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Chase

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6.1

Overall Score

Author: Jenna Vasquez

LAST UPDATED: April 18th, 2022

With a history tracing back to 1799, Chase is one of the oldest and largest banks in the United States. In 1958, Chase launched the first credit card in New York City, and today the company offers a variety of different cards.

Chase credit cards are known for their excellent rewards, including competitive spending rates and a generous points program. The company provides both co-branded and Chase-branded credit card options, and its Chase Sapphire Reserve® card is one of the most popular travel rewards credit cards in the industry.

Continue reading for pros and cons, as well as Chase credit card reviews from real customers.

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The Good

  • Chase Ultimate Rewards Program
  • Co-branded Credit Cards
  • Low Introductory APRs
  • Free Credit Score Monitoring
  • Positive Customer Reviews

Chase Ultimate Rewards Program

Chase Ultimate Rewards® is the name of the company’s points program used for all Chase-branded rewards credit cards.

Chase Ultimate Rewards points can be redeemed in a variety of ways, including:

  • Cash back
  • Travel
  • Gift cards
  • Amazon and Apple purchases

Points are generally worth 1 to 1.5 cents.

The following Chase-branded cards earn Chase Ultimate Rewards:

  • Chase Sapphire Preferred®
  • Chase Sapphire Reserve®
  • Chase Freedom®
  • Chase Freedom Flex℠
  • Chase Freedom Unlimited®
  • Ink Business Cash®
  • Ink Business Preferred®
  • Ink Business Unlimited®
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Highlight: Chase Sapphire Reserve® Card

The Chase Sapphire Reserve card is one of the most popular rewards credit cards in the industry. Offering exceptional travel rewards and benefits you can get three times the points on eligible dining and travel expenses. 

Through the Chase Ultimate Rewards portal you can redeem your points and use the program’s travel-booking tool, powered by Expedia. The travel-booking tool allows you to purchase travel accommodations and other expenses with accumulated points instead of cash.

Co-branded Credit Cards

Chase offers a variety of co-branded credit cards, allowing you to earn more rewards and points with certain airlines, hotels, stores, etc. Chase is partnered with, and offers co-branded cards from, the following companies:

  • Southwest Airlines
  • United Airlines
  • British Airways
  • Aer Lingus
  • Iberia
  • Marriott Bonvoy
  • Hyatt
  • IHG Hotels
  • Disney
  • Starbucks
  • Amazon Prime

Co-branded cards generally allow you to earn points on all purchases which can then be redeemed for specific perks and purchases. For example, you can earn 1 percent in Disney reward dollars on all purchases made with the Disney® Visa® Card; reward dollars can be redeemed toward most anything at Disney or Disney locations.

Low Introductory APRs

Many Chase credit cards, including some co-branded cards, offer zero percent intro APRs for a certain number of months after opening a new card:

  • The Chase Freedom Unlimited® and Chase Freedom Flex℠ credit cards offer a 0% intro APR for 15 months from account opening.
  • The Disney® Premier Visa® and Disney® Visa® credit cards offer a 0% promotional APR for 6 months on select Disney vacation packages from date of purchase.
  • The Ink Business Cash® and Ink Business Preferred® credit cards offer a 0% intro APR for 12 months from account opening.

After the introductory/promotional period, your APR will typically range from 14.24 percent to 23.49 percent depending on your card and creditworthiness.

Free Credit Score Monitoring

To help you keep track of your credit and manage your credit score, Chase offers free credit score monitoring through its Credit Journey program.

You don't have to be a Chase customer to access Credit Journey, but you must make an account which will provide you with a variety of credit monitoring services:

  • Check your score — get your credit score at any time without affecting your credit
  • Protect your credit — protect yourself from identity fraud
  • Receive real-time alerts — get alerts when your credit score changes
  • Get personalized insights — learn how you can build and maintain your credit

Positive Customer Reviews

The majority of Chase reviews are 4 or 5 star, with customers highlighting generous rewards, excellent customer service, and helpful online tools and features. In addition, many customers mention that they have had their Chase card for years (upwards of 30 years) and are still pleased with its features.

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Customer Review: Jeremy Balls from Kaysville, Utah

“I have several rewards credit cards through Chase. They are straightforward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.”

Poor reviews and complaints are limited, and the majority are outdated. But, some customers do mention high fees and difficulty being approved for a credit card even with a high credit score.

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The Bad

  • Annual Fees
  • Foreign Transaction Fees
  • No Secured Credit Card Option

Annual Fees

The majority of Chase credit cards have an annual fee. Fees range from $49 to $550, depending on the card. 

The popular and highly rated Chase Sapphire Reserve card has the highest annual fee of $550, but offers exceptional rewards for both dining and travel purchases. In general, cards that offer generous rewards will have a higher annual fee.

If you would like to avoid an annual fee, there are Chase credit card options available. But it is also important to note that a good to excellent credit score may be required to qualify, particularly if it is a co-branded card.

Foreign Transaction Fees

Some Chase credit cards, such as the Chase Freedom Unlimited card, do charge a foreign transaction fee of 2 to 5 percent on purchases made outside of the U.S. or in a different currency within the U.S. (e.g., buying a product online from Canada).

Chase does offer a variety of cards that don't carry this fee, but there are also other credit card issuers that don’t charge a foreign transaction fee on any cards, such as Discover or Capital One.

No Secured Credit Card Option

If you are looking to build or rebuild credit, a secured credit card can be a viable option for you. However, Chase does not offer a secured credit card. Thus, if you have bad credit or a limited credit history, you may find it difficult to qualify for a Chase credit card, especially for the use of building/rebuilding credit.

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The Bottom Line

Chase is well known for its generous rewards program, and offers a variety of cards with competitive cash back offerings or point redemption systems. You can choose from a wide selection of Chase-branded or co-branded credit cards, providing you with more flexibility in how you use your credit and what rewards would be most beneficial to you.

With a wide selection of co-branded hotel, travel, and airline cards, you can save money on travel, but it is important to note that Chase does charge a foreign transaction fee of 2 to 5 percent on some cards.

Chase customer reviews are mostly 4 and 5 star. Customers frequently confirm the generous and flexible reward offerings and are quick to praise the company’s customer service. In addition, many customers mention that they have had their Chase credit card(s) for a number of years, suggesting that Chase could be a good and reliable long-term credit option.

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Star Rating

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4.5

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625 Reviews

Review Breakdown

5 grade

65%

4 grade

23%

3 grade

6%

2 grade

3%

1 grade

4%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Suzanne E Slaton Homosassa, FL

They give you no slack at all...I was in a store and my credit card was declined. The amount was less than $15. I was so embarrassed I stepped aside and call Chase CS. They would not approve the transaction after just paying $100 the CS person asked for another payment. I ask him to please approve this transaction and he refused. I have been a long standing card member with them and never been late. So I asked him to close my account. He was more than happy to close it.

8 years ago

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DaikiGifts

My Chase Visa credit card account was opened in the NY. Not sure of other Visa cards, I use Chase Visa cards only. My problem gripe is that if I use my Chase Visa cards outside of the Continental USA, there will be a charge of either 3 or 5% fee (not sure exactly how much). This fee also apply for using it in Puerto Rico, where I temporary base . I thought Puerto Rico was part of USA!!!!!

8 years ago

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Shirley Johnson Cameron, NC

I got a fraud alert and cannot get in touch with anyone now and the app keeps telling me it's not working at this time and no one will call me and let me know what's going on with my card. Also I was one day late one time with my payment because of a holiday and they raised my interest rate.

6 years ago

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Diane Wolfe

Interest rate is too high. When you are never late on a payment you should be able to earn a lower interest rate. I like being able to make payments on line. So far no issues with false charges or someone stealing by identify and susing the card online.

8 years ago

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FIXITART West Jordan, UT

I took a chance and got a Chase credit card so I could get a $100 discount on an Amazon purchase. After purchasing my item from Amazon I went thru the process of attempting to pay my bill online. The site states i should have my card within two weeks. It took 4 weeks to get the card. You can not pay your bill until I got the card. It also took a phone call to Chase customer service to calm me that the two weeks is usually more like 3 to 4 weeks. Got my bill paid finally after getting my card. Every thing has been smooth since.

6 years ago

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Susan Miracle Louisville, KY

they are pests. Everytime you turn around they are sending you blank checks for you to tranfer other credit debt. Their rates are slightly higher. Or they keep sending you junk mail.

9 years ago

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Tammy Bright Lexington, KY

Chase is good to you as long as you keep good money with them. They are relentless if hard times come. I fell 1 month late on my car loan and they took it the night I spoke with them and told them I would pay $300 the next day. $300!!! 1 month! The rep was rude as well. I will never do business with Chase again.

4 years ago

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Michael Taylor Long Beach, MS

Financed my last house with them. Things were great for a while but after a number of years they became harder and harder to work with mostly due to being bounced around from one person to another who didn't always know what they were doing.

6 years ago

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Ken Glanville Raleigh, NC

connected to Southwest Airlines, so most every purchase involved travel and became easy to overspend and deal with high interest rates, high minimum balances

6 years ago

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Jerry Williams Dallas, TX

The biggest part I don't like about Chase is their constant lower credit scores compared to other financial institutions. I consistently see Chase come in 20 to 30 points below other banks.

4 years ago

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Dana Heimback Carlsbad, CA

Sometimes they charge me a monthly service fee. sometimes they dont. I have to check my account every month. Fishy. Every time I call about it they give me s runaround different reason

6 years ago

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S Suguturaga Orem, UT

I did not have a great experience with the customer service support but this was several years ago. It may have changed with industry regulations in the past few years but I have no desire to reconvene business at this time.

7 years ago

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Tc85 Chula Vista, CA

I got a bonus rewards when I open a creditcard in Chase with no annual fee. I used it for a while and got a good cash back.

8 years ago

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Katina Henderson Spokane, WA

They are consistent, and they have good rewards and benefits, but the interest rate is too high for someone with a 750+ credit score.

9 years ago

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Heather Schmid Phoenix, AZ

I have been with Chase over twenty years. The only benefit is convenient atms. They started charging for money orders and certified checks which is ridiculous.

4 years ago

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Daphne Brown Riverton, UT

I like the card and rewards program. The yearly fee is just a little too steep for me and I have trouble using my rewards at times. Not enough variation in there.

6 years ago

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Steve schramm Salem, UT

Provide the usual credit services. Good online access for statements. Penalties can be high if a payment is late but that seems standard for the industry. Okay service.

8 years ago

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Stacy Kay Salt Lake City, UT

It's okay. I have never had a problem with it. I use my points at different online dealers. Easy payment system. Good card when you are starting out to build your credit.

8 years ago

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Aubrey Rentschler Salt Lake City, UT

I have been happy with this card. We do not have any annual fees and received a nice bonus when we signed up.

9 years ago

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Ashley Jackson Memphis, TN

I like my chase card but there could be more rewards. Also the fees are a bit high. I guess it depends on the type of card you get.

4 years ago

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Steve Colella Coraopolis, PA

They offered a great introductory rate for opening an account. Their app needs a lot of work and it is easier to navigate when on a computer.

4 years ago

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Cristine Gonzales Tallahassee, FL

Trash but not nearly as trash as bank of america. Much less amount of fees that they charge

5 years ago

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Vickie Washburn Owasso, OK'

interest rates are way too high. I will be paying off cards and keeping them paid off.

8 years ago

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Angelica Torres Arverne, NY

I think the interest rate is astronomical, considering we have excellent credit.

9 years ago

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Richard Anderson Chicago, IL

High Interest Rates from my own bank. Disappointed with the fact my other cards offer a better rate

9 years ago

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Edward C Forbes

Used it as a balance transfer card, until I paid off the balance. Beginning to use as a credit card

9 years ago

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taushieya baker Newark, NY

I don't like them at all had many problems with this bank. All start of saying they couldn't find my money

4 years ago

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Spencer Morris (Logan) Riverton, UT

Chase is ok- reasonable rates and points- not great not the worst

6 years ago

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Pliny

Poor cashback rewards. Chase pays the least amount of any credit card I use!

8 years ago

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Elizabeth Prothro Albuquerque, NM

Interest rates are high and going higher but customer service is good.

9 years ago

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David Hieronymus Vancouver, WA

okay service; okay interest rate; okay everything. Just okay.

9 years ago

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Kim Fahrni

Chase offers fair incentives. The application process is quick and easy.

9 years ago

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M Pieringer Savannah, GA

Good credit card but I hate how I have to visit their branch to open up a business account.

4 years ago

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Nabil Battah Warren, MI

High interest rate compared with many other credit cards.

8 years ago

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Sue Mesa, AZ

Interest rates are too high and nonnegotiable

9 years ago