Mountain America

We have been with this credit union for 30 years and will only not take our banking elsewhere because we are established. However, they are horrible at giving loans always coming up with some excuse that doesn't make sense. I've come in with all 4 of my children to get loans that have always been granted elsewhere and never had issues getting or repaying, but Mountain America has NEVER granted them the loans and I am to the point that I believe it is only because of their age, although that is never the excuse given. They always come up with some excuse that isn't legitimate. They are horrible at offering loans. I again, would change all of my banking in a heartbeat if it wasn't for our length of time with them.

I've been a MACU member for 10 years. When I joined they served the interests of the member and had competitive products. Over the last several years they have devolved to a greedy institution that clearly serves the interests of management and could care less about their members. Loan rates are average, deposit rates are laughable, and their member service is atrocious. I'm not sure what is more disappointing each time I visit: their sloth paced speed, the entire staff turnover, the lack of financial knowledge they (including their managers) possess, or their complete lack of social skills/professionalism. This credit union has really fallen apart in the last several years. I recommend choosing another institution to save yourself frustration, money, and time.

This place is a joke, and that's being nice. I applied for an Re-Fi RV loan, and was pre-approved over the phone by Camron N. Faxed him the requested paperwork. Don't hear anything. Try to email and call him, no response. Finally I call back to talk to someone else. I get Sonia N. I tell her my situation, and she says she is sorry and I can deal with her. She says I have to reapply because its past 30 days now. Okay fine. Get approved again, send in the paperwork, and crickets. Same thing cant reach her by email or phone. Now if they found something they don"t like about my credit or whatever, fine. But at least have the courtesy to email or call me and let me know. Don't waste you're time with them unless you are into that kind of thing.

I don't recommend this credit union. They take too much time processing the applications, spend too much time on phonecalls. My application was taking too long that I had to call them just to find out my co-signer and I "didn't pass the security questions". At the end I got my car loan denied because of "limited credit history" and "length of employment" even though I had a very reliable co-signer, and my credit score was good.

Started a small business account with them and they were horrible! When the account was starting it went overdraft by $1 and they charged us the $1 + $25, and continued to charge fees etc. vs. declining the transactions. We figured after seeing they would process debits in a fashion that would give them the most fees as possible, vs. calling you (like chase does) and having you correct things by EOD etc. Never do business with them!

Pathetic service. Over the last 3 years, I've had to either call or go into a branch office to change the spelling of my first name on my account from Willan to William. They still can't get it right. Had to call in again today as they mispelled it again on my new credit card. I'm drawing all the money out of my accounts and moving it to a credible CU.

They will charge you fees, even when you have money in your account. The only reason I am still with them is because of the length of time I have had my account open. I wish I would've never stayed.