Wootric
Is This Your Business?0.0
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Author: Jenna Vasquez
Founded in 2013, Wootric offers a modern approach to customer feedback management. Wootric boasts that it powers the full cycle of CX management. Clients can gather feedback (throughout the entire customer journey), analyze at scale, and take action to drive growth and protect revenue.
Top Ranked Companies
The Good
- Reasonably Priced
- Variety of Resources
Reasonably Priced
Not only does Wootric disclose its pricing, but the company offers fairly reasonable prices. There is a free account for those who want to try out Wootric's basic services. However, the next package is the Essential plan, and that is only $89 per month. The plan includes all free features, plus the following:
- 30-day trial of the Pro Plan
- Export all data
- Automatically drive reviews and referrals
- Trigger surveys via Intercom, ZenDesk, and Mixpanel
- Sandbox account
Wootric's most popular plan — the Pro Plan — offers all of the Essential plan's features plus the following:
- Data segmentation
- Tagging
- Up to 5 seats
- API access
- Choose two channels: in-app web, mobile, or email
- Up to 25,000 monthly active users
The Pro Plan is $224 per month.
Variety of Resources
Wootric offers a variety of resources on its website. Anyone can learn about CX management and learn how to start growing their company/brand. The site provides a few e-books, webinars, blog articles, and more.
The Bad
- Additional Features Cost More
- Can Only Contact the Company via Email
Additional Features Cost More
Although Wootric is pretty upfront with its plan pricing, clients can add on some additional features. While the features aren't required, to add these to a plan will end up raising the final price.
Can Only Contact the Company via Email
Wootric's Contact Us page is a bit bare. The only way customers can get in contact with the company is by the email form. While this isn't the biggest flaw, it does hinder customers who prefer to call to get information.
The Bottom Line
Wootric is best for companies that are focused on their customers and who are looking for a robust CX software. Businesses are often overwhelmed with feedback being spread across all kinds of channels — online reviews, surveys, support tickets, etc. — and Wootric makes it easy to understand the big picture. The platform allows users to analyze all the data from one place.
