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Name.com

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Author: Jenna Vasquez

LAST UPDATED: April 19th, 2022

Name.com was founded in 2003 and provides domain registration, reselling, transfer, web hosting, and email services. The company is extremely customer service oriented and makes it easy for clients to build a website suited for individuals or small businesses. 

Very philanthropy driven, Name.com supports causes such as the bike-to-work incentive program and offers a hosting initiative for the expansion of .org websites online. Name.com is headquartered in Denver, Colorado, with over one million domains registered and almost as many websites. 

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The Good

  • Price
  • Number of TLDs Available
  • ICANN Accreditation
  • Advanced Security
  • Knowledge Base

Price

Name.com is extremely transparent when it comes to pricing. When visiting the website, consumers can easily view all the pricing information for the standard and premium domains. Currently, Name.com charges 12.99 per year for .com domains — unless you get it on sale, then it could be as low as $9.99 per year. 

Number of TLDs Available

Anyone searching for a large number of TLDs to purchase in bulk may want to look into Name.com. The domain provider offers a selection of over 500 domain names and extensions.

These names cover a broad spectrum of categories, from professional TLD extensions such as .attorney or .expert to more unique TLDs like .cafe, .deals, .boutique, and more. Name.com far surpasses the majority of domain name companies that only offer 100 domains.

ICANN Accreditation

Name.com is an ICANN-accredited domain name registrar. This means that Name.com met all technical, operational, and financial criteria necessary to qualify as a registrar business. This accreditation allows Name.com to offer domain name registration services under gTLDs with direct access to gTLD registries. 

ICANN charges a mandatory annual fee of $0.18 for each year of domain registration, renewal, or transfer. While you still have to pay this fee with Name.com, the company includes the ICANN fee in the total price. 

This means there is no additional fee that is added once you go to checkout. With Name.com, customers know how much their domain name will cost from start to finish. Although the fee is only 18 cents, it changes the advertised price and puts off some consumers.

Advanced Security

Name.com takes customer security very seriously. In 2019, the company increased its security measures to protect your domain and personal information. This included upgrading its former Whois Privacy product to Advanced Security. 

To understand why this is significant, you first must understand what information is accessible through the public Whois database. Whenever you register a domain name, ICANN requires that you provide some personal details. This includes your name, address, phone number, etc. This information is then automatically added to a publicly accessible database called Whois. The Advanced Security product offers Whois Privacy, a secure domain lock, and an SSL Certificate via Encryption Everywhere.

According to Name.com, the Domain Lock Plus provides the following protection: "The Domain Lock Plus adds a significant layer of security to your domains by restricting the ability to transfer them or make changes to their contact information when the lock is in place."

Name.com's SSL Certificate through the Encryption Everywhere program encrypts the information on your website to increase security. You have to pay an extra $4.99 for Advanced Security, but it's worth protecting your personal information. 

Knowledge Base

Name.com's Knowledge Base is an excellent resource for consumers. Those with questions on how Name.com works, how to set up an account, how to transfer a domain name, and more will be impressed with the variety of helpful articles. 

You can also find the contact information for all departments of Name.com. This is especially helpful as it can direct you to an article or a frequently asked question page that refers to your exact problem. If an article can't solve your issue, you can open a support ticket, request a callback, or start a live chat with an agent. 

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The Bad

  • Costs to Transfer a Domain
  • Convoluted Refund Policy

Costs to Transfer a Domain

One disadvantage of using Name.com is transferring domains. If you want to transfer a domain into Name.com's registry will have to pay a transfer fee. The fees range from $7.99 to $59.99 

Here are a few examples of Name.com's Transfer pricing:

  • .com — $8.25
  • .net — $10.99
  • .in — $7.99
  • .info — $21.99
  • .io — $59.99

This is not a complete list. If you're interested in seeing the full list, we recommend visiting the company website for further information. 

Many other domain registrars will cover the transfer fee's cost — so it's disadvantageous that Name.com does not. The transfer process itself is standard protocol, no more complicated than other domain companies, which the same rules apply. For example, your domain must be registered for at least 60 days for you to be eligible to transfer to Name.com.

Convoluted Refund Policy

When going through Name.com's refund policy, it can get pretty confusing. 

For example, Name.com states that most domain name purchases can be refunded within the first five days of purchase, provided Name.com can remove the domain from your possession and return it to the registry. 

However, there are a few exceptions to the five-day rule:

  • .CA — Refundable within 4 days of purchase.
  • .MX — Refundable within 45 days of purchase.
  • .COM.MX — Refundable within 45 days of purchase.
  • .UK — Refunds are permitted on a case-by-case basis.

Additionally, refunds are not permitted with premium domain names. Name.com can't cancel nor refund pre-registrations. Domain name renewals are never refundable. Expiring domains are also never refundable. 

This list of exceptions and conditions goes on for quite a while. If you are thinking of purchasing a product from Name.com, we suggest carefully reviewing the Refund Policy, so you're not stuck trying to get your money back for a product that doesn't work for you. 

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The Bottom Line

This ICANN-accredited, popular domain provider is recommended for several reasons. Name.com is one of the most affordable choices when it comes to domain names. The price increases after the first year, but this is mentioned when signing up, so at least you know what to expect. We appreciate Name.com's dedication to customer security. The Advanced Security will cost you, but the protection level it provides is well worth the money. 

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Star Rating

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3.4

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99 Reviews

Review Breakdown

5 grade

54%

4 grade

5%

3 grade

3%

2 grade

1%

1 grade

37%

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Service

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Adham Sabry Sydney, NSW

I am writing another negative review for name.com for them lying in the response here: "Hello Adham, Thank you for your feedback, we apologize for any frustration. After further review, it seems that our team has been assisting as much as possible over the past week. Unfortunately, there are times when we have exhausted all resources and our customers have content related issues and will need to consult a web developer for further assistance. If we may be of further assistance regarding any other items, please let us know." ---- This is a lie, there is no web developer involved nor offered and never actually needed and we've been seeking for a refund since 3 days now and they are refusing to provide our refund. Very unprofessional and none-trust-worthy.

5 years ago Edited October 25, 2021

Name.com Logo

Reply from Name.com

Hello Adham,

Thank you for your feedback, we apologize for any frustration. After further review, it seems that our team has been assisting as much as possible over the past week. Unfortunately, there are times when we have exhausted all resources and our customers have content related issues and will need to consult a web developer for further assistance. If we may be of further assistance regarding any other items, please let us know.

Oct. 22nd, 2021

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Yong Fremont, CA

I used too many Domain Name Registrars...name.com is the only one crazy team! I tried to transfer over 20 domain from Godaddy to name! Do you know what's happened?! We all know the domains are transferred need to 3-5 days! I registered and transferred my domain on Sep 14th! But my account is closed on Sep 17th! And the most bad thing is I never got any reminders that my account is closed...Though my account is closed, the domain keeps transferring... They closed my account, but keeps transferring...what's do the guys want to do?! I contact their support...but only ask me to send the email to XXX@NAME.COM, But until now, no any response got! In all, 100% stay away to name.com Bad workflow, bad support!

7 years ago

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Reply from Name.com

Hello Yong,

Thank you for your feedback, we apologize for any confusion. We have looked further into your account and it seems that our fraud team is currently communicating with you via email for resolution. Our fraud team will have the ability to assist you with any questions or concerns you may have about the current standing of your account.

Best Regards,

Amy

Sep. 23rd, 2019

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Barbra Barbour Norfolk, VA

I ran into trouble from the start. They advertised a great deal on domain names and they was no disclaimer saying only certain names were eligible. I bought one at the advertised price, but when I tried to register a second one the next day they attempted to charge me $125 for it. I should have known it wasn't going to get better. Fast forward a year, I'm trying to log into my account and can't. I sent a password request and that's when the real trouble started. While claiming that security is important to them, they expect you to send private info, including a scan of your drivers license, over an unsecured connection. It took more than a week of going back and forth while they did nothing to improve the situation at all. I have moved my domain to another registrar and I will never do business with them again.

9 years ago

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Tony G New York, NY

I transferred 90% of my domains to another registrar early this year because of name.com's lack of reliability and functionalities, and planned to transfer the rest to google.com when it graduates from its beta phase as a domain registrar. One month later, I became to receive "Renew now to avoid service disruption" hoax notifications from name.com on domains that were already under another registrar's management. In their emails, name.com threatened that the whois "Privacy Service" would expire within 24 hours, but I could renew them at $0 with name.com. Those were the domains that had nothing to do with name.com any more, and their records should have been deleted the moment when they were transferred awsy from name.com. All the emails that I sent requesting name.com to stop its hoaxs just went nowhere. Each time, they made a pology after a delay, and then continued its abusive as usual. I had enough. On September 7, 2016, I decided to transfer all the domains away from name.com. Yet, there was another big surprise - my account was blocked by name.com's newly updated "Domain Name Registration Agreement." Without clicking the "Accept" button, I could not use the domain management tools, including lifting the privacy service, unlock the domains and obtain the auth codes so that I could transfer the domains away to another registrar. While I was very busy these days, I was forced to spend a significant amount of time to deal with this gorssly abusive perpetrator. As of this date of September 20, 2016, 13 days after I requested the transfers, all the domains are still held up by name.com.

10 years ago

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Byron Kensington, MD

I started with Name.com about 8 years ago when it was registered in Washington DC. Then it moved to Colorado. Now it says it's in Washington state. ... The registration and renewal fees use to be 8.99; now it's 12.99 and up. Customer service use to be professional; now you're lucky to reach anyone and especially lucky if you feel the person you are talking to or corresponding with is an adult. The latest terms and conditions say that should you qualify for a refund for something, the company reserves the right to pay you with Bearglecoin, their new coupon system. This company is no longer professional; I'll be moving my domains, as well those owned by my clients.

10 years ago

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Simon Vetterli

I bought a hosting and a domain with name.com. I had some technical issues - but they are not able to solve the problem. I solved everything by myself - and in the end, they are asking to review the case... Also - an email for cancel the service - no answer since more than 5 days. What will happens with the domain I bought -> no answer from them. In the near future I will not choose a company like this anymore. Better pay a bit more for a hosting - instead of having a non working hosting provider. I am somehow "happy" to see, that I am not the only one with this kind of experiences...

10 years ago

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Isaac Zoran

There's a good reason why name.com support a bike to work incentive programme, it's because they charge you more than the amount requested at the point of payment. I purchased a name from them adevertised at their discounted rate. At the point of payment, it clearly showed 1.99 but upon submitting the payment it changed to the full price of 10.99. I seriously DO have to find an alternative way to work tomorrow as they've taken my money for transport, and their support system stinks. The only way I got an answer was by hounding them on facebook, but even then they refuse to admit what happened. My advice? Any online company is only as good as it's support system, and name.com has a lousy support system. Stick with a more reputable company to avoid paying more than what you intended.

10 years ago

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michael steiner San Jose, CA

This is the absolute worst experience I have had in the 54 years I have been alive. The sight navigation is the most cumbersome I have used in the last 7 years. The templates are very limited and extremely hard, nearly impossible to use. I would rather upload my own html docs and use them but, even though I have my own domain which i purchased through name.com they have no record of it. Support 0, ease of use 0. I will use one of the 3 other hosting companies where i can use a channel do do the things I want and not be locked in to a template that is barely editable. Negative 10 is my rating for this site.

10 years ago

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syn

First, I'm a new dad who has come to learn that I don't have as much time as I used to as you can imagine. After being with Name.com for many years I decided why not try their hosting. I've seen their ads on the site trying to entice users with various deals over the years as well. I figured why not give it a shot now, after all - this isn't the stone age of hosting anymore and it should be pretty straight forward. Unfortunately I was wrong. I decided to opt for the starter package before investing any further. I'm glad I stopped at that point and encourage anyone who is considering using Name.com to reconsider. After purchasing the hosting I decided to put Wordpress on it via cPanel which was actually very straight-forward. "Wow" I thought, very simple and very quick. Next I decided to get started on setting it up, only to find that some error had occurred in regards to me not being able to access cPanel any longer. I didn't have any more time at this point and figured I'd shoot a quick email and hope to get a reply. I did get a reply, it took longer than I had hoped. In fact, it came so late that I had to wait for another chance to sort this issue out. The next day I had some time and figured I'll try to continue off where I left. I was told in the email that my issue had to do with Name.com's server needing time to fully propagate the site. Unsure if thats correct because after all I did install WP. Anyways, I figured enough time has passed and that issue should be done with. OK, time to use FireZilla to login via FTP and start building up the site. Wait, that can't happen. I used the config file provided by Name.com specifically made to ensure that FireZilla was properly setup to connect. I try to login to the FTP with my password from Name.com, or for some reason the password I set with WordPress. Nope and nope. Oh wait, now I can't get into cPanel again. WTF is going on here. I'll shoot them another email, hopefully they will get back to me quickly because I was actually looking forward to this and now having to deal with this is is starting to upset me. Wait another day. I then receive an email saying that I logged in so many times with wrong passwords that it got caught in their firewall and am told that I should double check my passwords - fair enough. "That's great they have a firewall" I think, and I double check my passwords. Yep, everything should work. Too bad that I can't even access the FTP. Alright one last try. Lets login and start this all over again, I have some free time again. Nope. I still cannot log into FTP, no matter if I make a new account or use the special account they provide as default. Better than that, I can't even log into cPanel again. Name.com you have greatly disappointed me. The time spent on making your ads or blog posts funny to attract new users should be better spent making things straight-forward for your already paying users. I was with you for many years, and I say was because this is ridiculous. I'm fed up with the lack of support you have, and the services other than your bulk-domain checker, which is the main reason this rating has a 2. Not only am I going to one of your competitors, but I'm looking to make sure that whenever looks for a Name.com review they'll find one of your previous customers warning them of what kind of garbage they have to wade through. BTW, I'm still waiting on an email reply. Thanks for nothing.

11 years ago

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Samantha Cape Canaveral, FL

After I signed p my phone never stopped calling with callers from Indian outsourcers. Seriously never stopped ringing. 15 callers and you have to answer the phone to get them to stop. After you answer you have to say hello, hello, hello, hello because if you don't; talk to them they will keep calling. When you tell them to quit calling nicely. They hang up.

7 years ago

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Reply from Name.com

Hi Samantha, we're sorry to hear about this. It sounds like we need to add privacy protection to your domain name, so telemarketers may no longer view your domain's whois information. If you reach out to our Support Team (), they can provide you with a promo code.

Jul. 17th, 2019

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Danny Parvino Georgetown, OH

Tech Support never answers phone. This after a seemingly failed upgrade on there part years of email lost and no way to get a person on the line. Chat is only open during business hours and that seems to be the only way to contact the comapany. 15 Years of uptime with no down time with last provide moved to name.com been down with no company email for two days and can't get help.. Time to move to a different Provider.

7 years ago

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Rob Clifford Boston, MA

Purchasing two domains through Name.com recently has led to HUGE spam emails, texts, and phone calls -- the calls all, of course, from U.S. phone numbers but without fail having a delay and an Indian male voice on the other end. I know about WhoIs and setting privacy (which Name.com makes you pay for), but didn't matter, they obviously are selling contact info. I have domains which I purchased through Google, Tigertech, and a few other companies, and honestly have never had anything CLOSE to this level of barrage after the fact. I am not exaggerating. It's been obnoxious.

8 years ago

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Ikramy Ghidan

I'm really disappointed with their support services. They have no clue at all. I asked them to change my primary domain to another one I registered. Once they did that, my hosting stopped displaying PHP files. I contacted them many times and they keep repeat the same message instead of actually fixing the problem. They just marked my tickets as solved while they're not, and now I'm paying for something that I'm unable to use.

8 years ago

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Andi Chiser

We purchased from name.com, domain and email service, and it was a DISASTER. We completely moved our business to other provider and was the best decision ever. Customer service is basically in-existent, we received always the same email on our emails or hosting issue. There is no chat or phone line to call. We lost a lot of data, time and money....

9 years ago

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M. Alhakim Round Rock, TX

This is the worst evil small corporation I have ever dealt with. They missed up my email server once I have decided to move to a different hosting company and redirected the DNS lookup to godaddy.com so all my emails stopped coming in. Also they did some technical wizardry on my email account so I only get certain emails and not the others. Then they added my phone number to some black list so it goes to their voice mail when I dial support. They are evil to the core.

10 years ago

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Christine Los Angeles, CA

I wish I took the time to look up reviews for name.com before subscribing. Both the product & service are terrible. I've gone a month not being able to send or receive emails & cannot get anyone to answer the customer service line for assistance. Emails are responded to with a message saying "a ticket has been created." I am now trying to cancel & change hosts but still no answer to calls (a voice mail picks up & says all reps are busy then the line hangs up) Super frustrating & hurting my business, The old adage, you get what you pay for applies 100% here.

10 years ago

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Franklin Ribeiro

Customer service has been horrible (so far). They mention in their site that they can refund you if you request the domain registration to be cancelled within 5 days of the registration. I requested the cancellation 2 days after the domain was registered and all I got was an email asking me to confirm. I confirmed, but I have not got any confirmation from their side and, of course, no refund yet.

10 years ago

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seldi rubakantha

The company is fundamentally bunch of con artists. They lure you to register with them and when your domain expires they have their partners in crime who buy the domain you even without realizing your domain expired. Then they use blackmailing to sell the domain back. I was told not to trust non reputed companies mainly less unregulated places. I learned my leasson, it may help other avoiding these company.

10 years ago

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Ruth Bell

I cannot recommend this service. If you register a domain there and don't pay an additional amount for whois privacy, expect your whois information to be published on who.is which is operated by name.com. There, your information can be indexed by search engines and in order to remove it, you will have to pay an additional amount of 30$ to who.is. Furthermore, you will have to buy whois privacy in order to protect your personal information from future publishing.

10 years ago

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Hardeep Singh

Poor service and much poorer support team. Support team is careless to reply to customer issues. Name.com dont listen anybody and take decision. Its very poor server administrator as well who talk bull****. I uploaded word press here and it got hacked then these fu**** people suspended my account without ant notice.... There hosting has lot of heck issues.

11 years ago

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ubernerd Salt Lake City, UT

i registered my domain with them and wanted hosting, i've never had problems with hosting services before. i've used plenty of free hosting ( 000webhost.com, google webservices, amazon sw3) and its always worked. i tried using the cpanel and it gives me a ssl error. so i tried connecting through my c9.io account and its not working. finally i thought why not just try the old fashion way with FTP and for ***** sake I can't log in!!! This is extremely frustrating. i just started a legit business and i can't get my website uploaded. Not Gonna use them after this year deal ends.

11 years ago

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Don Patterson Avon Park, FL

Within 2 days of registering a domain thru name.com, I have rec'd over 40 phone calls and an equal number of emails - all wanting to host and/or design my site. In other words, they sold my info. PS, I am a web designer. NEVER TRUST THESE PEOPLE

8 years ago

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Zoe

The customer Service is non-existent. There is no response. Not even an automated email reply that your request has been received and action will be taken in such and such time. You can rate something if it exists. Big Zero for their support.

9 years ago

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Sergey

I transfer 100 domains to name, but when I change nameserver it is not beeing propagated, 7 days later after changing nameverver on name.com domain panel, WHOIS was still indicating previous hosting company IP / name / location Therefore your site will stay off during those days. Really bad domain nameserver change service

10 years ago

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Dovie Lanham, MD

Horrible, horrible customer service! They do not ever pick up the phone and after you sit on hold forever it tells you to leave a voicemail but you can't leave a voicemail because the mailbox is full! Then you just get disconnected. Look elsewhere because you will be disappointed.

10 years ago

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Frank

I think the prices are good but the customer service not help. I had a problem with a SSL certificate and they don´t help me and resolve the problem. I think for a company a good customer service is very important. You risk to pay for buy nothing.

11 years ago

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r warren

AVOID AVOID AVOID as soon as I bought a domain I began to receive calls NIGHT AND DAY from web designers trying to sell me products Disgusted PS I wish i found these reviews beforehand. Feel like an idiot

7 years ago

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Jonathan Taylor

Do not use this company, you will regret it. They will close your account without warning, you will lose your website, and all your emails, they are vicious. nit at all professional and complete liars

7 years ago

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Mike Ziadeh Mansfield, OH

I just purchased a domain name on Tuesday. By Friday, I have received 60+ phone calls, texts, and emails from this garbage company. I will be transferring my domain name ASAP!

7 years ago

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Ben

I am with company several years but now there is a problem in my domain and the support is AWFUL. They HOLD my domain and destroy my business, I am transferring all my domain to NameCheap.

7 years ago

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Richie A

Complete waste of space, they offer no telephone support and email support takes over two days to get a response, I am still trying to resolve an issue with them three days later. Don't touch with a barge pole.

10 years ago

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M I Saint Paul, MN

I'm getting notice my domains are expiring tomorrow but when I go to renew them, I get blocked out by my browser with a message the connection isn't secure.

9 years ago

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KK

Very bad customer support. You won't get reply even for two days if you submit a ticket or send an email. And their call times are very limited. Stupid service.

10 years ago

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Paul Hallelujah

Nice domain name, but constant issues with mail servers and web editor, does not work, always leads to upgrade, likely a scam.

9 years ago

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robert shaw Fairfield, NJ

NO SERVICE BY PHONE EMAIL. Had to chargeback through credit card company. DO NOT DO BUSINESS WITH THEM!

10 years ago

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brian Phelan, CA

They run a domain renewal scam that will charge you an additional month of fees if you choose not to renew the domain.

10 years ago

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Ibrahim amadou moussa

No answers after 3 days of open ticket so

4 years ago

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Reply from Name.com

Hello Ibrahim,

Thank you for your feedback, we are sorry to hear about your experience. Unfortunately, we were unable to locate your ticket based on the information provided. Please email reviews@name.com so we may further assist.

Dec. 15th, 2021