Name: Gold's Gym
Rating: 3.2

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Billy

Think very carefully before signing up to work out at Golds Gym. There is a 100% guarantee that they will take your membership fees FOR MONTHS after you wish to cancel it. And personal training? Forget it. My trainer left the company, and my new trainer did not contact me.......meanwhile the 179 dollar training fees were adding up. Try to cancel? THEY WILL TELL YOU TO F OFF. This gym needs to be dismantled and changed of ownership asap, because it is hurting peoples lives every single day. I hope the owners and people responsible have to pay for their crimes because it is nothing less than theft.

10 years ago

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Jon Sapulpa, OK

Gold's gym has a weight loss contest. Weigh in is 9-7-15 to 9-14-15. When I signed up and payed 65.00 to enter the contest. I told them that first day would be on Labor day, he assured me they would have a trainer there. I called Sunday to ask about weigh in times and was told to call back Monday, because she didn't know anything about it. I called back Monday, the first day of the weigh in and was told to come in and they would have a trainer take my measurements and weight. I arrived excited about my new transformation start. I was told they do not have any trainers there and I would have to schedule a time. No one available on the first day of weigh in? I made an almost 500.00 dollar mistake by joining this gym. 65.00 for contest that is non refundable. Locked into a one year contract. I will take the money loss and will not be using this gym. If you're serious about workingout and want a gym that is there for you, don't join Gold's gym.

11 years ago

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A. Miller Bell, CA

SHAME ON GOLD'S GYM of MONTCLAIR!! Although I rate the facility an A+, there management doesn't match up. Manager Terrick Guindy simply hurts buisness. He has led a campaign to stop members from working out with one another....This is UNFAIR, and is obvious HARRASMENT!! This discriminates members who simply want to excercise with friends or colleagues. I mean,is this really happening in 2014....WOW!! As if it's not hard enough to stay committed to excersing these days, Manager Terrick Guindy(MONTCLAIR, CA) has the audacity to target and harrass good people. There is no excuse for pre judging these members...when they are simply keeping each other motivated. CAN SOMEONE PLEASE DO SOMETHING ABOUT THIS!!!!!!!!

12 years ago

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Manu Hubbard Yucaipa, CA

To whom it may concern, On 091814 my friend David Johnson was approached by General Manager, Terrick Guindy (Montclair, CA) for no reason and told him his membership with being canceled. Later finding out Terrick accused David for "Training" several of my friends who we work out with. With the type of work we do it involves "Teamwork". We take that same teamwork to the gym by releasing stress at your facility. Several of us traveling long-distance and passed many competition gyms to come and work out at your gym. Me personally I have sceen your staff walk around the gym watching us workout. Even when I go to the gym with my girlfriend I am being watched like a hawk. Is it because we workout as a team? Or is it because we are being singled out by some personal vendetta? After this incident I am in the process of canceling my membership at golds gym. Not because I want to but because I feel harassed by your employee(s).

12 years ago

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Amanda Gwynn Oak, MD

On 9/12 I was made aware of the daycare worker screaming an yelling at my child. She was also refusing to let my child use the bathroom on two seperate occasions then taunting her. This incident was brought to managements attention. They were appalled to say the least. We were informed she would be suspended without pay. The next day we were told she was terminated. Two days later the employee was back working with the kids. Come to find out there has been at least 5 other complaints of negligence an neglect towards children. Golds gym Then terminated our membership telling us that we did not like their decision and had a complaint in the past. We spoke to the higher ups who was very threatening and abrasive on the phone telling us to just let it go just let It go. I'm sorry I'm unable to let cases of neglect abuse towards kids. Golds gym lancaster should be ashamed of themselves

12 years ago

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Bonnie Ruiz CO

I used to workout at the montclair , ca location with a few friends. I really enjoyed the gym. It was always clean and the equipment was always in working order, however, the management there was terrible. Completely unprofessional. There was an incident where we were approached in the weight room by the manager, Terrick guindy, and multiple other members of his staff accusing a friend of mine of personal training. The management bombarded our workout and drew negative attention toward a specific member of our group. There was no personal training occurring. No one had a Personal training certification or was being paid for their knowledge. These accusations were completely false and brough forth with no evidence in an extremely irrational and unprofessional manner. This situation and many other situations occurs multiple times before my friends and I were forces to cancel our memberships. I would not suggest this location to anyone.

12 years ago

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David Johnson Rialto, CA

I was completely discriminated against at the Golds Gym in Montclair California. The equipment was great gym very clean but the management especially Terrick Guindy completely unprofessional. Golds was built on people like Arnold Schwarzenegger and his group of guys training hard together and motivating one another. While other individuals at this gym was allowed to workout in groups due to a personal attack against me and my coworkers we were targeted and embarrassed from false allegations made against us. Multiple incidents occurred towards us by management that was completely unnecessary. We have wrote letters and attempted to contact corporate but unable to get a response from anyone. I do not recommend anyone who looks to trained hard with freinds to ever attend this facility you will be judge and ridiculed for your hard work. We drove 25 plus miles away from where we lived just to train at golds. Unfortunately for me and my coworkers we had to cancel our memberships and forced find another gym to attend.

12 years ago

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Marc neely Corpus Christi, TX

I tried 4 times to call and stop by to become member never got call back and never would get answer on phone to questions stop by gym and got impression they not need me as customer after 4 different attempts to get info gave up and got a membership at another gym that's does not have all the equipment I want or need but the lack of help had no choice I own 2 different. Business that deal in fitness also I not some young kid that not have a career or money to pay have over a 700 credit score but guess I just not good enough to have a membership at your gym [contact info removed] my name grand master Marc Neely 8th degree black belt and owner of T.K.D. Academy and SyyC Ind.

12 years ago

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John Houston, TX

I like working out at my golds gym but the down side of my golds gym is that the staff there is really rude and when I ask for assistance for billing info or ask for a day care pass they seem to catch an attitude and act real rude also they seem to never really clean out the pool it's disgusting as well as the showers and the lockers smell horrendous. Also there's quite a lot of equipment that breaks down and doesn't get replaced or fixed quickly like the steam room been down for more than a week as well it's really dirty in there too and when you call or have a concern they're really slow and not as good to resolve your problem but one of the best guys out of the whole golds gym staff is cevero other than that they're all rude

12 years ago

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Paul soliz LA

I have had no problem with golds ever. I lost my job in 2010 and had to quit going but after 4 years and getting back on my feet I returned and they had no problem at all.

12 years ago

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Brandon TX

I go to quite possibly the worst Gold's Gym in the entire franchise. I have been to other Gold's locations within the same franchise owners territory as well as other Gold's around the world. The Spanish Fork, UT location is hilariously bad. They oversell for this gym by at least 2x the capacity. The equipment is typically hand me down and refurbished from other gyms. Have I mentioned how overcrowded it is at peak hours? They have about 8 olympic bars when there are 16 stations that utilize an olympic bar so you often have to snag one from somewhere else if you can find it and carry it across the gym. They moved the freeweights away from their precious mirrors and out onto the middle of the freeweight floor so there is no room for benches. The bathrooms are dirty and falling apart. The drinking fountain is cleaned about 1x per month. The A/C will not cool the gym below 75 during the summer. The staff is apathetic to the above stated problems. Hilariously bad gym. You get what you pay for. I would pay for something better, but there isn't anything else in the area and Gold's loves that fact.

12 years ago

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Greg Brown Orem, UT

It's cheap, so I guess you get what you pay for. Its always crowded and there's not nearly enough equipment. Rarely get to do the full workout I want to because equipment is being used. Equipment itself is decent, but couldbe much better, with more options.Used to go to 24 Hour, where equipment was top notch and there was plenty of it. Definitely would have stayed at 24 if I hadn't moved closer to a Gold's.

12 years ago

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Mark FL

Sterling, Virginia Golds gym SUCKS!!! It WAS an awesome gym, up until they changed buildings and re-modeled. The NEW gym SUCKS sooo bad!! Wasted space on kids club area & theater cardio room that no one uses, a climbing wall, a huge lobby area for lounging around. The weight room is tiny with new waste of space equipment. They replaced all their equipment to this new pulley style stuff and have a small and crowded free weight area. If the gym has more then 10 members working out in the free weight area you are practically climbing on top of one another. I ended my membership after being with Golds gym for 10 years. When I went to end my contract, they still charged me another month in advanced!!! I am so happy I left that (NEW) gym and moved on to LA Fitness!!! I probably would sign up for another Golds gym if I ever moved out of that area, as their OLD gym set up was perfect, which I can imagine most Golds gym locations are like the old set up and NOT this new.. TRYING to be fancy sports club type setup.

12 years ago

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Jobin Reading, PA

Golds "Gym" used to be just that... A "gym". Golds "gym" used to be "the place" to belong if you wanted to lift weights. It has turned ino a place that caters to the "fads" and scum. The employees are not lifters and don't know anything about lifting. They spend all there money on tv's (which play soaps and women's shows), yoga, Zumba, and what ever fads equipment is in, meanwhile the weight equipment (what's left of it) is shoved in a corner and falling apart, missing ropes, pins, and clips. They got away from the "basics" To sum it up... They are no longer a "gym" it should be renamed golds fitness

12 years ago

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take7 Sandy, UT

Lots of locations around me until they changed to Vasa. They had a good membership system to allow guests per membership. Was usually really full during early mornings and evenings. Better during work hours when its not so busy. Sometimes the front staff wasn't very helpful. Sometimes they just didn't care.

6 years ago

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tania moe Memphis, TN

Gold's was a great gym while it was a local establishment. The only downfall was the difficulty in cancelling my plan. I moved to a state that did not have a Gold's gym and I paid for about 4 months of unused membership until I could finally get it cancelled.

6 years ago

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Mikayla Ralston Pensacola, FL

I"ve been a Gold's member on and off for a years. Some of the gyms were nicer than others. Doesn't seem to be a standard. And they are usually overpriced. I usually wind up switching to another gym. For the last 3 years I've been with Sport and Health.

6 years ago

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Cam McClellan Magna, UT

I love the golds gym in Venice Beach, the “Mecca”. It is old but reminds me of the gym I worked out at growing up. Lots of good equipment and “famous” bodybuilders working out there.

6 years ago

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SkylarPickens Gulfport, MS

The customer for service is great. Everyone was welcome. Nice to have a place to go to. All though the equipment was kind of out of date and for the price of the subscription they should be more updated!!

6 years ago

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ave Pleasant Grove, UT

We used to go to Gold's Gym before it changed management and it was a ok gym. Needed a lot of updating and the equipment was getting run down. I wondered where my membership fees where going, not to getting new equipment I guess.

7 years ago

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Haley Baldwin

I used Golds Gym before the one at my house was changed for a Planet Fitness. It was an alright gym. It wasn’t always the cleanest and the staff wasn’t super friendly most days. But it was all I had so I used it. I’m so glad to be going to Planet Fitness now!

7 years ago

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Courtney Eames Kaysville, UT

Golds gym changed my life! I have never felt comfortable at a gym but golds offers group fitness classes that have changed my life! The staff is amazing and makes you feel so comfortable and confident!

7 years ago

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Cristiana Orem, UT

I usually worked out at Gold Gym and I loved the environment, the people that worked there always friendly and helpful . Unfortunately we do not have it in my city. After they changed names I started to workout at Planet Fitness.

7 years ago

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August Moulton Lehi, UT

I attended Golds gym before it became VASA. It was basic, but the price was right. I liked the water aerobic classes. I eventually stopped attending due to the overcrowded daycare and untrained staff in the childcare center. It was nearly impossible to get appointments and the place was always too crowded for me to feel safe leaving my kids.

7 years ago

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Cruise Myers Gilbert, AZ

I have been there as a guest and enjoyed my time there. There were plenty of machines, weights, and benches available to mix up my workout and get it done. Unfortunately the gyms near me were closed down so I can not attend Gold's gym any longer.

7 years ago

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Mary West Jordan, UT

I had a Gold's Gym membership for about 2 years and loved it. I went to the gym frequently and it was always well maintained and had all of the equipment that I needed. When I cancelled my membership I remember it being a slightly difficult process but it was fine.

7 years ago

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Sofie Rosenvall Alpine, UT

I was a member of Golds Gym for a number of years until most of the locations around me were closed down... For the most part I enjoyed using their gyms. I was always treated kindly and at one point even hired a personal trainer from there to help me meet my goals. He was very helpful and kind... Great customer care!

8 years ago

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PolyanaL Salt Lake City, UT

I live in Utah and I was very sad when Gold's Gym went away. I liked Gold's Gym and their employees. They were always there to help you whenever needed. They offered a lot of different classes and their price was affordable too.

8 years ago

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Avery Fowler Pleasant Grove, UT

I would highly recommend golds gym! Their staff is always friendly and so willing to help in any situation! I also love how their is a daycare. That saves me lots of time and money!

8 years ago

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Dallin Smith Kaysville, UT

I love Golds Gym! I have been going here for 5 years and have never been dissapointed. The price is very reasonable, the staff is friendly, and their equipment is always clean.

8 years ago

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Jeffrey Foutz American Fork, UT

Perfect selection of equipment. Almost never had to wait to use anything. Always clean. The staff is super helpful with getting started and cancelling membership. Really good bang for your buck.

8 years ago

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Chad Edgar Wentzville, MO

What's awesome about Gold's Gym is they have all awesome equipment in great condition good community good service providers always willing to help

4 years ago

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Alexander Johnson Burbank, CA

I love golds it’s the perfect place to go and get motivated and get in the zone. Never have issues with the associates or other gym goers

6 years ago

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Caro Brown Bowie, MD

Please run for your life, they will rob you, blow your credit if you don t give in the extorsion.... Go elsewhere please... they sent me to collection after charging me for more than a year after I walked in and requested a cancellation per their instructions. To me it was over... nope! Check my credit and it was down 30 points.... it s just horrible

7 years ago

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Jerry perez San Antonio, TX

I wanted to cancel our membership for 4 family members. While I was paying for the membership, the only way to close the account was to have all 4 members fill out the paperwork. Otherwise, we will still get charged for the membership even though I am the primary member. Then, it will take 30 days to close the account, which I will have to pay for. What other service would require you pay an additional 30 days after canceling the account?

7 years ago

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Bara Elkridge, MD

I have seen other gyms doing group sessions in the main hall, but this one in Columbia MD has the most obnoxious loud metal music blasting through the whole floor during the boot camp. I am all for some background music but this was beyond annoying! I complained to the management and they pretty much told me that this is how we do it here! take it or leave it! so I left!

7 years ago

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Ryan St Louis, MO

I strongly don’t recommend golds gym. There are so many other gyms that are so much better. I never write review however I am making an exception for this one. They bully you into huge cancelations and when you can they don’t return your call forever, meanwhile your monthly fees are continuing. Do NOT sign a contract with them. I never did and they are still coming after me because they bought out another gym.

7 years ago

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Sentjilnathan Herndon, VA

Membership with Gold gym is one of the worst exp I ever had in my life ... I had some physical injuries after doing training with them .. they didnot account anything on that and on top of it they said they cannot cancel the membership ever after I provided letter from doctor stating that I cannot continue workout ,.. the customer care rep said they don’t care abt that they care only 30 day cancellation policy and they threatened me that they will go to collection if I didnot pay the fee whether I use it or whether Iam fit enough to continue or not .

8 years ago

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Jose Gomez Inglewood, CA

My favorite gym!!!’ Culver City Golds gym not only it’s super clean the staff is amazingly nice! Big ups to manager Mark cheers!!!

8 years ago

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Karla

Problems with canceling membership! When I said at the front desk that I wanted help canceling my membership, I was told that I can not see a rep in person because they are too busy helping other customers. I was given an email address and told to deal with it at home. I wrote an email but received no answer. Went to gym the next day and was denied help again.

8 years ago

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Doyal Stewart Salt Lake City, UT

I used to go to Golds Gym back when they were around in my area. I essentially go to the same gym, just under a different name. I didn't like the contracts at all, it made me hesitate to join, and I hated being hounded on the phone by salespeople from them. But the gym itself was fine. I prefer the newer gym just because they leave me alone and don't bother me all of the time.

9 years ago

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Michelle Lee-Wilder Austin, TX

I cancelled my membership and Gold's Gym continues to bill me. I have proof I cancelled. I have proof I emailed an employee asking that he "make sure" my account/membership was cancelled! They have billed me three overages and still cannot get it right. I was warned by several friends not to join Gold's Gym. I wish I had listened. Overpriced. Horrible Customer service.

9 years ago

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Prathyusha Macharla

Worst customer service, always giving wrong info. I joined mainly to learn swimming as they were offering classed but they cancelled them with no valid reason. The manager was so rude when asked about it. They don't care about the paying customers at all. While trying to cancel my membership as I was moving house each member gave me different information and I was charged. A warning to all those who want to join this gym, be careful if you value your money and if you respect yourself. THIS IS A HORRIBLE GYM where you pay to get insulted and not cared.

10 years ago

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Craig Johnson Humble, TX

After being a member at Golds Gym and using the gym in Kingwood Tx for 2 years....I got some terrible customer service. They gave me 7 day pass to give to a friend or family member. I gave it to my son who lives with me. He only has an out of state license (Arkansas). After showing up with pass.....with lots of unwritten conditions I guess....He was subjected to 30 minutes of showing him the gym and then refused the 7 day pass because he did not have a local Identification. I don't even have a local ID.

10 years ago

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Tiara Gray Greensboro, NC

This is a horrible company they have taken money out of my account twice now since I've contacted them on canceling my membership. Only an unethical, sneaky and conniving company would do something like this and not take responsibilities for their actions. It's been two weeks since I've contacted this company and nothing has been resolved. I will no longer refer customer to this company and nor will I ever. Extremely unhappy customer

10 years ago

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Bob San Antonio, TX

The particular Golds Gym I use to go to was filthy. The machines always had dried sweat stains on them. I'd complained but the manager responded in a way that I was just a complainer. The locker room/restroom was another story. Soap scum on the counter tops and urine stains on the toilet seats. After 10 years as a member they kept raising my membership by $100 each year with some lame reason. I felt I might have been getting scammed because in the beginning I was told my employee discount rates where I was working would never go up. I was sad to give up Golds but I had no other choice.

12 years ago

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Seiglinde Reston, VA

As a mature female who needs to be in a gym working out, I have found that Golds does not seem to want or encourage memberships for my age group but would rather gear their memberships toward the youngsters as a meat market/dating service atmosphere. Besides that, the place always seems packed and over crowded and difficult to get on the equipment unless you are there mid day. While I may be retired in a few years I still have only the rush hour times to workout. Those are the worst times.

12 years ago

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Steve Palm Beach Gardens, FL

My Gold's gym has rude, unprofessional "trainers", and I never see anyone cleaning or maintaining equipment during open hours. They also do not enforce any gym RULES. They call it "gym ettiquete" and they are only suggestions. Weights are not re-racked and members are dangerous and uninformed. NOT a professional enviroment which Gold's used to be known for..

12 years ago

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garcia Charlotte, NC

Billing issues that no one wants to fix. Goldsboro gym is 24 hours however the bath rooms and vicinity is nasty. Nothing is maintained. It seem like the staff there is non existent, they are constantly working out themselves, and the only time they work is when the higher ups visit. They recently expanded their facility and did a poor job of utilizing all space.

12 years ago

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Sergio Montoya Sunnyvale, CA

Siempre esta limpio y los asistentes siempre te reciben con un sonrisa todo el tiempo , Es mucho mejor que el servicio del gym 24hrs COMPROBADO

12 years ago