Kohl's

I wouldn’t Evan give them a star. I placed an order on line Dec 26. Received confirmation the order had been delivered. I had not received the order and I noticed in confirmation order was delivered to a differant zip code. I called Kohl’s 866-877-8884 spoke to a Kendra. Worse service she told me to contact ups and have them delivered it to my address. We went back and fourth I asked to verify my address on file, she stated she couldn’t, I should know the address on file. She stated there’s nothing she can do. I’m furious. I WILL NEVER SHOP AT KHOLS AGAIN! I had to call my bank and dispute the charge of 82.50

I ordered something online. I always order online because I am disabled. The item was shipped to me damaged. Let there be no mistake, despite all their grandstanding, Kohl's DOES NOT have a "Hassle-Free" return policy. Their return policy is nothing BUT hassle. First, they ship NO return sticker with their items as do stores like Amazon and Wayfair. To get return something damaged you have to call them. And wait. And wait. And wait. And while you wait they constantly play a recording telling you that you called during a busy time and that you should call back when it isn't so busy. REALLY? So it is MY fault that you don't have enough staff to handle the myriad of calls you get from pissed-off people like me who are angry they even had to call you in the first place? PUT A RETURN STICKER IN WITH YOUR SHIPMENTS AND YOU WON'T GET ALL THESE CALLS. Also, YOU have to pay to ship returns. INFURIATING! I will never, ever purchase from Kohl's again. "Hassle-free returns"...WHAT A LOAD OF CRAP.

I ordered an item that never arrived. Kohls.com claimed they issued another item, free of charge, but then the wrong item arrives. Not only was it the wrong item, but it's SKU number matched the SKU number of the correct item. Someone is putting the wrong labels on the wrong items! Nice to know I won't be the only unhappy customer. AGAIN. Now I am being told I need to return the item, pay to return the item, call to check to see when the return is processed, and then request the correct item. Why would I do all that when I can just go to AMAZON.COM and get the correct item the first time. Why wait for the third time and be out of time, patience, and shipping fees? I have NEVER had a decent experience with Kohls.com. I waited a couple of years in between mishaps to see if service would change, it has not. Good riddance :)

The center put in a bogus email after having issues with an orders billing address and because of that I got charged and never got my official order number. When I called to get the status of the chairs/make sure everything went through I explained the situation, then had to speak to a manager, and THEN after all that, they said that they couldn't look it up and hung up on me mid sentence. Piss. Poor. Customer. Service. Now I'm out $500 with no idea if I'll actually get these chairs and no way of getting my kohls cash. I don't know where people get off on not doing their jobs or treating people like crap, but I'll never shop from them again because of these two's actions and I for sure won't be recommending them to anybody.

Beware of money with this company!!!! I ordered $117.28 some pick up and some delivered. (This became the worst mistake and realized how corrupt this company is) Right after making my purchase I checked my bank account to see what my new balance was. I had approx. $83 and change. Later on in the morning, I received a text from my bank giving me my balance. My balance was not close to the $83. So I logged in to find out that there was another charge from Kohls for $53.13 (Not authorized). I called Kohls right away to find out what was happening, did someone steal my card info and try to order from there too? Close, the company itself stole the money. They are also trying to say it’s not them it’s the bank that is charging it. (the bank won’t just hold/pend something unless the company tells them to, as if there was a purchase). Kohls also said that they would hold that money till I go in and pick up my items. The amount of my purchases being picked up was not even close to the $53.13, (so where they got that number I am not sure); But that $53.13 was because I made the choice to pick up some items. I picked up my items asap so I could get my money back. It did go back the $53.13 BUT they split up my transaction; pickups, delivery -- Making 2 transactions $46.66 and $64.15 = $110.81, the difference I am to assume is 1 from the ship to store item, which was approx. $7. That amount has yet to hit my account for a hard post and is not pending either, but its available for pick up. The company is fully aware of the fraud that they are doing, and the only reason they probably aren’t getting in trouble is because the non-authorized amounts never hard post to the account and it’s hard to file fraud or push more when something just pends. This type of fraud can screw someone up really bad, and there is no one to help them if this company takes everything they have and then some. They won’t pay for overdraft fees, or late payment fees of bills you have to pay; if they hold your money till you get the items from the store. Don’t get yourself screwed over by shopping with Kohls because . I am a more fortunate one that they didn't pull more money than authorized then they did for some people.

I wish I could shop there but the prices Just a tad bit unbearable. There is a lot of things that I definitely wouldn’t mind having but I’m not going to pay three times the price for what it’s really supposed to be worth. I think that store is set up for “ certain kind“ of customers where I feel like not everybody can “afford “the stuff so with that being said It just seems like some discrimination

In store experience hasn't been the best, and the online experience has been bad. I stopped shopping here after about a year of bad experiences with zero good ones.