American Auto Shield

• Multiple Customer Support Features
• Flexible Vehicle Requirements
• Protection Plans

Multiple Customer Support Features

American Auto Shield offers customer support 24/7 and through phone, and live chat. This is very uncommon in the industry, as most auto warranty companies only offer customer support during normal business hours. 

Some warranty companies do not have the live chat option for support. Live chat is becoming a desirable option for customers who do not have the time or desire to speak on the phone, but don't want to wait for answers through email.

We really like that American Auto Shield understands the desires of customers and offers this form of support. The company also provides a way for customers to submit reports and claims online for added convenience. Its roadside assistance is also 24/7, which is a huge benefit for clients.

Flexible Vehicle Requirements

Many extended warranty companies only cover vehicles within a very limited max year and max mileage range. The average is approximately 15 years, with 175,000 miles. This allows warranty companies to pick and choose which cars they will cover. Older cars or cars with more mileage tend to have more issues than newer cars. It is less risky for these auto warranty companies if they restrict their vehicle protection plans to newer cars with lower mileage.

While American Auto does have restrictions, it is very generous. American Auto covers cars up to 25 years old with 250,000 miles. This makes American Auto Shield's service contracts available to more car owners. American Auto is a great choice for people with older cars with a great deal of mileage.

Protection Plans

American Auto Shield offers several protection plan options that cover different types of automotive issues. These extended warranties offer repair cost coverage for some malfunction and breakdowns once the factory warranty has expired. They do not cover normal wear and tear or damage caused in a car accident.

The vehicle protection plans a customer can choose will depend on how many miles their car has, the age of the car, and what the customer would like covered. Optional coverage may be added to customize an auto warranty, which is very convenient for customers who would like more coverage than what is offered in the basic extended warranty:

• Deluxe: covers cars up to 20 model years and 150,000 miles. Covers most major car components.
• Platinum: covers cars up to 20 model years and 100,000 miles. Covers most major car components.
• Diamond: covers cars up to 9 model years and 90,000 miles. Covers all but a small list of exclusionary parts.

American Auto Shield's powertrain coverage plans include the following:

• Powertrain: covers cars up to 25 model years and 250,000 miles. Covers engine, transmission, cooling system, and etc.
• PT Silver: covers cars up to 25 model years and 200,000 miles. Covers engine, transmission, cooling system, and etc.
• PT Gold: covers cars up to 25 model years and 200,000 miles. Covers engine, transmission, cooling system, and etc.

Each service contract for cars includes roadside assistance, rental car reimbursement, and trip interruption assistance. An American Auto Shield vehicle service contract may also be transferred if the vehicle is sold. An extended auto warranty can add value to your vehicle, which is nice for customers who decide to sell their car.

American Auto Shield clients can add coverage for luxury electronics, emissions, and the ability to use the repair shop's labor rate.

In addition to offering good vehicle service contract plans, American Auto Shield also offers service contracts for motorcycles, ATVs, and dirt bikes. These additional protection plan offerings make American Auto Shield stand out from other car warranty companies.

• Limited Online Cost Information

Limited Online Cost Information

American Auto Shield supplies good information about its extended car warranties, including plan-type and coverage. It would be nice to see cost information. However, because the cost is based on vehicle make, model, and mileage, there is a lot of variability. The level of variability makes it difficult to offer helpful general information.