Macy's

Worst experience ever that I’ve had with an online store. Macy’s is racist so Asians with obviously Asian names, do business with Macy’s at your own risk. I used my valid fully funded credit card at their online store. They declined the transaction. They said the card was declined by the issuer. When I checked with my bank, the bank confirmed the transaction was in fact approved and gave me the approval number. Macy’s refused to accept this or acknowledge they lied about the reason for rejection of the transaction. To make things worse, they reported the card as compromised to Visa, prompting my card to be suspended. I called the bank and luckily was able to get my card reinstated. I was traveling so having a suspended card was highly inconvenient. I have many Asian friends who tried to shop in their stores and got the same treatment and excuse that the card was declined. I used the same card at Nordstrom and Neiman Marcus thereafter and had no issues whatsoever. There seems to be a pattern. If Asian business is not appreciated here, happy to bring our business elsewhere. But have the guts to admit instead of wasting our time with lies that our bank declined the transaction, which they did not.

Firstly, Clothes got delivered with the security tag on. Secondly, I bought a bag in store during a pre-sale and when I went to pick it up 3 days later like I was told, the first counter said that i couldn’t do it until the next day. I insisted that I was told to come in that evening. They then sent me to the handbag section. The person at the handbag section sent me to the online pick up counter. The online pick up counter person said that was only for online orders and sent me back to the handbag section where another person did recover this bag. The most inconvenient customer experience. This was the Macy’s at Biltmore, camelback rd, Phoenix, AZ.

Well I have finally made peace with shopping at Macy's State Street Chicago! I had a terrible encounter with an employee on Sunday. In fact it was so bad, that several shoppers came and gave me their names and numbers in case I needed witnesses for when Macy's managers would deal with the situation. Well, unbeknownst to those fellow shoppers, we could not get a manager to help us! No manager would come out. After 45 minutes we lefts. I went in on Monday and spoke to manager on that floor, who did not apologize and seemed totally uninterested in my situation. Totally unsatisfied with her response, I reached out to the store manage Kim Groth several times but never received a response. So, I will continue to shop at Macy State Street Chicago but I can do that with no expectations now that I know what kind of management they have from the top down! In a positive note about Macy’s based on this negative of Macy’s State Street Chicago. I have been shopping at Macy’s Herald Square, Macy’s Queens, Macy’s S.F and Macy’s Downtown Boston for over 25 years and their store managers and manager were and remain excellent. If ever I had an issue, which was never at the level I had at State Street Chicago, the management always helped and did everything to keep me as a customer. Keeping customers at State Street Chicago is not Kim Groth and her team’s priority!

IN-STORE: Their associates are mostly tired and not pleasant senior persons (you will never see any young associate working at Macy's). You always need to look for them in store if you need to check out, and when you finally get them, they are EXTREMELY SLOW (they call it "the attention to the customer"). ONLINE: 1. Do not trust their reviews and ratings: I personally tried to write a couple of reviews, but it was never published (without any explanation). And (of cause!) their customer service has never replied to my inquires about that. 2. Manipulative pricing: they will spam your mailbox everyday with "sale" and "further reduction", but the actual price will always remain same (they adding % to sale, but increasing the base price, and vice versa). And what's more, the online prices are always higher then for the same item in-store. 3. Item description is non-informative (=useless)

Do not place an online order with Macy's! They tell you something is in stock, claim that they have shipped the order so they can charge your credit card but they don't actually ship it. They then sit on your money for an indefinite period before they return it to you. I am sympathetic to Covid related delays and shortages but why do they debit your credit card before they ship? If they don't have stock just say so and don't tale my money!

I bought and rung from Macy’s online that was to small. When I attempted to return it at the Alpharetta Georgia Northpoint mall location. I was accused of having the ring sized. Then once they saw I had paperwork showing my return was pending they took ring and my paperwork and told me I was good. So I called the return center today since it was Saturday when I left ring at store and they tell me they have no record of me dropping ring off. That I should drive back to store and see what they did with ring and get a tracking number then they can help me.

My package came to me damaged and after waiting on the phone for 10 minutesx3 and trying to initiate a chat with a computer, I was told via email that they would ship me another package of the same. so, they did, to the wrong address! They sent it to my billing address and not the shipping address. They said I could dispute the shipping once it arrived, 1850 miles away! After 6 different emails from as many people I told they the package could sit on the porch and rot .

Horrible help center service. My wife ordered me a Christmas present and she needed to make a change of address. She made the call same day she made the order and instead of fixing it they ended up charging our account again. She has been back and forth with Macy’s and the bank for the past 4 days tyinf to fix the problem and still no solution. Never shopping online with Macy’s every again.

Had a situation where there was a promo going on online and the store was nearby, so I went in and wanted to pricematch or have the online promo honored. Wasn't able to do that. The person at the register wasn't very helpful and wasn't able to provide me assistance from a manager when requested. As I've worked in retail for some time and have quite a bit of patience as I understand the situation from their perspective. The experience was terrible and I haven't been back since.