Swann
1.7
3.3
Overall Score
Author: Kaitlyn Short
Swann is a security company that is based out of Melbourne, Australia. The company began with a family-owned business that has expanded to include locations in the United States, Hong Kong, Australia, and other major countries.
Swann prides itself on making security advanced, yet easy and having exceptional customer service with 24/7 availability. You can purchase Swann technology directly from its website, Best Buy, Wal-Mart, Amazon, Lowe's, and a variety of other online and in-store retailers. The network of resellers is part of Swann's promise to make its technology easy and accessible to its customers.
Swann offers a variety of products, including indoor and outdoor video surveillance cameras, video recorder options, and other smart home security solutions.
If you want to see what consumers have to say about the security company, you can find Swann reviews below.
The Good
- Camera Options
- Features
- Swann Pricing
- Smart Home Options
- Online Tools
- Extended Warranty
- Swann Mobile App
Camera Options
Swann is a smart security company that has a wide range of security cameras and security systems at a very low price. The company stocks well over twenty cameras. Swann's products range in price, which reflects the "do-it-yourself" approach to Swan's branding culture. Customers, depending upon their needs, can select affordable cameras for a home security project or the most expensive cameras to provide the maximum security for a business or other commercial enterprise. Having a variety of options and a wide price range ensures there are security options for most customers.
Swann camera options include bullet cameras, dome cameras, video camera doorbells, and Wi-Fi connection cameras. Individual camera prices range from $59.99 to $399.99. Security systems with additional equipment range from $179 to $2,000.
Features
Swann's security cameras include a variety of features such as:
- Motion lighting
- Heat and motion sensing
- 2-Way talk
- Color night vision
- Weatherproof technology
- Sirens and spotlights
- Video analytics
Swann Pricing
Because Swann offers an assortment of security products, there is not an exact price range. Having the freedom to select individual products and not being forced to purchase a large security package ensures more customers have the ability to purchase Swann products, regardless of their budget.
Smart Home Options
Swann offers a variety of smart home options. Swann smart home security includes a wired security kit or a wire-free smart security camera that can detect and record heat and motion. Swann security cameras also have two-way audio so you have capabilities like speaking to someone who is at the front door.
Swann smart home options additionally include live streaming and remote viewing of footage from a mobile device or tablet as well as instant alerts to the Swann app when activity is detected and recorded. The company's security products are compatible with the Google Assistant and Amazon Alexa, so you can easily control your wireless Swann security cameras and home security system with these smart home devices.
Online Tools
Swann's website has exclusive content resources to help its visitors and potential customers make the best security decisions for them. This includes online video tutorials and how-to guides. This makes it simple for consumers to find the help they need and to research more about Swann and its offerings.
The company's website also has a Security Solution Finder that lets consumers select and compare security systems. If visitors need additional help regarding Swann's products, the company also offers technical support with a wide array of FAQs, customer service support, warranty and return information, and more.
Extended Warranty
Swann Security offers a 12-month warranty on all products. If anything malfunctions, you can send it back and receive a new product. If you contact Swann within 30 days of your purchase, you can also apply for an extended warranty, which is an additional six months of coverage (18 months in total). To be eligible, you need to retain your original purchase receipt or invoice.
Swan's website states that the extended warranty "offer excludes RC toys, Xtreem product range and products purchased as refurbished or open box from SwannStore."
Swann Mobile App
Swann has its own mobile apps that give you access to live footage from your surveillance cameras and push notifications when motion and heat are detected. Because there are multiple apps, Swann's website notes that you should check the model number printed on the video recorder or camera.
This will tell you which mobile app you need. For example, if you have an 8 Channel DVR-4500, that will require the SwannView Plus app. If you have any issues determining which Swann app to download, you can contact the company's tech support or customer service department.
The Bad
- Number of Products
- Swann Reviews
Number of Products
A point of concern deals with new camera customers being overwhelmed with the number of products available from Swann. While Swann does carry information on some of its bundle packages, it lacks several support options such as PDF manuals and online tutorials. However, the customization of choosing individual Swann products is convenient for many customers and Swann can assist you in selecting the cameras and equipment that is right for you.
Swann Reviews
Swann reviews include some negative comments regarding the company's products. Thankfully, Swann products include a 12-month warranty and are eligible for an additional six-month warranty (18 months in total), so if there are any issues within that time frame, Swann will take care of the problem with a refund or a product replacement.
The Bottom Line
Swann is a security company that offers innovative and wireless surveillance and monitoring technology with an abundance of security equipment. The company provides indoor and outdoor security cameras for more extensive security.
The company has a DIY approach to make installation simple and carefree for consumers and offers a variety of products that consumers can choose from.
Swann security systems include smart home solutions including a mobile app that sends your mobile device push notifications when your security camera motion sensor detects movement. You can also use the app for remote viewing of your digital video recorder as well as to control your Swann products with the Google Assistant and Amazon Alexa.
Swann is convenient for customers looking to buy individual security products rather than a prearranged security package that is non-customizable and may not include all desired security products.
If you want to learn more about the security provider, check out Swann reviews below. You can also check out full security systems companies if you are interested in professional monitoring and more robust security systems.
Rhonda Peters Parker, CO
5 years ago
CL Daugherty Services Auburn California Auburn, CA
7 years ago
John Needham
8 years ago
Mickey Ballard
9 years ago
Review Source
Holly Ware Atlanta, GA
4 years ago
Review Source
SMJohnson_Indy Indianapolis, IN
4 years ago
Review Source
Paul Cassell Martinsville, VA
4 years ago Edited March 15, 2022
Review Source
Brandon Holcombe Dallas, GA
4 years ago
Review Source
Grace Citrus Heights, CA
4 years ago
