JCPenney

I was extremely happy with the ordering process of my products from JCPenney‘s. I was extremely unhappy with the return of two of the five items. I sent my two items to the Columbus Scarborough address. After four weeks of waiting for a refund to show up on my credit card, I finally called. The 800 number for JCPenney‘s Does even have a return menu item to choose. I therefore had to pretend I was placing a new order to finally get an agent. Because I had tracking information on the receipt of my items at the Scarborough return center, and because I knew my original order number and the item numbers of the return, The gentleman in customer service immediately gave me a credit on to my credit card. My issues with Penny was not about my money. It was the fact that I had to spend the time to follow through with them to get any kind of credit. It was so nice of the gentleman to give me my refund, but when I suggested that something be done about their system he didn’t care at all. He was only going to do exactly what he was told without considering the bigger picture of how JCPenney is treating its customers. I have given JCPenney at two because the items were‘s received in a timely manner and are of good quality. I was also dissatisfied that while I ordered replacement items for the two items I returned, I paid full price because the online set up was such that I couldn’t find the discount very easily. I think JCPenney had better do something about their service.

Worst customer service processing yet. I have been hung up on twice. I believe this is an effort to have customers avoid the survey given at the end of the call.