JCPenney has been in business since 1902. It serves customers at approximately 840 stores across the United States and Puerto Rico, and online at jcp.com. Its operations are supported by a variety of U.S. and internationally based support facilities, including its home office in Plano, Texas.

JCPenney has undergone several transformations over its more than 100 years in business. In 1963, it issued its first mail order catalog, influencing the way Americans would shop for decades. And then in 1994, JPenney evolved again as one of the first national retailers to embrace e-commerce by launching jcp.com. Today JCPenney stores are mainly located in shopping malls and do a large amount of business online.

In recent years JCPenney has faced a slew of financial issues as the retail industry has changed rapidly. In May 2020 JCPenney filed for Chapter 11 bankruptcy protection and announced that it would close 242 stores. In September 2020, the retail chain was purchased by two large property groups. Its stores and e-commerce site are operating as usual.

JCPenney sells clothing, shoes, accessories and household items. Its website also sells a large range of jewelry, salon items, and Sephora Beauty products. Customers should be aware that its stores vary in their offerings. Not all stores feature add-ons such as their optical departments, photography studios, JCP Salon, and Sephora Beauty.

The fashion industry is responsible for 10 percent of humanity’s carbon emissions each year, and this impact is growing. JCPenney is one of the largest purchasers of clothing, shoes, accessories and household items to be sold in the United States and Puerto Rico and is dedicated to ethical and environmentally friendly sourcing for the goods it sells. Customers can review information related to JCPenney’s standards on its website.

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The Good

Clothing Competitively Priced
More Than 100 Years of Retail Experience
Free Shipping Offered on Orders Over $49

Clothing Competitively Priced

JCPenney, as one of the most experienced clothing retailer, provides its customers with great low prices for quality merchandise. For example, tuxedos that could cost hundreds of dollars from other online clothing wholesalers can be purchased for far less. You are able to purchase nice tuxedos, especially the Stafford brand, near rental prices. This is a great option for a customer who might not have big bucks to spend on a prom, wedding, or other special occasion. There are lots of options for items beyond clothing. Besides men, women, children, and baby clothing products, there are also bed and bath products, furniture, and other items for around the home.

More Than 100 Years of Retail Experience

Being in business for several decades has benefited JCPenney throughout its transition to the online store shopping world. The company regularly responds to customer complaints and works on repairing the client-company relationship when a poor customer experience has occurred. Because of this, JCPenney has an excellent customer service reputation. The company has consistently responded to customer complaints politely, timely, and worked effectively to fix issues the right way.

Free Shipping Offered on Orders Over $49

JCPenney offers a number of different shipping options, including standard (three to five business days), premium (three business days), express (one or two business days). When shopping online, free shipping is offered for orders that total over $49. Orders that qualify for free shipping are shipped via its Standard Delivery 3–5 business day method. Eligible customers must select this option in checkout in order to receive free shipping. Free shipping excludes truck-delivered items and may also exclude select manufacturer delivered items based on participation.

There is also the option of ordering something online and then picking it up at a JCPenney Store. JCPenney stores offer curbside pick up as well. Customers must place orders by 3 p.m. for free pickup at their local store. This makes getting your item relatively easy and fast.

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The Bad

Shipping and Delivery Issues
Restocking Fees
Review Tool

Shipping and Delivery Issues

JCPenney’s online reviews include many complaints regarding shipping and receiving issues. Some complaints regarded the slow shipping of certain items. Complaints like these usually indicate a pattern of problems with inventory and distribution center processes, and the complaint resolutions made it sound like JCPenney is working on this.

Restocking Fees

There are problems involving restocking fees for some certain products. For example, there is a restocking fee for returning furniture. Customers should be able to return unused furniture without a restocking fee if they find that it wasn't a good fit for them. Smaller items, like clothes, don't have as many issues with this however.

Review Tool

Not very many customers used the online review tool for JCPenney products. It would enhance the shopping experience if information about products that customers have purchased was readily available on the site; this information helps customers determine whether or not a product is a good fit for them.

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The Bottom Line

Overall, we definitely recommend JCPenney to those shopping for low-end to mid-range priced clothing. Although the company has experienced a slight decline due to the disappearance of the catalog industry, we found that they have a great selection of clothes online. One of the nice things about JCPenney is that you can purchase regular products like special occasion dresses or tuxedos for close to their rental prices.

We also liked that JCPenney has done a great job with customer service. We found that the company was significantly beating Nordstrom when it came to keeping customers happy. Also, the rewards program is not "exclusive." You do have to spend a certain amount of money at each service level in the rewards program on the store credit card, but there are many great perks with the rewards program.

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User Reviews

Star Rating

3.9

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323 Reviews

Review Breakdown

5 grade

43%

4 grade

28%

3 grade

13%

2 grade

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Brittney Mac Gregor Louisville, KY

I know that I can get quality clothing at JCPenny's. I have shopped there for years, since I was a child. It has become a passed on tradition to do a big shop at JCPenny's twice a year, once for summer clothing and once for winter clothing. I find great clothes for my kids. I did have to take a star away however, because now that I am older, I have gained quite a bit of weight and am in plus size now. The selection of plus size clothing is poor. Often, I make a wasted trip out because I am unable to find anything appealing for my size that is in my age range (early 30s). I wish that they would offer trendier clothing for younger plus size women. Unfortunately the selection looks to be targeted towards overweight senior citizens, excluding the younger generation.

5 years ago

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Mario Martin Houston, TX

I'm not sure when I became an online shopper, but could not be more than a year. JCP has been a personal shopping destination for me since my youth. Recently, I noticed that there had been fewer JCP store locations that were convenient for me. Curiously, I went online and was simply amazed at the quality selection, sales and services that made my shopping experience more enjoyable and convenient. Since then, I've become a regular shopper at JCP online.

4 years ago

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Steve Ashby Portland, OR

I think JCP is underrated for clothing. Every time I go there I find great deals on great items. You have to work the sales but if you do it is worth it. I found great puffy coats last year that cost around $15, and the best part is they don't have any goofy logos on them for some random brand name. Why would I want to advertise anything but the top brands? I also found a great coat for my wife that rivals anything you'll see on a Hallmark Christmas movie!

5 years ago Edited September 14, 2021

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Alicia Holman Gilbert, AZ

Although the store is packed full of stuff, the prices are good and the variety is good as well. The men's clothes are especially good for Big Men. They also have a lot to offer for branded items like NFL, NBA, etc which is sometimes hard to find. If you're looking to get new curtains or a rug, it's a good place to find an inexpensive item as well.

8 years ago

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Kory Staheli

I am a big fan of JC Pennys. Their online store is user friendly and they offer a wide variety of clothing options at great prices -- especially if you watch for the sales. I have also been pleased with their customer service. I had to return an item recently and they made it quick and hassle free. The customer service representative I worked with was both competent and friendly.

9 years ago

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Caloway Salt Lake City, UT

JCPenny has very good clothing and it is normally easy to find a good deal on jeans or shirts. I go there for the clothes so I don't know much about what else they have to offer. The clothes can be pricey but are of good quality. The staff have always been friendly and helpful.

5 years ago

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Eddie Rios Ogden, UT

JCPenney offers all the great brands online. They are a staple in american fashion and offer it at great prices. The site is organized well and offers great pics to show off the clothing well. Delivery is quick too making JCPenney a great place to start shopping online.

6 years ago

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Auditi Gilbert, AZ

JCPenney always has sales going on, but not the best items. You are going to have to look for good clothes. Items that are currently popular seem to be more expensive. They have a nice collection of wallets, purses and jewelry.

7 years ago

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Kaylee West Jordan, UT

Clothes are fairly priced and they have something for the whole family. There are always sales going on as well. It is also nice that they sell items for kitchen, bath, jewelry, shoes, and beauty. This makes for an easy one-stop Christmas shop.

8 years ago

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Hannah Pleasant Grove, UT

JCPenney is nice if you're looking for the basics and the classics - not much more. I've found good denim there, and I appreciate that they almost always have some sort of sale going on, so you can almost always find something in your price range.

8 years ago

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Lindsey American Fork, UT

JCPenney has a great website for clothing and many other department store items. Since it is not really my style, I've looked on the site but haven't actually bought anything on it. The website is easy to navigate through, and has the prices, sizes, and colors clearly mapped out.

8 years ago

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Connie Mayer South Jordan, UT

JCPenney has been a store I have gone to for years. I have been there with my daughters, granddaughters, and other family members. The prices are fair, and I love their jewelry department. Their ladies wear is good too. It isn't my favorite store though, but they have good sales and good coupons.

8 years ago

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Janan Grange Pleasant Grove, UT

I had searched for several weeks for Bridesmaid dresses for my daughter's wedding. I was able to finally find the perfect dresses at JCPenney's website. I wasn't sure of all the correct sizes so I ordered several different sizes to have the girls try them on and then bought the rest. The process was easy and the dresses all came in a prompt manner. They also easily returned the dresses that were the wrong sizes.

6 years ago

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enelson3903 Bowie, MD

JCPenney is a good store. Their customer service is excellent, and they are very responsive with online orders. The pries are very reasonable, and I love the men's clothing line.

4 years ago

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Lori Fletcher Saratoga Springs, UT

Women business clothing is really good quality. Most their coupons can be applied and their customer service is great when checking out. I wish their return center wasn't so far away from the front of the store.

6 years ago

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Audrey Mitchell Managua, MN

JCPenney was a great place to shop when it came to buying wedding gifts for a friend. They have a wide collection of good clothing, home necessities, and shoes which make for great presents

6 years ago

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Jesse Rice Biloxi, MS

Was able to get Brides maid dresses and flower girl dresses for my 4 siblings that ranged from 6-12 . It was so nice to be able to do my shopping on a budget but not having to skimp on what I wanted.

6 years ago

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Shari Evers Lehi, UT

I love that a department store is using site to store pick up. Online shopping is the best way to shop, for me at least, but the shipping cost isn’t the best. So now a happy medium!!

8 years ago

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Carlene Dastrup Sandy, UT

JCPenneys is one of those "go to" store for me. I like the lay out of the store. It is very easy to find what I am looking for. The prices are reasonable and their clothing is a good quality.

8 years ago

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Luis Diaz Norcross, GA

JcPenny’s is the place to go for clothes. I’ve had one issue with clothes and wanted to return them. The manager insured that what I wanted was done and that she was very sorry I wasn’t happy with their product. Overall very friendly and nice staff.

6 years ago

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Rischelle Mikkelson American Fork, UT

JCPenny is my favorite place to get suits for my husband and my son. I like to wait for their annual suit sale and am able to find killer deals. The quality is great, delivery is fast, and returns are easy if things don't fit.

7 years ago

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Whitney Stanko Smithfield, UT

Nice store to shop in. Got a good strapless bra that works super good. I’ve had it for about 2 years and it still fits and is in good quality. Sometimes the store isn’t always the cleanest but the customer service is pretty good!

7 years ago

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Kimberly LeBaron Delta, UT

I really like shopping online JCPenny, because they have a variety of clothing (and other products), and good prices. I prefer JCPenny online, because I find the store hard to navigate. I felt comfortable buying the clothes online because they have a good sizing chart and easy returns. My clothes arrived quickly and in good condition.

7 years ago

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Christine Farmer Littleton, CO

I have ordered online from JCPenny when they don't have my size in the store or it is cheaper or just more convenient online. I always receive my items in a timely manner. I've also had to return items to the store and haven't had any problems.

7 years ago

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Dee Farquharson Washington, DC

I like JCPenney for a number of reasons. I can always find a sale or coupon. I also like that they all have Sephoras in them. I lost a wee bit of interest when they did a calendar based sale system. But since they've reversed it, I havent had any issues

7 years ago

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Kristiane R Durfey Orem, UT

JC Penny is a good company and I am able to order and buy with confidence from them. They offer quality clothing and have a good return policy if I ever need to use it.

4 years ago

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Brandon Scott Norcross, GA

Ok so I grew up around a JCPenny’s in my hometown, and it had very nice products. I still shop at a JCPenny’s near me to get good quality products and clothing

6 years ago

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Tj Black South Jordan, UT

We continue to shop at JCPenney because of the deals we always find. We also love Sephora . Great customer service that always find what we're looking for.

6 years ago

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Dylan Findlay South Jordan, UT

I love JCPenney. The reason I gave them 4 stars instead of 5 is because if you order things online, the shipping rates seem awfully high compared to other retailers.

8 years ago

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Kari Staheli

I mostly shop at JCPenney online. They have a lot of options for the clothing that I like and items arrived on time. The qualtiy is what you expect and returns are a cinch.

9 years ago

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Myken Salt Lake City, UT

I recently bought my daughter's bedding off JCPenney's website. They had a great selection and it's very cute and looked similar to something I would pay a lot more for somewhere else.

6 years ago

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Jakob barre Norcross, GA

Great styles but kind of overpriced especially when it comes to men dress outfits and dresses tired can be kind of expensive so I would recommend Men’s Wearhouse for a better quality at that point.

6 years ago

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Silvia Lobendahn Orem, UT

JCPenney is a staple in our home. I have dressed my family from JCPenneys since my kids were little. I love the selection of products offered and enjoy the overall shopping experience.

6 years ago

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Reckholdt Draper, UT

I love doing back to school shopping here. They usually have pretty good sales on their clothing and shoes and backpacks. They also have a fun little Disney section I always check out before a big Disney trip.

6 years ago

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Khori Howard Tallahassee, FL

I like JCPenny because of their college suit up days where you can go and get a nice suit for job interviews and such. On a normal day, they have nice professional clothes for a good price as well.

6 years ago

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Martha Gourley Pleasant Grove, UT

I have ordered through JCPenny.com on many occasions. The variety and number of items that you can select from is really good. They do have free shipping to the store and many times free shipping to your home.

6 years ago

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Camilla Lundberg Mapleton, UT

I like jcpenny It takes me a while to find things but i do like it. they are really good with their customers and helping you find what you need. i reccomend jcpenny its a good store and has a lot of options.

7 years ago

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Sicely Lyn Russell Show Low, AZ

I have really cute sweaters from here. They are super comfy and I would wear them everyday if I could. The AZ jeans are also really cute!

5 years ago

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Christopher Whiting Los Angeles, CA

Great place to find what you need in a pinch at a good price. I really like the website and there are always good deals to be had.

6 years ago

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Kaitlyn Rios Ogden, UT

JCPenney is exceptional. They have a great selection of fun styles. And a fantastic/helpful staff. This is a must hit clothing site.

6 years ago

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Cole Colombo Managua, MN

I purchased some dress shirts online and they offered me free in store pickup which was good. Also, I was able to use a coupon so I had a good experience.

6 years ago

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Amanda Montebello, CA

Shopping online at JCPenny is an edit experience and they offer a wide assortment of items. The only downside I’ve had was with their online customer service team.

6 years ago

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Nancy Paugh Long Beach, MS

This is the only place I have been able to find the sizes and style for my teenage daughter. The sale prices make them comparable and affordable to any other company.

6 years ago

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Allison Campbell Jackson, MS

Too much money. Their clothing is way too expensive for what you actual get. The quality and style isn't the best but they have great customer service.

6 years ago

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Kimmi Riverton, UT

There are great options here for tall people. If you are looking for more classic pieces this is it, the value is great. The pickup in store option is a plus.

6 years ago

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Michelle W Coraopolis, PA

I recently opened a Penny's credit card because I was making a big purchase, and now I check this store for dress clothes for my husband. Cheap and nice!

6 years ago

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Paige Baldwin Wellsville, UT

I used to shop at JCPenney a lot but over the years I feel like their product selection and quality has decreased, so I find myself shopping elsewhere.

7 years ago

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Terra Stanko Hyrum, UT

Customer service has always been helpful. Semi good selection on the clothing, not a good variety. But do have multiple sizes of some clothing which is nice.

7 years ago

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Rosann Stanko Logan, UT

I ordered some things online at JCPENNEY and was pleased when they came, but they took longer than I thought they were going to. The product was great.

7 years ago

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Braden Stanko Smithfield, UT

Good clothing not always the best quality but has a variety. Store can be messy and not always cleaned. But price you pay is good for the quality of clothing.

7 years ago