The "non-traditional" approach to styling is a major selling point for many shoppers. It is easy to find these products on various sales and deals throughout the year. There are a lot of outdoor clothes available at Urban Outfitters. The "apartment accessories" category provides shoppers with a lot of variety. You will be able to find many things to outfit your apartment with cool, hip things such as a "Heavy Metal" items such as speakers and ear buds to enjoy music and further deck out one's apartments. We liked the pricing of brands that were available at Urban Outfitters. If you spend over $50 at Urban Outfitters, you will be able to get a couple of pieces of clothes and get free standard shipping. Most customers responded favorably to the shipping options available to Urban Outfitters. We also liked the fact that the return policy is straightforward and easy to understand. You can also return online items at Urban Outfitters Stores.

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The Bad

Insensitive marketing campaigns
Customer complaints

Urban Outfitters is not without controversy. We found that their marketing campaigns were sometimes a little bit insensitive. There was a version of Monopoly released called Ghettopoloy. The NAACP criticized Urban Outfitters for this somewhat tasteless game. In 2012, Urban Outfitters also released a transphobia greeting card. This was problematic for LGBT customers, many of which decided to take their business elsewhere. We also looked a little bit more closely at Urban Outfitters' customer complaints. One customer ordered something for a bridal exchange. The item arrived extremely badly damaged. The bride actually called for another item and the customer who purchased the item on the bridal registry was billed twice. This indicates that Urban Outfitters has some problems with its billing and collections procedures.

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The Bottom Line

Overall, we thought that Urban Outfitters had some unique products and services for its customers. The hipster approach and different marketing paradigms make shopping at Urban Outfitters a unique experience. Customers can buy things for the outdoors, deck out their apartments, and find other items in addition to clothes. If you enjoy their style of clothing and have a decent budget, they may be a good option for you. Be aware of their billing issues and also, try to watch for their sales. If they had more sales and better company tactics, we would recommend Urban Outfitters.

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User Reviews

Star Rating

3.8

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90 Reviews

Review Breakdown

5 grade

38%

4 grade

32%

3 grade

16%

2 grade

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Patrick Orem, UT

This place matches my style so well. I gave them a five rating but there flaw is they like to over price their clothing. Best time to shop is during a sale around holidays. Only then is this store worth it. Don;t buy clothes ate full price. It is ridiculous. Another reason why it is 5 is the store is setup like your bedroom. Everything is comfortable and not in your face selling you. It is really chill (cool music). Good atmosphere.

8 years ago

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MattB Salt Lake City, UT

We recently finished a bathroom and I needed décor and rugs for it. I was surprised to find Urban Outfitters website had great, stylish items to choose from. I bought a rug and some towels and the website is set up to be very easy to shop from. I've purchased shoes from them in the past and love their online selection of some of my favorite brands.

6 years ago

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Natalia Correa MDTribe Miami, FL

Urban Outfitters always carries very trendy clothes. They have very unique collections that aren't easy to find anywhere else. They have good clearance racks sometimes but their prices tend to be on the higher end.

6 years ago

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JD Dunklee Hattiesburg, MS

I love shopping at Urban Outfitters. The styles that they have are super unique and awesome. And, they also have really good brands that they sell as well on their online selection

6 years ago

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Myken Salt Lake City, UT

I recently bought some shoes, bathroom rugs and bedding on Urban Outfitters website. I love that they have clothing shoes and the cutest options for my home online, which they don't offer in stores. Their website is easy to use and offers great options.

6 years ago

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Connor Farmington, UT

Urban Outfitters online sale game is incredible. A lot of options that are not seen in the store are online, as well as everything in the store! I get everything from music, home decor, dresses and shoes here. Highly recommend.

6 years ago

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Chloe Adams Morgan, UT

Urban outfitters has a great website and store experience. With so much product it’s easy to be confused but there website is direct and simple. Customer service goes above and beyond and the products always are a great quality.

7 years ago

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Mia Tallahassee, FL

Always has the cutest clothes and knick- knacks like books, or jewelry or record players, etc. The employees here are typically nice and helpful. The items here, although very cute, are extremely expensive.

6 years ago

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take7 Sandy, UT

Me and the teens love this store. It can be pricey but they have great sales! We like their jeans and jackets and sweaters. We also like their tees. They are good quality and beautiful and unique. A favorite!

6 years ago

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Amanda Montebello, CA

I purchased a few items from Urban Outfitter’s online website when they weren’t available in stores. It was an easy experience and I’ve shopped at Urban’s online store multiple times after that.

6 years ago

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Cooper Thompson Pleasant Grove, UT

Urban Outfitters has a great clothing line all of their clothes are so good looking and on trend! The vibe of the store and online site is cool! Customer service with UO is unmatched as well!

6 years ago

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Jaime American Fork, UT

I love the vibe I get in Urban Outfitters ... such a cool store! I have found some great clothes there, but I also like some of the other items they carry (like vinyl records).

7 years ago

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Paige Baldwin Wellsville, UT

Urban Outfitters is so good. I love their website and how easy it is to use. They have an awesome selection of clothing, but it is more expensive. They definitely have good quality products though.

7 years ago

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Chaveli Tallahassee, FL

Great clothes for college girls and very in fashion. Have one in college town area by my school! Also able to buy vinyls and vintage items!

6 years ago

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Ioana Asiata Herriman, UT

Urban outfitters always have the cutest and best jeans when I visit there. Their staff is always kind and their sales are worth waiting for.

6 years ago

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cb Thibodaux, LA

Great company! They have a unique style that separates them from others and have a massive online catalog! The customer service is top notch and very helpful!

6 years ago

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Haley Baldwin

I love shopping at Urban Outfitters even though it can be pricey. They have a great product selection that’s always on trend and they are good quality.

7 years ago

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Kaitlyn McBride Roy, UT

Such an awesome place to shop, always in style and I’ve always had a great experience with the quality of their products

6 years ago

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abby becht Pleasant Grove, UT

I loveeee urban outfitters because it has super trendy clothes that everyone wants, and you can always find at least one thing that you like!

7 years ago

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Jami Howell Farmington, UT

my daughter orders a lot of clothes and shoes from urban. they have pretty great quality and they wash up well. very trendy as well!

7 years ago

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Aliza Henline Provo, UT

Shopping online at Urban Outfitters is so easy!!! Everything looks pretty online as well as in person. Lots of sales and not in store items :)

7 years ago

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Joy Hill Pleasant Grove, UT

Urban Outfitters has really high quality clothing and unique styles. The customer service is great as well and the website is really organized.

7 years ago

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Keeli Hansen San Jose, CA

I love shopping at urban outfitters I am always satisfied with my purchase. They have the best clothes always up to trends

7 years ago

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Sadie Scoville Pleasant Grove, UT

I see my friends with Urban Outfitter clothes on all the time and they say that they last for a really long time. They are stylish and cute too.

8 years ago

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Taylee Warner Nampa, ID

I love Urban Outfitters. They are always willing to help and they have such a fun variety of products!

6 years ago

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Asia Bui Gulfport, MS

I love getting my clothes from Urban Outfitters because they always have such high quality and cute stuff to buy!

6 years ago

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Tracy Womack Cedar City, UT

Urban Outfitters is great! I love the clothes there and I love the website! It is so nice to shop there!

7 years ago

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CAROLE SCOVILLE Pleasant Grove, UT

I see my friends with Urban Outfitters clothes on all the time - and they are always great quality and very cute!

8 years ago

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Amelia Gibson South Jordan, UT

I love shopping on Urban outfitters! Not only do they have super cute clothes, they have other awesome urban products.

8 years ago

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Tori smith Mesa, AZ

Urban outfitters is such a cute store. They also have an online store and an app. Very convenient!

6 years ago

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Mazi Marcel Womack Cedar City, UT

Urban Outfitters has a great and easy to use website and they also have really stylish clothes.

7 years ago

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H Moore Lehi, UT

My daughters love the shorts at urban outfitters. They fit great, and their quality is excellent.

8 years ago

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Ashley Pleasant Grove, UT

I really enjoy shopping at Urban Outfitters because they have new clothes that fit my picky style.

8 years ago Edited September 14, 2021

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Sydney Michelle Salisbury, NC

Urban is my go-to but i never find jeans that fit

6 years ago