Macy's Logo
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Author: Kalicia Bateman

LAST UPDATED: September 16th, 2020

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The Good

  • Great Brand Names
  • Easy Returns
  • 24/7 Customer Service

Macy's provides famous brand names like Tommy Hilfiger, Ralph Lauren, Guess, and Levi's. The shopping process is streamlined at Macy's because they have made making returns an easy 3 step self-filing process and customer service is available 24/7. They also offer free shipping on a purchase of $99 or more on their website. Customers can be made aware of the frequent deals by getting the mobile app or signing up on the e-mail list. Macy's is also active on social media and can be found on Facebook, Twitter, Pinterest, and Youtube.

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The Bad

  • Not anything negative to say
This particular department store is a mid-price range. Macy's Internet site offers a discount on an order surpassing a set sale amount, and there is an option to order online and pick up in stores, saving shipping costs. So, even the sorta-bad features a silver lining. The only bad thing about the children's clothing at Macy's and Macys.com is deciding what to purchase and what to leave behind. With so many styling choices, it won't be an easy decision!
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The Bottom Line

Macy's owners must be doing something right. To remain in business for over 150 years is no easy feat. To be one of America's favorites for that length of time is even more spectacular. Macy's gets the gold star for longevity, amazing customer service and fun, stylish clothing options for our future generation.
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Star Rating

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4.4

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25 Reviews

Review Breakdown

5 grade

52%

4 grade

32%

3 grade

16%

2 grade

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1 grade

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Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Landon Robison Layton, UT

They have very high-quality stuff, but they are very expensive. If you aren't on a small budget, I would definitely recommend. However, if you are on a small budget, I would definitely consider going somewhere else where you get more bang for your buck.

8 years ago

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Yolanda Briganti Riverton, UT

The kid's clothes don't generally have good prices when I have gone to Macy's. But, if you have coupons and sales then the prices are good.

6 years ago

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Nicole Sohm Herriman, UT

Not my favorite place to shop. It never feels clean. It could use a remodel and some better marketing to make me want to start shopping there again.

6 years ago

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Denise H. Mona, UT

Macy's has great sales and they offer a large variety of products.

9 years ago