JJill

I've shopped at JJill for years. My closet is 90% JJill. In the past 3 or 4 years their quality has been going down hill. They have fewer and fewer 100% cotton items. Their styles are not flattering. Big and baggy. Their sizing has gotten larger. I've worn a size small for 8 years and they now hang like a sack on me. I shop online frequently, and shipping is expensive and slow. It takes 8 to 10 days to receive an order. My days of shopping JJill are waning. My last, and most important, complaint is most of their clothes are now made in China. I'm afraid my days of shopping JJill are coming to a close.

Jjill USED to be a good company with good quality merchandise, although expensive. But the company has changed. I was wondering why and then discovered that in 2017 it went public. Since then the bottom line must be end goal instead of quality merchandise. One would not ever consider ordering anything from this company unless it were on sale and had very high ratings because the merchandise just does not contain the quality it used to. Shortcuts are taken such as tacking waistbands every six inches instead of sewing around the whole waist. The fabric are dismal one would think they're only trying to get by instead of presenting the customer with a product that they can use year after year. It just isn't worth the expense of returning an item to even order it in the first place. They used to have models in their catalogs that had been with them for several seasons now they have new ones. One can only wonder how they are to work with as a public company. I cannot recommend this company any longer even though I truly enjoyed their products for many years. When note: with all the problems the world is having today companies need to not take a throw-away mentality. We must have good quality merchandise that we can reuse and recycle. This company is not thinking in that direction at all.

All of a sudden it seems that J Jill has lost it's direction. I don't think they have a grasp of their customer and have decided that bland, collarless clothing is universally flattering. They had a unique cut by adding a slight a line to their basic tops so they fit many customers and were flattering. In the last few new collections the most basic tops are now narrower and not attractive if you have more than a skinny body. Too bad to see a store that offered nice, flattering basics go bland and unimaginative. Someone needs to re-evaluate the concept of what looks flattering on their customer. Just because a designer decides that a change in the hemline is new and fresh - is it really flattering? Different for the sake of different isn't always the answer. Randomly pick an item on the website and look at the average age of the reviewers. We're not young, but we're not ready for rocking chairs either!! Go back to the basic designs that are really flattering - not just off sacks of clothing.

I started shopping here in 2017 as work attire had become casual with leggings and tunics now approved. For 1.5 years I have enjoyed what I have purchased. In the last - oh 6 -8 months several changes lead me to search elsewhere. #1. my mother and I both purchased casual costume necklaces to go with tunics. Both broke, just snapped. Upon taking the first back to JJill there was only a response of "sorry, out of stock" no offer to replace with something else. Poor quality for broken items should be replaced #2. Quality is WAYYY down. The cotton and cotton blends - heck I'll go to Target/WallyWorld and find the same quality. #3. (I wear petite) Sizes are off. S is too small and M is too big. I agree with a previous post that some are just 'baggy'; to me some look like maternity tops (I even emailed JJill about this) . It is a pity because if they do not return to previous quality, improved styles/patterns, sizes they will lose more customers.

This store seems to have run its course. Customer service, in particular, has become poor. My recent experience was unhappy; after ordering one item on December 18, it never arrived. That has not stopped Comenity (the J Jill store card) from billing me for it. Upon contacting Comenity, I was told to take it up with J Jill. Apparently, the two entities do not communicate. After being told today via phone that my order was officially lost, I tried to contact J Jill again to ensure that the charges were removed. Links to on line chat and e-mail do not function. Perhaps it is something within my computer settings? In addition to the problems with receiving goods and billings, I am finding that the quality of goods has slipped, too. I have been a faithful customer for decades, but the thrill is gone.

This last two years I decided to try JJill. I’ve been a Chico’s loyalist for decades. I honestly can say the only item I’ve loved is the linen dress from summer 2017. I bought it in 5 colors! The only other marginally acceptable product was their perfect prima side vent t-neck. Every. Other. Item. Was. Awful. I’ve spent $80 for a sweater that faded and developed holes after a few washings. Their quality in much lower than average from any other store. I was applauded. Because of my success of the linen dress there I continued to try other products. A waste of time and money. After one season of wear the products earn a place in the rag bag. I was shocked. No thank you JJill. I must have missed your glory years!!!

I have worn almost exclusively JJill clothing for the past several years. However, two things are changing that. First, the fabrics being used now absorb stains immediately which quickly become permanent, and even when I wash the clothes on “Delicates” wash using laundry soap especially for delicates and hang them to dry, they end up limp, hardly like the garments when purchased. Second, the bank, Comenity, which issues the jjill credit card has phone personnel that seem to lack any knowledge of the accounts! They know a few standard sentences and that is all. Oddly, they seem to sound like teenagers! It is not a matter of not speaking English well; they simply do not seem to know what to say. In conclusion, I am sorry to say that this is the second women’s clothing retailer letting us down. When Coldwater Creek was a catalog and online retailer, I could count on the quality of their items and the uniqueness of their garments, always something a little different and nice. When Coldwater Creek opened their stores, their quality and style sharply declined. The fabrics were less substantial and the same styles were in stock all the time with just variations in colors by the season. When the stores closed, I tried a few items from the revamped catalog but the quality had not returned. I think I will have to go back to sewing my own clothes!

I have been a j jill customer for over 10 years and I agree with many of the reviewer's comments, there has been steady decline in quality and design. However, the pricing remains high. I have a favorite 8 year old light jacket I bring out every fall, it still has great shape, no pilling or fading. The product j jill offers now is so inferior, I am no longer a customer. Over the last few years the sizing is never the same, the materials are cheaper, wash horribly and fade. By the end of summer, the black T shirts are so faded they look cheap and old. The leggings I bought 5 years ago are in better shape than the pair I bought this year. The T shirt I purchased from TJ Max for $16.99 is still looking good compared to the $30.+ from j jill.

I used to adore J. Jill clothing because of the soft, flowing fabrics, the feminine drape and the interesting/unusual pieces not available anywhere else. I could purchase a piece or two and keep it for years because of the quality of fabrics/workmanship and timelessness of the design. Not so much anymore... Over time, their vanity sizing has gone bonkers (I'm 5'7, 130 lbs and wear a size 6 in most clothing lines; however, at J. Jill, I'm now a size XS in tops and range from an XS/ 2 - 6 in bottoms - this does not inspire confidence when ordering online) and their clothing has gone from feminine to frumpy. The cut on most shirts and dresses is boxy and loose - no darts, no shaping, nothing to help a woman look or feel feminine. Worse, I fall into the "Tall" category in most of their clothing; however, cannot get my size (that pesky XS or a size 2) in a Tall size. I have to choose between a garment that fits at the waist/hip or sleeves that reach my wrists/pants that cover my ankles. They seem to have a love affair with all things 3/4 sleeved, which makes my already long arms look freakish... Worse, the fabrics shrink like crazy. I have to hand wash and line-dry every article (including t-shirts), as the sleeves and hems shrink considerably even if tumbled dry on a low setting. Few things are worse than splurging on an expensive item only to have it ruined after one wash. I still do find some pieces that I like (their full-leg pants are fantastic!) but the pricing, especially in light of quality issues, keeps me from buying much. **I do take issue with the description that this company offers "affordable" clothing. Certainly, if compared to high-end designers, it would be; however, the term "affordable" generally refers to vendors offering substantially lower prices than, say, Macy's or Land's End. Perhaps if they offered better promotions they could be lumped into that category; however, I would never describe them as "affordable". Maybe on the upper range of affordability?**

All of the clothing has the same shape and colors. If you're looking for variation in your wardrobe this is not the store to shop. Plus and I stress this ladies do not check your gift card balance with the 1 800 number. Twice I checked 2 different cards and was told there was a balance and 10 minutes later my balance mysteriously disappeared. Very shady customer service reps.

At present, waiting for an order placed on December 18. Still not here. Fedex tracking has placed it in Memphis for weeks. The real problem is, none of the "contact us" links on the J Jill web site work. I am being billed for this purchase; it'd be better if the item had actually been delivered. Shipping is way, way slower than it used to be, customer service not reachable, by e-mail or chat, anyway. A post script: J Jill did credit my account, for which I am grateful. That means at least two fewer calls to make.

I have happily shopped at J Jill for years. But that may be about to change. My last visit to the store resulted in no purchases and I left in a state of shock. Everything in the store was dumpy, shapeless and dull. The sizes seem to have gotten larger. Many plus sizes are available which is good if that’s what you need. But now the whole store feels like Lane Bryant! Yuck! Just read the CEO has come from there. Not sure frumpy is a look that will catch on. Very unattractive clothes now. And quality is in decline.

I purchased a few items last summer and a pair of Capri pants that I loved started to lose the stitching on the bottom of the back pocket after two or three washes and the color faded a ton. Now those same Capri pants don’t have bottoms to either back pocket since the stitching is now gone. They didn’t even last one summer! Unacceptable.

I have ordered from JJill and most of my orders have been returned due to problems with sizing Some medium fit some don't, same with large One very expensive tunic sweater did not hold up very well Cute styles, but costly shipping