Verizon

Verizon has never failed me! I have never had a dropped call, and I have had service where many other people have not! Great product, and great customer service, plus I've only been paying $27 per month for my plan for 3+ years now!

Half of our family has Verizon, and the other half have a different cell phone carrier. Verizon has service is many more places and the customer service is high quality and helpful. I would recommend Verizon when looking for a new cell phone carrier.

expensive and sometimes shady, but great company. The service provided celluar doesn't compare with others, not even at&t and they're the largest competitors. The price is high, but does provide great service. Customer service is okay, but that's because not all the employee p.o.s. are all cohesive. Overall only recommend because there is no better company.

Love Verizon! I have had version since I got a cell phone in 2004 and have never switched. I have friends who use other companies and they all complain or don't have service when I do. Sometimes the LTE isn't the best, but overall I am really happy with my service!

I originally joined with Verizon because they had the best cell service in the area in which I lived. Their pricing is a bit high, but I guess it's worth it to have reliable cell reception. I now live in a more populated area where reception isn't a problem among the other carrier. While I would like to move away from Verizon, I'm hesitant in switching since it feels like I would be making a decision on choosing a lesser of evils.

I just switched over to Verizon 2 years ago and love that I did. I see a huge difference in my service and connection from my past provider. I never have areas where I don't have service anymore and my connection is always extremely fast. I have a great plan that works for my family that the whole family enjoys being on.

They are geniuses. I can't believe the places that I have been and still gotten coverage. A lot of people complain that it is a little more pricey than other companies, but it is 100% worth what you pay. The coverage is unbelievable.

Because I need internet service I am being forced to buy it from Verizon just because my apartment complex has only Verizon - Fios. Now I hate my apartment. I have no other option for the internet but Verizon only. I cannot stand Verizon for any service they offer. Their agents offer totally different prices for the same service or product. However, I have to purchase Verizon for 1 year because I have no other internet options I have always used Xfinity internet and other Broadband types They are easy and good quality for better price. I have never paid more than $40.00 just for the internet.

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

- Order placed and paid on Tuesday - To be Delivered before 8pm Thursday - Do not receive an email to track the shipment - Call Wednesday to see what’s wrong - Spend around 55 mins on the phone - I am assured everything is fine and that the order should arrive on time - I wait, Thursday comes and goes, order does not show up - Call first thing Friday morning, spending almost 2 hours trying to figure out what happened - During the 2 hours, I was disconnected twice, hung up on by automated systems twice - On-Hold most of the time, because with every disconnect or hang up, I started all over again - Finally, they figure out it’s being held by the fraud department - Transferred to Fraud, answer some questions, on and off hold while they look into it - Tell me they fixed it, I ask why was the order held up, they don’t know or won’t tell - My order is allowed to proceed, I ask when it will arrive, since it is already a day late - Told that my order that was supposed to arrive Thursday, will now arrive by Monday - I say, that’s unacceptable, I want to cancel my order - Transferred again, new person, I say that I don’t really want to cancel my order - Get it shipped same day and we can leave everything in place - I’m told that I will have to pay for that - Wait a second, your system screws up and I have to pay more? - Most companies would try to make it right, offer something for the inconvenience - Not Verizon, they would rather lose business than attempt to fix their screw up - Wasn’t able to get it resolved, had to go to work - Once home, I call Verizon again, now to cancel my order for sure - Don’t want to be the customer of a company that runs themselves like this - Almost 3 hours more on the phone with hang-ups, disconnects, passed around, just to hope it was cancelled - Still don’t know for sure that my entire order was cancelled - Still don’t know if charges are going to show up - Every person I talked to was friendly, and as helpful as they could be - That said, I wish I could send them a bill for the almost 6 hours I wasted on the phone with them - Unfortunately, the system Verizon has setup is so bad, I now despise this company - I will spend the rest of my life expressing how terrible they have been for me - I’m already trying to get my job to leave them for business use - And have reached out to any friend or family member that uses Verizon and am trying to get them to leave - Verizon’s ego has gotten too big. They seem to have forgotten that without customers, they’ve got nothing - It will take time, but I look forward to the day they go bankrupt, Tyrants

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it. Then, a month later, I was hit with $350. I called customer service again, but they're a joke because initially, I was told they made a mistake and would refund the $350 back to my account within 10 business days. I was thankful. However, 10 business days later, still NO REFUND. I called once again to find out what was going on, and they said that refund was DENIED. So basically, I was misadvised twice, and Verizon will not take ownership for their misinformation nor refund my money. It's like I was being toyed with. They can say whatever they want and if they fulfill it, they do. If they don't, they don't. After all is said and done, the only way they will give me back my money is if I go back to them! How conniving! I told them they could keep my hard-earned $350 because I would never return to Verizon. I own stock in Verizon. I'm dropping them today. No company with that little of ethics is worth investing in.

Verizon is a thief. I am being charged almost twice what I'm supposed to be paying because I received calls on my phone. I was never aware that there are restrictions to receive calls if I am out of the country. I was careful not to make any calls because I cannot afford to pay and have been calling several times to have my bill rectified. On March 9th I was told the charges would be removed. I checked my bill only to find the charges are still there. Called back now to hear they cannot be removed because I received calls on my phone. So I guess when I leave the country I should tell everyone do not contact me. Or I should just not take my phone with me. I am sooooo mad. I have only been with them for under 3 months and each month they find a way to rack up my phone bill. The first month they added three extra lines to my bill. Lines I never had and never used. Charging me for 6 lines in total. Had I not checked my bill I wouldn't have known and had those charges removed. I feel like I am being scammed by this phone company.

Verizon has horrible customer service time after time after time. The website is not user friendly, the website menu to make an appointment at a store doesn’t work so I called and asked the representative to help me. They couldn’t seem to make an appointment for me and scheduled a time for Verizon to call me back. The call was supposed to come 1/2 hour ago and of course all the customer service numbers that say this time is during their business hours have an automated message telling me to call back during their business hours. I’m furious that I gave the representative a good rating on the service after the call and I wish I could change to a different carrier. This happens time after time. They are incompetent at best. I wish I could choose zero stars on this review.

opened a new account with verizon during black friday with BYOD promotions. the egift cards they sent are not even usuable to pay anything in verizon itself, there agent said it has to match exactly the amount you are trying to pay!! seriously?? this means their virtual money is just that! 1. Billing statements are as confusing as possible you can't simply take a look at the bill and get a break down, very shady billing. 2. customer service sucks up all your time if you decided to call customer care keep aside 4hrs of your day, because they will keep you waiting for every simple answer, because the verizon system at their end sucks too 3. They lie! i was supposed to get disney+ bundle for free with my service. Upon trying to activate it, i realized there was no easy way to do it, so i checked with agent on chat... she sent me link for disney+ and told me to signup for it and verizon will credit the money back to me. well i waited for 2 months to check if i was receiving that monthly credit and yet again had to call them and waste a day to get this resolved... the new customer agent i talked to took up over an hr to find the chat (i told him i have a copy too i can email you) then says "yeah i see its there, unfortunately i can't adjust it" 4. when i tried to get out of verizon after dealing with their bs for 3 months i had enough and decided i'll move on to a different carrier, while doing so i found they have locked my phone!! my phone was unlocked when i opened account with verizon, how dare them put a lock on a fully paid unlocked phone that's not even purchased through verizon??? i am looking to sue this company now for hara$$ments

Let me take some time to explain to you how poor the customer service and how they set up a system that hand ties their employees so they are unable to help you when you call in for service. I'm amazed that a company so poorly run can even stay in business but it goes to show you what you can accomplish when there is no competition. First thing that happened is I had to disconnect my fathers account due to his death. Sent in all documentation over the phone and was told no problem, account closed. Well there was a problem, 30 days later I receive another bill for his account. Just like nothing was ever done after not using the phone for two months. Then you call in and no one wants to talk with you and they act like they can't look up the account. Long story short the person I worked with originally never did his job to disconnect the service. Just told me they did. Then the two people I talked to about it afterwords tried to push me off and even told me to go to a store in person and ask for help, Next issue is trying to use the insurance you have for your phone. That's a waste of time also. They will try to pawn you off on a third party provider to fix your phone after you have an insurance plan that you pay 15 dollars a month for. What a joke. Oh you can enjoy jumping through multiple call centers and waiting hours and still not get your problem solved. This Company is a classic case of they are so big they don't give a shot about anybody and the customer service is actually embarrassing. Especially when you're a client who has paid for the service over a decade. My recommendation is find anyone for a cell phone company besides these guys.

I ordered an upgraded phone and was placed as an administrator on our business account at a retail store. Was told the new phone would be delivered in 2 days, it still has not arrived 11 days later. I have spent more than 6 hours on the phone with there incompetent, deceitful staff that have told me it will arrive tomorrow, then Saturday by noon, then Monday by noon none of which have been a reality. I asked for them to text and email me the tracking and they said they would, which did not happen. In addition, I could not login to the account to see the order, tracking or even my account at all. In the 7 different cust. Service calls, they either pushed it off as I didn’t have access, there was a problem with Verizon’s system or user error. This was the most frustrated I have ever been with any customer service in the past. I have closed my business account and would not recommend them to ANYONE ever for phone service. In addition, there LTE is spotty at best in northern Arizona, they have tremendously misleading/deceitful marketing when it comes to upgrading phones. This was confirmed by the manager of a Verizon store as we asked for what we understood, and he said “You are the 500th person I have told this is not the deal. I am so mad at our marketing department!” Stay away from Verizon wireless!!

I have had cell phone service plans with AT&T, Sprint, T-mobile and recently switched to Verizon expecting better coverage and service. What a big mistake! This is by far the WORST customer service experience from the word go. Its been a month and we have spent countless hours on phone with Verizon to fix various issues from device activation to billing. One department forwards us to another, and all of them don’t talk and are highly disconnected. Sales messed up while selling us the plans for our devices for their sales cut and now we are stuck with their mess. We regret every day moving to this horrible business as we don’t trust their customer service anymore.

I’m sure they’ve changed but Originally I thought they were penny pinching everything My bill was so confusing and it was astronomical! Reception pretty good though I just don’t like the pricing structure I felt deceived

Have been with Verizon over 10 years and have finally decided to leave after the most recent trade-in. Traded in for the new Iphone 13 being told I had the option of a one time credit or a monthly credit. I was told after I sent in my device they would appraise it and confirm with me which method I would like the credit to be applied. After months of not hearing back I called and was told it was being applied monthly and, since 3 months have passed, there was no way to apply the credit as a one time credit. Being a loyal customer after 10+ years they took my device, did not disclose to me the method I would receive credit, and then agreed they'd rather lose me then solve the issue.

Pros: Great customer service, big selection of products and services and up front prices. Cons: Prices tend to be a bit higher compared to other wireless providers.

Verizon uses bureaucracy and size 4 font to deny, withhold, or reclaim any promised rebates. From sign on to departure, every step of the way with Verizon was bogged down with gotchas. The ONLY thing I can say for Verizon is that they do deliver on a comprehensive network coverage. However, I will NEVER do business with them again. When I switched over, Verizon had a "Bring Your Own Device" (BYOD) deal going. I was supposed to receive $450 per line that I brought over, and I brought over 3 lines. $1350 sounds pretty sweet, right? This deal is a lie. + I accidentally disqualified one of my lines by upgrading a device less than 45 days after setting up my account. + It took me 10+ hrs to find someone who could actually explain how the rebate works and apply the credit to my bill(s). There is no prepaid card, because the rebate can only be used to pay your Verizon bill, but there is no automatic application of the credit to your account. When you call, they will transfer you endlessly between depts that know nothing about this. + When I left Verizon, my final bill included a "rebate adjustment" because I left less than 12 months (or 24 months? different requirement depending on who I talk to) after signing up. In other words, my "no contract" account feels like I have a contract, because I have to stay with Verizon for up to 2 years to keep my rebates. + Verizon charged my "final bill" to my autopay card, even though my autopay should have had a limit to avoid being charged TEN TIMES my normal amount, I did not authorize the charge, and I could not pull the credit card from my profile (they shut down my online account). + None of these rebate requirements were sent to me by email or displayed anywhere in my profile. I had to take note of the requirements on a pop-up on the main website. Also: + The website was so awful I had to call to make sure my BYOD deal was applied, and they charged me $20/line for the over-the-phone service. Even though I had no way to self-serve through the website. + During my upgrade process, I was allowed to select the Start Unlimited Plan, but in the backend I was bumped up to the premium Play More Unlimited Plan because the trade-in rebate "required a premium plan". This mandatory upgrade was not obvious in the interface. + A $394 trade-in for my device upgrade was approved, but the egift card was never emailed to me. Again, hours of speaking to reps to get the credit applied to my account.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12, 2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

Horrid company one agent will tell you one thing another something totally different. The chat agents have zero power, and don’t do anything. They are all fine getting you phones of sales, but as soon as troubles come up like rebates, and their gift cards you are out of luck. I came from T-Mobile which does have worse service, but their customer service makes Verizon’s look like drugged out junkies. I had Verizon twice now, once was before unlimited plans, I had 30 gbs and I was fine with it, they tricked me into going unlimited, assured me it really was, than banned my USB modem and hot spot, and expected me to keep paying them for them. I had satellite at the time, and canceled that due too thinking Verizon wasn’t shady. This second time I ordered 4000 worth of phones, because they told me if I switched from T-Mobile they would give me gift cards of 500. Than they told me I missed the 1000 dollar gift cards by a day. The second person on the phone when I ported told me i would get it, the third on the phone tired to scam me into trading in devices, and told me there was no gift cards. The 4th after I told them to cancel my account tried to scam me into thinking their were gift cards again, I don’t how you guys tolerate this level of shady people. If you do business with these scum make sure you can take a hit to your score, if you already have good credit I don’t know why you would buy a phone from these people, when you can buy unlocked and switch when ever, or use straight talk on Verizon for a fraction of the price. Verizon customers and sales remind me of a brainwashed cult. They even say garbage like welcome to the family. These people are sick.

I have been a verizon customer from when it was still Bell Atlantic. I have had many years of good reliable service. I think the were the best for cell phone carrier for most of that time. Over the past year they have gone so far down hill. I completely lose data all the time I lose me phone completely and get a message that I can only make emergency calls. Now they have shut off hot spots built in phones. So my plan was for unlimited everything including my hot spot and without notice it is just eliminated. Customer service is impossible to get a hold of. Now they try to send customer service and tech support calls to a text bot that normally does not work. I can't imagine they will stay in business much longer like this. I am going to switch. No other service could possibly be worst.