Name: Carvana
Rating: 2.0

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NAT DUNN Watkinsville, GA

My experience was not a good one. Went through process all the way to the last step, the payment process. I call to apply a referral voucher and the rep lets me know in a cheerful voice that the car is not available and is locked by another person. Was under the understanding that once you start going through the steps it locks the car and gives you time to complete the payment step at the end. Why would their system let you continue to go through the steps of purchase if the car is no longer available?? Cannot recommend Carvana. Complete waste of time!

7 years ago

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Amanda vansickle Ontario, CA

Well I bought a car at the end of May and I just noticed that the back bumper is off on the side just a little bit I took it to Hyundai dealership they said who ever had the car before me replace the clip on the fender and didn't do a good job so now I'm stuck with a broken fender that I have to pay 800 for if I want it fixed mind you I've only had the car for four months And they said it was fixed once before so yeah I bought a damaged car and they don't care so much for working hard to have something nice when It all goes bad ugh don not recommend carvana check your car through

8 years ago

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Ryan Glynn Gilbert, AZ

I ordered a Nissan Armada Platinum two weeks ago. The family was excited about getting a new SUV. Then I find out today that it's not in fact a Platinum but a bottom of the line SV. That is a unacceptable on behalf of Carvana. It is a really bad first impression as well. I can't believe you would let a customer believe they are getting a certain car "Platinum" and two weeks later you find out it is a SV. I will definetely be filing a claim with the better business bureau for deceiving business practices.

8 years ago

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Traci

The purchase process was easy. However, the Navigation system on the vehicle did not work. I contacted the company and their solution was to have it repaired or return the vehicle. The customer service "advocates" were condescending in their responses (after being on hold for nearly 45 minutes). I would not recommend buying through Carvana - they don't offer good customer service after the sale and their solution is to inconvenience the customer with their mistakes.

8 years ago

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Ricardo Mendiola Kearny, NJ

I found a Toyota 4 runner 4x4 with a 3rd row seat online thru Carvana. Well basically you have to buy the car before you even see or test drive the vehicle. You can not see the vehicle first you have to buy then they will deliver it. You have to give them a copy of your dl, bank account, you have to give them the money for the vehicle, get insurance on the car, sign the buyer agreement before you even see the car. This has been horrible experience. I promise if they keep this business model they will be out of business very soon.

8 years ago

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Don Baker Salt Lake City, UT

I have been working with Mr. B for the past couple weeks and I have had nothing but a great experience! I highly recommend Carvana!

9 years ago

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Homer M Stevens Fort Worth, TX

Went all the way through purchase a vehicle. Then was told that my social security disability amount document was not recognized as income. So tried to switch to my wife. Carvana does not recognize military veterans id they said "she has to have a real id". I tried to become a paying customer So i wasted 4 hors dealing with this.

5 years ago

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Thomas Hutchinson Houston, TX

Where to begin? Horrible customer service. Long wait times to talk to a human. Poor inter-company communication. Their app is a hot mess. We all (or most of us) dread buying from a dealership. Carvana is a dealership in internet clothes. AVOID AVOID AVOID

5 years ago

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Therese Santa Ana, CA

The process on line was easy but it’s been 3 weeks and they never got back to us! They made an offer to buy our car but never followed through. My husband tried to chat with the site regarding status but no reply back from Carvana. No support chat via bot only.

5 years ago

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Christopher Freeman ,

This process just seems to get worse. I've been trying to purchase a vehicle on here for 4 days and finally the delivery was expected tomorrow... but now it is delayed. I tried to go pick it up but my vehicle is in another state. So I am being told I have to wait an additionally 4 more days....?

5 years ago

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Leticia Hernandez Vista, CA

Most Terrible experience ever. Went through whole process and then on delivery date hrs prior receive a no reply message to inform car is unavailable! Was on the phone for over an hour just kept Being put on hold to be informed car will not be delivered. Bad communication, all up to customer to find out where the car is.

5 years ago

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Robert Rogers Tifton, GA

As many have previously stated, the original deal went fairly smooth and the car was as advertised. However the registration process is ongoing and I bought the car 10/24/20. Today is 01/06/21. Horrible customer service. Will never make this mistake again. DO NOT DO BUSINESS WITH THIS COMPANY!

5 years ago

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Juan Canales Philadelphia, PA

Do not do business with them. They offer me $21,500 for my 2019 Honda CRV EX L with 9,600 miles. In the meantime they had one for sale with more miles for $28000. I went to Turnersville Toyota in New Jersey and got $24,500 for it.

5 years ago

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Josh Dahlen Spring, TX

i bought a car and financed it through them. got my delivery conformation. called 3 days later to verify the delivery and was told that the car was sold to someone else! Dont waste your time with this company. they will screw you over.

5 years ago

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Will Steen Rockville, MD

This was the absolute worst car buying experience I have ever encountered in my life! Five delays and three different car selections, and I never received a car. DO NOT WASTE YOUR TIME WITH CARVANA. It took only two minutes to purchase a car with Carmax and I received exceptional service.

5 years ago

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Michaela Campbell ,

Nothing is good about this company. They lie to you about the condition of the car and never ever sell your car to them. They offer way less than its worth and more than half the time the check will bounce because the company is broke. They offered me less than $500 on a car that was valued at over $4000 from different dealers and Kelly blue book.

5 years ago

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Jorgelina Marsaglia Delray Beach, FL

Very bad experience, they say they only ask for paystubs OR bank statements OR tax returns, I presented 6 months of bank statments and they rejected me because they asked me for paystubs, they lie to customers and run their credit without giving approval to what they say in their terms. FALSE ADVERTISING

5 years ago

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Scott Orthey Lansdowne, PA

carvana has disappointed me with repeated errors in processing my insurance to get the title and registration because the insurance card indicates the city of the insurance company and they think that means its my address. But its the address of the insurance company. My address is clearly indicated on the insurance card.

5 years ago

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Rob G Titusville, FL

Dishonest company. Bought a truck from them with an odometer reading of 20k.....after the sale I checked the Carfax and it was clear that the odometer had been rolled back. Returned the truck and no I see it for sale again, advertised with 21k miles on it!

5 years ago

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D daj Philadelphia, PA

wanted to buy a 2013 x5 35i with 83000 from carvana, took the car to dealer for shaking steering and burnt oil smell. ended up it needed 5000$ worth of repairs. all oil gaskets from engine and oil filter housing and a fresh set of tires. their 150 point inspection is a joke !

6 years ago

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Chris Rochester, NY

Bought a car that had a bad front rotor. We didnt drove it very much so by the time it started to go it was 7 days over the 100 day warranty. If they inspect cars like.they say they do it should have been caught. Now I have to pay cash out of pocket.

6 years ago

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Sandy Cioffi Seattle, WA

This company should be shut down. They are a complete disaster. You cannot reach anyone by phone in less than 90 minutes and they leave you with no license plates and damaged vehicles. AWFUL and STAY AWAY from them for your sanity.

6 years ago

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Victor East Hampton, NY

I purchased a 2017 Crosstrek back in June and it’s October and I haven’t received the license plates or the title and the car was paid in full we have called so many times trying to resolve this matter and they just don’t know where is my title or where are my license plates this system is terrible I would not recommend it

6 years ago

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Nicole M Gunnoe Tampa, FL

Outstanding! Easy car I have ever bought! My delivery guy Kelvin went above and beyond. Great customer service!

6 years ago

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lisa lundberg Warren, PA

The process was easy and I like my vehicle but customer service is terrible. It’s been 3mo and I still have not received my registration or license plate. I’ve phoned them about it numerous times and keep getting placed on hold and transferred to different departments. They have not been able to reconcile the issue.

6 years ago

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Lexii H Hammond, IN

We got an offer for how much would pay, but was told we would have to wait 10 business days to hear from a specialist. We still have heard from a specialist and every time we contacted caravan they couldn’t give us any information.

6 years ago

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Synita Dowling Nashville, TN

They was nice when I was buying the car. But when they bought it to me it had more damaged to it that was on the website. They fixed some and td me I had to come out of pocket and fix the rest what since does that make. I am so Mad about the this

6 years ago

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Dorothy Taylors, SC

They couldn't deliver like supposed to so first order cancelled. Second time around they didn't communicate with me until time expired and they restart it all paperwork up to my financing wanted over $5,000 for a deposit. Basically they screwed me around

6 years ago

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Leslie Dean Denver, CO

Worst customer service ever. Said the car had inspection yet delivered a car with a dead battery. Then customer service hung up on me 6 times. Managers dont care. Wasted an entire day off with no car and couldn't get medications.

6 years ago

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JZal Panorama City, CA

They are the worst!They Lost my registration and insisted that they sent it on my address.I checked my adt camera and nobody came on the time that they said that the fedex guy came. They pretty much said..screw you! and you go to DMW yourself to figure it out!

6 years ago

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Shawn Griffin , MN

You're sad lowball attempt of my Vehicles VALUE was An Insult! Poor thieves need to rip off people like my! Standard used car sale mentality! You guy are propetuating slimy sales techniques an poor ethics! DONT BUY OR SELL TO TJESE INSULTING IDIOTS (carvaba)!

6 years ago

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Barbara Riddle Houston, TX

Pretty easy until you come to taking pictures of your odometer, title, drivers licence. If you are not a picture taker then you will have problems. I got this far and took the pictures and uploaded them and they said they are not good enough to redo.

6 years ago

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Don E Wynder Jr Glenside, PA

Purchased a BMW x3 which ended up having a bad engine after 5 times to the dealership finally was told I could swap out the vehicle picked out another after dealing with several supervisors was told everything was ok and would be a even swap and a date was set to swap out then received a call asking for a $5000 down payment very bad experience

7 years ago

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julie bower Port Charlotte, FL

i was thrilled with my experience UNTIL human error occurred - instead of transferring my registration i got a new tag - now I have to go to Motor Vehicle to transfer it back - TERRIBLE experience - BIG mistake for a company that should know better

7 years ago

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Diana Flowers New Orleans, LA

The car broke down and left me stranded on top of a bridge within six hours of taking ownership at which time I discovered I was given a dummy key fob that was not programmed with the car and didn't have the manuel key inside the fob. I wish I could give a negative star. No compensation.

7 years ago

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David Houston, TX

Carvana is the worst pre own car dealer available! Customer service is unacceptable ! lack of respect with customer’s time! The best thing happened to me so far was that I had to cancell my order and bought a brand new Toyota from MC Gill Toyota Dealer

7 years ago

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Melissa Pruitt ,

This was the worse mistake I ever made approved me gave me a car but didn't approve me to swap it out for a cheaper car how crazy is that it's how they get u ppl don't fall for it

5 years ago

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Debbie McCale ,

Best car trade We have ever had.So easy, and mo car SALESMAN. Give a try,you won't be sorry

5 years ago

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Tim Mulligan Whittier, NC

Just received my car, actually looking it over without my kid yelling at me I see scratches that were not shown or tagged on there "360 view" or noted. Will not use company again.

5 years ago

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Daks Dabs Denver, CO

Terrible would not record to anyone. The process is advertised as streamlined, quick, and easy and is anything but. Whatever you do DO NOT BUY FRON HERE, anywhere else would be more convenient and easy

5 years ago

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Moody Columbus, OH

Had a pleasant job interview and during the tour process I just noticed all the drivers were white and all the guys cleaning the cars were black....not cool no matter how you spin it. Columbus ohio west broad branch

5 years ago

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Kim Legaz Portsmouth, VA

tried to buy a car from them. Even after they received my payment, a week later they still had no delivery date for me. Now I'm waiting on them to return my check so that I purchase a car that I may actually receive.

5 years ago

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Nick Gibbs Hendersonville, NC

I was being charged to come get the car,although delivery was free.When asked why,the response was,"Its because they were extremely busy that day."So,because they were busy,it was gonna cost me $390.00

6 years ago

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dave Henderson, NV

horrible service cant get thru to anyone, text messages say car is being delivered. Paid cash for car no mention of going thru a 3rd party which takes a week to verify. Customer service is horrible, on hold for ever

6 years ago

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michele palazzo Stroudsburg, PA

Worst experience ever with my registration and plate. After 3 months I'm still waiting for them with no status and no answers from the customer care. I will never buy again from them. Stay away!!

6 years ago

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Made man Michael Houston, TX

They are misleading interest rate is out of control charging you so much for their vehicles and when you get the cars they're not inspected well so you have problems when you leave with your car

6 years ago

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Daniel Perez Allentown, PA

They ran my credit had me upload my statements then I had to call in then I had to send copies of my checks then they rejected everything and send me a email to try again smh !!!!

7 years ago

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Suzanne Ritter Amory, MS

Do not honor promises on their website, follow up and care that these promises are not honored is non-exisistent. Save yourself a lot of heartache, time and money!!!! Go to your local dealership!!!

7 years ago

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Jami Schmieding Mesa, AZ

Getting a car loan through Carvana is very simple. It was a fast and easy process and i 10/10 recommend

7 years ago

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Jake Vieira Roxbury, MA

These people suck !!! They lied about my car being in a accident. Then told me I’m stuck with the car after I found out about it . Horrible company

5 years ago