Gig Car Share Logo
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2.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 18th, 2021

Gig Car Share is an AAA-owned car-sharing service with hybrid and electric cars. Services are free-floating, meaning that users don’t have to return the car to the same place they found it, although they do need to stick to the service’s designated HomeZone.

Eligibility requirements include the following:

  • At least 18 years old
  • Valid debit or credit card
  • Valid U.S. license that hasn't had any issues
  • Proper driving history

If are eligible and wish to apply, you can simply download the iOS or Android app, enter your info, scan a payment card and driver’s license, and take a selfie. Once accepted, you will be able to find, reserve, and unlock cars (via Bluetooth) with your mobile phone. You also get a Gig Card to lock and unlock the car if you have poor cell phone service or don’t have a smartphone.

Fees include the following:

  • Insurance
  • Gas—If you need to refuel on a longer trip, there is a fuel card in the glove box.
  • Parking in HomeZone
  • Maintenance
  • 24/7 customer support
  • AAA roadside assistance

The car service uses a colored windshield light to show availability. A green light indicates that a car is available, and an orange light means that the vehicle is reserved. Drivers can go anywhere within the United States, but can only start and end a trip in the designated HomeZone. Members can drive max 250 miles per trip. After that, there is a $0.45 per mile + tax charge.

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The Good

  • Flexible Pricing
  • Green Vehicles
  • Discounts and Rewards
  • No Membership Fees

Flexible Pricing

Gig doesn’t charge any signup or ongoing membership fees. With Gig, you can pay per mile, hour, or day. You are automatically charged the lowest amount according to your usage.

Here is a breakdown of the prices:

  • Per Mile: $2.50
  • Per Hour (1-6 Hours): $15.00
  • Per Day (6-24 Hours): $85.00

The minimum trip fee is $2.50 and short trips that last less than one hour are charged $0.30 per minute.

Members are responsible for paying tolls, but they will just automatically be added to your account for payment.

Green Vehicles

Gig Car Share only uses green vehicles: Prius hybrids in the Bay Area and all-electric Chevy Bolts in the new Sacramento-based program.

For the already established fleets in Oakland and Berkeley, all cars are 5-seater Toyota Prius C hybrids with two Thule® bike racks.

When looking for an available car to reserve, you can see them in the app, but you also get to see the license plate number, current fuel level, and an estimate of how far you can go on the gas in the tank. This is really helpful. No one wants to get to a car, only to find that they aren’t able to make it to their destination without getting gas, or a charge.

Discounts and Rewards

Gigs with a gold pin on the map have a discounted rate. Look for these when selecting a car to drive.

If you refer a friend with your unique link, they get a $15 credit. Additionally, after they take their first ride, you get a $15 credit to your account.

AAA members get 10 percent discount on every trip’s fees.

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The Bad

  • Limited Territory
  • Hold on Card and Fees
  • Insurance Policy
  • Reservations

Limited Territory

Gig Car Share is currently available in a limited number of markets, and all of them are in California. It is available in Alameda, Albany, Oakland, and Berkeley; and will soon bring an all-electric fleet to Sacramento.

Hold on Card and Fees

When you apply as a member or make a reservation with Gig Car Share, the company puts a hold on your credit or debit card.

As with most car rentals, you need to take care of the vehicle. You can’t just treat it like your own car. There are fees for most things that would be inconvenient to other members:

  • Abandoned car: $50 + $5/mile outside of HomeZone
  • All fees subject to $25 processing fee and taxes
  • Declined credit or debit card fee: $25
  • Drained battery: $100
  • Excessive cleaning: $100
  • Lost car documents: $20
  • Parking and driving violation tickets: face value of tickets
  • Smoking in the car: $100
  • Surcharge after 250 miles driven in one trip: $0.45/mile
  • Towed vehicles: $150 + tow fees
  • Unauthorized parking: $100
  • Unauthorized use of the car by Third Party: $150
  • Unlocked car: $100

Insurance Policy

Gig provides third-party liability insurance. This coverage is for bodily injury and property damage, but doesn’t cover damage to the car. Regardless of who is at fault. It is meant to work together with your insurance that you already have.

If you don’t have insurance, here is a breakdown of the insurance coverage:

Bodily injury liability: Up to $100,000 per person and $300,000 per accident
Damage liability: Up to $50,000
Uninsured/underinsured motorist bodily injury: Up to $15,000  per person and $30,000 per accident

You cannot purchase a damage waiver.

The max you will be responsible for is $750 for damage to the car and $250 if you are an AAA member.

Reservations

Users can only reserve a ride thirty minutes in advance. This is a negative if you are looking to make solid plans. Additionally, there is a penalty if you reserve a car and don’t get to it on time. If you don’t reach your reserved Gig car within 30 minutes of reservation, you can’t just log on and re-book it. You won’t be able to book that same car for two hours.

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The Bottom Line

Gig Car Share service is a green, flexible car sharing program from AAA that is currently only available for people in a limited number of California communities.

There are no membership fees and the program has a flexible pay-as-you-go pricing plan.

Although most functions can be done through a mobile phone, you are able to join and use the service without a mobile device, for those smartphone holdouts who still wish to take advantage of this environmentally friendly car-sharing program.

AAA members get to rent at discounted rates and all Gig Car Share members benefit from a variety of amenities including fuel, insurance, parking, and 24/7 roadside assistance included in their pay-as-you-go prices.

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1.7

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