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Field Nation

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2.9

Overall Score

Author: Jenna Vasquez

LAST UPDATED: January 13th, 2022

Field Nation is the world's most active Field Service Marketplace and software solution that connects companies and service professionals to get work done.

Back in 2008, founder and CEO, Mynul Khan, saw a significant shift in the workforce. Instead of hiring permanent employees, companies were using contractors — and the companies’ full-time employees were seeking out more flexible work opportunities. In order to aid in this cultural change, Khan designed a company that made it easier for companies and independent contractors to connect.

Top Ranked Companies

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The Good

  • Industries Served
  • Over 20,000 Work Orders per Week

Industries Served

Field Nation supports IT service industries throughout the nation, and its marketplace includes thousands of qualified service providers. Business owners no longer have to worry about where they're going to find a qualified service technician; with Field Nation, they have access to over 100,000 technicians across the country.

Field Nation can connect companies to service technicians in the following industries:

  • ATM machines
  • Audio visual
  • Alarm and security
  • Desktop and laptop
  • Electricians
  • Fiber optic cabling
  • Kiosk
  • Low voltage cabling
  • Merchandising resets
  • Networking
  • Point of sale
  • Printer
  • Servers
  • Retail fixtures and displays
  • Telecom

Over 20,000 Work Orders per Week

Field Nation boasts posting thousands of work orders daily, which is great for service providers looking to do some contract work. To get started, freelancers will have to create a free profile and start applying for jobs, which is also free.

Another unique aspect of Field Nation's marketplace is the fact that users have an opportunity to build credibility within the marketplace. Users who complete a job promptly and thoroughly will increase their ratings — and higher ratings generally equal more contracts.

Field Nation also allows contractors to search for the types of jobs that fit their unique experience, salary requirements, and location.

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The Bad

  • Field Nation Fees
  • Reviews

Field Nation Fees

While it is free to sign up and apply for jobs, many independent contractors may skip over the fine print and not realize that Field Nation charges several fees. First, Field Nation will charge service providers a fee for the access and use of the platform. This fee is deducted from the amounts payable to the contractor by a buyer for the services performed. The fee will be up to 10 percent of the total amount payable.

Second, Field Nation charges a General Liability Insurance Fee, which is deducted directly from the total amount payable (this fee is charged if the contractor doesn't have a current certificate of insurance uploaded in their profile).

Last, if a company (or Field Nation) requires a service provider to have a Workers' Compensation or Occupational Accident Insurance to perform a work order, Field Nation will charge a Trust and Safety Fee, which is deducted from the total amount payable.

Reviews

The majority of the reviews left on BestCompany.com are not favorable for Field Nation. There are several complaints against the company for the 10 percent service charge fee, and several contractors stated that they were not paid in full for their services, and Field Nation did nothing to penalize these companies.

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The Bottom Line

Since 2008, Field Nation has striven to make it easier for companies and independent workers to connect. The company boasts having access to over 100,000 IT service specialists, sending out thousands of work orders each week, and having exceptional customer service. However, many of the reviews left on BestCompany.com tell a different tale.

There are several complaints against the company's 10 percent service fee — plus service providers will need to worry about the General Liability Insurance Fee and the Trust and Safety Fee. And there are a few complaints of service providers not being paid in full and Field Nation not correcting the issue.

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Star Rating

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1.7

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28 Reviews

Review Breakdown

5 grade

7%

4 grade

4%

3 grade

7%

2 grade

14%

1 grade

68%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Ron Badgerow Pigeon, MI

After completing over 1,000 work orders, for various companies on Field Nation, I can say it is a great place to find work. The only reason I cannot give them a 5-star rating, is that in the past four years, the platform itself has been very slow and unreliable. __________________________________________________________________________________ I have used my iPhone, Android phone, Samsung Tablet, laptop and desktop and see the pages loading slower and slower. The iPhone app works alright, it just doesn't offer all the features the website offers, to get the work orders uploaded, along with deliverables like pictures, videos or other documents. __________________________________________________________________________________ When a work order is posted, you have the option in most cases, to counter offer a higher amount. This is tricky, because if you're too high, you'll never see any work, too low and companies will be expecting you to work at that rate on all their work orders. Most will not pay mileage, so consider the distance. __________________________________________________________________________________ You'll need to print work orders, in most cases, so keep an extra black ink cartridge on hand and plenty of paper. Most companies allow phone pics of finished work orders, but some want the scanned Adobe PDF files and the pictures either titled or numbered __________________________________________________________________________________ Payment is quicker, if you can get the work orders closed out on days, prior to payout days (Tuesday & Friday), but some companies allow emailing them directly, to request payment quicker than it will state on the site. __________________________________________________________________________________ Investing in a portable, wireless printer may be needed, as work orders can be routed even while you're working. Of course Staples and other printing services are available, but will cost a lot in the long run. __________________________________________________________________________________ You'll most likely be packing up items to return, via FedEx, UPS etc. and this can add time and cost, so consider that when accepting the work. You may be instructed to dispose of items, but I'd suggest keeping the packaging materials like foam peanuts, bubble wrap and paper packing because these items can cost more than you think and free is always a good thing. __________________________________________________________________________________ Bottom line is, that you get out of this, what you put in. If you are not a great communicator, you'll probably get frustrated. Constant communication may involve getting texts and emails throughout early morning, the entire day and even late evening. Calls should be expected and getting right back to the company you're working for is also expected. __________________________________________________________________________________ After working on this platform for the past four years, I've taken jobs I'll never do again, been paid as late as over 30-days and as quick as 2 days. You eventually find what work you want, get the pay rate you are worth and things are good.

8 years ago Edited September 14, 2021