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2.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 31st, 2022

Q-See is one of the most reputable sellers of digital video recorders and cameras for monitoring in the United States. In 2004, the company introduced the first Internet monitoring DVR. Q-See also holds the H.264 compression standard for the DVR and security camera industry.

In 2012, Q-See launched its 1080-pixel surveillance package, the first on the consumer market. Q-See's packages are designed primarily to have a hard drive recording system integrated into the system.

Q-See products are available on its website, as well as in many different stores, including Home Depot and other home improvement retailers. Q-See is actually a business subsidiary of a larger company known as Digital Peripheral Solutions, Inc.

The company was founded in 2002 and is based out of Anaheim, CA. Here is what is included with the 16 Channel 960H/D1 DVR with 16 900TVL Resolution Cameras and 1 TB bulk deal on Q-See's website:

  • 16 Channel DVR with 960H & D1 Recording Resolutions
  • 900TVL Resolution Cameras
  • Weatherproof Cameras for Indoor and Outdoor Use
  • Up to 100ft of Night Vision with Ambient Lighting
  • HDMI Port for High-Resolution Viewing Options
  • Free Apps for iPad, iPhone, and Android mobile devices
  • PC and Mac Compatibility with Four Different Browsers
  • 2 Year Warranty and Lifetime Technical Support

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The Good

  • Camera Options
  • 24-Month Warranty
  • Package Deals
  • Compatibility
  • Online Video Tutorials

Camera Options

Over three different brand families are available through Q-See, including nearly 30 dome cameras. It can be easy to be confused by all the hardware and accessories available through Q-See.

24-Month Warranty

Q-See offers a 24-month warranty on all of its products. This also includes a free exchange policy in the case of manufacturing defects for one month after the purchase date. You'll need a copy of your receipt, invoice, purchase order, or order confirmation to receive replacement products. 

However, there are a variety of exceptions that will be void of the warranty, including misuse, accident, modification or alteration of hardware or software, cut or spliced cables/wires, painted products, insulation-coated wires, improper maintenance, incorrect power supplies, loss of data, etc. A full list of warranty exceptions can be found on Q-See's website.

Package Deals

Thankfully, Q-See has "deals," basically bundles of equipment that give a client a home camera system. One such packaged deal we found was the 16 Channel 960H/D1 DVR w/ 16 900TVL Resolution Cameras and 1 TB hard drive. This is the highest-end "entry-level" camera and recording system that Q-See sells (at $699.99). It has 16 cameras, as well as a 1 TB recording system.

Compatibility

The system is compatible with Mac, Windows, iOS, and Android devices. Another thing that we found out was that the system is compatible with the "Big Four" browsers: Safari, IE, Firefox, and Chrome. The camera recording system has 1 TB of storage and can be upgraded to 3 TB of storage.

Q-See also lets customers "pick and choose" according to their needs. Cameras, recording devices (both digital video and hard drive), and other peripherals can be purchased based upon a customer's individual needs. Q-See also has "reconditioned" products available for customers, which have been returned with no defects.

We found a four-channel setup (with four security cameras) for only $199.99. A major selling point is Q-See's rapid response to firmware updates. These updates help keep the system compatible with computing technologies and phone operating systems.

Online Video Tutorials

On Q-See's website, it has multiple how-to video installment videos that show consumers how to install each Q-See security systems, including the QT IP HD System, the QT Analog HD System, the QC Analog HD System, the QC Wi-Fi Camera with the Q-See Plus App, the QC Wi-Fi System. There is also a video that shows customers how to add the QC Wi-Fi Cameras to existing QC Systems. 

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The Bad

  • Overwhelming
  • Installation Instructions
  • Q-See Reviews

Overwhelming

New customers may become overwhelmed with the sheer numbers of products available. Most "plug and play" surveillance cameras do not have an overly complicated setup scheme. With Q-See, a customer may not know what the best fit for their particular situation is. Thankfully, this negative is rectified by the fact that Q-See has packaged deals for clients who want to get into the home camera market.

Installation Instructions

Q-See doesn't provide any installation instructions or guidelines on its website. A blog, downloadable PDF, or other resource might be a great fit for integrating this product into a home network. For a do-it-yourself, this might be a difficult project to task.

Q-See Reviews

Unfortunately, the majority of Q-See reviews are negative, highlighting poor customer service, faulty equipment and software, and ineffective tech support. We recommend reading through Q-See reviews before making your purchasing decision. 

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The Bottom Line

Our experts liked Q-See's refurbished product line and found great products at this level. Q-See does not offer a recording service, so purchasing your camera and recording unit is a one-time investment that is sure to reap dividends in terms of home security.

Q-See's recertified products are also a great feature. These tend to be individual packages of cameras or bulk packages that include the following:

  • DVRs
  • IP Cameras
  • SDI Cameras
  • Camera Kits
  • Cables
  • Connectors
  • Power Supplies
  • Free mobile app

Even though Q-See says these products are installable as a do-it-yourself project, its installation service is strongly recommended, even though a price is not provided on the website. Installation can be ordered via an e-ticket tool. While this system is perfect for homes, clients still might get a better deal if they use one of the camera systems that integrate into an existing home network. For a small business, Q-See is a great technology.

Check out Q-See reviews below to see what consumers had to say about the company. Current reviews note poor customer service and problematic equipment. 

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Star Rating

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1.5

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65 Reviews

Review Breakdown

5 grade

5%

4 grade

5%

3 grade

8%

2 grade

2%

1 grade

82%

Sentiment Criteria

Value

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Quality

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Service

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I see You

I had my system up for 3+ years. Instructions are weak but phone support is good if you connect with the right person. If it appears difficult at the start hang up and try again. You will get another person that might know what you are talking about. The cameras have a 2 year warranty that I bought. It seems that at 1 year and 9 months they start getting glitchy. As soon as you notice this contact them and start a warranty claim. They are good about swapping out the cameras, even swapped one 3 months out of warranty. I did find that the cabling that comes with the camera is junk. I bought pro cabling and ends and made my own for any runs longer than 50 feet. Big improvement. Power supplies are weak too for the longer, 100 foot runs. They will send you a more powerful power supply if you explain your need. I had issues with the DVR and the viewing software but they did spend time with me to get it all working. Overall decent products for the money and when you get the right person on the phone they did cooperate to make it work and me happy. The online support sucks. Don't even try. Website useless. Most all products today are not what you think and support is my deciding factor on what I buy. I had fair treatment by Qsee and will buy it again when needed.

9 years ago

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ralph Wilmington, CA

i had no problem for a long time but all of a sudden i started hearing a beeping coming from the dvr it was rebooting and everytime it did that i could not access the cameras now i cant view my cameras via the App where i used to before on my iphone i don't know it i need to upgrade my box "dvr" im running q-see 5682 i have 8 cameras and would like more

8 years ago

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vernon Lake Havasu City, AZ

I gave them 3 stars because they do have tec support. My problem is the android app. When it works right it good but it will only work good for 2 weeks or so then it will take longer and longer to connect. It just doesnt work right consistently. I have talked to support and they say they have a problem. Will they ever get it fixed right? Every thing else on my wi fi logs on fine. I hoped so much it would just work right.

8 years ago

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Dana Malaga, WA

I have had this system in my shop for 5 years and I love it. I agree with the support issues. It has definitely gone down hill which is super disappointing as I have caught a few shoplifters because the cameras are so good. I would love to recommend these to others but their lack of service keeps me from doing so

6 years ago

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Maryayb Draper, UT

I love these when they work. It seems, however, that the cameras are a bit temperamental and some only work about 30% of the time.

8 years ago