Bed, Bath, and Beyond launched in 1971 under the name Bed ‘n Bath. 14 years later the name was changed to Bed, Bath, and Beyond as they merged their current business into a superstore offering customers a large range of home and furniture products. They now have stores in over 975 locations and a strong online presence. Bed, Bath, and Beyond offers customers competitively priced quality products.

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The Good

Wide selection of categories
Sales and promotions regularly available
Free shipping available
International shipping available in over 225 countries
Easy return policy

Bed, Bath, and Beyond offers over 10 product categories on their website. The main categories featured include bedding, bath, kitchen, dining, home décor, furniture, storage and cleaning, outdoor, baby and kids, and health and beauty. Customers can also shop through additional product categories such as luggage, pet care, team fan chop, apparel and accessories, jewelry, food and drink, home improvement and more. Consumers looking for specific style options can narrow their search by choosing to shop by trend, brand, or what's new at Bed, Bath, and Beyond. A sales and clearance section is featured under the Shop Products category on the Bed, Bath, and Beyond home page. Huge savings can be obtained using this category as some products are discounted up to 50% or more. Bed, Bath, and Beyond offers regular coupons which can be easily obtained by simply Googling Bed, Bath, and Beyond coupons or promotions. Bed, Bath, and Beyond offers customers free shipping on orders over $49. Shipping surcharges will still apply to over-sized or extremely heavy items. Items that fit under the oversized or extremely heavy category should include specific surcharge information in the description section of the specific product. They offer standard delivery time in the contiguous United States of 3 to 7 business days. Bed, Bath, and Beyond offers four different truck delivery service levels including curbside, threshold, room of choice, and white glove. Consumers can choose the amount of service they require from having an order delivered to the front of their home to having the item unpackaged and assembled to the room of their choice. Bed, Bath, and Beyond offers international shipping to over 225 countries. Many of their competitors do not offer international shipping or have a limited number of countries they are able to ship to making Bed, Bath, and Beyond an appealing option for consumers outside of the United States. Bed, Bath, and Beyond allows customers 30 days to return items for any reason. A proof of purchase is required in order to return items such as a receipt or packaging invoice. Customers who receive damaged or defective products may contact Bed, Bath, and Beyond within 48 hours of delivery and receive replacement parts free of charge. Bed, Bath, and Beyond will not accept returns after 30 days.

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The Bad

Website lacks transparency on some information

Bed, Bath, and Beyond does not offer the same transparency as some of their competitors on their website and some consumers may not be satisfied with some of their customer service policies. We found it difficult when reviewing Bed, Bath, and Beyond's website to find warranty information. Customers may need to contact customer service for warranty information regarding specific products.

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The Bottom Line

Bed, Bath, and Beyond may not provide consumers with the same level of customer service and easy access to specific information as some of their competitors. While this may be a turn off to some consumers, Bed, Bath, and Beyond offers a large selection of products priced competitively that will appeal to those who prefer to a one stop shop for all of their home and furniture needs. Bed, Bath, and Beyond is a great resource for customers looking to purchase quality home and furniture products at great prices.

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User Reviews

Star Rating

4.2

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362 Reviews

Review Breakdown

5 grade

46%

4 grade

35%

3 grade

13%

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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