Ally Auto

Name: Ally Auto
Rating: 1.5

Is This Your Business?

1.5

star star_half star_border star_border star_border

223 User Reviews

3.2

Overall Score

Compare

1.5

star star_half star_border star_border star_border

223 User Reviews

3.2

Overall Score

Compare

cancel

star star_border star_border star_border star_border

J D Granite City, IL

very difficult to get someone on the phone who can understand what you are asking I asked to be transferred twice and the rep refused and argued with me.

6 years ago

star star_border star_border star_border star_border

Kpc Rochester, NY

Do NOT use this company. They have been giving us issues almost since day 1! I dont normally write reviews, espevially bad ones but I am very disappointed!

6 years ago

star star_border star_border star_border star_border

TLAWSON Lowell, IN

They have been terrible to deal with. Never missed a payment for entire term. If it's one day past due date they are hounding you with people who barely speak English.

6 years ago

star star star star star_border

A Woods

Easy to work with, good rates, very helpful customer service, user friendly website

8 years ago

star star star star star

Anna

they are very helpful in all aspects of my loan and understandable for consumer

8 years ago

star star star star star

Msdaisy70 Clarksburg, MD

Easy to contact. Helped with hard times during covid. I’d definitely use them again.

5 years ago

star star star star star

Robert Okray Orlando, FL

When I used Ally Auto, I never had any issues, customer service was very friendly.

6 years ago

star star_border star_border star_border star_border

Gerald Fischer West Bloomfield, MI

Extreme slow customer response. Completely ruined my new vehicle purchase because of complete disregard for title delivery. Never again Ally.

5 years ago

star star_border star_border star_border star_border

kiri lopez Lawton, OK

It is very hard to get any type of refunds for payment issues, online portal never works. Agents are not truthful or knowledgeable.

5 years ago

star star star star star_border

Tim Johnson Eureka, IL

Loan's are ok , they could have better rates for higher credit score customers

5 years ago

star star_border star_border star_border star_border

Siya Rostami Austin, TX

Seriously a joke. Breakdown frequently. customer service takes forever, sometime more than 3 hours and when they are online, they are not competent.

5 years ago

star star_border star_border star_border star_border

Need lien release Venice, FL

Paid my car off and can not get my lien release. Will never use them again. I need my lien release I’ve sold my car. They do not care.

7 years ago

star star_border star_border star_border star_border

Edward Peltz Lawrence, KS

I have been it is very making payments for my auto even though went through bankruptcy, it is very difficult to get cooperation of this organization!

8 years ago

star star star star star_border

Dominic Richard Glass Rancho Cucamonga, CA

nice people few times I needed to talk or request information

8 years ago

star star star star star

Nerissa 'Nerz' Maniago Bear, DE

They have provided great customer services.

8 years ago

star star_border star_border star_border star_border

Michael donahue Emmaus, PA

was in a auto acccident not working trying to recover they would not work with me till i got back to work

5 years ago

star star_border star_border star_border star_border

Katie Lewisville, TX

Terrible rates, bad customer service, late fees even with on time payments, etc. Find an alternate for your auto loan!

7 years ago

star star star star star_border

Robert Parrillo

Very easy to use and work with. No surprises

8 years ago

star star_border star_border star_border star_border

Steven Mendoza Falls Church, VA

They have the worst customer service and will put you on hold and hang up on you

4 years ago

star star_border star_border star_border star_border

Jeff Mandly Mesa, AZ

Worst company ever. Customer service is a joke. Don't use this company unless you like pain.

6 years ago

star star star star star_border

Tim C Salt Lake City, UT

Pretty efficient lender. The know auto lending well

4 years ago

star star_border star_border star_border star_border

Stephen Elkins Los Angeles, CA

Terrible customer service and really really hard to work with.

5 years ago

star star_border star_border star_border star_border

Julie Martinez Mesa, AZ

If and when they call, it is next to impossible to understand their off-shore representatives.

8 years ago