that a supervisor will call us back. We are still in the process of trying to get that handled. A tenant who was renting from us had them put a system in the home ( normally legitimate companies won't service renters because they are transient and many not stay long enough for the company to make a profit ) When the renter left, Alder sold my mother on taking service over and entering into a agreement when all she wanted was service for one month while prepping the home for sale. The home sold at the start of August and well into September it is still being used by the new owners. Very difficult to work with and based on my experience will take advantage of the elderly.
I hope this helps.
7 years ago
Reply from Alder
Thanks for your review. We've sent an email to you to come to a resolution. We appreciate your patience.
Sep. 9th, 2019
penelope Vashon, WA
Alder is the worst business I have ever dealt with. I believe their business model is actually a scam to keep you tied to their contract. They have an automatic renewal for 60 months unless cancelled by the client of the end of your contract. THEIR TRICK is that you must provide written notice to them 15 days before the expiration of the contract. But they will not acknowledge receipt of your cancellation.
I was also told by one of their telephone staff in the LOYALTY DEPARTMENT that any cancellation in order to be valid must be on their cancellation form that they will mail out to you. THE TRICK, they never mail their cancellation form. Call again, the agent says it is taking awhile to get it mailed to you, but it's in the mail. However, it never arrives. Last week, I have called and been placed on hold for over an hour, i have emailed, and mailed
a letter. NO RESPONSE. I have given notice that if do not receive this so call cancellation form by Septem,ber 1, 2019, I will tell my bank that Alder is no longer authorized to charge my credit card, I will contact the . Better Business Bureau, and I will contact my attorney. I refuse to be bambozzled into another 5 years with this company whose product is as shoddy as they are. In reading the other reviews, I know that this is Alder's customary business practices. I personally am going to pray for the company owners and all those that work there for the Bible admonishes us to pray for those who mistreat you.
7 years ago
Reply from Alder
Thanks for your review, Penelope. Sorry you feel this way! I'm working on resolving this for you with our resolutions team. Please feel free to contact them at if you have any more concerns or questions. --Scott
Aug. 23rd, 2019
