Author: Kaitlyn Short
Ride-hailing startup Juno launched its mobile app and rideshare services in New York City in 2016. It was subsequently acquired by Gett (GetTaxi), a Tel Aviv-based ridesharing company in 2017, but still operates under the Juno name and app in New York City.
Currently, Juno only operates its ride service in New York City. It offers users three different ride options:
- Bliss: C lean, standard 4-passenger vehicle
- Minimum fare: $5.39
- Base fare: $0
- Per minute: $0.50
- Per mile: $1.09
- Lux: Black luxury cars with black leather interior
- Minimum fare: $10.10
- Base fare: $5.22
- Per minute: $0.63
- Per mile: $2.05
- SUV: Lux ride that seats 6 adults comfortably
- Minimum fare: $16.16
- Base fare: $9.53
- Per minute: $0.85
- Per mile: $2.91
Keep reading our Juno review for pros and cons of using this rideshare company.
Top Ranked Companies
The Good
- 24/7 Customer Support
- Intro Discount
- Average Pickup Time
- Higher Commissions for Drivers
24/7 Customer Support
A big selling point is Juno’s 24/7 customer service. The company offers support via email, phone, and text messaging for riders and drivers alike. This is in contrast to other transportation apps Uber and Lyft, which don’t offer much phone support for passengers.
Intro Discount
New members can apply for a 30 percent off code for rides in New York City.
Additionally, you can invite friends for a 30 percent discount for two weeks. Once your invited friend takes the first ride, your discount is applied.
Average Pickup Time
Juno’s average pickup time is less than four minutes.
Higher Commissions for Drivers
Juno drivers earn more money than other rideshare giants, with the service taking as low as 10 percent commission (where Uber takes over 20 percent).
Drivers in New York need to be an existing Taxi and Limousine Commission (TLC) rideshare driver, have provided at least 100 rides, and have good passenger ratings:
- Uber Rating: 4.65+
- Lyft Rating: 4.70+
The company is only taking the best of the best.
The Bad
- Availability
- Splitting Fares
- High-Demand Pricing
Availability
Juno is only available in one city in the United States. Though plans to expand to more service areas are pending, no new information is available yet.
Splitting Fares
Currently, there isn’t a function to split fares with other riders using Juno.
High-Demand Pricing
Similar to surge rates and prime-time pricing with other ride sharing providers, Juno fees are subject to high demand. However, with the app’s upfront pricing, the total fare shown during your ride request will include the high-demand pricing rate.
The Bottom Line
This ride-hailing and sharing alternative prides itself on treating its drivers better than the competition. This makes it easy to see why the company has grown so quickly in the New York market. Unfortunately, this is its only market. We would prefer to see this company expand, making its lower prices and enhanced customer service experience available to more than just the Big Apple.
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