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Sportsman's Warehouse

Is This Your Business?
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85 User Reviews

3.5

Overall Score

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Author: Kalicia Bateman

LAST UPDATED: April 12th, 2022

Sportsman's Warehouse is an outdoor sporting goods retailer which operates in 18 states across the United States, including Alaska. Sportsman's Warehouse sells apparel and footwear as well as hunting gear, shooting gear, reloading items, camping gear, fishing essentials, boating products, and more. In addition to the store chains, Sportsman's Warehouse also has a website that is designed to provide a level of convenience to the average outdoor enthusiast.

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The Good

  • Ammunition Selection
  • Beginner Firearms

Sportsman's Warehouse has a large selection of ammunition for guns of all kind; from airsoft pellets to hunting and self-defense cartridges. They sell guns that are cheap and friendly that customers can purchase to help their children who are starting to learn how to shoot as well. Ammunition may take a few days to get to a customer if it is being shipped, but there is ammunition in stock for most guns. Depending on the item, Sportsman's Warehouse may also include warranties on certain guns and other products.

Ammunition Selection

Sportsman's Warehouse sells just about every type of ammunition out there. It carries several different brands, ranging in prices to help with tight budgets. The sporting goods store offers handgun ammo, rimfire ammo, shotgun ammo, rifle ammo, and more for purchase. 

Beginner Firearms

The selection is a little more limited than other online sporting goods stores, which does help with first-time firearms owners. The Sportsman's Warehouse store does sell handguns, rifles, and shotgun products. There are also guns that are relatively inexpensive, giving customers the opportunity to test out different guns before committing to one that is expensive.

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The Bad

  • Limited Selection for First-Time Gun Owners
  • No Comparison Tool

There is not a comparison tool by which a customer can compare the guns they find in Sportsman's Warehouse's selection. Their gun and weapon selection is considered somewhat average compared to other online platforms, with 2/3 of its weapons choice being black powder guns, and the other 1/3 is of airsoft or air-powered guns. For the more experienced hunter, the selection may be a little disappointing.

Limited Selection for First-Time Gun Owners

While the limited selection may be ideal for a first-time gun owner, it won't necessarily be that way for experienced hunters or target shooters.

No Comparison Tool

Sportsman's Warehouse sells all sorts of outdoor products including camping gear, sporting goods, and more, meaning there are thousands to search through when trying to find the right gun or ammunition. Without a comparison tool, it can be difficult to limit search results and find the perfect gun.

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The Bottom Line

Since Sportsman's Warehouse is an outdoor sporting goods retailer, they do not focus the necessary attention to their firearms and ammunition department. Because of their lack of variety, and the actual number of guns that can be used for hunting and shooting, this store is very average or below average in supplying guns to those that are in need of them. If there is a store close by, it may be better to just go in to shop. If you are shopping strictly online, you may want to look elsewhere.

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User Reviews

Star Rating

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2.4

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85 Reviews

Review Breakdown

5 grade

25%

4 grade

8%

3 grade

1%

2 grade

8%

1 grade

58%

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Lanny Sanders Riverton, UT

I ordered a Girsan MC28 9mm with red dot laser from Sportsmans Warehouse on February 21, 2022. It was paid for online and I was instructed to pick it up at the store. I went to the store today, but I was told I can't have the gun because my driver license expires next week. My driver license is 100% legal and valid for another 5 days. I bought a gun from a different local store about 5 days ago with the very same driver license. There is no legal reason why I should be denied a gun that is already paid for, and these scumbag people are violating my second amendment rights, not to mention my civil rights. They don't know the first thing about the 9 mm pistol I purchased even though it is a common model, they know even less about what they have in their inventory, and they know absolutely nothing regarding current gun laws. They should be forced to stop selling any firearms until they can become familiar with current Federal and local laws, and pass a real test given by a real examiner. A gun store is really no place for uneducated, overweight, toothless, rednecks- strike that- its sadly all too common. The Sportsmans web site is pure garbage and will not allow any prior orders to be displayed. Overall, a horrible experience with these horrible people. They didn't just lose my business on this sale, they lost my business forever, and I promise to tell everyone I know about this.

4 years ago

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David Shipman Visalia, CA

Wow! I don't think I've ever had as rude or disinterested experience in a major store, EVER. I came in the Visalia, CA store and went to the firearms counter. There were four employees standing around talking with no customers at the desk. I approached one and advised I would like to buy ammo. She replied they were all in the case, pointed, and continued leaning on the register. I went to the aisle and could not find the caliber I was looking for. I came back, there were two employees now and no customers, and asked if any in stock and they advised me, "they're down close to the end toward the bottom of the shelves." I went back and found them only to find that the displays were locked. I went back, now there is only one employee. I asked, "you need to come unlock the case?" to which he replied, "yes!" Me staring with an irritated look, "can you?" No, he replied, I'm the only one here. You'll have to wait until someone else comes back. After a couple of minutes, "Can you call someone?" No, there's no one here, only me. Probably be about 15 minutes before someone else gets here. I turned around and walked out only to see the other lady getting off shift. Never will I go back to this store. Idiots!

4 years ago

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Sam M Bozeman, MT

Website says open until 9 PM . Showed up at 8:01 PM, employee was locking door. Customers were still in store finishing their shopping. I just needed bait for fishing tomorrow. Store employee said sorry, closed. I said, can't I just run back and grab some bait? She said no, come back at 9 AM tomorrow. I said that won't work, as I am leaving at 5 AM. She said no. Piss poor customer service in my opinion. If the website said closed at 8 PM, I would have a little more understanding. But in this case I don't. Only reason Bozeman store is still open is because of the number of people in this area that need outdoor gear. I will no longer darken their doorstep. And I have spent many thousands of dollars there.

4 years ago

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scott mansfield Mapleton, UT

I ordered online for pick - up same day the item was in stock, I went to pick it up they said if you didn't get an email it's not ready, this was 20 minutes before they closed I needed the item for an event the next morning, I told them I needed the item I can see you have one on the shelf I just wanted to get it and go but the clerk did not how to make that happen and was nice but just said they could not do that, I started asking questions like why not? can you just return it and sell me this one and a manager came over started talking down to me saying they can't do nothing without the email saying it's ready he wouldn't let me talk treated me like trash so I left pissed off. The next day I called Sportsman's they said oh sorry about that we will need to send one from our warehouse the transfer is on Sunday it will be there Monday it was Saturday the day of my event so I just bought another one at Al's Sporting goods who had a bunch in stock for $10 cheaper. Tuesday I have still received no email so I called they said it will ship from the warehouse on Sunday I said that is another week I could get it on Amazon in 2 days $20.00 cheaper the girl did not care she said that's the best they could do. So I was treated like crap everyone including them had it in stock they had my $270.00 and did not want to help me at all. CUSTOMER SERVICE IS DEAD! I will not be buying from them in the future

4 years ago

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Tina Huotari Hayward, WI

Horrible! Do NOT order from here! Placed an order for a jacket on 11/29 got confirmation my order was processed and expected delivery 12/9. Of course my account was immediately withdrawn from. 12/9 came and went no order, I checked my order status and discovered it was cancelled. When and why? I checked my emails and counted over 20 emails from them promoting other products and sales. No email about my order status or about it being cancelled. I called and was told the item was out of stock and it would take up to 30 days to refund my money. So to recap no jacket, no email alerting me to the out of stock status, and I have to wait for my refund. Horrible customer service! I was told nobody is available to process my refund, there was not a manager available to speak to. If I do not get my refund in will be taking further action. Do not trust this company, buyer beware!

4 years ago

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Dan Ursino Everett, WA

I purchased a .22 Ruger semi automatic. After filling out the paperwork needed and the 10 day waiting period ( Washington State laws) I was called by the store to come and pick her up. First off the sales rep asked me for my Drivers liscense and then he walked away with it to the back room. I do not like my ID to be taken away and not in my visual presence. He than came back with the rifle. Going through the continuing paperwork. that took 40 minutes to complete because previous sales rep did not do the correct paperwork causing the sales team to do extra steps to finish. After all was said and done I paid my penny to finish the lay away sale. I also purchased some ammo and clips for this rifle. When I saw the final charge I notice an $18.00 Washington state background fee was added on my purchase. Sales rep stated that is what they ( Sportsman Warehouse) charges for the paper work for the background check. Now I have purchased guns before at other establishments. that require background checks never have I seen a fee by that establishment for the paperwork. All in all I left with a feeling of poor customer service and a feeling of inept sales reps. Things that this company must consider is 1. Never leave with someone's ID do all the paperwork needed with the ID in sight at all times. 2. Fill the paperwork out correctly so no " extra steps needed" 3. If you are going to charge a fee for the paperwork needed in a background check, then be upfront with your customers. Will I ever buy a firearm again at your store. Unlikely to say the least.

4 years ago

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Kev Spokane, WA

Ordered a handgun,at the end of the order it gave me the order number and also said I would be E-mailed when it ships.Never got 1 email in regards to the order but every day I get 2-4 emails regarding ads.I called the store(Spokane Valley) and spoke to Larkin the gun dept. manager and said I have gotten no email but when I called they said it shipped and should be in the store.Larkin told me if it was delivered to the store someone would have called me.I said,so are you saying you wont take the time to check for me?He kinda sounded irritated but reluctantly went to look.It was there, talk about eating crow. Wa. State there is a 10 day waiting period for handgun but store policy is if no proceed on background check no gun.The recording says if the NICS report comes in they will call lmfa ya hold my breath.I will call today and ask about it ,it is day 11 I may get my $ back or dispute at my bank if they screw with me and buy a gun elsewhere.One thing for sure,I am avoiding sportsmans from here on out unless something changes.

5 years ago

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Justin Centeno Sr. Fresno, CA

I had a online cancellation back in March I was told that I would get a refund on the same way I purchased the gun however my debit card was stolen and so I ordered a new debit card I called my bank carrier and they informed me that I must inform Sportsman's Warehouse that I have a new debit card Sportsman's Warehouse said as long as it's the same account I was good that was not the case I specifically called them and said I need to give you my new debit card information and they told me that they did not need it so here we are six weeks later and three emails later promising me a refund and I'm still waiting horrible service horrible communication would never shop there ever again

5 years ago

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Kendall Nicholson Murfreesboro, TN

This store is very disoriented and the employees ack like they couldn't find anything regarding my purchase online. I had to keep calling and calling i kept getting put on hold and hung up on because they knew it was me about my order because they hung up on me so many times. There communication is terible I had order some and they sent me a email saying my order was ready for pick up and i had drove all the way up there to get my item and they told me they couldnt find my order in the systems that it probably hasnt shipped out yet so he ask for my order number and proof because he thought i was lying so i showed him proof and he told me it may still be pending give it a week or so i wait a couple more days because they told me it was delayed cause of covid 19 so i called back on a Monday which was the next week they told me that it still says the same thing then.the dude said he call ups and said they never got the truck with my item on it do to the corona virus and that warehouse was closed so i my question is they are getting over because they are not notifying the customers on.how really long its gonna take to get there item i still haven't recieved my order and i placed it on Aprill 25 so i called and cancelled it and the lady told me i would recieve a email saying its canceled the next day i haven't recieved anything there customer service is very poor and its hard to get them to communicate with me if i was you i wouldnt order anything online from this store because they may have recieved my item and sold it to someone that came in the store and making me wait till there new inventory comes in till they give me my order that should have already been there because you dont legally own the fire arm untill you sign the paper work so there for they could have sold it to anyone because i just order purchase it to come to that store but they do not do paperwork online for your item that you purchase so your paying for something that they can do anything with when it arrives

6 years ago

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daryl bauer Shelbyville, TN

Ok let me start by saying my first instore firearm purchase was fantastic ! I was impressed with the varied selection of arms ,ammo , accessories along with fishing and camping . I thought to myself these folks have it together ! Boy was I ever wrong ! on 3 7 20 i received a Sportsman's email and in that e mail was the kel tec p17 22 pistol on sale , I ordered two for my twin Grandsons birthday presents , a week went by another e mail that the pistols were ready for pick up at the Murfreesboro store , 125 miles one way only to find out that only 1 shipped and was at the store ! After talking to the gun manager he told me he didn't know what happened to the second pistol but would find out , he also said he would make sure i didn't waste the trip ! So a week goes by I call the manager this time he tells me the pistol was shipped from a different store and would arrive in a few days , 5 days later call again talk to manager , this time the pistol has been shipped from a closed store out in vegas ! I email customer service the rep e mailed she would find out and get right back 4 days later this time i call the operator tells me their { sw } is aware of my problem and rep would be in contact , 2 days another e mail this time she tells me she would check into what happened , 4 days another e mail she tells me there are no pistols to be had and didn't know when kel tec would make and ship , i told her I would gladly wait until 7 25 20 and that i would stay in contact , month goes by another e mail form letter this time SW has canceled my order for the second kel tec and refunded my money ! Now let me explain I ordered these before the world went corona crazy , there were no limits ! which means that someone in the SW chain made the decision to short my order and sell my second kel tec to someone else ! nowhere on the add were there any limits ! And i was willing to wait until 7 25 20 for the second kel tec . I'm very disappointed with SW ! No customer care ! total lack of communication ! No one knows anything about anything ! I will not recommend them for anything ! I give SW a zero !

6 years ago

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Erick Nordmo Mill City, OR

Ordered 5 sweatshirts on Cyber Monday, orders were confirmed, tracking details provided couple of days later. One day before packages were supposed to arrive I get an email notice saying one of the Sweatshirts was out of stock and they couldn't send it. After estimated date of arrival I get another notice that another one of the shirts was out of stock and couldn't be shipped. I received 2 packages, each with one sweatshirt yet was billed for 3. Had to turn it over to Paypal as a claim as their offer of refunding the sweatshirt did not take place in time not to escalate to a claim. Will not ever buy from them online again, its not worth the hassle.

6 years ago

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Ed

Ordered hunting boots after receiving an email ad from them that they were on sale. Booked the order and received confirmation of delivery date. Got an email that they were out of stock and my credit card was not charged. Nothing said to honor the price so I complained to customer service and asked when I would get the boots as the sale price. Got an email back saying sorry and here is a coupon for 10% off your next purchase. My friends also ordered the same boot and all got out of stock notices. NO rain checks or offering to honor their add. DON'T bother ordering their sale stuff they won't deliver.

6 years ago

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John C Beacham Nampa, ID

I am extremely disappointed. I ordered 3 rynoskin shirts I on Dec 2. There was no indication that they were out of stock when I ordered and of course my credit card was charged. On Dec 4 I recieved an email that one of the shirts was out of stock. I emailed them immediately to see if the other 2 were shipp with no replyafter 10 hours I had put my phone number and email on this communication. I only found out the other 2 were not shipped when I searched the traking order late in the day Dec 4. there was no contact with me whatsoever about the other 2 shirts being out of stock.. Very poor customer service and very poor website information. Don't trust their website that they have the item.

6 years ago

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Arlen Kessler Helena, MT

I ordered a Burris Veracity scope with a free fullfield scope from the online website. The products were shown in stock and would ship and be delivered in less than a week. A few days later, I received an email cancelling the order! No explanation......I emailed the Company asking why the sale was cancelled? The product was still showing in stock. They did nothing.....did not respond. I have been a "loyalty" customer for years purchasing a rather huge amount of sporting goods from them. Last year I had over $150.00 in rewards accumulated representing $15,000 in purchases and wished to use them towards a purchase. "Sorry" they said, your rewards have expired and are gone. I continued to shop at Sportsman Warehouse. So, I emailed them again, and after no response I am finally realizing how they feel about their customers. All I wanted was for them to say they were sorry and the item was out of stock. Not that difficult. Fortunately for me there are other Sporting goods stores out there that will get my business from now on. Also, I attempted to write an honest review on their website......it would not let me complete the review. I wonder why that is??? Shop with caution.

7 years ago

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Alex Mackiel Lake Elmo, MN

From Sportsman's Warehouse online, I ordered a Camp Chef DLX grill priced on sale at $499.99 on Friday, May 18, 2018 at 20:34 central time. I had received a 10% off coupon for signing up for their email list. I put entered the coupon code at check in and it took $50 off the $499.99 grill that was on sale. I paid for the item and noticed the $50 did not come off and was charged the full amount plus shipping. I called customer service Saturday morning when they opened at 9:00 am. Told me that the coupon code could not be combined with the sale price and it was too late to cancel the transaction, give me a break. I was told that the coupon states that offers could not be combined and I stated how am I supposed to know that a sale price is considered an offer and why did the website originally take off the 10% = $50. I have a screenshot of this and I was just dismissed. I also asked for the manager to call me the next business day, Monday. I got a call from the same customer service rep and said once again that I cannot combine offers and I asked for a manager and was transferred to Tanner. Tanner also stated that there is nothing that can be done. I can find the grill cheaper than what I was charged locally and I will never do business with Sportsman's Warehouse and will not recommend them. Their website takes a discount and when you pay, they charge you the full amount without discount. This is wrong. I have screenshots proving what I have stated here.

8 years ago

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Larry Roles Nampa, ID

Well, After waiting for more then 3 months to buy a Vortex rifle scope from Sportsman Warehouse I have decided to post this so others do not have to go through what I did. I received a great Gift card for Christmas for Sportsman warehouse. I went to the store looking to buy a Vortex Diamond back 4 x 16 scope with my gift card. The counter person told be they were currently out, but would have some in on Friday. Well, Friday never came. After 3 months, I complained to the store manager and got the boiler plate excuse. He told me they were on back order, and that Vortex just was not shipping what they order... I had a real issue with that, so I decided to find out what was going on. I called Vortex, and found out that Sportsman was not paying there bill to Vortex, and that is why they were not shipping to Sportsman. The store manager lied to me, and after checking every Wednesday and still not getting the scope I found the scope at another store. Sportsman warehouse closed several years ago due to not serving customers needs, and they are right back at it again. They use to be a nice sporting goods store that sold clothes, now they are a clothes store that sell sporting goods. More then 60% of there floor space is clothes... Hummmm! I say greed is taking them down again, and no one is serving customers. Don't get caught up in this with them. Larry in Nampa, Id.

8 years ago

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Peggy Laush Maple Valley, WA

I bought a gun and had to wait 30 days for the background check. After 2 weeks I started calling to ask what the hold up was. Every time i was told they would find out and call me back. No one returned my call, and the manager Brittany hung up on twice on me. The day before it expires forcing me to redo my background check, i found out from my local police that they never recieved a fax from them to do the check. They gave me a bogus corporate number to call and complain. DO NOT WASTE YOUR TIME OR MONEY

4 years ago

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Paul Caltagirone Seattle, WA

This review reflects the customer service at the Vancouver Washington location. I waited at the gun counter for two hours to process a handgun purchase. I then waited 3 weeks for the background check. I was contacted by the store informing me that the check was could pick up my purchase. When I arrived I had to wait over 2 hours before a clerk was free to assist me. This is beyond ridiculous and extremely frustrating. I doubt I will ever purchase from them again. I would rather make the extended trip to another town then willingly experience this again.

4 years ago

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Mike R Tolleson, AZ

They emailed to me a "10% Off Your Next Purchase" coupon. I tried to use it 5 days later and it didn't work. I contacted their Customer Service about it and they said the coupon doesn't work on the item I wanted to buy. However, their Coupon listed NO restrictions or exclusions! Shady business practices & unethical in my opinion. I will shop elsewhere.

4 years ago

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Paul Lenz Sugar City, ID

Called about jerky seasoning mix one name in particular that I am not going to reveal. Asked if they had it in stock because there website says it was checking first because it’s an hour drive to their store for me. Yep we have that brand I ask are you sure double check yes we do. Hour drive enter the store and nope no dice. Spoke with several employees about it and sorry but did you call first? Oh my hell are you kidding me. Complete waste of my time I’ve spent thousands in that store but sorry doesn’t cut it. I’ll be taking my business elsewhere.

4 years ago

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Robert Eltzroth Atlanta, GA

Ordered a firearm. Said the item was shipped. I go to the ffl dealer and they have not received it. Contacted customer service they couldn’t tell me nothing. I called the store that shipped it. And they couldn’t provide a tracking #. Said it was emailed (which is was not) asked to speak to a manager. Was on hold for 20 minutes still nothing! So I hung up. Will not give them anymore business.

4 years ago

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Ty W Chicago, IL

Do not order online from sportsman's warehouse they will not ship to your local FFL unless the FFL is a direct dealer from them after reading Their website it states nothing about shipping only to a direct dealer through them. I would find out the closest Direct FFL to you before placing online order online.the refund could take weeks. Very bad business

4 years ago

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Harry Plopper Seattle, WA

I've never been in any Sportsman's Warehouse in the state of Washington that has been fully stocked. Product availability is hit and miss and product lines change like as fast as we change our underwear. Buyers in my experience have no foresight and upper management is arrogant and incompetent. It's no wonder this place is floundering and sold out to Bass Pro. Management makes a quick buck and BP runs what's left into the ground. (I worked there for 3 years)

5 years ago Edited September 14, 2021

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Pax Portland, OR

Placing orders for firearms are the worst thing you can do with these guys, first they shipped my order across state lines to the wrong store, they have returned no calls even though it’s open. When it finally made it to my state they refused to give it to me because the receiving clerk called out sick, nobody attempted to do that job before I guess. On top of everything the gun counter guy was acting like it was all my fault. Good luck with the future SW, you’re not the only option anymore.

6 years ago

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David brown Rochester, NY

Two months ago bought a pair of boots for $200 cable ties instead of leases one of the cables broke sportsman warehouse refused to return or replace the boot because their policy for returns is 30 days never again will I spend money at that store and if you’re all smart you stay away I am only giving them one star only because their site is making me put in something

6 years ago

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Ben Gubler Salt Lake City, UT

In the past I have had my arrows cut at sportsman's Warehouse and there has never been a fee, well today I go get them cut and he brings my arrows back with a labor ticket of a dollar per arrow! I had 24 arrows cut and no warning of a charge. I paid the 25 and change after tax, but there are too many good sporting goods stores around for me to return. And FYI Scheels still cuts arrows free of charge.

6 years ago

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Bob Brownsville, PA

I went to two locations looking for a sale product advertised in flyers and listed as in stock on website and they did not have product at either location. I spoke to manager at both locations and got a sorry for your luck answer and confusion. Gotta love it. I filed a complaint with sportsman’s warehouse site and response was they told me how to unsubscribe to their emailed sales notifications. Don’t care about customers so I won’t be giving them my business.

6 years ago

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Rebecca Kernersville, NC

Bought Aguila ammunition from sportsman wearhouse in Greensboro, NC 12/26/19. Ammunition malfunction on three different AR-15s (Colt, Sig, Daniel defense) and we notified the Sportsman’s wearhouse and they did nothing to refund us the $110 for the ammunition nor offered to replace with better quality ammunition. Less then 20 rounds was used in the box. Brand new.

6 years ago

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Dan Moody Saranac, MI

Was in the Lansing Michigan store and will never return. 3 clerks behind the gun counter no customers and none would offer to help until I initiated the conversation. I ask a question and the response was nope. As the clerk walked away he turned back and said anymore questions? There are much better places that would love to earn your business. To bad I was hoping for something better.

6 years ago

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helloolleh Chico, CA

Purchased online some lead shot. Went to local store to pick it up. Staff was very very slow and somewhat indifferent to me. Got tired of waiting for a "can I help you" or "are you waiting for something" and left after 25 minutes of waiting. Will have to go back again and try to get the item I paid for already that the store has in their possession.

7 years ago

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Enrique Reno, NV

Reno Nv,I purchase a hangun glock 20 new ,wen home check the gun and the ejector was damage wen back to the store one hour later ,realy bad costomer service,they said theh can't do nothing need to come next to talk to the manager, next day gun manager said he have two options send the gun to fixed need to waith 4 weeks or talk to store manager next day is like to flip a coin i dont know what she will said,next day talk to store manager and she said is nothing she can do ,they sucks,I was buying all my guns and ammo there,not anymore

7 years ago

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Clayton Shultz Bremerton, WA

The Silverdale Washington store has the worst customer service. they act like they don't even care about the customer and they have very little knowledge base of the products they are trying to sell. recently I tried to purchase an item and when it rang up at a different price than was clearly marked on the product they refused to sell it to me at the marked price.

7 years ago

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KC Kristen Kansas City, MO

NOT A TRUSTWORTHY SOURCE FOR GOODS! The "website incorrectly listed the item"? Really? What about the person responsible for inputting the data on the website? The classic BAIT AND SWITCH! Buyer beware! If you don't have the product in stock - take it off the site. It's pretty simple. Don't ship me a substitute and then act as if I am wrong to question it.

7 years ago

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Andy Engelhardt Palatine, IL

I tried to order a bolt action rifle from a sportsman's warehouse location and was told that it was the company policy was that they would not ship ANY firearm to Illinois. I explained that there are no restrictions on bolt action rifles but was told that they would not do it. Its unfortunate that a company such as theirs chooses to knuckle under to perceived issues in another state instead of standing up for the 2nd amendment rights of law abiding sportsmen. I will not be dealing with them for any items in the future and I urge others to join my boycott.

8 years ago

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Erik Henriksen Anchorage, AK

Very poor customer service from the main manager! The weapon departement people should get 5 stars for their good service. But the manager is terrible. She did nothing impressive today to solve the case regarding wrong ammunition. Get a smile on, at least! Greetings from a Norwegian.

4 years ago

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Jeff Fenn Corona, CA

If I could give zero stars I would I bought a pair of base layer thermals unopened with the receipt still in the bag less than a week old and they wouldn't return them. I'm an avid hunter but they will not see any more of my money I guess I will go to REI from now on.

4 years ago

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Lasean Ford Chicago, IL

The worst sports store ever!!! I purchased a rod for $80, it was defective and didn’t work. Called customer service and was told to send the item back or take $20. I shop online for convenience me going to Ups is not convenient! The manager Desiree was rude and not empathetic. Stay away from this company!!!!

4 years ago

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Larry Scott Truckee, CA

Purchased an item via their website. An error on their website was going to ship my merchandise to the wrong store. I immediately canceled the order. The charge to my bank account was instantaneous, but the refund takes 3-5 business days. What a terrible company!

4 years ago

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PT Danson Vallejo, CA

I bought two guns and then had a rude employee so I returned a purchase. Now I cannot buy guns. I get rejected buy the background check now. Its something the angry employee did to my account. I purchased TWO guns before this Bull. How do I fix this?

5 years ago

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Ken Chico, CA

Would not take my water bill with my name and address on it as proof of residency b/c it also has my wife's name on the bill. Said I had to have something with just my name on it. I drove across town and purchased the gun from another dealer w/o any question.

6 years ago

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Troy Brown Opelika, AL

Cyber Sell says the gun was $139.99 when you click to order it changes the price. Customer Service says that it must have been a mistake on their site but we must pay the other listed price for the gun because they have no way of changing it. Have contacted the store and they will not honor that advertisement from you all. This is Fraud!!!!

7 years ago

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David

I got a pocket knife for x mas.It was broken so I tuck it in manger said if they could not resale it they didn't want it back! Wouldn't even help send back. WENT TO BLACK BIRD they help me .NEVER GO BACK TO SPORTSMAN. DAVID Medford oregon.!

9 years ago

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Jim cock Williamstown, NJ

Ordered a couple of small packs of fishing jigs Waited almost 3 weeks for items to come in ,I could have shipped any package across the country east coast to west coast 4 times within the same time frame ...... not good!

6 years ago

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A PRETORIUS

The manager at the Palms, Vanderbijlpark is a huge liaibility to this company. He is arrogant, rude and unprofessional to say the least. The staff are all very helpful and friendly but the Manager is a disgrace.

7 years ago

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Don'tReviewUntilSecondOrder John Day, OR

I been disappointed once buy a gun off sportsman’s and not been contacted when to pick it and what do you know it happened again customer survive sucks.

5 years ago

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April Jones Tremonton, UT

We went in to purchase a gun, and stood there for 15 minutes without even being helped and so were not even able to look at the options of gums they had. Was not impressed.

6 years ago

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Cfish West Jordan, UT

I have never had such worst customer service ever! They actively turned me away from buying a bow since he didn't know where they put them

6 years ago

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Mike C. Boynton Beach, FL

Purchased a pistol and paid by card. 5 days later was called and told gun out of stock, order canceled and refund coming!

6 years ago

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DeAndre God Saves Bremerton, WA

Worst place to buy a firearm they will judge u and refuse u even if you are legally legit worst customer service ever

6 years ago Edited September 14, 2021

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