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5.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 28th, 2022

Cigna began as the Insurance Company of North America in 1792 in Philadelphia to provide marine insurance. Over the years, Cigna has grown to become a global leader in the health insurance industry. Cigna also offers dental insurance.

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The Good

  • Plans for Individuals and Families
  • Plans for Employers

Plans for Individuals and Families

Cigna offers three kinds of plan options to individuals and families with different dental insurance benefits:

  • Cigna Dental Preventive
  • Cigna Dental 1000
  • Cigna Dental 1500

The Cigna Dental Preventive plan has no deductible and covers 100 percent of preventive services, like cleanings and exams. Its monthly premium cost varies. However, the average lowest monthly premium available in 2018 is $19 per person.

The Cigna Dental 1000 offers the same preventive care coverage as the Cigna Dental Preventive plan. It also covers restorative treatment up to $1000 per year. The deductible is $50 for an individual and $150 dollars for a family. The average lowest monthly premium available in 2018 is $30 per person.

The Cigna Dental 1500 plan has the same deductibles and preventive coverage as the Cigna Dental 1000. It offers more coverage for restorative care, up to $1500 per year. The Cigna Dental 1500 includes $1000 benefit for orthodontic services that comes with a separate deductible, limits, and coinsurance. The average lowest monthly premium available in 2018 for this plan is $35 person.

When choosing a plan from these three categories, pay attention to waiting periods. Waiting periods mean that the dental insurance company doesn't cost-share covered services until the waiting period is over.

Plans for Employers

Cigna offers four kinds of plans that employers can provide to their employees in a benefits package:

  • Cigna Dental Care (DHMO)
  • Dental Preferred Provider Organization (DPPO)
  • Dental Exclusive Provider Organization (DEPO)
  • Dental Indemnity

The specifics of each plan vary, so check the specifics of your plan before making your choice. General information about each kind of plan is below.

The Cigna Dental Care plans are Cigna's dental HMO plans. They allow individuals to see an in-network provider for general dental treatment and require referrals to see any kind of dental specialist. There is no out-of-network coverage, except for emergencies. Some of these plans also cover orthodontic services from an in-network provider.

The Dental Preferred Provider Organization (DPPO) plans allow individuals to see any dentist or specialist in- or out-of-network. There are greater cost savings to seeing a network-participating dentist. After the deductible is met, patients pay coinsurance for dental services under the dental PPO plan.

The Dental Exclusive Preferred Provider Organization (DEPO) plans are very similar to the Dental Preferred Provider Organization plans. The only difference is that the Dental Exclusive Preferred Provider Organization plans do not offer out-of-network coverage.

The Dental Indemnity plans do not require referrals. People with these plans pay co-insurance for the dental treatment they receive.

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The Bad

  • Exclusions and Limitations

Exclusions and Limitations

Cigna dental plans have certain limitations and exclusions that vary by state. For example, Cigna dental coverage is not retroactive and does not cover prescriptions, athletic mouth guards, etc. More information about Cigna’s exclusions and limitations is available on Cigna’s website. Be sure to read them before you choose a plan.

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The Bottom Line

Dental care and dental insurance are important investments in your oral health. Cigna is a reliable, well-known company for insurance. Cigna offers several kinds of plans for independent buyers and employers. Most will be able to find good, affordable dental coverage through Cigna.

Before choosing a dental insurance plan from Cigna, be sure to understand the specific terms and exclusions. You should also get a personalized quote, since the rates published on the company’s website are the average low prices.

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Star Rating

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3.8

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82 Reviews

Review Breakdown

5 grade

44%

4 grade

26%

3 grade

12%

2 grade

5%

1 grade

13%

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Laura Gainesville, FL

This insurance is no good, you will pay far more in than you ever get back. And try cancelling the policy, 48 minutes 25 seconds on the phone being transferred three times. I don't like to have to write bad reviews. Here is my take: When they sell, they don't tell of a waiting period, as many others have said. When they sell, I was told two teeth cleanings a year are 0% out of my pocket. I don't have dental problems, but knew all costs were increasing so, I picked up this policy two years ago. This year alone, I have paid $396 in premiums, I went for two teeth cleanings, my balance due was still $293, and the great insurance paid $145. This is not good financing. They paid $48 for a teeth cleaning? Where in the world can you get a teeth cleaning for $48. Either be honest about what it pays or don't sell it. Very misleading and downright disgraceful. Don't buy this junk.

4 years ago

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Chris Partridge Washington, DC

Cigna works ok for the regular stuff, but if you end up having to do anything other than a cleaning, good luck. Even for procedures they say are covered, they find a way to deny a claim. Their procedure (in part because of my employer potentially, requires that) is that a claim for wisdom teeth (a procedure they cover) must be denied as a medical claim first before they review it. Now they have denied the claim because they are saying my dentist is out of network for this procedure, but never said it was out of network before. When I contacted Cigna they tell me it is denied because it is a cosmetic procedure. So now I am stuck paying for a procedure my insurance covers, yet doesn't cover.

5 years ago

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Robert Denver, CO

My evaluation is the Plan Detail statements on the official Signa website, for Sigma Preferred Medicare (HMO) are deceptive, at least related to dental and vision coverage. "Dental Care...Preventive Services: No max plan coverage amount Comprehensive Services: $3,000 every year". Signa accepts only 1 of hundreds of dentists in our area, even excluding our previous dentist in the same network. Basic x-rays were approved and covered but a deep cleaning was recommended as a preventative measure. Details "Preventive Dental Services› Prophylaxis/cleaning (one every six months) $0 copay. Neither the dental office or Sigma bothered to clarify, until I was scheduled and in the office with a $100 charge if I cancelled, that this cleaning, even while qualified for 100% coverage by the plan, still had a $55 co-pay per quadrant ($220 patient pay). I fear what other hidden costs there likely are if I needed any more significant treatments. For vision wear, we are restricted to only approved vision dispensaries where we found prices for very standard glasses to be more than $200 higher than I have paid at even the same chain in the past. If I used the $200 Sigma limit for eyewear my cost with insurance would still be higher than simply using a sale price without insurance. I ended up purchasing 2 pair of glasses at a big box store for over $200 LESS than just 1 pair quoted by the in-plan chain. Frames were comparable, same lens coatings. The chain claimed they used "newer technology" but the "old" technology works fine for me, IF there is a difference. Beware of misleading and selective information!

5 years ago

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Vinh Rochester, NY

Last year I had paid an additional premium for the dental insurance through my employer that was contracted to cover orthodontics $1500 (life time maximum) for my son. Early spring 2018 my son got that procedure done. Now March 2019 I just received a bill from my son's orthodontist to pay $289.41 because Cigna won't pay any more to complete that $1500 as contracted to cover for my son's 2018. I called Cigna and found out that Cigna stretched out quarterly payments to my son's orthodontist and canceled the last payment that was falling in this year Spring 2019 even though my son's orthodontic invisalign procedure already done last spring 2018 and told me because I terminated the dental insurance. However, this year 2019 I am still with the same Cigna Dental Insurance through my same employer but I changed to a premium only cover $1000 life time maximum for orthodontics since my family/kids do not need orthodontics right now. Plus, I was already done my part paid the difference for my son's orthodontic procedure last year and I paid the whole year for that premium dental insurance to cover $1500 as contracted. Finally I believe this misleading advertise and wrongful operative business by Cigna. All my coworkers and myself don't like Cigna Dental even my dentist and and it's very hard to find good dentists that accept Cigna Dental. We have tried to convince the employer/HR to change the dental insurance .

7 years ago

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Jonathan D. Kershaw Gainesville, FL

DON'T sign up for Cigna Dental Insurance. I'm just now receiving multiple bills from dentist offices who thought Cigna was going to cover a certain amount on procedures I had done a year ago and now I'm on the hook for over $600. One of them almost went to collections because I moved and so much time had passed that my mail forwarding had expired so I wasn't receiving statements in the mail. Cigna reached out to me once and when I explained the situation it's basically been radio silence. So if your dentist office recommends Cigna Insurance, tell them no thank you and maybe warn them that they may end up trying to collect for months as mine did.

8 years ago

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Dory Springville, UT

When my daughter was born Cigna negotiated a few prices but covered nothing. Then when my husband went to get a filling through their dental coverage we were told they only cover fillings in the front teeth. Who needs fillings in the front teeth! So we asked for the bigger plan that covers fillings, they said we would be good to go come June. So in June we finished a root canal for my husband and guess what, we get a bill for 400$ so i called Cigna, apparently our new plan is not effective until next year! However, we are paying the premium for it now! Do yourself a favor and don't let Cigna steal your money.

8 years ago

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Bill Conrad Newberry, FL

I bought a Cigna advantage Dental plan that offered 100% no deductible coverage for preventive and diagnostic treatment inside or outside network. When I got treated, I was billed for 70% of the bill. Turns out, what Cigna covers is 100% of their “Maximum Allowable Coverage” (MAC) which is only a third of the cost. You are liable for the balance. This is some VERY deceptive wording they use to scam the unwary customer. This company is a predatory, scam , ripoff that preys on Veterans and Seniors!!! Do not but a policy!!! You will be disappointed!!!

7 years ago

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Sharea Atlanta, GA

Cigna dental sent checks that i never received. Asked them to stop payment and send out more. Its been TWO YEARS; this went unoticed by my ortho now for the past 4 months me and the orrho have been calling. They LIE say they are going to process and have it sent. Ive talked to 5 different chicks 2 different managers...jana a. veronica j. john d. to name a few...NOT ONE have kept their promise and i havent heard back from one. This company is a FRAUD.

8 years ago

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Danish Noor Peoria, IL

VERY BAD EXPERIENCE. They are not covering the benefits that the dental office claim the insurance will going to cover 100%. always downgrading my coverage w/o any notice or information.

7 years ago

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Brenda Mertes Houston, TX

Cigna doesn't cover anything. They apparently think that their clients just love taking test and don't believe any of the tests and procedures are actually necessary. They've been so awful and we've paid out of pocket in full for every single thing. I don't understand what the half a thousand dollars a month was even for.

6 years ago

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Josh Brooks Jackson, MS

Cigna Dental insurance is extremely deceitful. They do not pay and will not let you talk to someone on the phone that knows what they are talking about.

5 years ago