LA Fitness
Is This Your Business?3.7
4.9
Overall Score
Author: Kalicia Bateman
LAST UPDATED: March 4th, 2022
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The Good
- Price and contracts
- Classes and trainers
- Equipment
- Other available amenities
Price and Contracts
LA Fitness offers different price options and contract lengths. If you sign up for a membership online through the website, the monthly fee is $34.99. If you're already a member and want to add family members, you have to pay $34.99/month (this also applies if you enroll online). Some customers report paying fees as much as $40/month. This is one of the few companies in the fitness industry that openly advertises its pricing online. We found this to be a huge plus, since customers want to know this information before talking to a representative or signing up. As far as LA Fitness's non-online membership pricing, information is not available.Classes and Trainers
Group Fitness classes are held throughout the day, many at no additional charge. The average number of classes offered is 21, and cover a wide range of workouts from Zumba to Hip Hop Fitness, to Boot Camp Conditioning. Here's the full list of LA Fitness's classes:- Aqua Fit
- Belly Dancing
- Body Works plus Abs
- Boot Camp Conditioning
- Cardio Jam
- Cycle
- Cycle Zone
- Hip Hop
- Kickbox Cardio
- Latin Heat
- Mat Pilates
- Power Circuit
- Senior Fit
- Silver Sneakers
- Step plus Abs
- Step Sculpt
- Tai Chi
- Total Body Conditioning
- Yoga
- Yoga Beat
- Zumba
Equipment
LA Fitness has state-of-the-art equipment and Cardio area. The staff keeps the machines clean. There are a lot of cardio machines but really lacks in the stair master machines. There are peak times like any other gym, but people seem to go in get their stuff done and leave. There isn't always an extreme long wait time for the machines, either.Other Available Amenities
Other amenities the gym offers include Indoor heated lap pool, whirlpool spa and saunas, racquetball, basketball (tournaments and leagues available), locker facilities, Kids Klub (babysitting), juice bar and Swim School. LA Fitness also has a Café where you can get a smoothie after a hard workout. Many of these amenities are common among both regional and national fitness centers-though, a few of the very upscale gyms do not cater to children or offer childcare services, which gives LA Fitness an advantage; however, there may be additional fees for some amenities depending on the LA Fitness location. That is a disadvantage for customers.The Bad
- Upfront fees
- Hidden fees
- Cleanliness
- Nutrition
Upfront Fees
At LA Fitness, initiation fees change according to what package customers sign up with. For example, if you sign up for a membership online your initiation fee is $99. Current members have to pay a $25 enrollment fee for family members to be added to the package. We found this to be a disadvantage since some fitness centers let you add at least one family member without paying additional enrollment fees.Hidden Fees
Although LA Fitness offers a low price for their new members signing up online, the small print states different pricing applies to Arkansas, Kentucky, Louisiana, New York, Ohio, South Carolina, Tennessee, Signature Clubs, and clubs in Canada. Also it costs $10 to freeze your membership account, so if you're relocating or need to stop using your membership for a while, you will be charged. We found this unfavorable, as some gyms don't charge this. Another hidden cost is having to pay extra for attending certain locations. Members have complained that they were told that their membership covered all LA Fitness locations only to find out that their membership did not cover Signature club locations. The additional cost is $5 per visit, or a one-time fee of $167 to make your membership valid at signature clubs.Cleanliness
Overall, minus a few locations, customers find LA Fitness to be a clean facility. A typical LA Fitness facility experience starts out with high ceilings, well-lit spaces, elbow room around the equipment, convenient parking, and new and well maintained equipment; however, over time, customers across the country say that the condition and cleanliness of the facilities go downhill. Things like AC, saunas, and machines break down and take a long time to get fixed. One customer reported roach sightings on two separate occasions, posting pictures online. It appears LA Fitness falls behind several gyms we reviewed that successfully maintaining higher cleanliness standards.Nutrition
There are no nutrition plans offered for customers, which lowers LA Fitness's rating in this area. We found several major gyms that offer a more holistic personal training program with both nutritional and exercise training.The Bottom Line
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Paula
The whole time I was having my consultation the person doing the consult kept looking out at what appeared to be the TV. He would ask me a question and while I was being very careful to be honest and express my desire to get healthier when answering his questions. I think he could have told what was going on on the television but not anything I was expressing. I believe the reason for this was he understood I had been having medical issues that caused me to loose my job and I told him I was on unemployment and st this time I wouldn't be able to pay for personal training. I think that was the only reason I was in there talking to him and he knew he would not be making a sell to me so my thoughts really weren't important to him. Don't get me wrong other than this , which I think is important, it's called active listening and should be used at all times, especially in his position, he was very nice. I just didn't feel my story was important at all.
9 years ago
edward reese Hyattsville, MD
Large gym with tons of recreational things to do with even better trainers. But, they use the free workout with a trainer to bait you into a year long contract unknowingly in a high stakes sales pitch because you're super tired and not thinking straight. i left the gym but no one ever told me my contract on the trainer was still active and continued to charge me for 6 months and made it even harder to get my money back which i didn't. I would never recommend them to anyone!
7 years ago
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Jed Orlob American Fork, UT
The gym I go to tried to sell me on getting a personal trainer.. not interested.. then when it comes to changing my plan only the manger could do that and she was never in.. also $50 a month..? I mean come on... also the drinking fountain is upstairs next to the locker room no other drinking fountain in the whole building.. definitely don’t like the service I’ve had so far. Not open till 5 am either which makes it packed at that time. Great gym equipment and locker rooms.
7 years ago
Katie Kearney Vienna, VA
I was a member of LA Fitness for a couple years. Prices were fair but our location was always so busy that you could not even complete a workout without waiting in a line for a machine. It was not a great experience and I felt like they were limited in some of their offerings. The functional training area was also so small that maybe only 3 people could comfortable workout in that room/area. After awhile I started to dislike going to our location so I ended up cancelling and going somewhere else. I am much happier now that I did.
7 years ago
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Rocio Diaz Tallahassee, FL
The facility is great and has a sauna, steam room, pool, gym, etc. Prices, however, are ridiculous and they have many hidden fees. Customer service is terrible and representatives will never stop calling you after you cancel your membership. Terrible customer service.
6 years ago
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Sara S Tallahassee, FL
I am giving this company 2 stars because when I went to one of their branches to sign up for a membership, they wanted to charge $200 or $300 in application fees along with their really high base monthly price. Their gyms are very nice but definitely not worth what you pay for. Look to other gyms such as title and crunch for a much better deal.
6 years ago
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SkylarPickens Gulfport, MS
I’ve been here once and it wasn’t a very pleasant experience. The staff was somewhat respectful but only when it was simple things. If you asked them if there were any towels left they got mad at me.
6 years ago
Cristine Gonzales Tallahassee, FL
The gym is nice but they just want to steal your money and make it really hard to cancel your membership. Way overpriced
5 years ago
Luis
Poor service. Only interested in getting new customers and care little about existing customers. Some of the fitness classes are too crowded.
7 years ago
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Christyan Bennett Metairie, LA
I had a membership in 2017 and did not enjoy it. The prices were ridiculous and they didn’t have much to offer. Most gyms would have several benefits but not this one.
6 years ago
