GiftTree

• Available Gift Baskets
• Filter by Price, Occasion, and Gift Type
• Place an Online Order 24/7
• Extensive FAQ

Available Gift Baskets

GiftTree offers plenty of basket options for consumers — no matter the occasion. 

Customers can choose from the following options:

• Gift Baskets
• Wine Gift Baskets
• Champagne Gift Baskets
• Fruit Gift Baskets
• Personalized Gifts
• Business Gifts
• Flower Bouquets
• Cheese and Charcuterie
• Wine and Champagne Crates
• Gift Towers

Depending on the type of basket ordered, the contents will vary. However, customers can expect that a fruit basket will contain fresh fruit that was "picked and arranged by hand." 

Wine baskets generally have wine, wine glasses, chocolate, and a complimentary note card with a personal message. 

Filter by Price, Occasion, and Gift Type

GiftTree has so many options that it can be a little overwhelming for consumers. To make it easier, consumers can narrow down their choices by selecting a filter. The filter allows customers to shop by price, occasion, and gift type. 

Filtering the baskets by price is simple; customers can select from the following options:

• Gifts Under $50
• Gifts $50–$100
• Gifts $100–$200
• Gifts Over $200

Filtering baskets by occasion is also fairly simple; customers can choose from the following occasions:

• Birthday
• Thank You
• Congratulations
• Anniversary
• Get Well
• New Baby
• Sympathy

Customers can also order gift baskets based on holidays, such as Mother’s Day, Easter, Christmas, and more. 

Place an Online Order 24/7

Consumers can order a GiftTree gift basket 24/7. 

If a customer orders a flower or balloon basket before 2:00 p.m. (Monday–Friday) in the recipient's time zone, they can get same-day delivery. 

For a Saturday delivery, customers will need to place their order by 12:00 p.m. in the recipient's time zone the Friday before. 

Sunday delivery is available in most areas if the order is placed before 12:00 p.m. (recipient's time zone) the Friday before. If GiftTree cannot fulfill the Sunday order, the company will contact customers by phone or email and arrange an alternative delivery date. 

Orders placed after 2:00 p.m. (recipient's time zone) will be delivered the next available day.
 
Keep in mind that fruit baskets are not available for Sunday delivery. 

Extensive FAQ

GiftTree's frequently asked questions page is full of helpful information. The company does its best to answer each question thoroughly and include all the details. This is especially helpful to customers who don't want to or don't have time to call or email the company to ask questions. 

• Common Complaints
• Shipping Limitations
• Returns
• Service Charge
• Limited Customer Service Hours

Common Complaints

The most common complaints against GiftTree have to do with the company not delivering their products on the expected delivery date and the baskets not looking like what was initially ordered. 

While GiftTree does warn customers about both of these things on the website, it is frustrating for customers to order something and not have it arrive on time and not look as they expected it too. Several customers also complained that GiftTree's customer service team often knew little about why the products weren’t reaching the recipients and offered no solutions.  

Shipping Limitations

While GiftTree tries to get all baskets out and delivered by their specified delivery date, that doesn't always happen. The company explains, "Ground shipping* does not ensure delivery on a specific date. It can take up to seven business days to deliver your gift depending on the destination and time of year (delivery times during the holiday season are typically longer)."

Customers will need to select two-day or three-day shipping to ensure their delivery is delivered by the end of the selected date. Gift Tree warns customers that they'll need to choose Overnight Delivery via UPS or FedEx in their shopping cart to guarantee a specific delivery date. 

Returns and Substitutions

Customers cannot return fresh products (flowers, fruit, plants, balloons, trees, and fresh food gift baskets), perishable, personalized, and fragile items. If a product doesn't meet expectations, all products are covered by the GiftTree Guarantee.

Consumers should also know that GiftTree makes an effort to ensure that its products resemble the ones featured on the website. However, depending on the growing season, it is not always possible. In rural areas of the United States, particular flowers (exotic or tropical) may not be available. Keep in mind that the website states that "GiftTree reserves the right to substitute flowers of like color, appearance, and value."

Service Charge

The flower, balloon, and fruit baskets include a service charge fee — this is the same as the delivery fee. Customers should be aware that any additional fees or charges will depend on the gift basket. 

The service charge per item for balloon bouquets and floral arrangements is $17.95. The service charge per item for fruit baskets is $19.95.

Limited Customer Service Hours

While customers can order a gift basket online 24/7, GiftTree's customer service line is only available Monday through Friday from 6:00 a.m. to 5:00 p.m. (PST). This is slightly inconvenient as not all customers will be able to call within these hours.

Additionally, if a customer wants to order a gift basket over the phone, they will have to call within the given customer service time frame. 

GiftTree is also closed on weekends and on New Year's Day, Easter, 4th of July, Thanksgiving, and Christmas Day.