Woot

Author: Kalicia Bateman

Woot is an independent subsidiary of Amazon that specializes in bringing their consumers products at greatly discounted prices. Woot began by providing customers with a daily deal which was posted at 12 am and lasted for 24 hours. They continue to feature the daily deal on their website but have expanded to include a variety of discounts and promotions in their inventory. Consumers will find a wide variety of products from outdoor apparel to electronics.

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The Good

• 13 years in the industry
• Great category selection

Woot has several years of experience in the deal site marketplace and offers consumers a wide selection of products. Woot was founded in 2004. They have grown with the deal site industry for the past 13 years adapting and changing to the customer's needs. They have proven themselves to be a viable business and continue to grow in the marketplace. Shipping costs vary depending on the items purchased, but Woot offers customers a one-day shipping option on all orders placed before 11:30 AM Central Time. These orders will be delivered the following day. For all orders placed after 11:30 AM, orders will be received in the following two days. It should be noted that customers must manually choose the "One-day shipping" option. It is not automatically chosen upon checkout. Emails from Woot even remind users that they must be alert when choosing a shipping method for orders and know that each delivery is based on an "estimated" time. Consumers will find a wide selection of product categories. Along with the daily deal featured on the front page of their website, Woot offers customer 11 different deal categories including home, electronics, computers, tools and garden, sport, accessories and watches, kids, shirt, wine, sellout, and side deals. The percentage consumers can save varies based on the product category. Many of the deals featured in these categories are 50% off or more.

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The Bad

• Limited customer service info
• Limited ability to return items
• Content can be difficult to understand

Woot.com's website can be difficult to navigate making it difficult to find information. Woot does not provide a direct phone number or email address for contacting customer service. Users are required to create an account with Woot before they are able to access their support page. At that point questions and concerns may be submitted through their customer support page. The requirement to sign up for Woot's service may be a frustrating to individuals who may not want to open an account. It is also frustrating for consumers to have limited access to customer service representatives. If the product arrives to the customer damaged or defective in any way, customers are encouraged to contact Woot's Customer Support Team via their Support page on the company's website. Generally, however, the defective item must be returned within 21 days of the initial purchase. If the product is returned after the 21-day time limit, Woot suggests contacting the original manufacturer directly. If the return request is made within the 21 days, customers need to include the order number, description of the purchased item and an explanation of what the issue is. If the item remains in stock at Woot, they will replace the item. If the item is out of stock after the customer returns this item, Woot may issue a refund for the original item. It should be noted, however, that if Woot deems an item to be not damaged or defective, Woot reserves the right to impose a 15% restocking fee. The content throughout Woot.com is extremely sarcastic. It can be difficult to get passed the sarcasm and find straightforward information. Their lack of transparency can cause confusion and frustration when searching for information on their website.

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The Bottom Line

Woot provides customers with great discounts on a large selection of products. While their product selection and discounts are great, Woot's lack of straightforward information as well as ability to access customer service can be incredibly frustrating to consumers.