Name: Omega Auto Care
Rating: 4.2

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Verified Customer

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Shondrick Griffin, GA

Everybody I’ve talked to has been very helpful. Even when there is a problem, they find a way to help fix it and reimburse me for everything.

4 years ago

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Teresa Gwynn Oak, MD

They cannot provide the service they said they could provide for the customer. If they did what they supposed to do I would rate them higher but they don’t. They told me they could no longer do it at the Honda service because it takes too long for them to get paid by Omega. I spoke to customer service about the situation and they gave me different once to call. I ended up paying and it took a month to get paid back.

4 years ago

Reply from Omega Auto Care

Teresa,

The payment is provided within about 15 minutes from the time we receive the invoice. We work with dealerships nationwide, including Honda. Your dealerships unwillingness to work with us is out of our control, and should not be a negative reflection on Omega.
If you need further assistance, please don't hesitate to reach out to our customer service at 877-850-0443 and choose option 2

Nov. 29th, 2021

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Verified Customer

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Gale Laredo, TX

They're great. I got to get service I like. They're great, the problem is on my GMC not following some procedures you know, but Omega was great. They are positive.

4 years ago

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Kevin Essex, MD

I'm still basically paying out of pocket for everything. I needed to use my warranty for the brakes that was supposed to cover but that was not the case. They give misleading information.

4 years ago

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Verified Customer

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Myra Patrick Broken Arrow, OK

Have problems with my car overheating took it to the dealer they had no problems with Omega fulfilling the warranty to fix the problem.

5 years ago

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Sonja Yolanda Ross Stoughton, MA

Wonderful Customer service and very respectable and much knowledge in all areas that I needed information in regards to.

5 years ago

Reply from Omega Auto Care

Thank you for the 5-Star rating

Oct. 12th, 2021

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Don Longmont, CO

Good service that is fair and no large out of pocket expenses though they could be more clear from the beginning what my account it about.

5 years ago

Reply from Omega Auto Care

Thank you for sharing your experience! We appreciate your business

Jul. 28th, 2021

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Ronald Saint Louis, MO

I chose them because the prices were great. I used them for an oil change and they took care of me and great in great fashion

5 years ago

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Verified Customer

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Darlene Gretna, VA

It is the price range I can afford. They have answered all my questions and helped me with whatever I’ve called about.

5 years ago

Reply from Omega Auto Care

I am happy to hear we were able to answer all of your questions Darlene!

Jul. 28th, 2021

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Blanca Valdez McAllen, TX

Used it once and was very satisfied with their service. I didn‚Äôt have any problems with the payment of my repairs.

5 years ago

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Verified Customer

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Jose Jacksonville, FL

When I want to use my warranty, everything works out just fine and the bill gets paid. The benefits are great in the plan I got.

5 years ago

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John Columbus, OH

I chose Omega Auto Care because my car was getting older and I felt like I should make the investment to have a good warranty. I was originally told something was covered once, but it ended up not being covered under my plan.

5 years ago

Reply from Omega Auto Care

John,

We are sorry to hear there has been some confusion in regard to your coverage. We would love to hear more about it. Please send us an email at reviews@omegaautocare.com with details about your claim, and we can have a closer look at it.

-Omega Auto Care

Mar. 29th, 2021

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Verified Customer

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James Edgewater, FL

It was no problem getting my oil changed. The dealership contacted omega and they said yes and they paid it in a timely manner. I am really impressed.

5 years ago

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Verified Customer

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Kevin

I had a window motor blow out and it was all fixed within a week. The dealer ordered the part and Omega Auto Care covered the bill.

5 years ago

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Jeremy

I went with Omega because they include maintenance in their warranty. One time I got my battery replaced and they reimbursed me. It was a very easy process. They are harder to contact, and it is an expensive service.

5 years ago

Reply from Omega Auto Care

We were one of the first in our industry to give maintenance benefits, and have had a great response. We are happy to provide you with some extra perks for the first year

Jul. 28th, 2021

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Karen

I went with Omega Auto Care because they offered a good price. I've loved using the free oil change, and haven't had any issues so far.

5 years ago

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Verified Customer

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Marcea Englewood, CO

They work with you. They make sure that they follow up with me after any incident or with any claims I have. I like their benefits.

6 years ago

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Verified Customer

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Christa Alexandria, VA

They have a lot of deals and discount packages for students, which is very nice. Everything they said to me, they have followed through.

6 years ago

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Verified Customer

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Isaac Copperas Cove, TX

Alright, premium coverage expected everything to be covered. Even informed that it was (even when I asked about the one clutch) Eventually did have that very breakdown. As well as not being reimbursed for the roadside assistance that I had to pay out of pocket. Even with that being covered under my policy

6 years ago

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Verified Customer

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Wendy Rice, TX

Every time I call, I am never on hold for long and they answer my questions. It’s a great company that I would recommend to anybody.

6 years ago

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Verified Customer

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Mark Goldsboro, NC

Everybody is very kind and professional. I got a new battery that was over the hundred dollar allowance and they got me my check in a timely manner.

6 years ago

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Verified Customer

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Noelle

Always customer friendly, knowledgeable. Made me feel comfortable with their service. Every time I've used Omega, I've been satisfied.

6 years ago

Reply from Omega Auto Care

Thank you for the 5-star review!

Sep. 4th, 2020

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Verified Customer

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Dawn Chicago, IL

So far, it's been doing fine for me. I had some work done on my car and they called the dealership and gave me a rental car.

6 years ago

Reply from Omega Auto Care

We are glad to hear you had a good experience. Thank you for sharing

Sep. 3rd, 2020

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Daniel Orlando, FL

Convenient rate and they cover and pay out fairly promptly. When you call you do have to defend your claims and have an understanding of what is covered and what is not.

6 years ago

Reply from Omega Auto Care

Daniel,

It sounds like you are referring to the repair facility having to show "cause of failure". This is actually done for the benefit of both of us. We need to make sure that we are replacing the correct part so that you don't end up back at the shop in a few days with the same issue because the wrong part was replaced. I hope this clarifies things a bit.
Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Kyle

Everything I've needed, they've taken care of. I needed to get my alert changed and brake pads taken care of and they paid for it.

6 years ago

Reply from Omega Auto Care

Thanks for the feedback!

Sep. 3rd, 2020

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Verified Customer

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Nikelson

They've been really helpful and very professional. I use it for change stuff and I havne't had any issues at all. It's a reliable service.

6 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Sep. 3rd, 2020

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Verified Customer

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Amarylis Gibsonton, FL

They made me a good offer for a warranty. They were very friendly and informative. I paid my deductible and they took care of the rest.

6 years ago

Reply from Omega Auto Care

Thanks for the 5-star rating!

May. 13th, 2020

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Kyle L Anderson

You guys suck, You all took my money and could not repair anything that was wrong with my vehicle $200 a month for nothing. I feel like I was raped I'm a rape victim. I would never ever recommend this company to another person. And you don't even register on the star scale. That's that that's why I am not putting a star on the second question. You don't register plus you didn't even pay me back my oil change money from when I have my oil change in a timely manner told me a lie saying checks don't come out until later this year of some bull crap. You all are a sham..

6 years ago

Reply from Omega Auto Care

Good Morning,

This is so absolutely ridiculous that I shouldn't even dignify it with a response, but since this is a public forum, I have to, and cannot allow the public to believe that any of this is true. I have personally spoken to you, and not only were you rude and condescending, but you were also completely irrational. Everyone was wrong but you, including YOUR mechanic, that YOU chose. You disagreed about FACTS, which isn't something you can even do. A fact is a fact. Although I personally disagreed with the decision, our claims manager did in fact make a judgement call and promised you a FULL refund.

Online reviews are great, but it is quite unfortunate when consumers like you write blatant lies like this. I realize that this response is a little unorthodox, and probably not the most professional, but you didn't leave us much choice.

We are always open to being transparent, fair, and compliant, but it is incredibly unfortunate when someone like you takes advantage of the system and is allowed to file a completely erroneous complaint such as this, and permanently harm our reputation. You did NOT have a failure to a covered part. There was simply a burned out light bulb on a knob.

Sincerely,

Omega Auto Care

Mar. 9th, 2020

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Verified Customer

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Richard Wade Columbia, SC

I was charged 148.00 a month. When it was time to repair my car transmission i received the worst treatment that i had never seen. The take charge communication from the company was flat . I have mobile driving job. It took forever to finalize the contract. I stll had to go to work. When the intial service was rendered i was told it was less than a eight hour job. they would not grant me a payment coverage for a rental car. I had to have acar for 21/2 weeks

6 years ago

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Ashok & Vanita Pompano Beach, FL

With minor repairs, it is no hassle, but with major repairs then it is a lot of a hassle. My car is burning oil and they want the dealer to break down the engine so they can look at the piston. They are going to repair it for me, but they are making it difficult.

6 years ago

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Paul West Palm Beach, FL

The people that answer the phones are very polite and they listen to what you have to say. You don't have to wait long to get a response and to get approved.

6 years ago

Reply from Omega Auto Care

Thank you for the great rating Paul.

Feb. 14th, 2020

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Walter Dinosaur, CO

They've done everything they said they would. They've been phenomenal. I had an issue with my compressor and they covered everything.

6 years ago

Reply from Omega Auto Care

"Phenomenal" is definitely a word we strive for. Thank you so much for thinking that highly of us.

Feb. 14th, 2020

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Jose crespo

Not good. I had my car in the dealership for repairs and omega took for ever to even respond to the dealer. Then they wanted video and photos when they have to send a inspector to inspect my vehicle anyways. Meanwhile am left without a car for almost 3 weeks. Not to happy with that type of service.

6 years ago

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Edward Belle, MO

It give me peace of mind for the repair on my truck. Anytime I call them, they answer all my questions thoroughly and completely.

6 years ago

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Trina Philadelphia, PA

I'm just not thrilled. I've been paying a hundred an thirty dollars a month do almost two years now and all I've needed was a hundred dollars. I get different information from different people when I call customer service.

6 years ago

Reply from Omega Auto Care

Thank you for being part of the Omega Auto Care family!

Nov. 11th, 2019

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Leah Dumfries, VA

It helps expeditiously with any vehicle concerns. They have great customer service and they were very attentive to my needs.

7 years ago

Reply from Omega Auto Care

Leah,

Thank you for the great vote of confidence and the great review.

Oct. 10th, 2019

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Jasmine Roanoke Rapids, NC

I have been with Omega for awhile now . I enjoy the fact I can call and there are always there to help . My car haven’t need anything major done to it thus far but I know Omega will be there to help . Omega reimbursement process is great . Thank you for the oils changes payments!

4 years ago

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seanth57 Columbus, GA

I recently filed a claim, for a issue with my car, the car wouldn't start, when I contacted them about the problem, they told me to take the car to the mechanic, everything worked out smoothly, the car was repaired without any hassles.

5 years ago

Reply from Omega Auto Care

Thank you for sharing, and for choosing Omega!

Aug. 10th, 2021

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zelda cox Houston, TX

The verdict is out! Due to a huge oversight on my part, i ended up purchasing two extended warrant plans. Per the advice of the Omega Auto Care company, who recommended I wait for their plan to arrive in the mail so that I could compare "apples to apples", I then made my educated decision. After comparing the plan I purchased and financed through buying my used care...and the plan from Omega Care i chose to cancel the Omega Plan. I followed the guidance of the sales representative to fill out the enclosed cancellation form and mail it to the Florida office certified. I have followed all the guidelines and advice to have my policy cancelled and my investment (payment) returned in full because it was with in the 30 day allowance. Time will tell. So far I have not heard from them but I acted in good faith, and I trust that they will stand behind their word in a timely manner so that I can clear up the charge that I made for the purchase. I will rank the experience when I have closure to the transaction. I am giving 3 stars until I receive my cancelation reenbursment settlement. Good faith agreement. I have the word "amazing" which has popped up in the corner of my comments. I am not at the point of assessing this company. I did not write "Amazing"

6 years ago

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Mr Trahan Beaumont, TX

I never expected to use the plan I just Purchased it to have the coverage if I needed it. I have a 2013 Nissan.And the Coverage has more than paid for itself . With out this coverage I probably would have traded my car in to get a new one. Just to have the peace of mind of Coverage for repairs is awesom!.

7 years ago

Reply from Omega Auto Care

Thank you for sharing your experience!

Oct. 3rd, 2019

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James McDonald Delbarton, WV

They took care of my claim fast and I had no problems. Customer service was great easy to talk to and very informative. They just checked my maintenance records to make sure I was holding up my side of the contract and everything went great.

7 years ago

Reply from Omega Auto Care

Thank you for choosing omega Auto Care!

Aug. 16th, 2019

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Sarah Adams St Louis, MO

I have an Omega contract on my vehicle and it has been wonderful! Any time I call customer service the representative is so friendly, they paid for 2 of my oil changes and helped me with the cost of a new battery! I would recommend them to anyone looking for a service contract!

7 years ago

Reply from Omega Auto Care

Sarah,

Thank you for the recommendation. We appreciate your vote of confidence, and are more than happy to take care of any covered repair and maintenance item when you need them. Thank you for choosing Omega Auto Care!

Aug. 5th, 2019

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Thomas Haines Port Saint Lucie, FL

I took my Tahoe to the Chevrolet dealership and explained that a 4 wheel drive warning light kept coming on. I gave the agent my Omega info and shortly after he said I was covered and only needed to pay the $100 deductible. Basically just a bad sensor.

7 years ago

Reply from Omega Auto Care

Thank you for sharing your experience Thomas! Safe travels for the road ahead!

Aug. 5th, 2019

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Kenneth

I think it is excellent. I find them to have a good reputation. I have used it for my breaks and for a battery.

4 years ago

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Brian Iron River, MI

They cover a lot of stuff. I used it for a new battery. They always help me when I need help. It protects my car in case anything happens.

4 years ago

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Denver Marstons Mills, MA

Reimbursement of coverage was assured but never followed through. Dealerships where omega's policy would be accepted was not provided. Many names of company made it unclear to dealerships if they accepted the policy.

4 years ago

Reply from Omega Auto Care

I am sorry to hear you have found it confusing to use your coverage. To find repair facilities in your area, you can go to www.repairpal. com/omega, and if you book your appointment through the website, we will even waive your $100 deductible. I hope this helps. If you have additional questions, please call our customer service at 877-850-0443 and choose option 2. Thank you for choosing Omega Auto Care

Mar. 7th, 2022

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Anthony Munford, AL

Having to pay for oil changes makes one want to look for another plan. Paying a fee every month with no problems seems to be throwing money away

4 years ago

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Verified Customer

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Neville B White Detroit, MI

Good reprocessed time on services and the price for the car policy was not bad for the service you received

4 years ago

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Verified Customer

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John Winter Haven, FL

Customer support is always very very good. I had a good experience for me. You're always taken care of.

4 years ago

Reply from Omega Auto Care

Thank you for choosing Omega Auto Care!

Nov. 29th, 2021

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Arnold Cedar Bluff, VA

I used it on oil change and then the information. So far they've done as they should. I would recommend it.

4 years ago