Name: TracFone
Rating: 3.9

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Mary Gunn

The overall experience with TracFone is good. Their customer service is fantastic especially if you get Frank throw the chat window. Rates are comparatively good and reliable.

5 years ago

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Michael Bieker Los Angeles, CA

Very good option for wireless service. They have come such a long way over the years. Have had service for some of my other family members for over 20+ years. Inexpensive and very reliable!

5 years ago Edited September 14, 2021

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Lynn D Tarone Rio Rancho, NM

I loved my TracFone and would not have given it up if I wasn't offered a plan that my family allowed me to join. I really have nothing bad to say about TracFone.

5 years ago

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Blaine York, PA

I am a customer of Tracfone through Safelink Wireless and their Lifeline program, It really is a lifesaver and they are more generous than their competitors.

5 years ago Edited September 14, 2021

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Shane Hallowell Summerville, SC

I use this for my daughter as she is riding the bus this year and it is a little bit far from the house. His phone is inexpensive and works well for the purpose. She likes it and seems to have good enough service.

5 years ago Edited September 14, 2021

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M L ,

just got them on one of my phones and they use the tmobile towers love how cheap it is a month and that the phone was cheap and decent too. great signal and service

5 years ago

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Brittany Alshawy Colorado Springs, CO

Basic phones and basic service. Good for a starter phone for kids, or a good phone for elderly parents who don't use technology that much. They do offer more options now, but the service is sub-par. But are worth the value.

6 years ago Edited September 14, 2021

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Chai'el Ma'etheius , GA

I have been using TFW Straight Talk for over 3 years or so and in a way the price is fair, data once in a while has its quirks and calls has once in a while an echo or static, but it has no contracts or hidden fees.

6 years ago

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Patti Miller ,

The phone was for 84 year old Mother. She is not up to date on modern devises but I managed to teach her to use the phone. The model I chose was very basic. A good choice for her needs.

6 years ago

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Lindsay Norcross, GA

Service was okay but and it was good in an emergency. I just didn’t like buying minutes all the time. It would be good for someone who doesn’t use their phone a whole lot.

6 years ago

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Danielle Powell Long Beach, MS

Cheap phones and enjoyed the small plans. Was perfect to give younger kid who wanted phone but wasn't responsible enough for more expensive phone. Service was not great in rural areas

6 years ago

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Jacob American Fork, UT

Although not that popular anymore, TracFone is great for international travel when you need a phone for communication but dont want to risk losing and breaking your smart phone.

6 years ago

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Zac Marx Brighton, CO

TracFone is actually pretty good for vacations and foreign country visits. Most commonly, it is easier for my grandparents to use because of its simplicity compared to a smart phone. I often take it with me on trips so nothing happens to my normal phone.

7 years ago

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Ponch Thompson South Jordan, UT

We have used this for my daughter. You buy codes for a set of minutes for text, data, and voice use. you can buy cards that will also give you double minutes. She doesn't need lots of minute for talk and text. It has met our needs.

7 years ago

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Jessica Atkin Lehi, UT

We did this service for my daughter because she needed a phone but I didn't want her to have access to the web. You buy how many minutes you think you will use, But there isn't a way to track how many minutes you use so I feel like there was no way of telling if they ripped you off on your minutes. I always felt like we ran out minutes way faster than we should have.

7 years ago

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Wendy Glade American Fork, UT

We bought a TracFone for our kids to use and it worked great, except our service plan would expire leaving us with hundreds of unused minutes. We would pay more for a continued service plan and keep accumulating minutes that we never could use up.

7 years ago

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edward ensley Wesley Chapel, FL

cheap phone service but intermittent contact in places. pay for extras but except for gigs is a good value. needs better unlimited service plan suggest by the year

5 years ago Edited September 14, 2021

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Sparky 8 pez Rancho Cordova, CA

Tracfone gives me the best value for my money. Customer service could use a bit of improvement, but overall, I'm happy with the company.

6 years ago

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ANNA West Monroe, LA

Customer Service is the WORST! They take forever on Chat when u have problems and almost NEVER SOLVE them. Getting a LIVE PERSON is almost IMPOSSIBLE! Most recently, it did NOT give me the 1GB of Data included on my Unlimited Talk and Text Plan

6 years ago

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Andrea J Glen Easton, WV

improvement needs to be made on customer service,talk with real person not a machine or text some number.

7 years ago

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brad evans Burlington, NC

BAD-BAD-BAD-BAD-I Have used TracFone for years. I recently had my Samsung Galaxy J7 unlocked to transfer ro another company. Guess what-Even unlocked you can only use TracFone service on a TracFone unlocked phone. Should be and probably is illegal. Never trust TracFone.

7 years ago

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Omneya Andrea Acosta-Dhmaid

it is just a cheap flip phone, but it is a pain in the butt with having to log in and you can't do anything else with it even though it is able to go on the internet

8 years ago

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Doyal Stewart Salt Lake City, UT

I tried TracFone for a brief time a couple years ago and hated it. I thought the plans were really undesirable and the phone was awful. The website looked super shady and made me really reluctant to pay on it. I only used this service briefly because it was really poor.

9 years ago

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J. R. Alexander Fleming Island, FL

Tracfone appears to be a Mexican company operating out of Southern Florida. I had purchased one of their Rebel 4 smart phones; but did not receive any instructions - or warnings - about how Tracfone would wipe away your minutes and data so quickly. Within a few DAYS of activating the phone, I was completely out of data; so, the phone was nothing more than an expensive paper weight. I ended up canceling Tracfone after less than 3 weeks of POOR customer service for an inferior, money-sucking product.

4 years ago

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Michael Kline Avondale, AZ

This company provides great service with great quality and great customer service.never had issues with connecting with customer service!

4 years ago

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Doug Foerch Libertyville, IL

We used this company for all four of our children’s phones. Although the phones are inexpensive, the customer revise is terrible. I was constantly on the phone trying to get a hold of them. And when you finally get someone on the line, their English was poor.

5 years ago

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Jarvis Wilcox Raleigh, NC

confusing experience being mailed a sim card from trac phone multiple representatives saying stories of the sim card that was mailed was a Verizon sim card which should have been t mobile ( and verse vice ), they could not mail me a sim card for my unlocked iPhone pro max 12, they could not refund me, I could not get a free replacement.. three weeks later I finally activated my phone after 5 + hours, of multiple transfers, rude customer service, hang ups, long hold times

5 years ago Edited September 14, 2021

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DealStar Salt Lake City, UT

Not a fan of TracFone, although I do recognize their value. As it turns out, I found better quality service, better pricing, and much better customer service elsewhere, so I left TracFone.

5 years ago

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Rachel Hoyle Silver Spring, MD

It was very easy to access the cards to top off your service, I liked having the freedom to choose how much airtime I needed and no monthly or yearly contracts.

5 years ago

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RAR Naples, FL

I have been with TracFone for a number of years, with two accounts. The quality of the phone and service is great, and at a outstanding price.

5 years ago

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Mia Salem Salem, MA

It could not be better. There's always some promo even thru Walmart on line and so far the best deals are tracfone. I'm frugal too.

5 years ago

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Matt Markin Kearney, NE

I have found TracFone it in Miss depending on who you can talk to for customer service and if you can get the right APN settings dialed in, if not you never have service and you are paying for a reoccuring headache!

5 years ago

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Anne Gago Riverside, CA

I've bought my last 6 phones from TracFone and I've had no problems with the cell phone. The only drawback is the buying of minutes.

6 years ago

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Ray Reyes Fuquay-Varina, NC

I use TracFone one time for an emergency and I really I can count on there service I never had a complain against them I will recommended to anyone.

6 years ago

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Amanda Malega Oklahoma City, OK

If you are needing an emergency phone for your kids or an elderly person this is a good deal. The service is not bad either.

6 years ago

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NG ,

Service is really poor, I mostly had to go outside to have the call connect. Sometimes I had to go into the street. Giving 2 stars, not 1 since usually once I got the call connected it wouldn't drop. Also, during COVID they were more stable then other carries (I'd guess since they are the least overloaded).

6 years ago

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ROCKY WENDROCK San Antonio, TX

For my purposes being retired I do not need a busy phone any more. I pay for a year and just use it when I leave the house. At home I have a land line so it suits my needs.

6 years ago

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Timmy K Cushing, WI

Great customer service from set-up through 3 years of service now. Always there to help and assist with ALL aspects of the phone.

6 years ago

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Natalie Brown Boulder, CO

TracFone was alright. They were cheap which was a major plus but that was about it. The phones are made cheap and it shows. I went through two phones in a year because of how cheaply they are made.

6 years ago

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Camille Lynnwood, WA

We use TracFone for our family phone so kids can call parents in emergency or for any need. Great affordability for this purpose!

6 years ago

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Helen Macfarlane Pleasant Grove, UT

On a few occasions, we have needed to use TracFone and have found the service reliable, user friendly, and high quality. Will use again!

7 years ago

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P Crawley Pleasant Grove, UT

My son needed a cheap phone for a short time so we bought a tracfone and it worked perfectly for what he needed. It was also very affordable.

7 years ago

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Grant Lofgreen Provo, UT

Really great for people who don't use their phone a lot but who would benefit from having a back up phone. Price was very fair.

7 years ago

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mgillings

Great for older customers that don't need all the bells and whistles of data. My grandparents love the month to month options.

8 years ago

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Ruth Anne Bright Mount Washington, KY

My husband has used TracFone for several years with an okay experience. The web site is difficult to navigate and the customer service people although efficient, can be difficult to understand.

8 years ago

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J Crawley Provo, UT

We've purchased multiple TracFones for our kids and they've worked great. We've been pleased with the ease of use and the practical functionality of the phones.

8 years ago

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Hownowbrowncow Hattiesburg, MS

Great prepaid plans with decent coverage. Most people that I know that have tracfone get better service them most people in woody areas.

6 years ago

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Jesse Rice Biloxi, MS

good for the price but doesn't work well where I live in the country. If it worked better I would love to use it again. In the city parts it works great.

6 years ago

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Ed Dempsey

They are fairly priced for what we want; their customer reps are often very hard to understand (accents!).

7 years ago

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R. Gee Fort Bragg, CA

One of the worst companies I have ever dealt with. Their customer support is terrible. I recently sent them a defective phone that was still under warranty. Over two weeks later they still have not replaced it.

7 years ago