Alder: Read 467 User Reviews From Real Homeowners

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Verified Customer

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Dawn Whatley Baytown, TX

I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

8 years ago

Reply from Alder

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

Jul. 11th, 2018

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Verified Customer

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

8 years ago

Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Lee Stafford

Any question I have they get right back to me with an answer. They are always listening to it, even for the wrong code.

8 years ago

Reply from Alder

Lee, thanks for leaving a review! Glad to hear your thoughts.

Jul. 3rd, 2018

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Verified Customer

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Ursula Clark Tulsa, OK

I called to cancel because I found out I had cancer but they are now helping me with the payments. They're very good people.

8 years ago

Reply from Alder

Ursula, thanks for your review. We thank you for choosing Alder and wish you good health.

Jun. 28th, 2018

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Verified Customer

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Rene Carr Franklin, VA

When the representative came to my house she explained everything about the security system very well. It's been working great and I love it.

8 years ago

Reply from Alder

Rene, thanks for leaving a review for us! Glad to hear your rep did a great job for you. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

8 years ago

Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Verified Customer

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Cathy Pines Houston, TX

Every time I have some kind of complication it doesn't take long to get a hold of them. Everything is at a reasonable price and it's easy to use.

8 years ago

Reply from Alder

Cathy, thanks for your review! We appreciate hearing from you and hope you enjoy peace of mind with your Alder system.

Jun. 28th, 2018

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Verified Customer

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Karen Bonaparte Anderson, IN

Their customer service is there for you and they take their time to answer your questions. I haven't had any trouble since I've had it.

8 years ago

Reply from Alder

Thanks for your review, Karen. We're happy you chose Alder, and we welcome you to our family!

Jun. 28th, 2018

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Verified Customer

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Charles Demumbreum Nashville, TN

I really like it because if someone breaks into my house and I'm not there I'll be notified on my cell phone that there are intruders.

8 years ago

Reply from Alder

Glad to hear you like the system, Charles! We know that it will keep you and your family protected.

Jun. 28th, 2018

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Verified Customer

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Mary Chandler Heflin, AL

I like it because it's not plugged into the wall and it's easy to get to. When the alarm goes off the company responds quickly.

8 years ago

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Trent MathisDurham Cordova, TN

I just recently signed up and got my equipment and connected it today. It was simple and I had no issues. I am aware of the contact terms which were discussed during the final step of my phone order. Hopefully my experience will be better than some of the ones I am ready, but as of now I am definitely a satisfied customer.

7 years ago

Reply from Alder

Hi Trent. Thanks for your review. We're happy to know that you're happy with your new system. Let us know if you ever need anything. --Scott

Aug. 23rd, 2019

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Justin Z Willis, TX

Very happy with the service. I’m reading half these people comments saying it’s a 5yr contact. The seller told me it was and it’s on the fine print. Always read the small print! Seller even Asked me if I wanted to read the small print but I did my part. Pretty happy with them no issues.

7 years ago

Reply from Alder

Thanks for your review, Justin! We appreciate your feedback and are glad you're happy with your Alder system. Let us know if you need anything. --Scott

Aug. 1st, 2019

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La Donn Bruceville-Eddy, TX

I am super surprised to read all the negative reviews. We switched to Alder a year ago and have had no problems at all. They few times we have needed service they have been very responsive. We received the credits promised for buying out the contract from our previous security company. Hopefully our good fortune with the company will continue.

7 years ago

Reply from Alder

Thanks for your review! We appreciate hearing your feedback, and we strive to keep providing great service for you. If you ever need anything, simply call us or email us at . --Scott

Jan. 3rd, 2019

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Michelle Guy New Caney, TX

We have had our Alder security system for 2 years now and have been completely satisfied, no issues, no problems. Anytime we have questions we call and have been assisted right away. We have never had a issue with billing and our salesman was fantastic!! Thank you Alder for this great system and service!! Terry and Michelle G. Texas

7 years ago

Reply from Alder

Thanks for your review, Michelle. Glad to hear your feedback! We hope you continue to enjoy using your Alder system. --Scott

Nov. 26th, 2018

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Melva Willis Dumfries, VA

Great sales, great product, customer service, and more for your money. They changed out my system to theirs and also saved me money on my monitoring fee each month. Last but not least, I received more equipment above what I already had installed. LOVE IT!!

8 years ago

Reply from Alder

Melva, thanks for your review! We're so glad to hear you love your new equipment! Thank you for choosing Alder.

Jun. 5th, 2018

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Yolanda Dallas, TX

My experience with Elder was great they installed all the same day and explain us how we use this system, very nice, very professional people, and very helpful for me and my family they answer every questions every concerns we had and my family and feel safe at home.

8 years ago Edited September 14, 2021

Reply from Alder

Thanks for your thoughts, Yolanda! Happy to have you join the Alder family!

Jun. 5th, 2018

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Wilmore Long Sicily Island, LA

We recently signed on with Alder after a referral from a friend. When comparing services offered with other companies we found that they extended greater opportunities and services at a fair rate. Overall the service has been exactly what we were looking for. Everyone that I’ve sooken with has been knowledgeable and willing to serve.

8 years ago

Reply from Alder

Hi Wilmore! Thanks for your review and feedback. We appreciate hearing from you. We're glad you chose Alder!

Jun. 1st, 2018

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Kimberly Jenkins Indianapolis, IN

I was very delighted and impressed with my initial meeting with Alder sales rep. Skyler! He was very pleasant, polite, and informative! And our system installer Asa was just as pleasant, polite, and informative! Overall I am very pleased!

8 years ago

Reply from Alder

Thanks for your feedback, Kimberly. We value your thoughts, and we are glad that Skyler and Asa provided great service for you and your home. Thanks for choosing Alder!

Apr. 24th, 2018

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Tawnya Rideaux Houston, TX

Matt, the tech that installed my system was very knowledgeable about the product. He explained the system with great detail. He also allowed me and my family members to operate the system before he left and made sure we had full understanding of the alarm system.

8 years ago

Reply from Alder

Hi Tawnya. Thanks for your review. We're glad that Matt did a fantastic job for you. Welcome to the Alder family!

Apr. 6th, 2018

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Sharon Houston, TX

The people setting up the account and equipment were knowledgeable, professional and courteous. Later when I had a meltdown and set off my alarm the young man went beyond in patience and concern for my problem. We have been pleased with changing our service.

8 years ago

Reply from Alder

Sharon, thanks so much for your review. It's good to know that your rep was there for you when you needed him. Welcome to he Alder family!

Apr. 4th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

8 years ago

Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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Andrew Bard Virginia Beach, VA

Timing was bad the first day but Mike W. was awesome about accomodating our schedule. He explained everything and answered all my questions. Then on install Terrell was great to work with. He went through everything and showed us how to work it with no problems. They were both kind and courteous in our home.

8 years ago

Reply from Alder

Andrew, thank you for your review. We're excited to hear your feedback, and to hear that Mike and Terrell did a great job for you. Welcome to the Alder family!

Apr. 4th, 2018

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Beatrice Smith Madison Heights, MI

Alder provided me excellent service. No upfront fees. Nothing extra on equipment and installation was same day. Option was given on service contract length. It should move to the top of the list. I also received a medic alert necklace, my choice, included in my $49

9 years ago

Reply from Alder

Beatrice, thanks for your review! We're glad that you chose Alder. Feel free to let us know if you ever need anything!

Mar. 29th, 2018

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Verified Customer

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Brandie Jones

Have great success, no issues, my alarm went off one time and they called me immediately. Great Customer Service!

5 years ago

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Verified Customer

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Daniel L Percoco

Pleasant and we like the features on the pad with a voice letting us know if our doors are open or closed

5 years ago

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Verified Customer

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Teresa

I have nothing good to say about Alder. I‚Äôve left a review before and my opinion has not changed at all. I can‚Äôt get past the rudeness of the lady that answered the phone when I called on day 29 of receiving my system to tell them I hadn't tried it yet. And the sales man was pushy also.

5 years ago

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Verified Customer

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Paul Loiacono

Over all good. I wish they would‚Äôve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

5 years ago

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Verified Customer

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Demarcus Memphis, TN

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

5 years ago

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Verified Customer

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

5 years ago

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Verified Customer

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

5 years ago

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Verified Customer

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

5 years ago

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Verified Customer

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Nehem Brown Savannah, GA

Best system, easy to use, no problems, and love how you can run tests to make sure the system is working correctly.

5 years ago

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Verified Customer

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

5 years ago

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Verified Customer

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James Lindsey, Longview

iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

8 years ago

Reply from Alder

Thanks for your review and enthusiasm about the system!

Jul. 23rd, 2018

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Verified Customer

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Anoymous

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

8 years ago

Reply from Alder

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Verified Customer

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Candice Newton Monroe, LA

It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

8 years ago

Reply from Alder

Hi Candice, thanks for leaving us a review!

Jul. 11th, 2018

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Verified Customer

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Felicia Sharkey

I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

8 years ago

Reply from Alder

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Judson Cork

I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

8 years ago

Reply from Alder

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

8 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Wanda Smith

They're always there when you need them. I don't really know anything about the equipment, but it's been satisfactory.

8 years ago

Reply from Alder

Hello, Wanda. Thanks for your feedback and review. We're happy you chose Alder. Please reach out to us if you need help or advice on using the system!

Jul. 3rd, 2018

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Verified Customer

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

8 years ago

Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Verified Customer

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Loretta Matlock Fordyce, AR

When my alarm went off they promptly came over to check up on me. I really appreciate that promptness.

8 years ago

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

8 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Elizabeth John Winnsboro, LA

Every time I've called Alder to get something fixed they were always on time. Their equipment is also very good.

8 years ago

Reply from Alder

Glad to hear your feedback, Elizabeth! Thanks for choosing Alder.

Jun. 28th, 2018

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Verified Customer

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Josephine Alder Spokane, WA

It's convenient for me to use and to understand. It's also easier to take care of than my last security system.

8 years ago

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Verified Customer

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Sandra Tozay Uniontown, AL

When someone tried to get in my house Alder was right on time and didn't take long to get in touch with the police.

8 years ago

Reply from Alder

Sandra, we appreciate your review. Enjoy using your Alder system!

Jun. 28th, 2018

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jfbrannon2 Wilmington, OH

Well, to be 100% objective, the service provided while in use was Good. they responded promptly when things arose, and contacted us when power was out. However, upon my father passing away 4 months ago i still haven't been able to do anything about cancelling as the service is no longer needed and was told the remaining buyout balance would be required to be paid by the estate. I mean, i know its a contract but these are not previously provided actions or objects. so why wouldn't the contract be nullified upon death as its for future services that don't need to be completed. Seriously I thought they were just getting hate from a few outliers unhappy with the service until this happened

4 years ago

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

7 years ago

Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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B Juergens Saint Paul, MN

In The 2 months we started with Alder I have spent many hours on tech support calls. We had Brinks and no problem, but Alder could do more and charge less , the sales guy said . It was a 60 month contract not 36 months . It is cheaper but I have spent so much time it was not worth the savings . The techs have all been very patient and helpful trying to solve issues with false alarms and inaccurate information on panel and Changing sensors . I am very frustrated with spending so much time and I am Not sure the system will work with all the sensors working while in away mode . I’m very sorry now that I switched!

7 years ago

Reply from Alder

Thanks for leaving an honest review. I apologize you've had this type of experience. We aim to improve it as soon as we can. Please feel free to email if you have any more concerns we need to address.

Aug. 23rd, 2019

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

7 years ago

Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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