MSC Cruises

in spring of 2019- a year before covid, we had planned a cruise to Cuba with msc cruise line for a quick educational get- away in the fall when it was a little more cool, we had paid over 50% of this cost by June when President Trump had cut off these voyages. there was a lot of confusion and we were given a choice to cancel or reschedule another criuse or take the alternative cruise that MSC had planned as a replacement. Little time was given to make this choice and needed to be completed by mid june when all other cruises were giving until late june/early july. SO MANY PEOPLE HAD TO FORFEIT monies due to MSC's tiny window of time. We disputed the "non -refund" to get or deposit and downpayment back but wound up losing $600 to them, we considered and attorney but by then MSC offered to put this on a credit but covid was an issue and has since been a total washout . MSC simply kept our $600 because now the credit toward future cruise has expired and we have no desire to criuse anyway- at least with MSC

We have taken several MSC cruises and for the most part enjoyed them accept the last one. We left from Southhampton, England and went to several great places in Portugal, Spain, France and England but it was mostly Europeans on board and they treat their children differently than Americans. Children are allowed to occupy bar seats while older adults must stand, children are allowed to "Play in the hot tub" while adults have to sit and wait for their turn, children occupy lounge chairs while adults search for any seat around the pool, they are allowed to yell and scream with no regard for anyone around them and parents are doing nothing but sitting around smoking and drinking - I found this very annoying especially since they are not paying a fare. The food was mediocre at best, people were getting on and off at every port so the halls were constantly filled with suitcases and I found the staff to be rude - with one man telling me he had 22 rooms to make up and this was his last day so he didn't have time to tend to ours. We went on this particular cruise for rest and relaxation and got none - no more MSC!!!

Where can I start! The MSC Divina. The wait staff was inexperienced and meals were always late. 8 people at a table and meals were brought out one at a time, Some were 10 minutes after others had started. No wine steward so the waiter had to go down to another level to get wine. Never enough chairs on deck. Slippery floors at the indoor pool area and officers just walked away when notified. Several people fell and the answer was a sign added, Over-charged at check out by $2,500 and they said they would look into it. It's over one year and they have no answer after several calls. The only thing good was the cabin staff were excellent and the entertainment was very good. This was our twentieth cruise so we did have something to compare it to.

We cruised on the Divina in Sept 2014 out of Miami and had a great cruise. This is an absolutely beautiful ship. Food was good, ship was very clean, cabins are very large and very nicely decorated. At the time we cruised this ship had been in the states less than a year and so we tied to overlook the language barrier, which is very frustrating. Other cruise lines have crew members from many different countries, however they are able to converse and understand English. We took this same ship in June 2015, out of Rome. Again the ship was clean, and of course remained beautiful. Nothing at all has changed with the crew and actually was worse. We had so many problems with shore excursions and tried speaking with many people about it, and we finally gave up! Very few crew members can converse in English. And because of this, there is not a friendly atmosphere. Food this time around was not very good. We ate all evening meals and most breakfast meals in the main dining room. Breakfast at the buffet is what is expected at a buffet. Transportation from the airport to the ship, and then from the ship to the hotel ( arranged by the cruise line) was very unorganized, and of course it was very difficult to find anyone who could speak and understand English. The first time on this ship the captain was visible many times, and so personable. This time we never saw the captain, and none of the officers could take time to speak with anyone. The alcohol packages were very confusing. We finally found bartenders at the silver lounge who we could converse with, and spent most of our time there. We certainly hope that once this ship returns to Miami in November to be sailing from there year round, they work to find new crew members who can converse in English or educate the current crew. We did love this ship the first time we sailed and would love to be able to sail on it again. We will watch other reviews for updates before we make this decision.

Worst cruise ever on Divina. Although the ship itself is beautiful and the entertainment was great, the service and food were the absolute worse! Frozen waffles being toasted on the buffet, breakfast both in buffet and in dining room were identical and tasted like it sat around for hours, My dinner never arrived one night while the rest of the table was served. Fettuccine Alfredo tasted like a watered down instant mix. Spa was overbooking classes and not offering anything other than "sorry". Babies in regular diapers, not swimmies, were in the hot tubs and staff would not ask them to leave after we complained. Staff response was often "I don't understand" which is not good on a ship that was designed to accommodate American passengers. I've had neighbors who had similar experiences as well.

MY experience with this cruise line was very bad. Divina was not divine at all. staff extremely rude!, food very mediocre. We have gone in every cruise line and we wanted to try MSC, NEVER AGAIN!. the cruise ships are beautiful. they have the European mentality, a non existent customer care, it does not work in US, then staff can hardly communicate in English. Overall very very BAD.

Worst cruise experience ever on the MSC Proscia. The food was so bad that we actually lost weight on the 10 day cruise. Service in the dining room was awful. We called it the weight watcher cruise. Spend you dollars on a better cruise line. For a newly renovated ship and an Italian Cruise line I expected really great food. Spoiled shrimp cocktails, awful pastas, no chocolate desserts for 7 days. Soggy uncooked bacon, undercooked eggs, and the list could continue. Awful.

Horrible. The cruise from hell. Made our Anniversary a living nightmare. Staff, crew and food was terrible. Should not be allowed in the US market. Go back to Europe and stay there, you would do us a great favor if you do. they don't even care about complaints sent directly to CEO. Never again.

Could not wait to get off that ship. Almost flew home from St. Maartin. Worst food and even worse service. Told us they did not have enough wash cloths! that was hysterical. Everyone we complained to could care less.. Never again on MSC for us, EVER!

Worst cruise experience ever on MSC Proecia. While the ship was clean and nice, the food was awful. So bad that I put the matre' D's face in my rotten shrimp cocktail. The experience was really miserable. I wrote the president of the company and told him about our experience, and would not take a free cruise if they offered it to me. Just awful!

Crew was not caring enough a person fell on our cruise and a crew member walked right pass her on the floor. did not cater to the US people on board didn't have football on Sundays had to watch soccer in the sports bar. Ship was very nice just wish the crew was the same

called emailed about our not being able to have our dinner hour changed when we had it on boarding list and the mistake we MSC not ours. Out time was not pleasant for us.Never received a reply back or apology from MSC very rude staff and ship over all.

poor design ,captain seemed to be in a hurry ,boat swayed to much, poor communications,crew members not as friendly as other cruise lines , crew could barely speak English, food O K but nothing fantastic,menu didn't have enough choices will not be back

As a travel agent, I can report that I will NEVER book MSC again! They were miserable to deal with, and no one seemed to know what they were doing. In addition, they cheated me out of all of my commissions. They are the very worst cruise line in the world!

The cruise Divina is the worst experience we had on a cruise line, food was the worst, customer service need a lot of training, we pay for balcony view and we had a crane view. MSC never again.

Staff not very helpful, Smoking area near children's. No good area designated for children. Kids in the adult club with no supervision. Price is good but I will think 4 times before going on another MSC Cruise.

Nickle & dimed the whole cruise!!! Had to pay for water at dinner table!!!! Even shuttles cost extra at ports! Buffet area was so congested all the time - no one directing flow. Never again!!!

We cruised on the Divina out of Miami in January. Worst cruise ever. I can relate to all of the negative comments, especially the food quality and language barrier.

Good shows , but the service very bad, they didi not have courtesy at all.

I cruise regularly. MSC is horrible. Enough said. Horrible