Name: Ambetter
Rating: 1.4

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JW Bishop, GA

The worst insurance experience ever! Unable to get a person on the phone. Only thing they were worried about was making sure you paid your premium. When my wife turned 65 and went on Medicare, we quit Ambetter verbally and in writing, but still received past due notices for four months after! One arm does not talk to the other at that company!

7 years ago

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Ben Austin, TX

Horrible coverage in Central Texas! They list a lot of Dr but if you really look, the are pediatricians not accepting mew patients. Meanwhile the primary care physicians that do accept it are the bottom of the barrel in quality. This company should not be allowed to exist. Terrible customer service and they deny everything. Total joke .

7 years ago

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Bill Rogers Gardnerville, NV

They seem to have a policy of rejecting preventive care claims for which they are 100% responsible to cover under EVERY health plan. They blame the providers and the truth is that both parties are responsible yet ambetter's claims department does nothing to rectify the situation

7 years ago

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Sigal Khania Las Vegas, NV

Worst company ever !!!! They employ people with ADHD, Stupid people who wasted my time on the phone for 50 minutes and in the end did not help. I was very upset. nedd to repeat myself million times Nerves are not worth it !!!

8 years ago

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Kat

I wish I could give ZERO stars. We are stuck with this insurance co. Web site sucks! You can't even find a Doc. They reject all claims until you call them. I have had several insurance companies in the last 5 years, but this one was the WORST!!!

8 years ago

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Bruce Johnson Conyers, GA

Would be 0 stars if there were available. They make you wait on hold forever and never actually do anything ! - I have asked for rep names and reference numbers. All are meaning less since the last person NEVER WROTE ANYTHING I said. They denied I ever spoke with them!

8 years ago

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Anthony Taverna West Palm Beach, FL

Terrible!! No doctor on the multiple lists that they have given me accepts the insurance. This has turned into a health-threatening situation as I'm not able to receive the needed medication. Horrible customer service, inept.

8 years ago

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Denise Buccola Phoenix, AZ

I am given different information by different people when calling Ambetter. It's very confusing. I've had nothing but trouble trying to get doctor visits approved and/or covered. This was my only choice as far as individual healthcare in Arizona.

8 years ago

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lonny zion Redondo Beach, CA

needed a 3 month plan after moving to a new state to cover family until new job's insurance kicks in. I was told I couldn't get a 3 month plan and now I have to pay 1 year of deductible in 3 months before seeing a single $ in benefits. total garbage

8 years ago

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christina Plant City, FL

Would give no stars if possible. You get what you pay for. Unfortunately, this is what many can afford. Customer service reps are useless and rude. Good luck finding a provider who will accept this insurance. I cannot wait to change insurance companies.

8 years ago

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Tiffany Parks Coppell, TX

Most doctors won't take this plan. The ones that do, charge more for an office visit WITH this insurance than they would if you paid in cash. This group is simply taking advantage of our corrupt government laws. If you can find another insurer, do.

8 years ago

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shuqin lindley Chandler, AZ

Worst insurance ever! Customer representatives are whole bunch of idiots and so irresponsible! A simple preventative blood test should be paid for but it has been more than 6 months, still not resolved. If I had a choice, I would never use them. Thanks to Obamacare! What a liar! You can keep your insurance and keep your doctor, really?

8 years ago

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Chris

Customer service does not even attempt to care about questions/issues I have regarding my insurance. The plans are convoluted and inadequate, and no one even cares. What a sad broken system we have. It doesn't have to be this way.

8 years ago

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valerie martini

Ambetter is AWFUL! I pay $700/month and you pay very little and most of my doctors are not in your network. I have a triglyceride pill which you don't cover and I have had other insurance companies cover it for approx. 7 yrs. You have way too many prior authorizations. I will switch next year. Absolutely poor service from you.

8 years ago

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P McGinty Houston, TX

Their website doesn't work , there isn't a list of providers as other insurance companies have. I can't pick or change a PCP without calling Ambetter's terrible customer services. They give you doctor's that aren't on Ambetter's plan. I can't get a supervisor to speak too. I will not use them again, Molina was better.

8 years ago

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Gina Woodard Dallas, TX

THE ABSOLUTE WORST!!! I decided to go with another insurance company after I paid my first premium ( so I never had this insurance), unfortunately almost 2 months later, I have YET to receive my refund. DO NOT USE THIS COMPANY!!!

8 years ago

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Mrs Astrid John Linerode Pioche, NV

I applied for health Ins this year due to my previous inc being no longer in service. When I was billed for two months no payment was due. This was due last year due to my earnings. Now we get a payment for $3,000 for two months.

8 years ago

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Tammy Corbett Martinsville, IN

They stink! They deny any authorizations so I am forced to pay out of pocket for everything and because they deny the charge the money I am forced to pay out of pocket doesn't go towards deductible. I will pay 6 more premiums and I am switching insurance companies!!

8 years ago

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Tamara Echols Ft. Pierce, FL

This company STOLE 616.00 out of my bank account without prior authorization. When I contacted them to get the funds back, I was promised a refund by April 30th. I have a voicemail from their billing dept promising me my refund was processed. Never received it. Have disputed it with my bank now. Stay away from this shoddy company!

8 years ago

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Mama Harlingen, TX

This is second year with ambetter. This year 2018, I am paying $697.68 for me and my daughter monthly. I went allergy doctor and they denied everything. Not only this case, they pretty much denied every claim last year as well. If I pay this much for no coverage, I think I can shop better health care.

8 years ago

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Terri Cook Gilbert, AZ

I have Ambetter insurance and pay dearly every month for my insurance, plus the deductible and co-pays. They deny all my claims and will not provide any information on why they deny them. Their customer service is crappy and know nothing more than what I can see on-line. Which after the new webpage was launched is nothing.

8 years ago

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andy Portsmouth, NH

Just signed up for Ambetter and when I pick a primary care doctor from there list. I make an appointment and when I get to the doctors they tell me Ambetter will not pay their bills so they are not accepting the insurance. It is scam company with no Customer service support

8 years ago

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Chesnel Joseph Lake Worth, FL

Good service and easy premium pay online or over phone ,with them i don't pay for my medication but i don't know for future

8 years ago Edited September 14, 2021

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Danita Fisher Loganville, GA

Poor selection of providers, many of whom are subpar. Not a user friendly site and can almost never get the info on there I need. Hard to find contact info online. It's cheap-but you get what you pay for!

8 years ago

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Linda Maier Cincinnati, OH

It is a debacle!! You cannot speak to anyone in authority. There is NO TRANSPARENCY! They say your provider is in network but when you go to your provider they are not...that is called “Bait & Switch”. It is THE WORST INSURANCE PROVIDER. DO NOT give this outfit one dime.

8 years ago

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Andrew Goetsch Brownsville, TX

This is the worst I've ever been ripped off. When I tried to cancel this worthless insurance, they kept disconnecting me, failed to respond to email inquiries and said I owed for two more weeks after I finally got through. These shysters must be giving bribes to half the politicians in the country to stay in business.

8 years ago

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Sheldon Temple, TX

Worst insurance company ever . Says they cover certain things.. when it comes time they deny approval and refuse to contact me back. I have hep c . Witch always destroys your liver . Is highly contageous . But apparently my livers not damaged enough . Theyere going totaly against what every doctor wants to do to treat me.

8 years ago

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Kaitlin Windley Spring Creek, NV

Do NOT give them your information online... trust me, their quotes are outrageous.. you don't want this company .. next thing you know they are sending me my 900$ bill... When i called to get it sorted out I was hung up on, transferred and put on hold 3 times and never spoke to anyone. I have never been treated so poorly by any company.

8 years ago

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Andrew Stoner Mission, KS

Terrible customer service. If they don't have an answer for you, they'll drop your call and transfer you back to the main customer line without any warning. Also seems like they're incredibly new as we've had multiple issues with hospitals being able to submit bills to them even hospitals that are reported to be in-network by Ambetter.

8 years ago

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Kathleen Brown Mountain Home, AR

Still no welcome package. Can't look up my anything on their website. Took my money quickly. This is a terrible company for anyone in Arkansas. I will be 65 in June & so happy to cancel this terrible excuse of a Health Insurance Company then. Do not use this company they just take your money. They wouldn't pay for anything except flu shot.

8 years ago

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Mark Chapman Saint John, IN

This company is horrible we have made 5 requests for insurance cards & details of the plans. Nothing is ever done the reps seem to not know the plans to be able to explain them Or help they just keep saying in tomorrows mail. Well tomorrow never get here.

8 years ago

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Melissa Heffernan Atlanta, GA

Bottom line I cannot get into see any Dr. I was given Drs names and numbers that are incorrect as well! Given the opportunity I would never choose Ambetter again! Even if other plans are more expensive go with them it is worth it!!

8 years ago

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Trey Noran Boulder City, NV

Run quick a scam company, NO ONE EXCEPTS THIS SCREWED UP INSURANCE. AND I MEAN NO ONE FROM DOCTORS TO PHARMACIES, SPECIALITY DOCTORS. I WANT MY MONEY BACK ASAP......WHICH IS ANOTHER PROBLEM AS THEY HAVE SO MANY COMPLAINTS YOU CAN'T GET THROUGH TO A CUSTOMER SERVICE REP. AS I WAITED 3 HR ON HOLD THEN HUNG UP!!

8 years ago

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Roberto Miami Beach, FL

More than a month I have paid my first insurance installment, quite expensive I may add, AND I STILL DON'T HAVE A PCP!!! These people will not answer calls, respond to emails and they won't even message you back within your own account. They take your money, rob you, and leave you for dead.

8 years ago

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Jack Austin, TX

Their website has over 20 Otolaryngologists listed. None of them accept Ambetter. I called to find a provider and after a 30 minute wait was told that they can't get any info from their system. I asked to escalate and was told they would get me to someone. After 10 minutes of dead air they disconnected the line.

8 years ago

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Ian Katz Roanoke, TX

This company is the worst insurance company i have ever had the unfortunate please to deal with. The customer service reps are arrogant, they cover nothing and won't even let me cancel my policy. They juts continue to bill me while they deny every single claim I have made. Thanks Obama! I would give zero stars if it was an option.

8 years ago

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Veronica Morales Cicero, IL

THIS IS BY FAR THE WORST COMPANY EVER! VERY UNPROFESSIONAL & they need a prior authorization for every single thing. They were extremely rude to my doctor when she was trying to get me approved for a medication that I need. Their plans suck as well! They deserve a -0. Im so glad I finally was able to get rid of them.

8 years ago

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ziggy Chicago, IL

This is a SCAM! In just a week they already made 2 deductions on my checking account. When I try to contact them nobody is anwering my phone call, and I've been calling them for 2 days now and still no answer. I also been to 5 doctors all of them did not accept this bogus health insurance because they never heard about this insurance.

8 years ago

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G.Mostafa Columbus, GA

They have the absolute worst customer service I have ever come in contact with, you can't even get someone to answer the most simple questions. They just transfer you around and everyone says the same thing and then you get hung up on.

8 years ago

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Ryan Auburn, WA

BUYER BEWARE. As you go shopping for a plan for next year beware that the silver plans are a joke. Its basically a catastrophic plan in a silver coat. If you go to the ER you will have to pay the entire deductible of around $6500 before they start paying a dime. Don't say you weren't warned.

8 years ago

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MVK Riverview, FL

Only use them as a very last resort. They do not offer any providers on their plan, website is inaccurate and the customer service is nonexistent. Very uncomfortable with the providers and Ambetter with the lack of knowledge they have.

8 years ago

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Pix Smith Arlington, TX

Terrible record keeping, intentionally drags their feet adding new providers. Mine has been waiting on them for over a year, and they keep saying, "30 days." Coupled with deceptive practices and advertising, as well as pricing to force other carriers out of the market, these folks ought to be first one jailed for fraudulent behavior.

8 years ago

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Kayla Fort Worth, TX

DO NOT BUY. It is a sham, no one takes it and they refuse to give you a doctor that is remotely close to you. I live in a major US city and they assigned me two different PCPs in smaller towns 45-60 minutes away from where I live. I live literally 1 mile from the city's "hospital district".

8 years ago

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William Sayer Auburn, WA

Do not recommend this company to anyone. They don't contract with any emergency Physicians which means they don't have to pay the bill. Then they offer to file a grievance which as I was told " basically just notes that you are unhappy with how the situation was handled.". I wouldn't let anybody I care about elect to get treated like this.

9 years ago

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Shirley

I had a mammogram as part of my annual physical in February. A mammogram is a covered service to be paid at 100% based on their PPO rates. My mammogram provider was on their PPO list. Now they are denying the claim based on I received the service out of network without preauthorization and the bill was submitted late.

9 years ago

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Iris Avalos

I called for a quote , I spoke with an agent name Ramon, he asked a lot personal questions , and after that he offered me a policy for 600 .00 . I asked him if is for the whole year , he states no, a monthly rate. Extremely rude and giving me the run around. I regretted calling this people, waste.

9 years ago

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Pegi

Florida coverage is terrible! They give you a list of providers and then when you call it's either the wrong number or they don't accept the insurance. Avoid at all cost if you live in Florida… I'm just waiting till I can enroll in different coverage.

9 years ago

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Mary Mission, TX

I am member of your insurance and I hate it.....started paying for my insurance in January and now it is June and I have not gotten any of my diabetic medications approved by insurance....I have tried several other drugs like Invokanna X-r but I could not tolerate it....so I hate to say your insurance SUCKS!!!!

9 years ago

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teri clevenger

I agree with Mindy! The Healthcare Marketplace switched me over to Ambetter when I moved, telling me Sarasota Memorial Hospital and my primary doctor were both in-network......neither accept Ambetter ! Be aware the Marketplace does NOT have accurate info. (Sarasota Memorial Hospital, also, does NOT accept FL Blue Select plans).

9 years ago

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Reverend Christapher McDonnell Plano, TX

AmWorse insurance doesn't cover anything. They denied my daughter's ER visit, show 10 times more doctors than actually take their worthless "coverage", and those doctors have 2-3 month waiting periods. You're actually better off to pay the fine than get scammed by this company.

9 years ago