Overstock Flash Deals

Author: Kalicia Bateman

Overstock.com was founded in 1999 with the purpose of providing consumers with high-quality merchandise at greatly discounted prices. Consumers are able to shop through over 1,000,000 products up to 50% off. Overstock Flash Sales provides customers with the opportunity to purchase online merchandise at a discount for a certain period of time.

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The Good

• Wide category selection
• Great customer service
• 15 years of experience

Overstock Flash Sales provides customers with a large selection of high quality products at greatly discounted prices. Overstock.com features a wide variety of product categories which include for the home, furniture, jewelry, watches, men, women, bed and bath, health and beauty, electronics, and world stocks. New deals are posted to the site every day at 12 pm E.T. Each deal is equipped with a timer showing customers how much time the deal will be available for purchase. This is a beneficial feature which provides customers who may want to shop around with an indication of how long they have to purchase the featured deal. Overstock.com features an excellent customer service platform with easy access to customer service representatives. Users can contact a customer service representative directly by phone at 1-800-The-BIG-O (843-2446). For users who prefer email, questions or concerns may be emailed to a customer service representative through the Overstock.com website. Their transparency in providing straightforward means of contacting a customer service representative shows a desire to take care of their customer's needs. They have been in business for 15 years which is substantially longer than many of their competitors. Their years in business have allowed them to gain an understanding of their marketplace and adapt to the needs of their client base.

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The Bad

• Primarily online deals
• Deals available for limited amount of time

Overstock.com lacks a few features on their site that may be a turn off to potential consumers. The primary sales focus of Overstock.com is online inventory. Many of their competitors feature local deals and discounts for services as well as products. Consumers may need to look elsewhere for deals on services such as restaurants, getaways, and other service based deals. While the timer feature provided on flash sales is a useful feature for indicating how long a deal will be available, it may be frustrating for some customers to find deals available for such a short period of time.  In addition to the limited time deals are offered is the potentially limited stock of a product. Products can sell out before time runs out for purchase which could be frustrating when trying to make a purchase.

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The Bottom Line

Overstock.com is an excellent resource for discounted products sold online. Their easily accessible customer service and large selection of products make Overstock Flash Sales a great resource for locating quality products at discounted prices.