Name: Freedom Debt Relief
Rating: 4.7

star star star star_border star_border

Merritt Cortello Lakeland, FL

I am happy with the progress we are making, but I left a message on my dashboard and no one ever responded. When I called customer service (Blanca, I think), she had me email her the information I had received concerning a settlement. I got a return email saying she had received the information, but I have not heard anything since...

10 years ago

star star star star star_border

Renae Siemek Denver, CO

I have been very pleased with Freedom Debt Relief and how my debt is a priority with the company. When I have a concern, I can call or email and my concerns are addressed promptly. Good job!

10 years ago

star star star star star

Donna Griffin Luling, LA

This has been the most stress free and professional experience under the circumstance I am going through.. This has been such a blessing for my family.. Thanks sooo much..

10 years ago

star star star star star

Gene Thurow Phoenix, AZ

My wife and I want to thank the staff at Freedom Debt Relief for an awesome job on getting us out from under a big rock. We are very pleased with the whole process.

10 years ago

star star_border star_border star_border star_border

Laurie Montanye Las Vegas, NV

I am glad to hear there are some people that got help from this company... My experience was horrible.. I paid 939.00 per month for almost a year... I knew my unemployment would not support that much of a payment so I had asked for a lower payment and run it a little longer... They DROPPED me because I would not be successful if I could not meet that large payment. End result, they received 8900.00 from me and paid NO ONE.. I ended up with 2 judgements because they did not try to negotiate to pay anything and a few of the creditors worked with me and I ended up paying less than the discount I was promised by Freedom Debt... I was not able to get anyone to give me any information about the funds they received... So, to my knowledge they paid no one on my behalf and they are 8900.00 richer for it... I believe in Karma.... I do not recommend this company... Creditors are not the demons they want you to believe...

10 years ago

star star star star star

nelson bermudez Daly City, CA

all the staff of freedom debt relief are very courteous, helpful to clients and very knowledgeable in their work. I will for sure recommend FDR to my friends.

10 years ago

star star star star star

Richard D Aliso Viejo, CA

Freedom Debt Relief is an amazing Company. They all work as a Team. They are kind, and recognize real hardship. I highly recommend this highly professional Team.

10 years ago

star star star star star

Jennifer H Maple Grove, MN

A smooth, easy process with so much help along the way! The people I have dealt with are friendly, professional and nonjudgmental! Thank you for that!

10 years ago

star star star star star_border

Bob Molino Arlington, VA

Freedom is a good company. Gets expected results and service. Accredited, however, does not honor its claim to keep in touch and help with any problems you may have with Freedom. A useless appendage.

10 years ago

star star star star star_border

Riley Bourdon Detroit Lakes, MN

They have been great to work with. I lost my job and they allowed me to pay what I could to keep the process going until I found a new job. They have settled one of me accounts already after 8months.

10 years ago

star star star star star_border

Roberto Kingman, AZ

Every thing that was agreed upon has progressed per our agreement. Things have gone so much better for my wife and myself since you took over our debt problems. Keep up the good work. Thank you so very much.

10 years ago

star star star star star_border

Jason Godwin

We have not been able to check out progress online tidied to the fact that your website is constantly down! It is SUCH an inconvenience! But we are satisfied with the company just NOT your website!

10 years ago

star star star star star_border

MARY ANN ARCHER Minneapolis, MN

I have had an excellent experience with FDR with the exception of some faxed docs that seemed to vanish into thin air. The personnel have been unfailingly courteous and patient and have provided answers to my questions.

10 years ago

star star star star_border star_border

Neil D Cowling Westland, MI

I would rate it higher, however, I have only been in this for three months with one settlement out of 13. I am happy with the progress and with the courtesy I have encountered when I have a question. Another result is a significant decrease in spending on a tight budget. My counsel to others is that one persist and be patient.

11 years ago

star star star star star

Jennie Sharp Cleveland, OH

I'm pleasantly surprised how quickly they got my first settlement. I have not had to deal with any of my creditors. They truly have made this a painful process.

11 years ago

star star_border star_border star_border star_border

Larry Strope Athens, PA

I have found FDR to be a reactive company. The only things they have done for me (to date) were the direct result of an action on my part, nothing proactive on their part.They are taking money from my 'escrow' account and calling it a "bank monitoring fee". Banks I've worked with have always paid me interest for my deposits, FDR uses a bank that charges me to deposit. I have yet to get a clear, concise answer from any of their phone reps. (One I had to spell their own email address to). The claim to not receive papers and emails, when I have proof they have. Based on my current situation with FDR, I'd say the biggest mistake I've ever made.

11 years ago

star star star_border star_border star_border

Vicki Young Miamisburg, OH

I have also been having problems logging into my client portal. I just gain access to my account today. I signed up on 7/16/2015 and just now gain access. I am starting to get very frustrated with all the phone calls from creditor that they have promised will stop. They told me that they have sent letter to all my creditors, but I am started to doubt it.

11 years ago

star star star star star

Louis Romano Saint Johnsville, NY

Care about my concerns and they act accordingly. After just a couple of short months, they have already negotiated my first settlement. Great to work with.

11 years ago

star star_border star_border star_border star_border

Jamie W Dallas, TX

At the beginning of the program, I had a great experience with Freedom. Towards the end I saved enough money to pay off the remaining balances. So I called in April 2015 and asked for a payoff, I submitted the funds to pay off all the debt. After a few weeks I called back and they said that they were paying off the debts and had a few scheduled in May. So, I called back in June and they did not have enough money in the account to pay off all the accounts. The agent asked if I could send in a little extra to make sure it was covered and anything extra would come back to me. I was a little upset but I sent a additional draft. Now while all of this was happening, they had stopped automatic draft until they started again in Aug. I was really upset because I was told they were not going to take any more money. I called them again, this time real upset, they said that they needed more money and they took it from the draft. I told them they had gave me 2 payoffs amounts and I was wanting a full refund on what they drafted from my account. Well, they said that a Manager would call me but they never did. So, today I checked the website and it said all accounts have been paid. I called them and asked to close the account. They said it would take a few days to get it processed. Well, we will see if this is over! I will be reporting their doing to the Better Business Bureau after I get refunded. In all I feel like was was punished for paying off early and they wanted to make up some of that money. I would not recommend anyone from using them because of the problems I've had since April.

11 years ago

star star_border star_border star_border star_border

Cesar Ramirez Houston, TX

We have been enrolled for 9 months now and so far we are dissapointed. Everytime we call in we get a different person that seems to not be familiar with our account. We have faxed and emailed paperwork numerous times and even though we have confarmation that they received it, they can never find it. We have paid over 4,000 dollars so far and they settled one account for a little over 2,000 dollars and somehow we only have 481 dollars left on our account. Would not recommend this company unless they do something to turn things around for us, if they do I will repost review. I feel most of the reviews here are fake and mine is the only one written by a real customer.

11 years ago

star star star star star

karen Las Animas, CO

You have been awesome and very helpful so far.Everybody has been nice that I talk to and takes the time to explain everything. Thanks for all the hard work. Karen

11 years ago

star star star star star

David Longview, TX

Energetic and motivated consultants that genuinely work to understand and resolve problems. Not a hint of judging me, just sincere efforts to get it resolved.

11 years ago

star star star star star

Cheryl Bellefonte, PA

Awesome, they have really helped me. I have been in financial debt since November 2014. One of my debts had been resolved. Everyone there is amazing, kind and patience.

11 years ago

star star_border star_border star_border star_border

Dee Denver, CO

I have been with the program going on three years. I am very disappointed in how long all of this is taking. I can guarantee you that if I had known what I know today I would not have gone with this company. At first they were great and that's how they want you to see them. But just wait! Furthermore they are terrible communicators, and some of their CS reps are down right rude. They lied to me and failed to follow up with a situation after I made several attempts to ask them to follow up. I was told that they were in contact with the lawyer who was threatening me, but come to find out they never even made contact until I was threatened with garnishment...then all of sudden they were on top of it and pretended to be my hero! Yes I did get a couple of debts cut down...but not what I expected. It also has taken way over the amount of time they had originally told me it would take. Overall, I would not recommend this company.

11 years ago

star star star_border star_border star_border

Summer Little Rock, AR

Been in the program since Jan, 1 of 7 accounts resolved. I wish I knew more about what else was going on with the other accounts.The site always says in negotations. Really? ok tell me more. customer service is a little hit and miss. but always pleasant. Its not good speaking to somone who has to read through your file to answer a question, and when you call back later for more information your given a completly different answer from a completly different person. It gets a little confusing. Im still keeping my fingers crossed all this goes smoothly, and this company does as it adverstises.

11 years ago

star star_border star_border star_border star_border

jim North Port, FL

i could not recommend a good word about how we have been treated with respect to the agreement we made with freedom financial. 5 months ago we were in financial trouble but we're keeping bills paid up to date without a late payment or anything . 5 months later our creditors have not been paid a penny, they have not even been contacted to negotiate, something we were told had already been established. Without sending any payment of any kind to our creditors our credit reports show late payments longer than 120 days ,creating delinquent accounts. Credit scores went from low 700 to mid to low 500. We could not get a prepaid credit card with credit like this that this company created. We take full responsibility for the financial situation and went for help to end up with our credit completely destroyed. I have ask that freedom financial do what is needed to write letters and give these creditors the contract agreement and hope since we have cancelled the agreement we can do our own negotiations with these creditors. So far all we contacted are willing to work with us in unbelievable ways. Getting a company like freedom financial to help you is a chance you will end up like us , ruined. Try working with your creditor on your own , you will get a better deal and know what is happening. We did not become aware our creditors had not been paid or contacted 4 months after we signed the agreement. Don't believe the percentage comparison, l posted a 0 rating and it did not change there percentage advertising.

11 years ago

star star star star star_border

Larry Landry Pierre Part, LA

Experience for the most part is very, very good. First debt took a little longer than I expected to settle, but hopefully the remaining debts will be paid off at a steady pace.

11 years ago

star star star star star_border

Maria Granados Lehigh Acres, FL

It feels good to see at least one resolved ,can't wait for the next one. This is a big sacrifice for me ,but it will be great to be dept. free . Thank You

11 years ago

star star_border star_border star_border star_border

Diane Macomb, MI

The most coniving evil company I have worked with. They lied to me and forced me into Bankrruptcy. I had 5 accounts to settle. In the year I was in the program, which I was refered through Primerica who owns the Company. I was being sued by 2 of the accounts and hired an attorney through them in my state. The attorney never meet with us or informed us of anything. The attorney set up hearings for the court dates and didn't show for either one, or inform us that ended in default judgements. Still unaware what happened we were served with a collection of our assets and frozen bank accounts. Called everyone from the hired attorney, Primerica and FDR for 5 days begging for help. All they told me is they are working on it and the creditors didn't return their calls. Why would they the creditors already had a default judgement. The end result was that our car was reposseded and was forced to file Chapter 13. Now we are paying double in court fees and filing and another lawyer. Our credit is ruined and not one person would help us. We were dropped as soon as we fell through the cracks. They collected over $8,500 in one year and not ONE ACCOUNT was settled. I'm not done with them. I will get my justice one way or another. They financially ruined us for our retirement. We are left with almost nothing. Shame on Primerica, Freedom Debt Relief and the their Law Firm. They are all liars and scam artists. They strung us along and never thought what they have done.

11 years ago

star star star star star

Carol Allentown, PA

I couldn't be happier. FDR made a bad situation tolerable, asking often if I needed anything, understood the process, etc. I have so appreciated the personal attention

11 years ago

star star_border star_border star_border star_border

Helein!! Los Angeles, CA

I enrolled in the program back in February 2015. I set up a monthly payment every 8th of the month, 2 weeks b4 the 8th I decided to change the payments for the 3th of the month, When I made the changes they reassure me everything was going great, a couple weeks later I checked my bank statement, I've noticed that the money still was in my account. I called and they inform me do to the changes I previously made. automatically put me behind the program, They should it inform me when I made the changes, so my first payment was collected in March, now it has been 4 month in the program with 2 month payment, and no progress of any kind, the collectors call me every day I had send collectors letters to them, they told me they will going to make the first offer but nothing has done yet! someone told me it might take at least 6 month for them to start making offers in the mean while late fees and over limits fees are accumulating. I don't know if I made the right decision to enroll with them!! The other issue I have they never call me, I have to call them to see how is everything is well!! it doesn't make sense to me why are the waiting so long to start making offers. I enrolled in the program with 25k but the time the start making offers I will be 30k deep in debt with late and over limit fees !!

11 years ago

star star star star star

Dale Swisher Dayton, OH

I would like to Thank everyone at Freedom for their hard work in helping me and my family become dept free. Once again thank you so much for an awesome job that you do.

11 years ago

star star star star star

Sonya Beatty Columbus, OH

The name says it all "Freedom Debt Relief" I can breathe! Great team. Keeping me informed every step of the way! I love it. I recommend them to everyone I know!

11 years ago

star star star star star

Jacqueline M. Baker Brewster, MA

I have had the best experience with Freedom Debt. They were are kind and caring. They treat you as a person and not just a number. I would highly refer them to anyone.

11 years ago

star star_border star_border star_border star_border

Mercedes Joplin, MO

I started with them in August and have only had 1/7 settled. The only reason it was settled was because of collections. If it hadn't gone to collections Id still be waiting which I think is ridiculous! I just settled with one of my debtors and settled myself for 50%. When I called freedom to let them know I need to drop that account they told me to send a fax. Why do I have to justify my actions!? You guys are sitting around collecting your money while my accounts are going to collections and getting sued by these companies. There's so much mixed information from every representative you call. I do not recommend this company at all!!!

11 years ago

star star star star_border star_border

chad derouen LA

I'm pleased with the progression. I thought that we would be closer to settling with all creditors. Hopefully we can settle soon so my credit score can return to where it was. Other creditors are lowering my cc availability due to the non payment on the accounts that are under review.

11 years ago

star star_border star_border star_border star_border

james norman Los Angeles, CA

So far it's ok but not great I would have gave a 10 but lacking communication on your part , I was ked to right a letter for confirming I wanted an account added and was told just take a pic and email it and countess weeks or I think was a month went by i had been calling and calling and asked about the account being added said was still in review and finally got a curtious, call I asked about it and was said it didn't work it needed to be faxed and I never got no phone call or email in regards , i could have taken care of this matter long ago , still waiting to here back from you about the new account being added to the program

11 years ago

star star_border star_border star_border star_border

Cherlyn Fresno, CA

Worst most unprofessional company I have ever dealt with! They prey on people in financial trouble promising deep write offs. Doesn't happen. Some were less than the 21% fees they charge. Top it off, they have you change your address to theirs and now all my 1099s were mailed there and they have yet to forward them to me. It is March 10, 2015. I called and they say they never received them. Interesting that 5 creditors verify Freedom's address as where they were sent and they haven't received them? Not a coincidence. DO NOT USE THIS COMPANY!!! Call your creditors and negotiate your own settlements. That is what I ended up doing when I had multiple legal suits filed against me due to Freedom not contacting certain creditors as promised.

11 years ago

star star star star star_border

daniel Grandville, MI

Have been very satisfied with them ,took care of one of my debts within first couple of months! They continuously keep in touch with me monthly if I have any questions and always are very helpful!

11 years ago

star star star star star_border

BRENDA RAMIREZ New Orleans, LA

Freedom Debt Relief has lifted a heavy weight off my shoulders. Sign up ans customer communications is excellent. I'm not done with the program yet which is why I rated an 8

11 years ago

star star star star star_border

Frances Nyack, NY

I am really happy as of now. They have settled one of my accounts. Also I am looking forward to another excellent settlements to my another accounts. Very professional with dealing with them

11 years ago

star star star star star

Carolyn Hazleton, PA

When I researched debt relief companies I found this one to be top rated. Reaching out to customer service to ask questions was very easy and they answered all my questions and concerns.

4 years ago

Reply from Freedom Debt Relief

We appreciate you taking the time to leave us a review, Carolyn. Our top goal is to make sure we support our clients every step toward a brighter financial future. Thank you for being a valued client of Freedom Debt Relief!

Nov. 11th, 2021

star star star star_border star_border

Mike D Hyattsville, MD

I contacted this company about helping to get my interest rates reduced. They told me they would, but after 25 days had only contacted two of my creditors. When I called to find out what was going on they said they normally wait until people are 3 months behind and then are able to negotiate reduced rates or get debt forgiveness. I explained that was not what I wanted and we parted ways amicably. I would not recommend them because they did not do what they said they would do.

4 years ago

Reply from Freedom Debt Relief

Mike, thank you for your feedback. Settlements and negotiations are dependent on accumulating sufficient funds in order to settle the debt, which takes time. We're sorry if you feel you weren't informed enough about our program. We work constantly to improve how we communicate with our clients at every stage of their program, so thank you for your feedback and know that we are working on it.

Nov. 10th, 2021

star star star star_border star_border

Kenneth Brooks Madison, AL

We were trying to get out of our timeshare and called the timeshare freedom debt company to assist. They were charging $3k and the other company we were thinking about using, was going to charge us $7k. Needless to say, we went to the timeshare site and saw a link to get out of the timeshare that would only cost $1k. We went the route of $1k and actually got out of the timeshare. I was disappointed that the freedom debt company did not mention for us to check that out, but i guess they are in business to make money.

4 years ago

Reply from Freedom Debt Relief

Hi Kenneth, thank you for taking the time to review your experience. We strive to provide great service and provide debt relief. We take feedback very seriously and for those reasons an account specialist will reach out to you shortly regarding your experience. Thank you for choosing Freedom Debt Relief.

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Jody Pflugh

Their willingness to work with you. Friendly customer service representatives

4 years ago

Reply from Freedom Debt Relief

Jody It's great to hear you received the utmost level of customer service when speaking with us. Please let us know how we can continue supporting your journey to financial freedom. Thank you for choosing Freedom Debt Relief!

Apr. 20th, 2022

check_circle

Verified Customer

star star star star star

Gaston Vidou

The best part is how you got my back and greatly reducing my debt

4 years ago

Reply from Freedom Debt Relief

Gaston thank you for taking the time to review your experience with us! Its always great to hear that you're happy with the program and the choice that you made, to allow us to help you in your journey to financial freedom!. We look forward to you achieving your goals of becoming debt-free. Thank you for choosing Freedom Debt Relief.

Apr. 20th, 2022

check_circle

Verified Customer

star star star star star

Linda Hortman

Made it easy for me to get debt down! Payment amount by is workable.

4 years ago

Reply from Freedom Debt Relief

Linda we are happy to hear that you're pleased with your progress! We like to make sure that our clients remain successful! Please reach out to customer service at (800) 655-6303 or support@freedomdebtrelief.com for any additional help you may need.

Apr. 20th, 2022

check_circle

Verified Customer

star star star star star

Diane Boven

Everyone I've dealt with have been very supportive and comforting

4 years ago

Reply from Freedom Debt Relief

Diane It's always great to hear clients share how pleased they are with our service efforts and exceptional team. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.

Apr. 20th, 2022

check_circle

Verified Customer

star star star star star

Deb

Good communication and settlements didn't take as long as I thought

4 years ago

Reply from Freedom Debt Relief

Deb thank you for taking the time to review your experience with us! Its always great to hear that you're happy with the program and the choice that you made, to allow us to help you in your journey to financial freedom!. We look forward to you achieving your goals of becoming debt-free. Thank you for choosing Freedom Debt Relief.

Apr. 20th, 2022

check_circle

Verified Customer

star star star star star

Deanna Caviness

Have always told me the truth. And helped me get my debt under control.

4 years ago

Reply from Freedom Debt Relief

Deanna we are so happy to hear you are pleased with our customer service! Our goal is to ensure our clients feel comfortable and confident with us at all times! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!

Apr. 20th, 2022