American Furniture Warehouse

I ordered a mattress online for my son so he would have something to sleep on during an internship in Denver. I ordered the rest of the bedroom set from another company - it saved me over $300. I did not want to pay $85 for delivery and volunteered to receive the mattress from the closest store to his new place (Edgewater - the Corporate Headquarters??) I arrived before 10 am - the earliest I could pick it up. When I get to the bay door the "warehouse workers" state they can not let me take the mattress without a luggage rack on my car. (I have a Subaru which can take a mattress if tied down!) They then decide to tell me, "we are not allowed to let you take it without the rack - you must pay for delivery" (There is NOTHING POSTED at the warehouse or ONLINE requiring a rack on the car/truck/anything to take the mattress!) I told the workers I will take responsibility for the mattress falling off the car or any damage that might occur - they refused. I had to go into the main store and plead my case - STUPIDS - and they did not want to listen that I needed the mattress in Aurora (my son's new place) instead of MY current household (Weld County). I would need to pay for delivery - after a "nice" exchange they decided to "let" me take a rental truck to deliver the mattress. Now to the real exchange ----- After I left the mattress only at his place - I asked to speak with anyone associated with the "corporate headquarters". I was met by one person and was told, again, they can not let anyone use their own car/truck/whatever without the rack to take a mattress. As I was talking with one person - another person {NO NAME GIVEN} stated they were with "Risk Management" stated they can not let people take delivery without the rack. I stated, again for the millionth time, it is not posted at their warehouse or online about this "company policy" all she could say is "we will just agree to disagree" - what a lame excuse for a large company to not have policies in place for customers to understand or follow - AND THEIR EMPLOYEES TO DO WHATEVER THEY WANT!! If you want to purchase anything from this company ------- DO NOT DO IT!!!! They will not help or allow anything that will be accommodating for any customer! Why they they will think and allow - "we will just agree to disagree" to ANY policy is just the dumbest idea I have ever heard of. This just shows - AFW - wants to be the best at PISSING all customers off and "Jake Jabs" has no control over policies and no desire for real customer service. This happened a week ago and I am finally calm enough for others to understand the frustration and crap I had to go through to make what should have been a good experience for someone living on their own for the first time. I BELIEVE NOT A SINGLE PERSON SHOULD BELIEVE ANYTHING THIS COMPANY SAYS OR ONLINE WHERE NOTHING IS STATED!!! NOT A SINGLE PERSON IN MY FAMILY (OR FRIENDS) WILL EVERY ATTEMPT TO PURCHASE ANYTHING AGAIN FROM THEM - NO MATTER THE PRICING!!!! If a company has a "policy" for anything - it had better be in writing and posted for all to see and understand!

Bought a recliner. Was not the same as in the showroom. They sent a tech out to adjust it. I settled and kept it. Bad move. I've had to repair it twice already in 6 months. It's a china made piece of junk. They put it together with staples....not nails....not screws.....staples. It wobbles, probably won't last another year. My last recliner lasted 15 years. Matt Teahan

Was not given the opportunity to inspect furniture for damage before receiving. Lo and behold furniture was broken. They then charge ME to replace the furniture. Would never recommend this type of customer service to anyone.