Wayfair.com is one of the world’s largest online retailers for home and furniture products. They offer customers a wide selection of products promising to provide customers with the perfect furniture pieces for their home at the right price. Wayfair includes a category selection of over 7,000 suppliers across 5 different brands which include AllModern, Birch Lane, DwellStudio, Joss and Main, and Wayfair.com. Consumers are sure to find quality furniture to match any style.

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The Good

Large selection of categories
Sales promotions throughout website
Several options for delivery
No hassle return policy
International shipping available

Wayfair users are sure to find home décor and furniture to match any space. Wayfair offers customers 11 different categories to shop through which include furniture, décor, lighting, kitchen, bed and bath, storage, outdoor, home improvement, baby and kids, pets, luggage, game room, exercise and fitness, housekeeping and laundry, and health and home mobility products. Wayfair provides customers promotions and discounts throughout their website. Their sales tab features products from each category which can be discounted as much as 70% off. They feature daily sales on their site that become available at 12 pm ET and are available for purchase for a limited time. Daily sales and other discounted products are featured on their home page making it easy to locate discounted items. Customers of Wayfair are able to select several different delivery options for large items which include curbside (you unload), curbside (they unload), front door drop off, inside entryway, room of choice and packaging removal, and full service delivery and assembly. Delivery is made as easy as possible for the customer through Wayfair.com. Wayfair also offer customers a no hassle return policy. Any item may be returned without a receipt within 30 days of purchase. Once the item has been returned and inspected, customers may expect a return credit within 24 hours. Wayfair currently hosts websites in 4 different countries. Customers can purchase items in the UK, Germany, Canada, and the United States.

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The Bad

Warranty information difficult to find

While there is much to like about Wayfair, there are a few glitches which became apparent in our investigation. The website uses tabs on the FAQ and on each item's pages. These do not always work as designed and the only way that our reviewers could get the information to come up in the display was to close the tab and reopen it. This happened 6/10 times in a random sampling of pages. It can be difficult to locate some other information on Wayfair.com. For example, we could not find any product warranty information through Wayfair.com. Customers may need to contact customer service to request warranty information for specific products.

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The Bottom Line

Wayfair.com offers an impressive array of product categories at a competitive price. Customers can expect excellent customer service as well as plenty of opportunities to save time and money through Wayfair.com. We highly recommend Wayfair.com as a convenient resource for purchasing home and furniture products.

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User Reviews

Star Rating

3.5

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291 Reviews

Review Breakdown

5 grade

45%

4 grade

17%

3 grade

2 grade

1 grade

27%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Kristie Clower Hillsboro, TN

So I finally purchased my daughter a twin size bed (😭😭😭) a few weeks ago through Wayfair. It arrived within the week I ordered it. It was easy to assemble and at the time I was very pleased with my purchase especially for the price! I realized after looking at it last night, there were tears in the headboard. I contacted Wayfair via email today and received a call within minutes from customer service. He was not only willing to send me a new bed, he offered 20% off of that purchase. Told me I could donate or keep the bed. Customer service went above and beyond. I just wanted to share my experience with you in case you are looking for a nice,affordable bed with a company that clearly cares for their customers.

7 years ago

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Eddie Rios Ogden, UT

Mayfair offers a huge selection in their giant store locations. Their website is also huge with an ever-changing inventory. At Wayfair the price is always right. It's hard to believe that other stores charge so much when Wayfair does the opposite. I like the variety, and they have so many price points that I can always find something within my budget. Styles are fresh and current. and they only sell quality products. I am always impressed with the store staff as they are very helpful.

6 years ago

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Anonymous

Have ordered quite a few pieces from them. Being on a budget, I like the fact that they have frequent sales and they will highlight items you've looked at in the past when they go on sale. I also had a glitch once with delivery of a piece that got lost in transit somewhere. Can no longer recall specifics, but they were wonderful resolving the issue!!

7 years ago

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Lillian Cobb Charleston, WV

My first purchase from Wayfair was an area rug and it was very good quality. The updates on tracking were just about very day and I received it today which was estimated date. I believe this is a great place to buy online without having to worry if I made a mistake. They are a good reputable company and I read the reviews before I purchased and they were all positive.

7 years ago

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Pam Wilson Fredericksburg, TX

An exterior door knob I had ordered for my daughter’s home locked her out at 1am with no keys, phone or tools. When the sun came up she went to a neighbor (daughter is new to neighborhood, which is not the safest) & called a locksmith ($75) to get her into her home. I related the story to Wayfair team member when asking for a refund on the defective knob and they refunded all of the knobs I had purchased which much more than covered the locksmith fee. They are compassionate and amazing! And I am not a huge purchaser!

7 years ago

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D. Amaolo

I have nothing but praise for Wayfair. I have ordered thousands of dollars of rugs, lamps, a shower, chandeliers, tables, bedding...you name it. Everything came when they told me it would. One piece that was damaged was immediately replaced. Their Customer Service department is exceptional! Everyone who seems my home wants to know where I shop. I don't hesitate to promote Wayfair.

7 years ago

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mr Terry mulvaney

I have just bought some new pans for my new induction hob, the service was very good , as we had a problem with one of the pans, and as soon as we contacted Wayfair about this , they where wright onto getting us another pan. So I think there service is VERY good, and they where very understanding and sorry for the problem, we have bought a lot of things from Wayfair and have been very pleased, top marks, 100% .

8 years ago

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Robyn Brady Kent, OH

BESR FURNITURE STOREEVER!! All of my favorite quirky pieces of furniture are from Wayfair including my kitchen stools and my brand new pendant lights. There is SO MUCH to choose from and FREE SHIPPING! Why would I shop anywhere else.

5 years ago

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Jamie Neider Kaysville, UT

We recently did a new home build and purchased many of our home decor, rugs and furniture items from Wayfair. They were great to work with on some items that needed to be returned. And we were happy with their delivery times.

6 years ago

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SLR and Sons LLC

Customer has displayed excellent customer service tentative to me as a customer the delivery of the product was in a timely manner which was acceptable the home coming hose the furniture it made the office personnel more welcoming shoe the product furniture that made office more like home

7 years ago

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Mary Johnson

I needed new drapes to make my livingroom brighter. I looked online and the ones I selected were received withing 3 days, but they were darker than they looked on-line. One phone call and they were switched without any problems.

7 years ago

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Christy GOlen

Their customer service was outstanding I ordered furniture for my house and I was having a party and it was guaranteed to be at my house on a certain date and then it got pushed back a week and by then I already got rid of all my furniture. They gave me a discount on the furniture I bought and offered to pay for the rental.

7 years ago

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Linda C

I have bought many things from Wayfair and have found their goods to be reasonably priced and good quality. I had ordered a small corner table - when it arrived the packaging was terrible and one of the legs was scratched up. They replaced the table within a few days.

7 years ago

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Amy Olympia, WA

I needed help at Fed ex when my return labels weren't what I should have brought. I called and spoke with Kristy and she was so unbelievable helpful in assisting me with the return of a huge order. Without her, I don't know what I would have done. Wayfair has the best customer service I have ever encountered.

7 years ago

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Mahveen Lakhani Visalia, CA

We received our new carpet for our living room and dining room today. The carpets arrived a day earlier than expected which was a nice surprise! Instead of putting in words how good the carpet looks in our living room I decided rather to attach a photo for the reviewers to decide.

7 years ago

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Kari Koons Pilot Mountain, NC

Purchased a tv stand. Great price. I love it. FedEx left it in the rain and there was water damage. Tried to file a claim and it was denied by FedEx. Wrote Wayfair asking if there was anything they could do. They replaced the damage piece free of charge. That's great customer service.

8 years ago

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Linda Jensen Newberg, OR

I have bought several pieces of furniture from Wayfair. Their website is easy to use, and the shipping for free is a plus. The items have been delivered right to my door and in good shape. Couple times I have looked at something and when I decided I really want it -- gone. So don't take too long to decide.

8 years ago

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Jonny Hancock Draper, UT

I've been really impressed with all of the purchases I've made from Wayfair. The furniture is very affordable and great quality for the price. I bought a desk from Wayfair a few months ago and was pleasantly surprised with how sturdy it was.

9 years ago

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Shauna Horne American Fork, UT

Wayfair makes it so easy to shop for furniture and home goods. We recently bought all new light fixtures for our house and I was able to go through so many choices from the comfort of home. It would have taken a long time to visit so many stores. I like how they include customer pictures of the items in some of the reviews. It really helps me make my decisions on what I buy. I also love the free shipping!

6 years ago

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James Conder Eagle Mountain, UT

My wife and I used Wayfair for the 1st time after we moved into our new home. We ordered a run and a gas firepit for the back yard and everything we ordered showed up on time, in tact and was exactly what we wanted. I'm sure when we need to look for more home furniture products in the future we will use this company. We will be needing some outdoor patio soon and I have already seen plenty on their site that I want.

6 years ago

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Derrian Tallahassee, FL

Getting furniture for your home can be difficult, especially if you're on a budget. Wayfair has allowed me to order mostly all of the furniture, paintings, rugs, nightstands and many other accessories for my bedroom. I love that they had alot of different headboards to choose from, and variety of accessories at such a great price! Defintely will use them for my daughter's college bedroom

6 years ago

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Anonymous

My latest collection is currently sitting in three new curio cabinets from wayfair. It seems furniture store no longer carry these in there general inventory the attraction for collections may have been lost with current generation. However for our home they had the perfect solution for displaying items still handed down in our family from mother to daughter since World War I .

7 years ago

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kristin Gneiting Pleasant Grove, UT

One of my favorite home stores is Wayfair.com. I love the sales they have around the holiday time and have enjoyed free shipping all year long. I have never had an issue of receiving my items too late for gifts either. There is such a variety of brands to choose from and I have learned to trust Wayfair for many of my home purchases. My favorite was finding a kitchen aid mixer for under $200! It has lasted over 6 years now!!

7 years ago

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Jadon Barre Dallas, TX

Wayfair is an easy way to order furniture online. They have just about everything you could ever want, and at reasonable prices. The site is easy to use and it ships right to your door

6 years ago

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Brittany Wilkinson Herriman, UT

I love seeing all the fun furnishings that Wayfair has to offer! They have a great selection and they carry quality products. If ever I am in the market for a home item, I check out Wayfair to see what they have to offer.

6 years ago

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Anoymous

Bought furniture for my daughter who was living several states from me. The furniture quality, the professionalism of the personnel I dealt with was totally an enjoyable experience

7 years ago

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Lynnell Green-Keyes

I was furnishing my daughters home to stage it for an open house. OMG, I loved so much stuff that Wayfair had, the only problem was picking. Perfect furniture for small spaces and adorable! Check them out!

7 years ago

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Anne Burns Goleta, CA

I have been happy with every piece of furniture I’ve purchased through Wayfair. Outfitted my mom’s new apartment in a nice senior living facility and she is thrilled. Highly recommend.

7 years ago

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Diana

Wow, what GR8 service. i had to do a return and they bent over backwards to try and correct the problem and when they could not to accommodate my return, plus no charge. i have no hesitation recommending Wayfair!!

7 years ago

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Cathy

I love the curtains! They hang beautifully. Very rich-looking! I ended up being able to use only two of the four panels I ordered (color was not a good match on the one window), and the return was seamless!

7 years ago

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Janan Grange Pleasant Grove, UT

I just recently bought a dining room light from Wayfair.com. The website was easy to use and they sent the product quickly. I had narrowed it down to two different lights and because they have such great reviews, I was able to choose one that was perfect for our dining room.

6 years ago

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kayshel Herriman, UT

I've ordered a few things from Wayfair and have been very satisfied with everything I've ordered. They arrive timely and have always been in good shape. Some things take some work to put together but they are good quality for the price.

6 years ago

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Michelle Rios Ogden, UT

We recently tried Wayfair when ordering a new comforter for our daughter. She was able to select the one she loved through the easy to use website. The prices are fair and the product that we received was just what she wanted. Wayfair... you had just what we needed.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

I bought multiple items for our new construction build, including furniture and light fixtures. I kept almost everything I ordered, and the items I returned were only because they didn't fit. The quality of the fixtures was great; I have no problems with them.

6 years ago

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Amy Christian Sandy, UT

Bought a couch on Black Friday. Couldn’t believe the low price and the quick shipping. Showed up and was just as it was pictured. Communication on delivery was perfect so I could know when to be home. Will definitely shop at wayfair again

6 years ago

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Erika Shumway Managua, MN

A few years ago I bought a bed from Wayfair, and it was a great decision. I was kind of scared because I have never heard of the brand before, but it is an amazing brand! The bed is very strong and made of durable material. The instructions are also simple and easy to follow. It isn't overpriced. I will be purchasing from them again soon.

6 years ago

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Michelle W Coraopolis, PA

Wayfair is dope. I love that you have the option to have the pieces built for you or you can do it yourself. We got a fireplace from here for our living room, and my husband put it together. He was a little frustrated, but it came together beautifully and we love it.

6 years ago

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Kathryn Robinson Riverton, UT

Wayfair has some great furniture options for the same price as you find at a department store. I ordered 6 barstools from them and they were high quality and a great value. I love that they were delivered to my door and the delivery fee was very minimal.

6 years ago

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Jaime American Fork, UT

Wayfair has a great selection of items for the home. You can find anything on their website... and they have very good prices. I haven't bought anything from Wayfair, but I have shopped at AllModern (I think they are basically the same company) and have been very happy.

7 years ago

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Ted Johnson Pleasant Grove, UT

I have bought some smaller items from Wayfair, like a bench, and some stools and they have worked great. Love the style and the quality of the furniture and the ease of ordering and the ability to get them shipped to my door. They make shopping so easy.

7 years ago

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Tracy Womack Cedar City, UT

I LOVE the furniture on Wayfair. I wish my house was bigger to fit it all in. I ordered online for a small bedside table. It arrived on time, with no dents or scratches. It looks so cute in my bedroom. I will definitely will be shopping their again.

7 years ago

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Kelcee Young Pleasant Grove, UT

Wayfair is a really great online company that sells some of the best furniture!! They always make sure you get your package soon after you order it!! I love the amazing customer service Wayfair has and the great quality of products!!

7 years ago

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Casey

Huge website with tons of options. I've always been able to find what I was looking for. The only downside is that it's hard to tell the quality of the item without seeing in person, as it is with all online shopping. Also, I've had to assemble everything I've purchased. Prompt shipping and delivery.

8 years ago

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Julia R Spring, TX

Use Wayfair for when I first moved out. Had everything I wanted and a range of styles curated for everybody. Customer service from what I recall was amazing and helpful

5 years ago

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Donna Brongiel

I was pleasantly surprised with the quality of the product. The delivery and the pricing we amazing! Loved the products that I and my clients have purchased from them.

7 years ago

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MattB Salt Lake City, UT

I just purchased a chair and shower door from Wayfair and was impressed with not only the price but the quality. They offer anything and everything you'd need for your home at great prices.

6 years ago

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Karen Torino Tallahassee, FL

I love using Wayfair to shop for furniture because with such a wide variety of items to choose from, I can find anything. They usually also have deals to help with the price. Great for furniture.

6 years ago

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Jodi Howard Salt Lake City, UT

I love that I found Wayfair! I bought a couch just last month and I am so happy with it. I have also bought chairs and ottomans and all kinds of home decor. I love this website!

6 years ago

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Janie Dennis Tallahassee, FL

They have so many cool things online!! I like to just search for hours to have a good idea of nice and creative things to buy! I bought their unique dish rack and I loved it so much!

6 years ago

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Dwhoush Slidell, LA

I ordered a side table off of wayfair. Their selection was unbelievable. The price of it was great! When it arrived, I was surprised at how good the quality of it was for the price.

6 years ago