Name: JCPenney
Rating: 3.9

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Kathryn Robinson Riverton, UT

I have bought a few items of clothing from JCPenney. They have good prices on their clothing, but I feel like their clothing lines are pretty standard and not with the most recent trends. They do have some good annual sales.

6 years ago

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Desi Pleasant Grove, UT

The clothes are very stylish and cute. I love how affordable they are and that you can look really good with it too.There's a lot of variety like pajamas, gym clothes, and pretty dresses.

7 years ago

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Rischelle Mikkelson American Fork, UT

JCPenny is my favorite place to get suits for my husband and my son. I like to wait for their annual suit sale and am able to find killer deals. The quality is great, delivery is fast, and returns are easy if things don't fit.

7 years ago

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Breanne Stanko Logan, UT

I needed some bras and I couldn't find any and I went to JCPenny and I was able to find a couple that worked perfect for me. I still have them and wear them and they are in perfect condition.

7 years ago

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Whitney Stanko Smithfield, UT

Nice store to shop in. Got a good strapless bra that works super good. I’ve had it for about 2 years and it still fits and is in good quality. Sometimes the store isn’t always the cleanest but the customer service is pretty good!

7 years ago

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Kimberly LeBaron Delta, UT

I really like shopping online JCPenny, because they have a variety of clothing (and other products), and good prices. I prefer JCPenny online, because I find the store hard to navigate. I felt comfortable buying the clothes online because they have a good sizing chart and easy returns. My clothes arrived quickly and in good condition.

7 years ago

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Christine Farmer Littleton, CO

I have ordered online from JCPenny when they don't have my size in the store or it is cheaper or just more convenient online. I always receive my items in a timely manner. I've also had to return items to the store and haven't had any problems.

7 years ago

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Dee Farquharson Washington, DC

I like JCPenney for a number of reasons. I can always find a sale or coupon. I also like that they all have Sephoras in them. I lost a wee bit of interest when they did a calendar based sale system. But since they've reversed it, I havent had any issues

7 years ago

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Kathie Bowman Lakeside, CA

I bought the best vacuum at JCP! I have a card through JCP and have used the store for many different things. They have a wide variety of things to shop for. I go on JCP website often and they always have really good sales.

7 years ago

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Tom Pleasant Grove, UT

JC Penney has always been a good store for me. I am Big and Tall and love their Big and Tall Section. They have great prices and have good sales. Just wish they had some more items in the Big and Tall.

8 years ago

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Tera Layton, UT

I enjoy shopping at JCPenneys. The things that I buy there are things from the makeup counter perfume makeup they're very helpful as far as helping me choose what makeup is good for me and my complexion.

8 years ago

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Gia Regina Waco, TX

I’ve shopped at JCPenney’s for decades. It’s budget friendly and there is a good variety of designers. Their clothing is also long lasting.

4 years ago

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Kristiane R Durfey Orem, UT

JC Penny is a good company and I am able to order and buy with confidence from them. They offer quality clothing and have a good return policy if I ever need to use it.

4 years ago

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Amelia C Anchorage, AK

I always buy so much whenever I go to JCPenny. They have such trendy items with great prices. What more could you ask for?!

4 years ago

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Connor Smith Palm City, FL

JCPenny has a great variety of clothing for the whole family. All their clothes wash well and stay looking new like the first day we bought them.

4 years ago

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Kim Miller Fayetteville, AR

My experience with JCPenney's is not good my father bought my mother a ring in December he also bought the extended warranty and paid $90 for it to be sized my father died in May after my father died my mother and I took the ring into JCPenney's to be sent off to be sized it was the last piece he ever bought her and JCPenney's locked it and will not make it right you all are not a family ordinated company and do not care about your customers no wonder you're going out of business

4 years ago Edited December 6, 2021

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seanth57 Columbus, GA

I shop at the local store and online, there always a great sale going on, the pickup service at the store is convenient.

5 years ago

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Kim Blake Newark, DE

If i could give a zero i would. I place an order on the 17th of December. Was sent an email that it was shipped on the 19th. Was given a tracking # for usps. Then i go further to view order and i have a diff tracking # now for ups saying i won't get my order till Jan 6th. I have checked order status everyday and it keeps changing further and further out. Customer service was not helpful at all. Will never order from thwm again!

5 years ago

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Mahilet Getachw Jacksonville, FL

Every experience that I have had with JCPenney has been nothing but great from the customer service and the items they provide.

5 years ago

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Chloe Tickfaw, LA

the stores are amazing and always have the coolest things! the prices are great and they always give the absolute best discounts as well

5 years ago

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Anne Tallahassee, FL

They have the best sales ever. I have gotten so many cute clothes and boots from here and the quality of material is long-lasting.

6 years ago

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Brandon Scott Norcross, GA

Ok so I grew up around a JCPenny’s in my hometown, and it had very nice products. I still shop at a JCPenny’s near me to get good quality products and clothing

6 years ago

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Tj Black South Jordan, UT

We continue to shop at JCPenney because of the deals we always find. We also love Sephora . Great customer service that always find what we're looking for.

6 years ago

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Nicole Sohm Herriman, UT

Only shop here if they have a really good sale or coupon going on. Clothes are fine but nothing I couldn't find somewhere else.

6 years ago

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No Mo Ontario, CA

BEWARE!! My package was shipped to the wrong address. JC Penny's website had a glitch and reverted my account back to a VERY old address which doesn't allow to be deleted because it was the address used when the account was opened (10 years ago!). JC Penny wants me to go file a police report otherwise they don't do anything. So I have to leave work early to go file a police report otherwise I'm out $159 and no merchandise! I have been a loyal customer for soooo many years without any complaints or problems and this is the thanks I get! I will NEVER shop here again!

6 years ago

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Cynthia Miller Cedar Rapids, IA

I bought a comforter set online It was on sale but I got it home and am not crazy about the texture. It's very cute, but not soft. Not sure what the policy is for returns. Thanks.

7 years ago

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Peggy Cochran

Very Positive. Very nice clean store with great prices. They could improve by carrying more plus size clothing selection.

7 years ago

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Nishita McLean, VA

I've always shopped at J C Penny, however off lately their quality seems to have gone down, it is not the same. I hope they are able to revive their brand name and improve their product quality.

7 years ago

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jessica diaz Los Angeles, CA

on 9/10/2018 daniel was beyond helpful. it was at the montebello, ca location in the mall. i extremely enjoyed his customer service.

8 years ago

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Dylan Findlay South Jordan, UT

I love JCPenney. The reason I gave them 4 stars instead of 5 is because if you order things online, the shipping rates seem awfully high compared to other retailers.

8 years ago

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Cheryl Harris Brandon, FL

Extremely slow shipping. Estimated delivery date was 7/20 - 7/24. Order was a birthday gift for a birthday on the 24th so I figured worse case it is delivered on the birthday. Wrong! As of 7/26 it has still not arrived. Estimated delivery is now 7/30. The order was placed on 7/16 and not even shipped until 7/23 via the slowest possible method. Will not order from JCPenney again.

8 years ago

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Gordon D Tiffany Richland, WA

Ordered couch online relying on color chart provided on line. Set couch back since it wasn't even close to the online color. Penny's no longer has a way to get fabric samples, either by mail or at store. Crazy decision makes me wonder if they have given up on customer service and will be ending all furniture sales.

8 years ago

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Amanda Mariposa, CA

Pre Black Friday 2017, I began my search for a kitchen package. On JCPENNEY's website I found a GE 4 piece appliance package and began the ordering process. I attempted to order, and found that I was unable to order the package for the listed price. I called several times. My attempts were elevated to the corporate Leven and still I was unable to order the set for the price they advertised. The company finally stated they were wrong in their price but would not honor their add. Shameful! I missed other opportunities for sales and feel abused and mislead.

8 years ago

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Evette Decatur, GA

Last night 12/6 at 8:30pm was leaving the JC Penny at Stonecrest Mall. I️ purchased cologne, jewelry, and jeans. As I️ was leaving the mall the detector went off so I️ asked the clerk in the children’s department if there was someone else who could assist since she was busy. No response. She completely ignored me. My mom was with me and she has cerebral palsy and I️ was trying to keep her from having to walk far. The clerk was unprofessional and had terrible customer service. Will never shop here again.

8 years ago

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Project Ecommerece Irving, TX

I bought a sofa from JC Penney. It was suppose to be delivered today and a day before delivery they call me to tell me that the item has been damaged and they have already refunded without even asking what would I want to do. I ordered from them because of free delivery. However, they leave me with no option but order from them again. However, they are telling me that the delivery fee is $125.00. When it comes to furniture or bedding item they are not efficient nor effective. Rest it is up to you whether you want order from them. O ya, delivery wait time is 3 weeks to a month.

8 years ago

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Hayley Lambdin Orem, UT

JCPenney is alright. To be honest though, I haven't ever really gotten the best stuff there and there is nothing new, fresh, or inviting about their clothing store to get me to shop there.

8 years ago

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Gary Mayer South Jordan, UT

To old fashioned. Need to step it up and focus on more young people. Their service is becoming very lax. Finding someone to pay for your purchase is very hard. They need more people available.

8 years ago

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Shelly Zollinger Kaysville, UT

i really like this store. has a great selection, but seems to run out of items that are on sale rather quickly. Don"t stock enough for sales.

8 years ago

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Christopher Haueter Salt Lake City, UT

JC penny really isn't the best store. There are so many places that are cheaper with a much bigger variety of clothes...which is the main reason I don't like it. I will say that I was happy when I found my suit that I wore to my wedding and it was a very reasonable price. Other than that....not my first or even fifth choice.

9 years ago

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Kari Staheli

I mostly shop at JCPenney online. They have a lot of options for the clothing that I like and items arrived on time. The qualtiy is what you expect and returns are a cinch.

9 years ago

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ken wilder Fresno, CA

I HAVE A PAIR OF STAFFORED MENS DRESS SHOES, THE SOLE WITH VERY LITTLE USE BROKE AND CRUMBLED APART. I tried to 'CHAT' WITH CUSTOMER SERVICE THEY TERMINATED CHAT WITHOUT ANSWERING ANY OF MY QUESTIONS , OTHER THEN CLAIMING THAT SHOE SOLES FALL APART FROM USE OR STORAGE....SOMEHOW MANUFACTURING DEFECT WAS NOT A CONSIDERATION . THEY THEN TERMINATED CHAT FROM THEIR END WITH NO RESOLUTION OFFERRED......YOU CAn't even begin to call that customer service

10 years ago

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Gerald Hays Layton, UT

They have good customer service. The products they have are quality and I like that I can depend on that when I order something. My orders always come quickly.

6 years ago

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Myken Salt Lake City, UT

I recently bought my daughter's bedding off JCPenney's website. They had a great selection and it's very cute and looked similar to something I would pay a lot more for somewhere else.

6 years ago

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Tyler Jenkins Jackson, MS

JCPenney has a lot of really good things going for them! Great customer service and great products! Also, their winter collection is super nice and affordable.

6 years ago

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Elizabeth Klemm Windermere, FL

JCPenny is a great store with good quality brands at a low price. They have many different options to choose from so you can always find what you need.

6 years ago

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Jakob barre Norcross, GA

Great styles but kind of overpriced especially when it comes to men dress outfits and dresses tired can be kind of expensive so I would recommend Men’s Wearhouse for a better quality at that point.

6 years ago

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AmyConder22 Eagle Mountain, UT

JC Penny always has great deals that you can get on their stuff. We have ordered clothing, shoes and purses from them and everything has all been great quality.

6 years ago

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Silvia Lobendahn Orem, UT

JCPenney is a staple in our home. I have dressed my family from JCPenneys since my kids were little. I love the selection of products offered and enjoy the overall shopping experience.

6 years ago

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Edith O'Halloran Englewood, CO

I called JC Penny on Feb. 4th ordered two Stafford mens shirts. Paid an additional expedition fee so that the shirts would be delivered in time for an occasion. I then received an email stating the order would be delayed and I would be notified when the order would be shipped. I contacted the customer service was told that I could not do anything until after I received the order. I did receive the order on Monday Feb. 10th. The shirts were LONG Sleeved. I could simply shorten the sleeve length. Measured and marked one sleeve. To my dismay the cuff on the sleeve came into the hem area. tried to call the customer service and was buried in ads and bargains. My time is worth more than the bargains and ads.

6 years ago

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Toni Baker West Valley City, UT

By the way love JC Penney's from underwear to T shirts the pajamas to pots and pans luggage anything in need you can find it JC Penney's prices are reasonable

6 years ago