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3.7

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 2nd, 2022

Crunch health club was started in 1989 in a basement aerobics studio in the East Village of New York City. The company shares that this location in its inception had no locker rooms or air conditioning, in addition to being burglarized regularly. From the beginning Crunch’s mission was to make exercise and the total gym experience fun. To accomplish this, the founders eliminated traditional ideas of what were considered serious workouts at the time by collaborating with a highly creative group of fitness instructors with a wide range of expertise. The result was the development of challenging fitness classes and programs with a completely fresh slant. More than two decades later, Crunch still believes in making serious exercise fun by fusing fitness and entertainment and holding true to its “No Judgements” philosophy. Crunch is headquartered in New York City, co-owned by New Evolution Ventures (NeV) and private-equity firm Angelo Gordon. It currently serves over 400,000 members with both corporate-owned and franchised locations (Crunch Essential) in cities throughout the U.S. and in Australia. Crunch continues to expand across the U.S. and around the globe. It also has a franchise program for those wanting to own and operate a local Crunch location of their own.

 

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The Good

  • Equipment
  • Cleanliness
  • Classes
  • Other available amenities

Equipment

When it comes to equipment, regular members feel Crunch has all the necessities to build and shape an awesome physique. Each Crunch Gym boasts the best strength training and cardio equipment in the industry. Whether members are looking to do bicep curls with free weights, or use various cardio machines, you can find these at Crunch. All strength training equipment and cardio stations are adequately spaced from one another, so there is plenty of room to do what you need. All weights remain racked so members don't have to go fishing around for dumbbells. Crunch also has a boxing area, big bag, and jungle gym.

Cleanliness

Many of their gyms have positive reviews about how clean their facilities are. Gym cleanliness appears to be consistently important across most of Crunch's fitness locations. Everything (floor, plates, dumbbells) is coated in rubber, so which prevents both damage to the facilities and equipment, as well as unnecessary noise. According to customer feedback, "the gym is very clean, (and) upscale," while the restrooms, locker rooms, showers, and sauna are all considered "spa-quality." These facilities also feature complimentary high-end toiletries, large shower cabins, and high-end shower heads. The gym and locker rooms are well-kept by staff and clean. Crunch provides body wash, shampoo, and conditioner in each stall. Towels are available at the front desk. There are also basic hygiene products like mouthwash, cotton balls, and hair dryers in the wash area next to the sauna room. One unique feature is Crunch's large and very clean toilet cabins where you can change clothes in privacy. Very few gyms we reviewed have this option, which is a plus for those who prefer not to be naked in front of other gym members.

Classes

Crunch is known for its unique classes and fun atmosphere. The variety of classes and experienced instructors/personal trainers has consistently been one of Crunch's biggest selling points for the past 25 years. Many reviewers say that going into a Crunch gym can often feel like you've walked into a club or party. There is always upbeat music playing throughout the gym. Offerings like Hip-Hop Aerobics, Co-Ed Action Wrestling, Zumba, and Cyked Yoga Cycling are offered along with many others. Each instructor is well versed in their respective courses. Consumers may also search classes by their favorite instructor online to find dates and times of each class.  

One of the best parts about the classes offered at a fitness center or gym is the chance to participate in exercise as with a group. Group exercise provides opportunities for those in attendance to feed off of one another in order to best push themselves to meet their fitness goals. Fitness clubs and health clubs like the Crunch franchise that offer this group exercise option are definitely ones to be looking at as you look for somewhere to take your fitness to a new level.

Other Available Amenities

Other available amenities include a full-service locker room, towel service, a touch screen menu for group fitness classes, designated stretching tables, filtered water for your hydration, and so much more. We found these to be unique among most of the fitness centers we reviewed. We also noticed that Crunch has a pool and basketball court. Crunch offers personal trainers at all locations for those seeking personal fitness assistance. These trainers are certified and use a wide array of personal training tools such as battle ropes, kettlebells, TRX Suspension Straps, Bulgarian Bags, and MMA equipment to name a few. These functional training tools allow our trainers to provide an array of High Intensity Interval Training (HIIT) workouts.

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The Bad

  • Price and contracts
  • Upfront fees
  • Hidden fees

Price and Contracts

Crunch offers month-to-month contracts, which are great for people who are unsure about how long they will be committed to a fitness routine. Some locations offer a $9.95 month-to-month membership with no contract, although this deal is only available to users in certain areas. There is not a consistent membership rate among any of the locations. This can become very confusing and irritating if you're enrolling in a membership online and you see that a location in New York is $99 a month, while another location in Oregon is $9.95 a month. Varying processing fees and pro-rated annual fees are also a major turn off for people who might have otherwise wanted to purchase a gym membership; however, unlike several gyms whose prices are impossible to find, Crunch's fees are available for all to see online. Along with these inconsistencies, Crunch has certain locations-particularly in New York and New Jersey-where locations are very pricey for what you're getting. Many reviews and complaints are about high-end gym pricing, for a lower- to middle- class gym. One reviewer stated that she could pay $99 a month to workout at Crunch, or she could pay $140 a month to workout at The Sports Club/LA and have a country club type experience each time she went to the gym. Many reviewers also state that they have had issues canceling their month-to-month non-contract memberships with Crunch. That there are many loopholes, and stipulations to complete the process. On a good note, students can get a special rate. If you are looking to cancel your membership, it would be advantageous to do some research beforehand to ensure that you are treated fairly and that things are taken care of in a timely fashion.

Upfront Fees

Crunch is known for being very inconsistent with their initiation fees, hidden dues, and monthly rates. Typical enrollment fees are $239.98, which are extremely pricey for chain gyms. We found the industry average to range between $100 and $150.

Hidden Fees

The initial membership pricing is very seductive to those wanting an affordable gym membership. Let's take a look at sign up for a Los Angeles Crunch membership: Fees Due Today: Enrollment Fee: $0.00 This Month: $7.10 Last Month's Dues: $109.99 Processing Fee: $49.99 Pro-Rated Annual Fee: $6.66 Out of most gyms we reviewed, Crunch had the highest quantity of and most expensive hidden fees. This makes being a member-which appears to be cost-effective at first-to be an expensive proposition.

Trainers and Nutrition

In terms of pricing, you have to submit an email form before Crunch will tell you how much its personal training sessions cost. We found this inferior to some gyms that offer an upfront pricing chart for customers with pricing rates. Also, Crunch offers a nutritional plan with their own line of products, but customers have complained after feeling high sales pressure from gym employees to purchase the gym's protein shakes and products. We did not find any customer reviews that disclosed the personal trainer pricing, except to allude to it being expensive for them. The only complaint we found with regard to the classes themselves was that at certain locations, the fitness instructors show favoritism, paying attention to and correcting the forms of their favorite students only. For group classes, there have been times where it's so crowded that there are not enough supplies. And while Crunch's mobile app lets you reserve a class spot for the next class, in some instances, people have come to class only to find someone else in their seat/machine/bike, etc.

Inconsistent Facilities

In 2010 Crunch took over several former Gold's Gyms. Many reviewers have stated that in renovating the gyms, Crunch cut several corners, leaving many things unfinished in the gyms, giving the gyms a messy, inconsistent feel.

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The Bottom Line

Crunch is known in the fitness industry for its unique classes and fun atmosphere. The variety of classes and experienced instructors has consistently been one of the gym's biggest selling points as a local gym for the past 25 years. Crunch has a wide variety of great classes taught by skilled and experienced instructors, good clean equipment, and a fun environment. Overall, Crunch is a gym that will do the job for some people, but would be a terrible fit for others. Inconsistencies with pricing and quality of facilities are evident in online reviews by customers. This is especially problematic because, while Crunch has its pricing available for all of its gym locations online, one person paying a rate of $9.95 a month, while another pays a $99 rate doesn't sit well for the person paying 10-times as much for the same services. There is not set franchise fee for each of the membership options. If Crunch could come up with a more consistent pay scale and eliminate its very high processing and enrollment fees, it would certainly be a contender on the list of great, affordable gyms. But at the end of the day most people are ruled by their wallets, and the majority of Crunch's price ranges don't fit the average gym user's budget. Many reviewers also state that they have had issues canceling their month-to-month non-contract memberships with Crunch.

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Star Rating

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2.5

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113 Reviews

Review Breakdown

5 grade

25%

4 grade

13%

3 grade

4%

2 grade

4%

1 grade

54%

Sentiment Criteria

Value

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Quality

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Gina Wellford Roanoke, VA

I would not recommend Crunch Fitness. I got on a stairmaster this summer (2019) at Crunch Fitness (in Roanoke VA), as soon as the machine started, the stairs (or belt that propels the stairs) broke, and I plummeted down on the stairmaster steps about 3 or 4 feet, while holding the railings as I plummeted down, ripping something in my arms, shoulders. Long story short, I am now recovering from shoulder surgery (torn Labrum and torn rotator cuff) from their machine breaking when I got on it. It has cost me 4 to 6 weeks off of work and at least $5,000 to $6,000 in medical bills so far. Not to mention I will not regain full use of my shoulder for 5 to 6 months. I think they are very nice folks at Crunch, but I am paying a a VERY high price for them having a machine that was either broken when I got on it, or broke as soon as it started. I will never get on a Stairmaster again.

6 years ago

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JW Brookline, MA

I went in to the gym to cancel my membership. They had me fill out a form on their iPad and said it is done and we will not need be charged further. One month later we were charged. After multiple phone calls we still can not get them to refund the month's fee that they charged after the cancellation. I asked to speak to the manager and he said that without written proof there was nothing he could do. There was no written proof (my guess is that the woman behind the desk never hit submit - but who knows). I asked to speak with the manager's boss and he said they are not allowed to do that. In summary, they made a mistake, they can clearly see by the swipes that I did not use the service after we canceled and they still won't refund the money. I told them that this was not good customer service and the manager said this is how they were trained. They are not supposed to refund the money without written proof (that they did not provide) AND they are not allowed to let you speak with anyone higher up than this manager.

6 years ago

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Paul Palsan Toronto, ON

I have given this gym only 2 stars because they do not maintain this facility. If a machine breakdown, it is not repaired for months. The machines with weights have the weight selection bolts missing,Paper to wipe the machines is missing frequently. Half the bathroom showers are not working for the last 6 months.The whole gym has only 1 wall clock which can not be seen from half the gym area.

4 years ago

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Tj Loveland, OH

Only thing I don't like about the crunch gym is the music in the early morning. , it sucks. Who wants to listen to Abba when trying to lift heavy weights. Mason Ohio

10 years ago