1800-FLOWERS

The only reason I granted a second star is because I’ve been the RECIPIENT of a 1800-flowers order and they were lovely. But my experience as a customer is 1 stars. I ordered flowers (thanksgiving themed) 3 weeks prior to the holiday for my boyfriend’s mom to put on her dinner table. I had them set to be delivered on Wednesday so there would be no issues, and to ensure she received the flowers before/by thanksgiving. When I got the email saying the order had been delivered, my boyfriend looked all around the property (3 apartment building) and did not see them anywhere. I confirmed the address and had him look again. When I got in touch with an agent, they told me they could redeliver on Friday the earliest. Who wants thanksgiving themed flowers AFTER thanksgiving?!??? So I declined their offer to redeliver, and nicely but firmly told them I would be getting a full refund, as now it is too late for me to find somewhere to deliver to her on the day of thanksgiving. So disappointed, as these were supposed to be a host gift in my absence this year. Now I won’t be there, and neither will the flowers I spent 60+ dollars on.

I originally placed my order for a bouquet of flowers to be sent to my mother's house the saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his american flag urn. I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not. At this point I was just over it and wanted a refund, thank goodness for the Customer Service Rep Shenelle. She was so nice and understanding about my frustration of three failed attempts and authorized me a full refund and a $20 coupon. Was very dissatisfied with my ordering experience, but was very pleased with Customer Service.

I ordered flower delivery yesterday for my Daughters birthday today. She was home all day today and never received her order. My first call to customer service at 7:40 pm said that the order was out for delivery and would be delivered by 8pm. I gave the benefit of the doubt that maybe the florist was running behind. By 9:30, still no order, and again I called...after 20 minutes on hold, I explained my issue to the representative who put me on hold to check the order...5 minutes later I was disconnected. My next call resulted in being disconnected after 15 minutes on hold before even getting to talk to a representative. My next try resulted in a woman telling me my order had been cancelled. When I pressured more, she checked and said a delivery attempt had been made, but no one was home, which is crap because I had been in touch with my Daughter all day and she never left the house. The woman said delivery would be made tomorrow (after paying extra for delivery today). I was told that I would be credited with 50'% off my order. In this time of the pandemic, when we can't share special days with our loved ones, a delivery like this is even more important. I'm very disappointed with how this whole situation turned out.

I purchased a large "Crimson Rose Bouquet" on 9 February. My order says, "Crimson Rose Bouquet - LG." However, a medium bouquet was delivered. I have pictures of the large boutique on the website, my order confirming I ordered the large bouquet, and a picture of the much smaller boutique that was delivered. I called customer support as soon as I received the picture from the recipient of the medium bouquet. Support told me that they could see my order said "large," but there was nothing that could do to resolve the issue. I asked to speak with a manager and was told I could not. When I ordered the large to be delivered before Valentine's Day, I expected the large to be delivered. Any errors with the order are outside my control, but directly in the control of the company. As a result, the recipient will not receive what I ordered in time for Valentine's Day. I am awaiting a response from the company.

Used them once to order a bouquet for my my now wife back when we were distanced. Although she loved the flowers the photo she sent to me of them came no where near what was advertised and what I thought I'd paid for. Better off calling a local shop to wherever you want flowers delivered and they'll put together a beautiful arrangement for half the cost.

I ordered my mom a bouquet from here on Mother's day. I spent almost $100, including delivery and I have to say, I wasn't that impressed. For the price I paid, the flowers came all wrapped up and not put together in an arrangement. Not being a florist, when I put the flowers into the vase, it didn't look anything like the photo advertised. It was pitiful at best. Since that experience, I have chosen other floral companies for arrangements. I personally don't think the flowers can hold up to the transit of being shipped across country.

The flowers have when wilted several times. The positive is they will refund your money. They also dont last as long as other flowers i have has delivered. Also the deliver is late sometimes so it does not arrive in the day it was intended to arrive.

Received 2 out of the 3 birthday gifts still waiting on the other 2 paid an additional fee for early delivery very - very frustrating and disappointed - not recommended would not use again. I will wait until 12 midnight to see if the delivery is finally completed. Amazingly disappointed

I have had good and not so good experiences. I think it just depends on the florist they happen to use. One order (for a funeral), flowers were lovely. An order for another occasion did not resemble what I had asked for and lasted only a couple days. Sorry, I think I will just call a local florist directly in the future

We used this service a couple times and when the flowers were received, it always seemed like 1/4 of the bouquet was already dead/dying. Extremely disappointing and has steered me from using them again.