24 Hour Fitness Logo

24 Hour Fitness

Is This Your Business?
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5.2

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 4th, 2022

24 Hour Fitness has been in business for over 30 years, with 484 locations in 18 states throughout the U.S. As the name suggests, the gym is open 24 hours a day, and offers a wide range of amenities and options for varying skill levels. The company was founded in 1983 as 24 Hour Nautilus by friends Mark Mastrov and Leonard Schlemm. 24 Hour Fitness is the third largest privately-owned and operated fitness center chain behind Gold's Gym and Fitness First. It currently employs over 18,000 people in the United States, and an undisclosed number of employees working in a customer services call-centers in the Philippines and Las Vegas, Nevada. The culture at 24 Hour Fitness is designed to appeal to a wide array of people and help all of them meet their fitness goals. It is often referred to as the “melting pot” of gym chains, and fits the bill for many: from the individual with an erratic work schedule, the parent with young children, the person looking for a group fitness dynamic, to the heavy lifters. 24 Hour’s ability to meet the needs of these varying groups of people has earned it a reputation of having an inviting and dynamic culture helping people to become stronger and healthier everyday.

 

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The Good

  • Price and Contracts
  • Hidden Fees
  • Classes
  • Trainers and Nutrition

Price and Contracts

24 Hour Fitness charges different pricing options and contract lengths depending on what gym membership plan you select. The most popular membership is the Basic membership package. If you stay with the company for a year, your monthly fee drops to a great deal of $26.99 per month. Average membership fees run from $29.99 to $34.99/month. These fees are competitive with other fitness centers who charge over $50 to $150/month in monthly fees.

Hidden Fees

There are no hidden fees with 24 Hour Fitness: no cancellation fees, no cleaning fee and no maintenance fee. We found many gyms to have at least one hidden fee. For example, one gym we reviewed charged customers a $10 holding fee if you wanted to freeze your membership due to illness or relocation. 24 Hour Fitness is highly favorable for customers in this regard.

Classes

Access to all of its group classes comes standard with the basic membership package. Some gyms charge additional fees for group classes on top of the monthly membership dues, making 24 Hour Fitness a more cost-effective choice for fitness members. This is highly favorable compared to certain gyms who charge additional fees for some classes or who force you to upgrade to a higher-cost package in order to get unlimited access to these classes. We liked the variation of fitness classes that are available, which include cardio, Boot Camp (boxing, free weights, jumping rope, and inner class competitions), cycling, dance studios, kickboxing and martial arts, Les Mills (BodyPump), mind and body, active aging (low-impact, fitness classes for older members), strength, aqua, and Zumba classes.

Trainers and Nutrition

Members seeking additional training can hire a personal trainer. Using the 24 Hour Fitness website you can put in your zip code to receive each gym's list of personal trainers complete with a professional image, available hours, bio and pricing. This service feature is unique compared to any of the gyms we reviewed, none of which offered profiles of each location's personal trainers like this. As you prepare to train on a whole new level with one-on-one coaching, you will be able to know exactly who you will be working with and how they can help you not only meet your fitness goals, but your health and wellness goals.

The personal trainers work with clients to help facilitate improved muscular strength, build muscular endurance, weight loss, healthy body weight, proper use of strength training equipment for weight lifting, and good workout habits for clients. Years of age, current strength, body weight, current exercise program or lack thereof, health and fitness goals, and whether or not you live a healthy lifestyle will not affect your opportunity to have one-on-one coaching with personal trainers at your local fitness center.

Regarding price, customers get to choose between packages of five or more of 25-minute and 50-minute sessions. The cost depends on how many sessions you get in a bundle package. For example, a bundle of five 50-Minute Sessions costs $365. A bundle of five 25-minute sessions is less expensive at $215. The most expensive training sessions are the twenty-session packages. A bundle of twenty 25-Minute Sessions costs $720 while a bundle of twenty-four 50-minute sessions can cost as much as $1,460.

24 Hour Fitness is one of the few gyms that actually make their personal training fees available on their websites. Most companies make customers contact them directly or participate in a free session or two before they disclose rates and package prices. This method often puts members off, since they feel trainers are upselling them to spend more money. 24 Hour's pricing is reasonable compared to its average competitors, who charge slightly more per individual session. 24 Hour Fitness Customers can save money on the lower-tiered packages.

Other Available Amenities

Additional amenities for 24 Hour Fitness include:

  • Full-Sized Basketball Court
  • Indoor Lap Swimming Pool
  • Kids' Club (childcare)
  • Pro Shop
  • Spa and Sauna
  • Massage Service 
  • Steam Room
  • Volleyball
  • Whirlpool

24 Hour Fitness center offers a long list of amenities comparable with the highest-end gyms in the industry. Two features we found unique were volleyball and a Pro Shop. The majority of fitness clubs we reviewed do not offer these two amenities. A few of 24 Hour Fitness' amenities cost extra in addition to the membership fee.

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The Bad

  • Upfront Fees
  • Equipment
  • Cleanliness

Upfront Fees

Up Front Costs (sometimes referred to as ad enrollment fee) to join 24 Hour Fitness typically costs $49.99 per person. This Initiation fee can be as high as $99.99 or as low as $29.99 at peak sales times-such as the New Year. At the time of this review, 24 Hour Fitness is offering 50 percent off of the initiation fee for their All-Club Basic or Commitment Monthly Payment memberships. Customers should also be aware that they're expected to pay your first and last month's fee when you sign up as well, so the sign-up costs for this company become more expensive than initially anticipated. For example, depending on the discounts available at the time of signup, customers can expect to pay a total of anywhere between $73.48 to $123.47 when enrolling for a membership. We did not find many fitness centers who charge first and last month fees for members when signing up. Typically, gyms charge an enrollment/initiation fee along with the first month's dues. On top of the rest of these dues 24 Hour Fitness also charges a $49.99 annual fee to all members. This annual fee is charged through 24 Hour Fitness directly and it appears that it is in place instead of the renewal fees that other gyms often charge.

Equipment

24 Hour's gym equipment is on-par with the best in the industry. There are a wide variety of cardio equipment including: treadmills, ellipticals, bikes, and even stair-climbers there. Most of their gyms are on a two to three-month maintenance cycle and a three-year replacement cycle. Compared to many gym chains, this is a much higher standard; however, we found a large number of customer reviews for the company's competitors who complain about broken equipment that is outdated or takes a long time to get repaired. At times gym members that just wanted to go and run on a treadmill were unable to due to the lack of equipment that was in good enough condition for use. Your ability to go to a gym and have a good workout many times is directly affected by the availability of equipment. If you are worried about wasting your time and not being able to find a piece of equipment to train or get your workout in, you may want to look elsewhere.

Cleanliness

When it comes to hygiene, customers feel that 24 hour's gyms should be cleaned more often. For instance, customers wear flip flops in the showers because the showers do not appear to be cleaned enough to be called spotless. Customers also wish there were more cleaning stations around the gym, which have only three or four in 24 Hours huge space. This would encourage people to wipe down their machines. We also recommend 24 Hour Fitness should consider using antibacterial wipes versus regular paper towels and spray, since germs can spread on the spray bottle handle.

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The Bottom Line

24 Hour Fitness offers a large variety of fitness classes included in your basic membership fee. Personal training sessions have some affordable gym membership pricing packages and you get the price upfront without having to be "upsold" by sales representatives. This fitness club is always offering some kind of fitness promo, discount, or sign up deal to make enrollment dues more affordable and save customers money. Although 24 Hour Fitness offers less expensive monthly dues than even the YMCA, and enrollment can cost more than one would expect, since 24 Hour Fitness charges last month fees in its enrollment. In conclusion, we do recommend looking into 24 Hour Fitness as a gym option. Just be sure to ask a lot of questions when signing up for a membership, understanding exactly what it is your membership package does and doesn't include. Some things to ask about might be: pool access, spa, dance studios, massage services, strength training equipment, and much more. This will help to eliminate frustration and confusion down the road as you seek to live a healthy lifestyle. We recommend that you analyze what this gym has to offer in comparison with other competing gyms before signing any paperwork.

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Star Rating

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3.9

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129 Reviews

Review Breakdown

5 grade

35%

4 grade

39%

3 grade

15%

2 grade

5%

1 grade

6%

Sentiment Criteria

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Quality

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Service

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Alana Boulder, CO

I went on maternity leave in September of this year and my doctor told me in August that I could no longer work out. I called 24 Hour Fitness and requested to have my membership cancelled. Instead, the customer service rep told me I could just freeze it. I thought that would be a good idea and I could come back after my leave if I have time. Well, the guy never froze my account and I was charged through November (and an annual fee of $49 thrown in there too). I have spoken to FIVE different customer service representatives (2 managers) and have still only been refunded for one month. They told me that I needed to have a doctor's note saying that I had a baby in order to get the rest. My doctor faxed one over to them and still I have seen nothing. The last representative that I spoke to said that the refund was being processed and I should have it in 3-5 business days. It's been 2.5 weeks. This company steals money from good people. I had a baby and they took advantage of my situation.

7 years ago

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Bob Beaverton, OR

Buyer Beware!! There are complaints -- a multitude of them -- coming from all over 24 Hr Fitness' service areas, from members who were "sold" lifetime memberships for a large upfront fee and a fixed "lifetime" fee. After 8 years of both parties to their contract honoring that commitment, 24 Hr Fitness is now unilaterally breaching the agreement. Rates have risen, not in an amount reflective of inflation, but rather by hundreds of a percent. In my case, by almost 450%! AND NO GUARANTEE THAT RATES NEXT YEAR WON'T GO UP BY A SIMILAR OR GREATER AMOUNT. When I asked as to an explanation, I was told in a club that it was done because they could -- the form contract offers no protection to the consumer. When referred to a call number, I waited an incredible time on line and never got a person to speak with. Calling another time, I was told, basically, "take it or leave it" -- it is worth it to 24 Hr Fitness to alienate all of these existing customers. No one in their right mind should do business with a company that is so willing to disavow its own promises to customers who have been loyal members for years. I can see that short term money is more important that honor, to them.

10 years ago

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Chari Vancouver, WA

I would like to add my complaint to the long list of others who have complained about the sudden increase of my lifetime guarantee of annual fees at $49, (after the end of my 3 year membership). The customer service rep with whom I spoke almost a month ago claimed that my contract stated that dues could be increased. It does not. He promised to email a copy of the original contract, but a month later and my follow up email again requesting it, have resulted in silence on their part. I will end up paying the $99, since I don't want to lose my annual membership, but under protest. Please contact me if there is any class action against 24 hour Fitness for its breach of contract.

11 years ago

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Lisa Redondo Beach, CA

Words cannot describe the unethical and scamming practice 24 Hour Fitness just pulled on my boyfriend. He has been a loyal member for over 8 years with the $49/year LIFETIME membership, and every February, they renew his membership by automatically charging the fees to his credit card. They even called him one year when his credit card expired so they could get a new card on file. A month ago (June) when he tried to go the club, they told him that his membership was cancelled. No notice, no phone call, no mail, NOTHING. Of course, the staff at the club cannot offer any help whatsoever (yet they would LOOOOVE to sign you up as a new member, just don't have time or patience for old loyal members). So of course, we had to spend hours on the phone with customer service, which was even a more waste of our time. Us: you cancelled my membership without any notice, I need you to please reinstate me as a member. Supervisor: oh, we sent you a letter. Us: where did you send the letter? Supervisor: ummm…well I'm not sure, but we sent one. Us: I've been with 24 Hour Fitness for over 8 years. It does not seem like you value my business. Supervisor: of course we value your business and you as a member. Us: then reinstate me as a member. Supervisor: oh we can't do that. Us: then you don't value me as a member. Supervisor: we can reinstate you as a new member at the new rate! And this went on and on. There was no effort whatsoever shown by 24 Hour Fitness to right their wrong. They sounded like they cancelled his membership on purpose, so they can get rid of all of their $49/year lifetime members. What a SCAM! What's even worse, I have friends that were on that plan, and when they went in and the club told them their membership was cancelled, they were able to reinstate them at $99/year! So why the special treatment for certain members?! Please stay away!

11 years ago

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Areeba Long Island City, NY

Terrible customer service and a ton of hidden fees. They will charge you $49.99 in "annual fees" and $12 if you freeze the membership. In addition, they will say things like "your rate is $49.99" but actually bill you $79.99 for months on end until you check your bank statement and realize you're paying 150%+ of what you were supposed to. DO NOT gym with them.

7 years ago

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Do NOT Give 24 Hour Fitness your Email Address Bellaire, TX

I recently visited a 24 Hour Fitness in Meyerland Plaza (Houston Area). Following the tour of the facility, I started receiving marketing emails from 24 Hour Fitness. They include an unsubscribe link which I've clicked for several of these emails, but I still continue to get them. The local club told me that couldn't remove my email address from their system and that I should call "Corporate". "Corporate" told me that they had no way of dealing with it. WHATEVER YOU DO, IF YOU VISIT A 24 HOUR FITNESS, DO NOT GIVE THEM YOUR EMAIL ADDRESS.

7 years ago

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Skip Broussard Dallas, TX

Horrible. When they close for coronavirus, I'd paid a whole month up front. They would NOT refund the two weeks but it could be applied to two free weeks IF I QUIT. HOWEVER, they closed my location PERMANENTLY. OK, I'm out a few bucks, like $18. But how many OTHER members got screwed like me? 484 locations?

6 years ago

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Claudia Angulo San Leandro, CA

Filthy, dirty like a house of rats. The coronavirus is a pandemic, and the staff haven't taken any measures yet. They didn't put any extra hand sanitizers or cleaning more often the equipment or swimming pool. This gym is awful. Please run and enroll yourselves in a more cleaner gym environment.

6 years ago