Name: Swann
Rating: 1.7

star star star star star

Audrey Macfarlane Dallas, TX

I got Swann a few years back and I have had an amazing experience. I've never had an issue with the equipment or the monitoring and the customer service is fabulous! So glad to have them.

4 years ago Edited January 28, 2022

star star star star star_border

SMJohnson_Indy Indianapolis, IN

We've installed Swann security cameras in both of our small business offices. After four or five years of use, we've found them to be reliable and to provide good image quality, with a relatively simple user interface for searching, retrieving, and saving video.

4 years ago

star star_border star_border star_border star_border

Peter Pan

Welcome to junk America the only place for just about everything you buy is going to cost you much time with Tech Support to help them do their job before you may get a slight chance of getting the product to work with a lot more Hoops to jump through to replace or return then no hoops at all for them to get your money . Do not I repeat do not buy any swann product at all you will definitely regret it. The sad part of it is they will waste much of your valuable time for a long time before you finally figure that out.

4 years ago

star star_border star_border star_border star_border

TP Kangaroo Point, QLD

Very Disapointed with my product. I bought 4 of the wireless cameras and they don't even connect, I wouldn't buy this ever again, I don't understand how you can get away with this. Ive purchased cameras at $40 each since and they work better than my Swann ones. hahaha. SWANN YOUR A JOKE. Ive told numerous people about this and have actually showed them person. They end up buying the cheaper ones and couldn't be happier. Swann you suck. Yours sincerely Tommy Philp ,

6 years ago

star star_border star_border star_border star_border

Steve Crowe

Would give zero stars if I could. Shocking service. DVR has packed up, emailed, one response asking for model number, then nothing. Several emails later, still no reply. Don’t bother with this system and buy elsewhere is my recommendation. I ended up binning the Swann system and replacing it with two Ring Floodlight Cams and can confirm that these are an INFINITELY better system.

6 years ago

star star_border star_border star_border star_border

BAW

I purchase a system a few months ago with cameras, alarm remotes and motion sensors. I have had nothing problems from the first day where not all the products arrived. Daily false alarms. Remote camera view doesn't work. Tech support is terrible, weeks of back and forth with no resolution as they can't figure out what the problem is. Today I got over 40 false motion sensor alarms. Camera motion sensor goes off over changes in natural light. Avoid their products as they will only create stress.

7 years ago

star star_border star_border star_border star_border

T.jimmieson

Swann australia after sales service is non existant.have a faulty bullet camera purchased from swann in may 2019. Have sent 7 emails asking for adress to send it.rang their tech help 8 times and get the same respnse,have you done this etc etc,have done everything they say 8 times to no avail.they just will not give an adress.just fobbing me off so as i give up.well it worked i have given up and now will tell the world what swanns idea of help is.

7 years ago

star star_border star_border star_border star_border

Bertha West Covina, CA

We bought the eight camera security unit about four months ago and it was installed about three months ago , Per month ago one of the camera stopped working so I contacted Swan a couple of times customer service and they can’t referring me to technical support and we keep continue to go back-and-forth with no resolution over one non-functioning camera

7 years ago

star star_border star_border star_border star_border

Hassan

Ater 8 months one off the 4 camera not working at night, i contacted the support 3 time and every time they ask me to do the same, i sent them a screenshots to the problem but still they want me to hire a technician to do full check to beleave there is on obvious prblem. My advice don't do my mistake don't buy SWANN find cheapest one it work better and you will get better sopport .

7 years ago

star star_border star_border star_border star_border

Andy Polak Warren, MI

Purchased a home security system less than two years ago for $400 and the system has already broke and Swann is not willing to do anything to help me they just told me to buy a new hard drive Prior to purchasing the system I had a cheap security system that didn’t last a year thought I would go to a brand name company and the system would last for years but there are no better than the cheap systems very unhappy and will not purchase another swann product

7 years ago

star star_border star_border star_border star_border

Leonard Parker Matteson, IL

Poor video quality and poor customer service. I purchased a 8 channel 4 camera system from a big box store and 4 additional cameras directly from Swann. Two of the cameras that came with the system, the night vision has turned very poor after 4 months! I sent them a picture of the video and they took a months to get back to me, problem never resolved! The camera I purchased directly from Swann one of the cameras was defective straight out of the box and now they are making me jump through hoops to replace it! I will never purchase Swann products again!!!!

7 years ago

star star_border star_border star_border star_border

Sami Fort Lauderdale, FL

I went online to look at products, and the company offered 10% off first order if I provide my information and email. I did, and received an email with a code, which did not work. I had a friend of mine to try the same, he signed up, got a code, and again, it did not work. I tried again with a different email, with same results. It appears tat Swann put out this offer to gather customer information and for no other reason.

7 years ago

star star_border star_border star_border star_border

Shannon B Lincoln, CA

I have spent 3 days emailing for technical support. The customer service line only permits tech support via email, no live person to assist. I have gone 3 days with no access or cameras and have asked repeatedly for a tech to call (left my number twice) so I am back online quickly. No calls. Just another email asking where I purchased my equipment. Horrible customer service and tech support.

7 years ago

star star_border star_border star_border star_border

Kay Lake Montezuma, AZ

I own 3 sets of swann camera systems for different locations. They have worked fine for several years. Since january of this year I can’t logon and view the cameras remotely. I went to the location for tech support and got the cameras going again and the day after I left was again not able to login and view them remotely. Tech support says you have to go back to the site which is 350 miles away. This company’s cameras are a total waste for security at a different location

7 years ago

star star star_border star_border star_border

TB Alamogordo, NM

Swann systems used to be okay...but they sold the business and it has gone down hill ever since. DVR's need updated bad as they lose some of their functionality and are very combersum to use. CS doesn't know what they are doing.

7 years ago

star star_border star_border star_border star_border

Blue

Why are these cameras sold to the general public?! They are garbage! I just moved 1 camera to a new location and now both cameras are not linking to the NVR!😠😠 I called your customer service and they need to escalate cause going through their steps they screwed things up further.😠😠 extremely pissed off!!! Furthermore.... Have English speaking customer service reps....that will make a huge difference. Anytime I get to complain about Swann....I will!

7 years ago

star star_border star_border star_border star_border

Tony

More bad news for swann system users. If you continue to buy their junk system, One day you will receive a message as follows: Swann Staff SwannEye HD - Permanent Outage Last Update: Jan 24 2019 11:12pm Swann regrets to inform you that the SwannEye HD platform has ceased operation as of 23 January 2019. This will affect all SwannEye HD devices that connect using the SwannEye HD account service, most notably via the smartphone app. (no compensation or refund) it means Swann company treats their cosumers like an idiot. Stay away from all Swann junk system

7 years ago

star star_border star_border star_border star_border

Roymattblack

DO NOT buy a Swann system! The on-screen navigation system if you want to look at any possible recordings is a NIGHTMARE. The WORST user-friendly system of ANYTHING I've ever known. Totally un-intuitive, complicated, unresponsive - AWFUL. Camera quality is mediocre, setup takes forever. I recently had my car keyed right outside with a camera pointing at it. NO WAY can I find a recording. It tells me ALL log files are empty and there are no recordings, yet the system is apparently running. It's going to be dumped for a proper system, not a Mickey-Mouse outfit like this.

7 years ago

star star_border star_border star_border star_border

Darin MacFarlane

If I could give these cameras one star I would. 1st the application does not easily connect to Android I had to connect and open the account with my iphone 1st. 2nd they do not hold a charge indoors let alone outdoors. A week maxium, and does not come with a charger. 3rd tech support is awful takes them an hour to figure out the type of camera then they will never replace anything or take blame. SAve your money or spend the extra one hundred dollars and get cameras that work!

7 years ago

star star_border star_border star_border star_border

Jarry L Valentine Whitesburg, TN

These products are junk. We bought a 900.00 system and after six days one of the IR cameras went out. We called and got nothing but a scripted attempt at customer service. I asked for a supervisor and was told that there were none. Do not buy this product if you want quality, a real warranty or customer service. This company should be investigated for fraud.

7 years ago

star star_border star_border star_border star_border

JP Tacoma, WA

Frist and far most I wish I could had read these review prior to ordering they product. Now I have a friend who have they product and so far no problem , I really having had my product long but customer service SUCK. I will say this to most of these people making comment remember it we all band together and start our own down company here in American. This mess wouldn't be happened.

7 years ago

star star_border star_border star_border star_border

Murray Stapp

I have installed a Swann DVR5580 k4 camera system in my house. The actual system installation was easy and got it hooked up to a moniter without too many hassles. And then the nightmare started. Could not get the alerts set up to my phone and could not make sense of Swanns online manual BS. Ended up paying a Tech to come and do it for me. He gave up after 2 hours and it is still not sending alerts. Waste of time and money all because their instructions are written by/for anyone with a computer science degree. Buyers beware!

8 years ago

star star_border star_border star_border star_border

William Mather Ithaca, NY

If there was a lower number I would use that!. The hardware is pretty good but the customer service (Tech Service) is deplorable. I had to pay $5. to ask a question and waited (and still waiting) for a response. The DVR has failed (still under warranty period) and no one responds. Does Swann have a phone number to help you? No. You have to go to some other company. Clearly making the sale has greater value to Swann then customer service.

8 years ago

star star_border star_border star_border star_border

Advice PC Group Tacoma, WA

I have had my system (Pro Series 960H) for about 2 years now. I have have had to reset the DVR 4 times when support told me there was nothing else to do. After the 1 year warranty ran out the real problem surfaced - failing hard drive. And of course swann support says "sorry, your unit has a 1 year warranty and we are past 1 year". Well if they would have fixed the issue instead of resetting the unit 3 times, it would have been under warranty. Stay away from SWANN products.

8 years ago

star star_border star_border star_border star_border

Ralph Ioro Panama City Beach, FL

Have to agree with the other reviews citing very poor customer service, and product quality is poor as well.Wanted to replace an existing camera that really never worked well and add an additional camera to my system. It was about impossible to get Swann to respond to let me know what they had available that would be compatible. I ordered two cameras that I thought would work...they did not. Now its impossible to get Swann to help me return them. This company is horrible...they'll take your money and run...avoid Swann at all costs!

8 years ago

star star_border star_border star_border star_border

Dean Spring Lake, MI

I have a total of six Swann WiFi pan and tilt cameras in two geographic locations (different modems/routers). These cameras randomly go off-line with the resulting loss of surveillance or alarm function rendering them completely useless. The only way to correct the problem is to MANUALLY reset the cameras...something impossible to do if you’re a long distance away. Swann customer and technical support have been worthless in resolving this repeated problem

8 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Giles Garland, TX

Simple problem. Need to reset username and password. Talked to the first idiot with .broken english. Probably talking to me from camel country. Handed me off to a "specialist", got disconnected. Happened 3 times!!!!!!! Gave up. DON'T BUY THIS CRAP!!!!!! NO CUSTOMER SERVICE. Never call you back when disconnected.....and they have your number from the first call!!!!

8 years ago

star star_border star_border star_border star_border

D Mowbray

I have a camera mounted on top of building and it is wired and lost connection even though it has power and works. Having contacted Swann. I have been told that I need to add this camera again, but as I don't fly or have a ladder I can't reach up to add it again. It is going to be cheaper to have a new camera installed that get someone to climb up ladder to try and scan a barcode. Poor customer support. Best steer clear of this company.

8 years ago

star star_border star_border star_border star_border

Andy

The worst security cameras on the market today. Tech support is in Philippines and less than useless for the most part. They talk over you and send you a guide on how to set up your system...like we haven't already downloaded this junk pdf already! Twice now the cameras have failed and now I'm out of warranty. I'm resolved NEVER to buy Swann again! JUNK, JUNK, JUNK! Don't waste your money!

8 years ago

star star_border star_border star_border star_border

Margaret Dougherty Indianapolis, IN

Swann product is JUNK!! DON'T BUY!!! didn't have a year and multiple cameras quit working. The power supply to 4 cameras went out. When you call in you get stuck talking to people in the Philippians leaving a huge language barrier. Was hung up on 3 times. Wad told replacement parts would arrive in 3-5 days. And they didn't. Had to call back. Then when i had something else go out and called in Hector told me when the correct department opened he would have them order the replacement part. Come to find out he did NOT. Talking with attorney tomorrow and filing complaint with BBB.

9 years ago

star star_border star_border star_border star_border

Darren Bluck

The system was purchased in August last year and I have received three faulty cameras in this time. Offering three months extended warranty on two faulty cameras, if they have been repaired to the standard I would expect then the warranty should be 12 months. Having no security for a minimum of two week, which may affect our home insurance. Lost all current data from the HDD due to your tech support wiping the system, without informing me of the consequence.

9 years ago

star star_border star_border star_border star_border

Pissed Off Jupiter, FL

SWANN CAMERA SYSTEMS DO NOT WORK REMOTLY. I HAVE SPENT HUNDREDS OF HOURS ON THE PHONE WITH SWANN, THEY CAN GET THE SYSTEM TO WORK ON MY LAPTOP WHEN I SPEND 30 TO 40 MINUTES ON THE PHONE WITH THEM. THE NEXT DAY NO CAMERA VIEW ON MY LAPTOP. THIS IS THE PATTERN FOR THE PAST SEVERAL MONTH. I HAVE HIGH SPEED INTERNET AND A BRAND NEW MODEM, ROUTER, AND A BRAND NEW HP LAP TOP. WHAT A WASTE OF MONEY ON THIS 8 CAMERA SYSTEM.

9 years ago

star star_border star_border star_border star_border

Kayla Tedder Crystal City, MO

I was sold a product with expired firmware. In order to fix the problem I have had to jump through MANY hoops and the issue still isn't resolved. I asked for a manager to contact me to resolve the issues. 3 hours after my scheduled appointment to speak to her she called and had the nerve to hangup on me before the conversation was completed. She did not offer to make things right nor try to settle my dissatisfaction.

9 years ago

star star_border star_border star_border star_border

Michael B. Atlanta, GA

The Swann cameras will give you a decent video image. The problem comes in the time when the power supply for the both the DVR and the cameras will eventually have to be replaced as well as the cameras. During the process of trying to figure out what is going wrong, the tech support is less than adequate and are quick to send your unit to a technician for repairs instead of trouble shooting the problem at hand. Having to search the Net for alternative support to find the root of the problem is the best resolve. Just hope that you are still in warranty when your products start to fail.

9 years ago

star star_border star_border star_border star_border

Duncs02

Worst product I ever bought. Shipped me two NVR recorders and no cameras. You would think quality control would catch that before sending. Customer service was poor when I informed them of their mistake. Wanted me to pay for return shipping before getting another and warned they have a receipt on file if I didn't send in a timely fashion. Will NEVER use them again. Returned to Costco and got my money back. Be forewarned and don't buy from them.

9 years ago

star star_border star_border star_border star_border

Aleisha DeHounds Salisbury, MD

Horrible customer service. Two phone calls and they kept insisting I have a bad cable running from my DVR to my computer, but it's a brand new cable run by a professional and has a 325 foot distance limitation. I have run it about 25 feet. They then insisted the cable is too long. I asked them to change the IP address of the DVR to match my Class C subnet, and they refused. Infuriating. Then I had to argue with them to get a call back!

10 years ago

star star star star star

Todd johnson Sparta, WI

Amazing clarity with there camera systems, I have 6 systems at the company I run, I recently installed them all. Never buy another brand, best quality and reasonably prices

4 years ago

star star star star_border star_border

Audrey vargas San Jose, CA

Cameras are very good quality, but we had a break in and went through all the gaps where it stated the cameras picked up movement , and then family members tried, and we could not find where the crooks came and robbed our truck.

4 years ago

star star star star star

Dale M Bromaghim Sheboygan, WI

Installed and pair with WIFI, easy. App on phone easy. Great product, I only bought one for my driveway/garage.

6 years ago

star star_border star_border star_border star_border

Tom Walsh ,

Such a shocking experience since purchasing the the Swann Pro Series 960h. Concerned what the non-"Pro" version would be like. Absolutely shocking customer services and happy to ignore you once they're not in a position to help. System is 3 years old and redundant

6 years ago

star star_border star_border star_border star_border

Fay Alamo, CA

I bought the system three years ago. I used their customer service a year ago to fix their software issue. But they don't have customer service any longer. The software is extremely outdated, there is no maual for swann view plus.

7 years ago

star star_border star_border star_border star_border

joshua hopkins Pensacola, FL

purchased the 4k 8 camera system to replace an old one, withing the first 3 months one camera went out support said they would replace, now another camera went out. the system is constantly rebooting. find a better system and when you do let me know what it is, sadly my ebay zmodo lasted 5x longer than this.

7 years ago

star star_border star_border star_border star_border

MJohnson Cincinnati, OH

I bought my Swann security camera package about 3 years ago and it worked fine up until just a couple of months ago, now you cant view camera's from remote location or phone. These suck if they are not reliable, I dont know what has happened to their service but they need to fix, and I would not recommend this system at this time.

7 years ago

star star_border star_border star_border star_border

Arash Kaghazian

I bought their single camera outdoor home camera system. Its motion detector is so poor, it could not detect a grown man walk in front of it and pick up a box and walk away, in the middle of the day, despite optimised camera settings. Absolute useless.

7 years ago

star star_border star_border star_border star_border

Danny West Dundee, IL

24/7 Customer support was a joke a pictures of the cameras when they came on the screen were useless. I couldn’t tell if my daughter was African American or Caucasian from 30yrs away (tops). At night it’s even more of a joke

7 years ago

star star_border star_border star_border star_border

Matt stemper Sheboygan Falls, WI

Had system for 6 months and 4 cameras took a crap and dont work and they refuse to give me new cameras... customer service sucks. I've called about 9 times and have yet to get a phone call back!!!! Dont ever buy one of their products complete junk

8 years ago

star star_border star_border star_border star_border

Pamela Rapak Birdsboro, PA

Customer service and Tech support is absolutely horrible. The amount of money paid for the products you would expect them to work. I have now been on the pbone with them for 2 hours and have gotten no where. They are suppose to have a product guarantee yeah right doesnt look that way.

8 years ago

star star_border star_border star_border star_border

Wameng Lee Hickory, NC

Their software sucks. It stays crashing. There is always a "not responding" error. Remove, restart, reinstall, resetup, and still the same errors. Works "ok" on the phone, but software for PC sucks. No, its not my computer (SSD, i7 4770K, 16GB, etc)... I'll be investing into a different security system.

8 years ago

star star_border star_border star_border star_border

Crystal green Rowland, NC

We purchased a $500.00 system from Swann in 2015, it hasn't worked properly in a year. I called to ask about replacement of battery packs and that system was discontinued. Customer service told me to look on eBay or Amazon for replacement parts!

8 years ago

star star_border star_border star_border star_border

Billy Harrison Greenville, SC

I have 2 Swann video dvr surveillance systems. The first system I've had 5 years and have replaced the dvr unit once and 3 of the 8 cameras. I have 1 bad camera now on that system. The second unit is HD and is 22 months old. First the hard drive failed and about 2 weeks later the unit quit completely. I'm a slow learner but I'm done with Swann.

9 years ago