Charlotte Russe

Author: Kalicia Bateman

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The Good

• Affordable pricing
• Tons of promotions
• Shipping discounts
• Easy return policy

Although no business is perfect, Charlotte Russe comes very close. Customers will not find many things they do not like about the store and their shopping experience. They provide benefits for loyal, long-standing customers as well as new customers who are just trying on their first Charlotte Russe outfit. The pricing at Charlotte Russe is very affordable. With most items under forty dollars, this is a store that is appealing for most budget sizes. If the competitive prices aren't enough to entice customers to shop their styles, their website also features a sales tab that has many items marked down to discount prices. A ten and under category can be found on the site as well as several categories that include percentages off of merchandise. These percentages can be up to 40% in many instances. The low prices and sale options are exciting to customers and keep them browsing the site and stores for long periods of time. Promotions found on the website are overwhelming. First, access to the site pops up a homepage that is brightly colored and exploding with promotional discounts. These discounts include flat rate shipping, buy-one-get-one for multiple products, happy hour with marked down items for a limited amount of time each night, and the list goes on. They definitely make shopping on their website fun and worth of any customer's time. Not only are the prices and promotions amazing benefits to their customers (or as the company fondly calls them "Charlotte girls") they make shipping fairly easy for all online purchases. Charlotte Russe offers a fantastic deal of free shipping for all customers' orders that are over fifty dollars excluding sales tax. This deal is pretty common around the online fashion retail stores but Charlotte Russe doesn't stop at the free shipping promotion. In addition to free shipping on all orders over fifty dollars, Charlotte Russe provides their customers with flat rate shipping. This means all standard shipping packages are charged the same fee of five dollars no matter how many items are purchased or where the package is being sent in the contiguous forty-eight states. They, like many other companies, do not ship internationally and do charge Hawaii and Alaska additional shipping fees. The return policy at Charlotte Russe is a basic return policy that is popular among many other clothing stores. They allow customers to return items up to thirty days after the original purchase and the material must contain all original packaging including tags. Customers can also return any items purchased online at a physical location store at no charge. A full refund will be provided to the original method of payment as long as the material meets the returning standards. The only downside to the basic return policy at Charlotte Russe is that mail-in returns is at the customer's expense. They do not provide pre-paid postage and require all mail in returns to be in the original packaging with the original contents of the package.

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The Bad

• Only women clothing

There are not many things to complain about with the Charlotte Russe shopping experience. They work hard to keep their customers happy and loyal by providing them with as many benefits to shopping with their store as possible. That being said, there are a few things that can be described as negative about the store.

• Only women clothing

Charlotte Russe, although having a large number of merchandise available, only sells products for women. They do not have options for men, children or elderly. To women however, they sell a number of things. Their merchandise list includes, clothing, plus size clothing, active wear, shoes, jewelry, accessories, swimwear and a lot more. They do not limit their possibilities for young teenage or early twenties shoppers but do limit it beyond that clientele group.

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The Bottom Line

Charlotte Russe is a company that most shoppers can't go wrong with. Their benefits strongly outweigh the negatives and they provide customers with exciting features to continue shopping their products. They have been in business for forty years and have come a long way since their humble beginnings. Shoppers will find affordable prices for a large variety of merchandise, flat rate shipping for all online orders, as well as free shipping on any orders over fifty dollars. Their return policy is normal and fair and is clearly outlined for any customer browsing the website. The online store is popping with promotions that can be found directly on the homepage as well as throughout the entire site and it can keep customers browsing for longer than intended. The negatives at Charlotte Russe include their limited merchandise to only women. These things aside, Charlotte Russe is a wonderful store that accomplishes their mission of providing teenage and early twenties girls with fashion that inspire them to feel and be amazing everyday.