Name: Ally Auto
Rating: 1.5

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Jen Yucaipa, CA

Ally is no help. I want a negative star option. I needed some assistance with my payment due to an unforeseen financial difficulty but was told that they would rather repossess my vehicle 7 days after my payment was due. I have another vehicle payment through Santander Consumer and they were very very helpful and understanding, giving me multiple options to choose from. Please don't get a loan through Ally.

7 years ago

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RAS Cashiers, NC

One star is too high for this racket organization. Purchased my lease car from Ally back in 2016 and have yet to receive title. Have the Bill of Sale and have called the state DMV and they continue to say the auto is registered to Ally. Ally claims they are working on it but it has now been 8 weeks. Have called almost daily leaving messages w limited responses from Ally saying it takes time - ITS BEEN 8 WEEKS!!!! Would never recommend this group and avoid at all costs

7 years ago

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Jaret Sewickley, PA

Anyone who scored over 1 star most likely got some incentive to do so. I have automatic payment withdraws for over a year now and every month they report it to the credit bureau as late. Worse bank out there. They will sell all your information you give them about yourself even after you dont have a loan with them anymore as well. Save yourself and get your loan somewhere else. I will walk if I need another car loan from them.

7 years ago

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Bc Warrenville, IL

Stay as far away as you can from this company! I paid my car loan in full 21 days ago... With a CASHIERS CHECK from a reputable National Bank!!!. They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

7 years ago

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Nicolle Picking Clearwater, FL

When I bought my car they accepted me as a new customer so I could drive the car home from the lot immediately and gave me a good rate.

8 years ago

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Destini Ferguson Tallahassee, FL

Ally auto app allows for easy payments. However, the customer service could be better. I totaled my car and was unable to lower my payments, however if it wasn't totaled i would have been able to. I don't understand why this is a policy.

5 years ago

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Shanna South Jordan, UT

We've used Ally before. They have great customer service. Typically we use them for our company's fleet, they offer good rates and financing options.

8 years ago

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Greg Portland, OR

Such a bad experience. I wanted to trade in a leased vehicle at the dealership but they wouldn't allow the dealer to pay off my lease. Instead, I had to buy it out myself and then, once I had the title, trade it in at the dealership. Was a complete nightmare and I'll never use Ally again.

4 years ago

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danny p Orlando, FL

Ally is nothing but a scam I've been with this company for 2 yrs always payed on time never late they've reported wrong info to my credit Bureau for 2 yrs and now they they haven't been adding my extra car payments to the price of the car . No one speaks clear English and are rude . I give you guys -3* on a ratting...

4 years ago

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Paul Wilson Weatherford, TX

For an online bank after paying off auto loan can't get a payoff letter online. They can only mail it. Takes 4 business days to draft letter then 7 to 10 business days to mail. How dumb is that for a total online bank. No branch to go to. Worst customer service I have ever received from a "bank".

4 years ago

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diego gutierrez

By far the worst company I had deal with; they were charging me fees to make early payments to the principal. One I paid $50 and the fee was $50 so I could just burn that money. I had to make another loaner to buy the loan I won’t ever deal with this company again. TERRIBLE

4 years ago

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Phyllis Goldman Ellicott City, MD

Run walk do what ever other than buy a car using their financing it’s the worst company ever customer service people have no idea one even told me I have no idea I will be removing my car from their financing as soon as possible even if I have to pay more They should be ashamed of themselves

5 years ago

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Angela Rowe Peachtree City, GA

They lost my payoff check that was sent by FedEx with the account number on it. I know they received it on August 24th. Today they confessed that it’s lost!!! I reached out to them daily. This check was signed for. This place is proof that hell does exist. Has anyone anywhere had a positive outcome with this company when it comes to payments?

5 years ago

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ryan alexander Dunkirk, NY

If I could leave a 0 star review I would 1 star is a gift. Do not use ally Auto loans. Especially for a lease they keep you from being able to sell your lease with an unrealistic buyout anmount to lock you in for the full term. Kinda a crappy practice if you ask me

5 years ago

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Michael Lamb Chicago, IL

Ally is the worst financial place for a auto loan would go with a loan shark before this crappy auto loan financing... this is America please get people you can understand when speaking to someone about your loan.. on the phone wait time is horrible...ally says they care about you, complete lie...NEVER EVER AGAIN!!!!

5 years ago

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Gloria Chambers Columbia, MO

I am getting an Attorney involved to Sue Ally, the Consumers need to file a Class Action Lawsuit. The Complaints are not making it to the Management Team, and if they are the Escalations are not being remediated/resolved. This Business is Unethical. I will be Mailing Evidence of my Complaint and I guarantee it is very Valid!!!!!!!!

5 years ago

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Robert Bowen Elgin, OK

I paid my vehicle off and wanted a lien release and it has taken more than 3 weeks to receive it. customer service representatives have no answers. They have lied to me 7 times, they told me they would email me a copy of my loan records and I have nothing. WORSE BANK EVER.

5 years ago

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Linlin Linlin Clemmons, NC

Do not finance from this company , theyre horrible! through covid 19 I asked for 1-2 months grace period. they gave it to me and after I had accumilated late fees and charges, Im paying double for a car that 2013. They will rob you!!! Dont do it!!

5 years ago

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Richard Asencio Newington, CT

Worst bank ever. They don't care about costumers at all , they don't look for choices for costumer. They not do refinance for existing clients , they do it only for new people just to play them like they do with old clients. I DO NOT RECOMMEND THIS BANK AT ALL.

5 years ago

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Gail

Paid off our vehicle in June. They didn't have the courtesy to even send us a letter letting us know the loan was paid in full. I have yet to receive our lien release. I have called so many times. I have asked to talk to a supervisor but they never connect me. I will NEVER use them again.

6 years ago

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James Wiltse Burnt Ranch, CA

One star at best if you are just being nice. They have cost me a ton in returned for no.reason fees from my bank DO NOT PAY ONLINE IT NEVER WORKS .This company should go out of business .I literally hate dealing with them and the BS service!!!!!!!

7 years ago

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Will Amityville, NY

Absolute disaster. I will NEVER use Ally again for anything. The worst customer service ever, by an incompetent offshore 3rd party in the Philippines. Every step has been difficult and a huge waste of time. It's not worth it.

7 years ago

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Bill Johnston, RI

We have only had an auto loan from this company for two months and have set up autopay twice with a representative. They have called us each time to say that we didn’t make the payment on time and have tried to charge us a late fee. Seems like a pattern to charge undue fees. Will refinance as soon as possible.

7 years ago

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Caleb Owosso, MI

They are aweful. Their customer service is very unhelpful. They also double charge your account (Read multiple reviews about it) And will tell you they can't refund the amount, but will add it to the following months payment. Would never recommend.

7 years ago

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Erik Lisle, IL

Ally Financial is the worst company I have ever dealt with for auto loans, I have been lied to consistently and I will NEVER suggest Ally to anyone. Paid off in full the $10k balance and still do not have the title for my car. Mind you I have also never missed a payment. Customer service is completely incompetent.

7 years ago

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Chelsea Horstman Lincoln, NE

Absolutely would recommend Ally to anyone. I have my car loan through them and they have been great! Very high APR but you can always refinance.

6 years ago

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MatthewMcGill

They are really good to deal with. good rates.

8 years ago

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Norsemerc Anderson, CA

If I could give them zero stars I would. Absolutely to worst company I’ve ever dealt with. They’re customer service representatives are rude and don’t let you talk when you call to fix a problem.

5 years ago

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123abc Omaha, NE

They have the title to my car and they have my money. I paid for my vehicle, have proof that they took my check, but they claim they dont know where the check is and won’t give me the title.

5 years ago

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Jill Glose Allentown, PA

Ally Auto lease program is a scam. You either have to buy or return at end of lease. Never informed us that the vehicle would have no trade in value at dealer. trade in value was original MSRP

5 years ago

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Priscilla P Burlington, NJ

Ally is the absolute wirst company! The reps tell you one thing call back the next day and you are told something different! No one at this company is willing to work with the customer! RUN DO NOT DO BUSINESS WITH THEM

5 years ago

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KIM COOLEY Mount Pleasant, MI

they are horrible human beings and lie and destroy your credit over and over. no one will help and they wont resolve anything. they report false info to the credit bureau. DO NOT USE THEM PLEASE THEY SHOULD BE SHUT DOWN

5 years ago

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Anthony Perry Queens, NY

If they pop up when you are financing run far away from this bank. Was told i could refinance after a year which they lied. The customer service is just horrible i will never take a loan from these people ever again.

5 years ago

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MATT Mccollom Olathe, KS

There customer service is awfull you talk to someone about a payment arrangement. Then don't follow through on there end and then charge you late fees over it. DO NOT GET A CAR LOAN THROUGH THEM

5 years ago

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Cynthia Putnam, CT

Bad communication from this auto. They don't keep in touch or inform you of what is going on. Extensions are non-verbal. Chat is okay but trying to get them to call you back is a laugh.

6 years ago

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Liz Marie Hamtramck, MI

They took an extra payment out of my account. They refuse to reimburse me. They refuse to put a supervisor on the phone. After waiting 40 minutes they hung up on me. Took double payment, poor customer service

6 years ago

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Peter j bathgate Dittmer, MO

0 if I could leave a review truck paid off over 2 months lost my overpayment every time check will go out 24 to 48 hours what a joke called today 12 days later should go out 24 to 48 hours our computers are bad

6 years ago

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Thomas LaPointe Citrus Heights, CA

I can never get ahold of them this time I have proof waiting over 1 & 1/2 hrs and gave up holding!! I have a policy. I have pictures of my wait times, the worst to get ahold of!!

6 years ago

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Juan A Ramirez Paravisini Chicago, IL

I will NEVER use Ally again for anything. The worst customer service ever, They have cost me a ton in returned for no.reason fees from my bank DO NOT PAY ONLINE IT NEVER WORKS .This company should go out of business.

6 years ago

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Sad Dayton, OH

I'm usually good at reviewing companies. Ally bank are full of evil people. I'm being charged 12000 more then what this car is worth. I hate myself for allowing them to scam me..

7 years ago

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Mark Attica, OH

Horrible Company..would not recommend to anyone..they destroy your credit..add more and more to your account...seems they can charge whatever they want in late fees..Ive had payments that seem to disappear..Stay Away!

7 years ago

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Norma J SHIRLEY Canton, OH

They are very professional and helpful. They explain everything and work with you.

8 years ago

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J B Sandy, UT

Ally seems to always have the best rates out there, and lots of automated tools for payments and alerts.

4 years ago Edited January 21, 2022

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Miguel Sanchez Fresno, CA

great car financing bank but the interest rates are super high. Maybe its my credit but I'm almost done paying my car

6 years ago

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Alice Boone , WI

I bought my first vehicle with Ally they are amazing I really didn't have high credit score they work with me

6 years ago

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Darius Williams Alexandria, VA

helped me finance my first car. had a low interest rate and i cant say anything negative about this company

7 years ago

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George Boca Raton, FL

I sold my car march 25th , they stole the money out of my account on April 3rd, won’t return it, lodged s complaint with BBB and mulling over if we can sue or not

4 years ago

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Marc Michelle Portland, OR

After 1 month that Ally Auto received my pay of by cashier's check I am still waiting for my title and a refund of $ 22k...please do not deal with these people, take the bus

4 years ago

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Nonya Business Kyle, TX

TERRIBLE! I've been waiting almost a MONTH for a response from them on buying out my lease. I've sent 4 messages with ZERO response. Worst company EVER.

5 years ago

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Shane Oltman Fredericksburg, VA

Extremely poor auto lender that does not allow refinancing or early payoff of principle. Customer service is outsourced to incompetent employees in India.

5 years ago