3dcart

Stay far, far away from this very dishonest company. Against my better judgement I let them "design" a cart for me due to the fact that carts are now going responsive. I have an absolutely beautiful site which is made made custom graphics. I talked to their sales person for probably two years about this. He finally had me convinced that they can do custom graphics and my site will look great. I took a big chance. My five year old could have honestly put together a better design. We call it the clown website because the graphics are so bad. It is a disgrace. They only give you one chance for a revision and this is a $5000 design. I knew if I had it revised I would forfeit all of my money on the spot and there was NO WAY it was going to look anywhere near acceptable. It was just a bunch of cut and paste. Nothing custom at all. And it looked really, really bad. So I said that I will have my professional designer to do the work and just put the money to the programming. Renisha, the project manager, is a real pain. She could care less if you are happy with your design. All she wants is to close out on date with your money, happy or not. I have never seen people treated like this in the professional world before and I have built several websites over the last 20 years. So their supervisor Samantha, who seems like a nice lady, said we will put the project on hold in about two weeks and will close out the project after one year, so basically I had one year to get them the design. I was fine with that. Meanwhile I had emailed their CEO twice and was totally ignored. Renisha said he was away- "right: Well I am a CEO and I am away all the time and I also answer emails while I am away. So as we prepare to hand them over the design Renisha states the deal was no longer valid and never were we given one year to complete it. Bull. I have the email and even the sales person contacted me a few days before to check on our progress. Well I told her I have been holding off legal counsel but will be moving forward with it now. She says she can no longer talk to me and this must go to their legal team who will review it in 2-3 weeks. They have no legal team. And by the way they have no security either (maybe now after the DHS and FBI has contacted them). My site and many of their customers' sites were hacked into and credit cards stolen. The hackers said it was a piece of cake. I worked with them for months and could not get them to secure my site even after they were contacted by the FBI. I asked for their security team and their people told me they have NO security team, The two guys are currently in prison and getting out soon. I will have them contact the customers they broke into and let them know what they did. What a deplorable and dishonest company.

I talked with sales at 9am Friday, picked a plan, picked a template, and was charged for the plan TWICE. The sales guy promised to have me up and running by the end of the business day on Friday. Guess what it didn't happen. So what did I get from 3D Cart? Empty promises, two bogus charges for thing I never received, etc. You straighten it all up and make it right just like I would for my customer and I will come back and write a positive review. It seems to me that once the sales guy made the sale, that was the end of him and he moved on to his next "victim" to con money out of. As of today, I have not received a return phone, email or even an initial welcome email. The only thing I have is my bank statement showing two charges from 3D Cart.

I was repeatedly charged by 3D Cart after the "FREE" Trial. I have asked them to quit my billing, but my credit card was drafted over and over again. When I tried to cancel the account they said they were unable to do so because I did not know the account number. It has taken many many calls and some harsh words to get this problem solved.