Zoho
Author: Jenna Vasquez
Zoho is a CRM system that helps users manage their sales revenue and sales teams, as well as increase customer relationships. Zoho is loaded with numerous features that can help any company start, equip, and grow their business.
Zoho CRM is a part of Zoho’s suite of online collaboration, business, and productivity applications. Users will be able to access Zoho CRM by using their common account for all Zoho Services.
The Good
- Inexpensive
- 15-Day Fully Featured Trial
- Pay-As-You-Go Service
- Variety of Resources
Inexpensive
Zoho CRM offers multiple pricing options. Each pricing option offers different features, storage capacity, and customizable options.
- Free Edition — Includes 3 free users
- Standard Edition — $12 per user per month (billed annually)
- Professional Edition — $20 per user per month (billed annually)
- Enterprise Edition — $35 per user per month (billed annually)
- Ultimate Edition — $100 per user per month (available only in yearly subscription)
15-Day Fully Featured Trial
For those who are on the fence, Zoho allows users to sign up for a 15-day fully-featured trial that allows users to test out all the features that CRM software has to offer.
Pay-As-You-Go Service
Zoho doesn’t bind users to any contracts or commitments. Zoho is a pay-as-you-go service — meaning users pay monthly or yearly — allowing users to make changes to their accounts whenever they need to.
Variety of Resources
Zoho’s website includes a number of resources for anyone to use. The site includes the following resources:
- Documentation
- Frequently Asked Questions
- How-To Videos
- Webinars
- Ebooks
- Support Plans
The Bad
- Usage Limits
- Limitations on Free Edition
Usage Limits
Zoho will prescribe usage limits based on the chosen subscription plan. Users will have to stay within their usage limits advocated by Zoho, otherwise, Zoho may restrict the activity.
Limitations on Free Edition
There are several drawbacks to using the free edition of Zoho CRM. The free edition doesn't offer a lot of options for customization of the CRM to the needs of the business. If a user wants to add custom reports, customized functions, and additional modules, they will need to purchase a more expensive edition.
The Bottom Line
Zoho is a software system that specializes in business productivity apps to help users to be better connected to their customers. Multiple pricing options and simple integration with other apps allow the users to be more organized and prepared on the go; however, even though free edition might be an incentive to choose Zoho CRM system, users soon will find that limitations to customer support and customization features might not be worth it.
