Name: JCPenney
Rating: 3.9

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Ashley Pleasant Grove, UT

I love shopping online at JCPenney's for my husbands white shirts for Sunday. They last a long time and are the best quality I have found. He is a big guy too and they carry big and tall. It is so fast and easy and you can save money by having them shipped to your local store.

7 years ago

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Avery Fowler Pleasant Grove, UT

During Christmas time me and my family always get PJs, we always go to JCPenney to get our PJs. They are always super soft, high quality fabrics, and have many different options, and they also last a very long time. Staff is always super welcoming, store is very organized!

8 years ago Edited September 14, 2021

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Preston Fowler Pleasant Grove, UT

My sisters were always obsessed with JCPenney and I never knew why until I went there and found the hottest new pair of shoes, when I walked into church all the ladies turned their heads and I blew them away with my amazing new pair of JCPenney shoes.

8 years ago Edited September 14, 2021

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Amanda Sherwood, OR

I love JCPenney! Their website has a very large selection of clothing for everyone (from kids to adults). I love the brands they carry and how diversify their sizes are! I have long legs and love to order the long sizes on their jeans! Also always great discounts and prices. Great reward program!

8 years ago

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enelson3903 Bowie, MD

JCPenney is a good store. Their customer service is excellent, and they are very responsive with online orders. The pries are very reasonable, and I love the men's clothing line.

4 years ago

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Chad Edgar Wentzville, MO

Well I go here sometimes to get name brain clothes and shoes for something nice to wear on occasion a lot of women's clothing in there thek ladies customer service

4 years ago

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Guy Salt Lake City, UT

JC Penny’s is always my go to for school uniforms. Thank you so always have a great selection of sizes available including hard to find husky sizes.

4 years ago

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Anoushka Ahuja Orlando, FL

I picked up a few dresses on sale and they are priced well and I got a lie of compliments too bad the Penny’s closed in my neighborhood mall we will miss shopping there

4 years ago

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Abigail Land Tallahassee, FL

Great selection of quality merchandise. The staff is very friendly and will give good recommendations and help you find exactly what you are looking for.

4 years ago

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HC Brana Sanford, FL

Even though JC Penney has changed their looks, it is a great place to shop for reasonable prices. Their customer service is not so great. There is a long wait at the counter if you are picking up orders placed on line or you can't find anyone in the entire store. The merchandize goes from great value.quality to the worst in the market.

5 years ago

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David Cape Coral, FL

J.C. Penney has been steadily on a decline for years. Each year they drop product lines they used to carry until, they have become basically a cheap clothing store. Like most of the stores today they want to sell you a credit card more than the products they carry. The clothing they carry, has become so cheaply made that it seldom last a full year of use. I remember the days where you could walk into their stores and be assured you could find just about any product you wanted from furniture to Clothing and Electronics at a reasonable price and good quality. Those days are over.

5 years ago

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MindyV Lubbock, TX

JC Penney has decent clothes but they don't have a good selection for us plus sized women. They often have sales, which is great, but then there's a good chance they don't have your size, which stinks. I wouldn't feel comfortable buying most of their plus size clothes. I'm pretty modest and a lot of the clothes are not.

5 years ago

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Nell Damascus, MD

JC Penney is tried and true. Great selection and variety for everything - house and home to women’s, children’s and men’s wear. Great shoe department.

5 years ago

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Hayden Yarbrough Laurelton, NJ

I’m not one to turn people away from businesses, as I know people need to have their own experiences and make their own opinions. However, I STRONGLY advise literally any and everyone to stay away from JCPenney in the Ocean County Mall. My husband purchased my wedding set in 2017 and it has been issue after issue with them ever since. Not only are ALL of the jewlery associates inconceivably rude and unhelpful, but I have been calling customer service over and over, asking to be transferred to managers and supervisors for two hours now and my issue is STILL not resolved. Once I get my rings back (IF EVER) after not having them for over a month, I will be taking them elsewhere to be serviced even after my husband paid extra for the lifetime warranty, because at this point, I would literally spend any amount of money to never be treated like this again. Do yourself a favor and don’t bother buying anything of value from this store. You will 1000% regret it.

5 years ago

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Brooklyn Bishop Smithfield, UT

JVPenny is a great place to get clothes from. They are very high quality and super trendy. My clothes last me a long time and I would totally recommend!

5 years ago

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Jayla Thomas Jacksonville, FL

JCPenney’s is great place for families to shop. Their clothes are very affordable and plus-size friendly. I highly recommend this store to anyone with a budget!

5 years ago

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Julie Heckler Antioch, TN

Is there a way to put 0 on here. I’m a literally fuming, and I don’t think I have ever been this MAD in my entire life!!!! I want to say a lot of bad words, but I am holding it in. I placed an order for my gma as a surprise.... she is very ill, and she loved this suit; unfortunately, she couldn’t get out of bed today. She called me several times raving about this suit, but she didn’t want to pay the clearance price. Plus, the darn “coupon” wouldn’t work, and even at that point she said, “they are fooling us.” Of course, I went ahead and ordered her the suit. It kept saying out of Stock, but I refreshed the page. It showed on-stock immediately, so I placed the order. After HURRYING to do so, I placed the order, and within 7-minutes of doing so, I called “jcp” as instructed......... After 2-HOURS of being on- hold (which was around 5:30pmCST on a Saturday of all things), they finally get me to a supervisor. During all of this, I remained extraordinaryly calm, understanding and empathetic. Again, it’s been 2- hours at this point. The “bia” cancels my order; then, within seconds (literally) less than 5-seconds, she can replace the order and can’t do a thing about it. I asked her very specific questions as I have managed/directed a call center. Not to brag, but frankly, this is Bs, and I know/deserve better......I can’t say enough how calm, sweet, and collected I maintained, bc I totally get it; I deal with this ever day. After the supervisor (Aka maybe 14-yr old) tells me she cancelled my order for nothing and can’t do crap, I ask her questions about warehouse options. Again, I am still totally calm and very nice; guess what?!?!?!? This “BIA” hangs up on me for no reason at all! I’m sure it’s bc she didn’t know what to do bc she sounds like an uninformed person to begin with, which is totally not her problem..... It’s JCP PROBLEM! Not only did they pull the “wool” over my gmas eyes, they placed an order without asking for shipping info, and as instructed, I followed their rules to correct it. After and in total spending 2.5 hours simply trying to order this item, they hung up for no reason at all and couldn’t call back?!?! Talk about the worst experience and customer service. My gma constantly orders from JCP, and I usually spend 200-300/month. Do you think I will or my gma will ever order from here again?!? No!!!!!!! I have never been so extraordinarily upset, esp when we were nice, AND STILL, we are screwed. Plus, I have to wait for money to be put back on my card, HA! We will see if that happens, and if not, I will release every amount of hell on anyone and everything!!!! This is BULL! We will never, ever shop here a again, and bright will my (oh did I mention I have over 70 people in my family), they ALL agree, we will NEVER shop here again!!!!! I hope y’all burn!

6 years ago

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stevey shumway Midvale, UT

JCPenney is a great store with cheap clothing but great quality. They always have deals going! Recommend to anyone looking to spend little money for great items.

6 years ago

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Lori Fletcher Saratoga Springs, UT

Women business clothing is really good quality. Most their coupons can be applied and their customer service is great when checking out. I wish their return center wasn't so far away from the front of the store.

6 years ago

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Audrey Mitchell Managua, MN

JCPenney was a great place to shop when it came to buying wedding gifts for a friend. They have a wide collection of good clothing, home necessities, and shoes which make for great presents

6 years ago

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Jesse Rice Biloxi, MS

Was able to get Brides maid dresses and flower girl dresses for my 4 siblings that ranged from 6-12 . It was so nice to be able to do my shopping on a budget but not having to skimp on what I wanted.

6 years ago

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sue

I do all of my shopping online because I live very far from any large towns. But I haven't shopped at this store in nearly 35 years because they never had anything I wanted. Then, while shopping online I stumbled on a suit jacket at a reasonable price for my husband. Placed the order online on the 12th to ship to my home, he needed the jacket by the 25th. Whenever I buy at clothing at other large store web sites I get a shipping notice within a day or two and it's usually here within 8-12 days. But after 4 days I hadn't received any notice from JCPennys that the order had shipped, so I contacted customer service who said they're processing the shipment. So, I wait another couple of days and had to contact them again. Still processing!!! Then I got a shipping confirmation e-mail that it would arrive on the 25th!!!! WHAT! I needed it by the 25th! Then the tracking number came and it now says the 27th!!! So when it gets here it will promptly be returned and it will be another 35+ years before I shop these worn out old store again.

7 years ago

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angrycustomer Wayne, MI

There is no sales reps in any of the departments. When I complained to the manager, she said they are all at the register helping customers. I said that I was standing at the counter and there were 2 people at the register for the ENTIRE 1st floor. What happen to customer service reps in the aisles. There aren't any. This is why the sales are going down in these stores. There is no help on the floors until you wait 15 min at the register to ASK a question.

7 years ago

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Son in Law Allison Park, PA

My 86 year old mother in law purchased jewelry at JC Penney that sale priced at $150 down from $270. She had an old Penney charge card that she hadn't used for well over a year. At checkout, they suggested she get a new card for an additional discount. She provided the required info including her new independent senior housing address and phone number. The new total on the new card was $101. After a few months, being 86, she never thought about not having received the bill in the mail. It appears that JC Penney somehow screwed up the new card application and billed her old card and mailed the bill multiple times to her old address where she hadn't lived for almost two years. Mail was no longer being forwarded so JC Penney got the bills returned. They should have had her new address and phone number from the new credit card application, but they can't explain to me what happened and how that information got lost. JC Penney turned the debt over to a collection agency that now wants my mother in law to pay close to $300 to clear the debt. The collection agency has no information on the debt and just wants their money. JC Penney says it is out of their hands! BUYER BEWARE OF THE BEHIND THE SCENES OPERATIONS AT JC PENNEY.

7 years ago

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James Strassburg

It is the only store in my area that carries large tall shirts and has a big and tall section I visit often. Customer servive is great very helpful staff.

7 years ago

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Katlin La Porte, IN

I’ve shopped at Penney’s for years and hadn’t had issues until very recently and has turned me sour to the point where I will no longer be shopping in store or online any longer. I placed an order and received my items and of the items was completely shattered in the box. I had to drive an hour to the nearest store to exchange the item. The sales associate told me to look for the item in toys. I spent over 30 minutes looking for the item before I returned to the service desk and the associate actually scanned the product and told me they didn’t have any of those is store. Why wouldn’t she just do that in the first place? I had arrived to the store with my sister who was returning two pairs of children’s snow boots and the zippers did not work. The associate she spoke with told her she could not exchange her boots for new ones yet she had to wait for a refund to her credit card. The woman took her merchandise and gave her a “refund” which was under the price she paid for even with a receipt. The refund was supposed to be in her account within 24 hours. It has been 3 days and the money still has not been refunded. We’ve just gotten a ton of snow and her kids don’t even have boots. Shame on jcpenney. I can guarantee that we will no longer be spending any money at their store or online. The customer service was terrible.. I was shopping here once a month at least. I’ll be taking my money elsewhere. I hope they make some changes to their company or they’ll be closing just like many businesses.

7 years ago

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Kiersten La Porte, IN

My experience with jc penny was awful I ordered snow boots online for my children both of the pairs did not zip when I went to return them at the store I was told i could not return them I even proceded that I'd pay the remaining balance for the new boots my children just needed snow boots. The lady told me all shes suppose to do is put the money back on my card and can take up to 24 hours .. I didnt understand why I couldn't just return them and purchase different boots she could not explain this to me. The woman was rude nor could she explain anything its been 24 hours and the money still hasnt hit my card. This was my first and last time shopping with jc penny beyond annoyed and the costumer service sucked...

7 years ago

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Amarilys Fuentes Gotha, FL

JCpenny App tells me I have rewards points, so I make my order on Nov 2nd hoping to have the stuff ready for Thanksgiving. I call twice first time they said I need it a new method of payment which I gave to them, three weeks later no items, call again so they tell me to go to the store because they have no idea what happen to the order. I go to the store they have no clue, they called and put us on hold for over 20min. Wasted more than one hour and the only thing they said sorry we will refund the order,you need to pay full price. Zero empathy, zero customer satisfaction. I have spend thousands on this website but after that experience I will be taking my money somewhere else.

7 years ago

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Shari Evers Lehi, UT

I love that a department store is using site to store pick up. Online shopping is the best way to shop, for me at least, but the shipping cost isn’t the best. So now a happy medium!!

8 years ago

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Mary Beth Mobile, AL

Went into the Mobile, Alabama JC Penney's tonight. There were several customers whom, along with myself, noticed there was not a staff person to be found. I wandered the store for over 20 minutes before seeing an employee. The place was a dump and the shoe department counter was dark - with lights turned off - and people were just pulling stuff off shelves to try on and leaving where they were. The dressing rooms were unattended and had garments left on the floors - as though the rapture had come and people were whipped right out of their clothes. Some lights didn't work, and it was just plain creepy! Like no one was around at all!!! There was only one cash register with the one employee that was open and that girl, very sweet, had only been working there for three days and had very little cashier experience, yet was working alone. The quality of the clothing is just horrible now. I worked there back in 2013 when you could buy decent clothes. And the sales, I got a shirt and pair of shoes a spent over $50 at 70% off. The ONLY reason I bought something is because I have a JCP credit card and am on a tight budget at the moment. The clothes are now all cheap stuff from china. I felt like I was in a five and dime store! It was very surreal - like an end-of-the world movie where the other customers and I had free reign of the store. Really! We could have robbed the place blind!

8 years ago

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Meme Burlington, MA

I Ordered 2 facial creams on the JCPenney website, they withdraw the money on my account and waited 2-3 days to send me an email that one item is not available. A week later I never received the other item. When I called and entered the order number it says the item was shipped, when I spoke with a customer service agent, she simply said no "Maam' your order was cancelled by the factory, not us. She didn't even say sorry for the inconvenience and what did she mean by not "us" while ordered directly on their website. More than a week no product and no refund. It was the first time they were going to get my money anyway. I went to the store about 10 years ago in MA, I didn't like any of their pattern and fabric, never went back. Lord and Taylor, Nordstrom and Amazon will continue to get my business. Rule the World Amazon!

8 years ago

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William South Jordan, UT

I tried calling the store numerous times and the employee answering the phone kept picking up the phone and hanging up. Finally I connected with a different department and told the manager their Employee was picking up the phone and hanging up. He offered me a 10% discount on my next visit and promised to talk to the employee.

8 years ago

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Carlene Dastrup Sandy, UT

JCPenneys is one of those "go to" store for me. I like the lay out of the store. It is very easy to find what I am looking for. The prices are reasonable and their clothing is a good quality.

8 years ago

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Shirley Oregon, OH

?Warning to our family and friends! We have been royally hosed by JC Penny furniture and disrespected and lied to by their corporate office. Fair warning....NEVER ORDER YOUR BEDROOM OUTFIT FROM THEM. It was 5 weeks late. They claim that it is made in Texas once the order is placed yet there were stickers all over the wood indicating that it was made in VIETNAM. Even the boxes that they came in said made in America which is a lie. We paid to have a very expensive outfit shipped and put together and their 3rd party delivery lost our whole bedroom outfit and when they did finally deliver it they lied to us and said that they were not responsible for putting it together and just left it in huge boxes for my husband to put together only to find out later that the bed would not go together because the people in Vietnam could not measure and drill holes. Most people save and dream and work hard for a new bedroom outfit for years and JC Penny spit in our face by offering us $400 for weeks of inconvience, schedule changes, sleeping on the mattress on the floor, living out of laundry baskets, and when we called for updates and explanations they had the unmitigated gull of hanging up on us, handing us off from one manager to another, lying, making us put our furniture together and not returning follow up calls as promised. And beware... If you think that you will get in touch with someone at corporate in a timely fashion then be ready to spend several hours on the phone. They are getting it all back!! We are done and done with JC Penny!!

8 years ago

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Sandy Sutton Spanish Fork, UT

Great customer service. I feel like every time I shop there I've come away feeling good about the quality of merchandise. And, I love getting their coupons.

8 years ago

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Abbey Richards American Fork, UT

I feel like JCPenney is not a place to really find clothes for young adults. It is a little more mature than I would like. They have good clothes for business wear and church wear, but it isn't my first choice when it comes to clothing.

8 years ago

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Alex Murphy Reno, NV

I had never shopped at JCPenny until a month ago. They had excellent service. My wife and I went their for a sale and they had some amazing deals. I love the clothes I bought. They don't have the best quality or band clothes but I would go again.

8 years ago

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Jonny Hancock Mona, UT

I apparently opened a JC Penney credit card years ago that I never received any mail for. Recently, I noticed that my credit score dropped 50 points, which seemed strange to me because I didn't think I had done anything that would have caused such a significant drop. Upon further investigation, I discovered that the credit limit for the JC Penney credit card that I didn't even remember that I had had been cut in half, which caused my overall credit to take a hit. It is frustrating to me that JC Penney never sent me any notices about its credit card. Would not recommend JC Penney card services to anyone.

9 years ago

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Sue

Laurie in the shoe department was fantastic help! She was very helpful and gave me the best deal she could have a great smile and I will be back because of her.

9 years ago

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Chelsea tyrrel Davenport, IA

I am so disappointed. On their page they have a picture of a hutch for sale and that picture includes a changing table... However the changing table was not included. When the hutch came I was very disappointed to discover this. I looked to see if I could buy the changing table and what do you know, they don't sell it anymore, even though they keep a picture of it up. So when I asked to return it I was told I had to pay $75 dollars on top of the $75 delivery fee... So in order to get it returned I had to take a $150 loss.. The hutch was $160. I am so mad and upset about this, I don't know if I will ever shop at JCP again. Also, the lady I talked to at JCP online was so rude.

9 years ago

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Sandra Fynboh Andress Akeley, MN

I went shopping for some much needed clothing at JC Penny. At the checkout the sales associate was more interested in getting me to sign up for a credit card than in getting the magnetic tags off of the clothing. I asked her to please make sure she got them all because I lived a long distance away and don't make it to the mall often. When I returned home, sure enough, there was still a magnetic tag on a pair of jeans. Since I work 60 hour weeks and don't drive the 21/2 hours to JC Penny often I asked several managers if they would send me a shipping label to return the jeans with the magnetic tag and send me a new pair that does not have a magnetic tag on them. Apparently, JC Penny, an on line shipping store and a traditionally mail order company, can't do that. This will be my last shopping trip at this store.

10 years ago

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Nicole Jones Riverton, UT

I do a lot of online shopping, especially during the holidays. JC Penney was by far the best to deal with and their website is extremely user friendly and easy to navigate, which makes for a great experience. I love JCP.

6 years ago

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Luis Diaz Norcross, GA

JcPenny’s is the place to go for clothes. I’ve had one issue with clothes and wanted to return them. The manager insured that what I wanted was done and that she was very sorry I wasn’t happy with their product. Overall very friendly and nice staff.

6 years ago

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cb Thibodaux, LA

great store with workers alway eager to help! very cheap and comfortable clothing! I bought a couple of button up shirts here that have stayed very durable for almost 3 years now.

6 years ago

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Jackson Barousse Thibodaux, LA

I bought a Tux from here for my high school homecoming. I ended up paying far less than i would have at a actual men's suit store. The quality was amazing and the workers helped me pick out everything i needed!

6 years ago

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Dwhoush Slidell, LA

I always use JCPenneys website before I go into the store. It’s easy to find what I want and it lets me know if it is in stock and/or on sale. They always have the selection I’m looking for as well.

6 years ago

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Mandi Smith American Fork, UT

JCPenney has endless amounts of clothing. Every time I go there I always find success. There clothes are classy, cute and comfortable. Their costumer service is incredible! JCPenney's employees are always courteous and kind.

6 years ago

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take7 Sandy, UT

Been going back since one went up near me and it is great. Always great sales on brand clothing and ship to store is a plus. It’s clean and quiet and easy to access everything. I like to sephora in ours too

6 years ago

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Cooper Thompson Pleasant Grove, UT

A company that is trusted and been around for years and years. JCPenney has affordable, stylish clothing, but also offers anything you need for your household! A one stop store!

6 years ago

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Tom Gourley Pleasant Grove, UT

We have purchased a variety of products on-line from Penneys over the years and have rarely had a problem. On one occasion they sent us the wrong product but generally their products arrive as ordered and the quality is good. Local store pickup is another plus. Their sales representatives and customer service people have also been helpful when we have needed them.

6 years ago